Cindy and her team were very resourceful and helpful with our home owners insurance request. They…read morewent above and beyond to ensure we got an unbeatable quote, and were super responsive and patient during the process!! I would recommend them to anyone who is looking for professional and knowledgeable insurance agents in the Yuma area.

Cindy's office has done a great job on following up with my issue and keeping me updated. Even…read moreafter the claims department first denied my claim for reimbursement for a car issue, Cindy and her team took it upon themselves to re-escalate this to the claims department and get this reviewed again. The outcome is yet to be determined but I appreciate all the help and quick/kind responses I've been receiving.

I needed to get a quote for my cars, I called Juan because I had heard he was good. I was super…read moreimpressed on how courteous and knowledgeable he was. My phone kept messing up but he still kept trying to help out. Most times when that happens I'd get frustrated and try elsewhere. I'm glad he helped me out. I recommend you give him a call for all your insurance needs, he's a great agent.

First time dealing with famers insurance and their agents. But I must say I have had a great…read moreexperience with farmers agent Juan Moreno. We recently moved into Arizona and my husband got into a car accident, since we didn't have car rental included in our insurance Juan went above and beyond to help us get around since we didn't have transportation to go and find a car rental. I greatly appreciate the time and effort he took into helping us when we needed it the most!

This is one of the worst agents I have ever worked with. Over a years time I HAVE YET to receive a…read morereturn call on a quote for adding cars and trucks to my policy. I asked for a commercial policy to add vehicles to it. They wrote one of the vin numbers on a sticky and put it on their desk "Their words" and left it there. No return call. So I called back 2 days later and asked what is going on and what's happening. I told him it's like pulling teeth to get somebody to call me back. They had no idea I called they have no idea where my personal information and Vin number of my vehicles were so apparently it's floating around the office. the business agent never returned my call. They said they would be back on Monday because of the holiday weekend for Thanksgiving. Well now it's December 2 still have not received a phone call. This is not new this is been happening for a while now calling them them not calling back etc. etc.. Either they have people that have no idea what they're doing or are just lazy. Communication is a zero with each other. And if you want to add a policy, add some home insurance some extra insurance they're losing out on a lot of money just in return calls. I'm trying to get everything bundled together Sue, 1 insurance company I do have home insurance. I would like to add an even my wife's car onto our policy to get it together in one payment but it doesn't look like this is going to happen. So needless to say, I'm gonna be moving my policy to a new agent and possibly a new insurance company. I've had this policy for years and I still have not spoken to Wesley McDowell once. Garbage agent.

Received excellent service from Wes McDowell. He stepped up and took care of my complaint and made…read morethings right. I previously had posted a negative review but I take it back. I appreciate his courtesy and great customer service.