I ordered using the app. Selected to pickup inside the restaurant. The person in front of me got her order, then quickly said she was me and the employee gave her my food. Go figure! Apparently, no process /training in place to deal with ensuring scammers are not successful. Maybe ask for initial of the last name or something. Frustrating wait to get my order. I would like the restaurant to think about how chaos like this has the potential to endanger everyone. I came very close to confronting the person stealing my order, on principle alone, but was not 100% sure. Could have escalated in a flash. read more

The managers at this location are hilarious! They choose what day they want depending on the moods I guess. I have came to this location and ordered the same thing about 3 times and then today he says he can't do that due to policy haha but the other times there wasn't a rule.. so the pleasure is mine sir don't come to this one even tho it was my go to the workers are a little off sometimes read more

Soo good food! Very fresh. Looked like a clean place! Love the service! They were very nice

I love how much they care for the Veterans on the 11 of Nov. thank you for the food and care for us and show you care for them read more

Chick-fil-A - Veterans Day - Fast Food Near Me - Brea, California

Kamari, I'm hoping I spelt his name correctly was the highlight of our trip here. He's so kind and has such a bright personality. We usually go through the drive through, but no matter what he's always so positive! I mean, every single person here is great, Kamari stands out to us. Anyway, food is always top notch as well. read more

My mother-in-laws favorite spot, so whenever she is visiting the mainland we are here often. The wife and I normally don't choose this as our fast food go to but I never get tired of this place whenever we do go multiple times in a row. I love the convenience of being able to order on the app and just drive up - fast, easy and convenient. My go to order is the: - Spicy chicken deluxe meal (I usually add more lettuce at home ) - add chicken noodle (best chicken noodle ever) - 1/2 sweet tea and 1/2 lemonade For those who like a little extra kick make sure to get some Texas Pete hot sauce!! Will probably be here for the next few meals, mother-in-law just got into town read more

We had issues with our order all around. Ordered a chicken sandwich combo with fries and a sunjoy, an 8 piece nugget meal with fries and a sunjoy. A kids chicken nugget meal with apple sauce and chocolate milk. We received- only one order of fries, no apple sauce and the our sunjoys were supposed to be half unsweetened tea and half lemonade, instead we got sweetened tea and lemonade and were too sweet we had to throw them away. I've never had this problem with any chick fil a in the past.. this is the first time trying out this location and the first time I've had wrong/missing item and missed notes with my order. read more

Chick-fil-A - 2 Sunjoy (1/2 Sweet Tea, 1/2 Lemonade) in trash - Fast Food Near Me - Brea, California

Went through the drive-through on Thursday, 5/29, between 3 and 4 PM and asked for extra barbecue sauce on my chicken sandwich, I was told they couldn't put extra sauce on it but would put some on the side for me. When I got the window, I checked my bag and the sauce was not in there ,when I asked him if he was able to get the sauce, he looked at me, confused, handed me two packets of barbecue sauce (that was nothing like the one on the sandwich) And I ended up just driving away. Not sure why extra sauce can't be added or what the confusion was I placed an order that was almost $40. read more

Love chick-fil-a & have been to many diff locations and this has been the worst. Couldn't eat half my salad because the lettuce was gross. Pics for proof. This lettuce should be in the trash not in a customer's plate. Hoping management sees this so they do a better job going forward. Fast service though & cashier was nice. read more

Chick-fil-A - Fast Food Near Me - Brea, California

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Besides the Yorba Linda restaurant. This Is our closest CFA & most visited for Us. The staffs here are really friendly. Service is usually on top and fast as possible. No matter what time it is, there's usually a line here. Associate are in the drive thru taking orders manually. Seems like majority all CFA is doing this. Like the YL Location. Love the live interaction concept. I made a mobile order. The associate wasn't able to locate my order. So the lead, Victor help assist mee. since I was able to show him the order #. He's mention that there has been times w mobile ordering glitches. So he will give me my order. After handing over my order, Victor apologize for the inconvenience and gave mee a complimentary brownie. Such incredible customer service indeed. Our Fav. ~ Chick n minis. Are my kids fav. Besides the chicken nuggets. The chick n minis are the bfast item. It's the chicken nuggets w warm yummy biscuit. ~Grilled charbroiled chicken burger deluxe. The chicken breast is moist. ~ waffle fries is good ~ sweet tea is refreshing. ~ Limited Peach Shake is yummy w peach bits made with real ice cream. ~ Polynesian & Chick fil a sauce is our household fav. I've never had any issues with this restaurant. Love Brea CFA. Follow their Social media acct for weekly promotions. Highly suggest Downloading the ap. To earn rewards towards a free item of your choice. They also send you a birthday treat. read more

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wowthis was one of worse chic fil a locations, they will not give you your drink before your order. This is simply unacceptable since as a customer. I paid for my drink ahead of ordering it. Just because you are trying to save of on us getting free refills is not okay. Fix this at once. horrible location will never come here ever again. read more

Wonderful experience. Especially thankful for Patti who made sure our family of 6 was comfortable and had everything we needed. Thank you!!

Worst service ever. Cfa used to be alll about their customers but I don't know what happened. This store used to be operated by a man named Joe, he put his customers first and it was fantastic but now... horrible! I came for breakfast and was in line by 10:24 with TWO cars in front of me but the person ordering literally took 5 mins to order and then the person after him took 2 so it was a little over 10:30 by the time she got to me and I asked about breakfast and I told her I was in line prior to it ending and she refused to let me order breakfast. So WHACK! Before they'd still stretch it a little after and she couldn't even ask if they had biscuits or anything left. Just horrible. I won't be coming here again. read more

Pretty good location except that their drive thru is poorly designed. It isn't built well enough to handle the crowd if you come around lunch time. A little slower than other locations too. The people are always nice and the food tastes the same as any other location. That said, the new fries are a serious downgrade but that's not specific to this location. read more

If I can leave 10/5, I would! Team members here are so sweet. Especially one member that made me feel very appreciated. His name is Ben, he helped me out today with my order. He saw that I was having a bad day, made jokes with me and lightened my mood. SHOUT OUT TO BEN FOR BEING AWESOME! read more

Just came back from Chic-fil-A drive through and YET AGAIN didn't come home with the correct order. This food isn't cheap; we spent $50 and both of the sandwiches, identified clearly as CLUB on my receipt (totaling $20.78 a la carte), were PLAIN chicken sandwhiches. I asked if we got all sauces... she says YES... yet I come home with NO salad dressing for a Market Salad that is $11.09. Happens every single time we order at the Brea location. Get your act together, CFA. read more

Chick-fil-A - Receipt. - Fast Food Near Me - Brea, California

Chick fil a has never done me wrong, but I'm extremely disappointed with this order... I decided to try the new honey pepper pimento sandwich and this is what I got? Did they forget something?? Where's the pimento cheese? read more

Chick-fil-A - Fast Food Near Me - Brea, California

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Large fries ? Nuff said. Pictures will reflect what I'm saying. This place is the only chick fil a with low quality blaack fries. read more

Parked me for 15 minutes and forgot my sauce. went on the app and they comped me 15 points. might as well have just said sucks to sucks at that point. read more

Just spent almost $50 to have most of my order incorrect. And NO CHICK SAUCE.. how do you send a chick fil an order out without sauce, I requested 5 and didn't get any. Then I ordered a chick sandwich with pepper jack cheese added and bacon added, while they may have gotten the cheese added it was extremely sloppy set and most was melted outside the sandwich and there was no bacon. I can't stand more than anything paying for something and not receiving it.. it's as if they just threw my order together as fast as they could and served it. Will not be returning. Suggest some worker evaluation or management evaluation cause this is outrageous, all the recipes even say, "add bacon" and "5 chick fil a sauce". read more

Amazing fast service!!!! This morning i stopped into CF and was greeted by amazing team was served quality food and was treated with such kindness. i was so amazed i called over management was shocked to see a very young manager handling the store with grace and organization. The manager was also very kind this made my day. Ty CF for having amazing team and making my day this morning. :) read more

Sure, their prices aren't the cheapest, but their food is definitely worth the money! Ben V. the Customer Lead here is awesome and extremely helpful, 100% customer satisfaction in resolving minor issue with my order. Place is clean and nice! read more

It was delicious. They are fast service, very friendly. The food came out fast and have no compliance.

Well this morning I decided to go and have some Breakfast after dropping off my daughter I ordered a #6 which is the breakfast biscuit I specifically told the lady no bacon , they put bacon anyways fast forward I went to go and take the bacon off and this is what I found on my Bread. I'll insert pictures , some type of worm or bug implanted in the bun . DISGUSTING !!!! I could have been placed the hospital if I decided to take a bite despite the fact that I said no bacon ! Please stop eating here the chefs in the back shouldn't be working anymore and the store should close immediately. I kept repeating they should stop all food and let everyone know that the food is infected but instead AMY the manager didn't acknowledge that she just said well take care of it and continued to serve others. read more

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It was a very disappointing visit. My kid always looks forward to playing on the playground while we wait for our order. It's one of the main reasons we choose Chick-fil-A over Canes. The had a sign that said do not enter. But the door was unlocked. I asked why it was closed and employees said it's because they haven't cleaned it since 2020 read more

Chick-fil-A - Closed playground. Employees say it's because they don't clean it. - Fast Food Near Me - Brea, California

Was advised I needed to leave because the dining room was closed after 9 and they tell me after I already had all my food out on the table ready to eat. However they did help me resolve an issue with my app. read more

Too slow but good food. Why don't people use the app?? I need 85 characters so I have this at bottom read more

One of my favorite fast food joints with such friendly service! The drive-thru line is usually pretty long and I'd have to prepare myself to wait 20+ minutes from start to finish, but this location has gotten so much more efficient at moving the line along! The past couple of trips were all under 10 minutes. This time around, I ordered the Spicy Chicken Sandwich, an 8 count Nuggets and Large Fries and it definitely hit the spot! They were a bit skimpy with the fries as my box was not completely full, but the fries I did get were crisp and perfectly salted. The chicken was moist and juicy too. I love the variety of sauces they offer but my personal favorite is the Honey Roasted BBQ! Unfortunately, this location often gives me the wrong sauce every time I go through the drive thru, so make sure you check your bag before driving away as I often end up with Honey Mustard instead of the Honey Roasted BBQ. read more

Chick-fil-A - Spicy Chicken Sandwich - Fast Food Near Me - Brea, California

The food is good because it is chick-fil-a,but service is almost always bad. We have had three bad experiences here the last few times we came. The workers are rude especially when working the drive thru. The ambiance is bad vibes read more

Pup cup for Frankie! Always great service and kids always love it here! Hard to find places and see happy employees. read more

Chick-fil-A - Pup cup for Frankie! - Fast Food Near Me - Brea, California

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This location is terrible. What is the point of using mobile app to order in advance, if it is not going to create a more efficient pick up process??? I go here often because it is convenient on my way to work in the morning. I place my order on the app 15 minutes before leaving my house. Today I arrived, I was the only car in line. I thought it was going to be fast. NOPE. I waited 10+ minutes at the window and then once the drive thru line filled up they told me to go park!!! When I asked them why they said they didn't have my 2 breakfast filets ready. That breakfast filet goes into their most common breakfast sandwich- how is that possible to take longer than 10 minutes. Probably because they didn't read the ticket to drop the chicken into the fryer until way later. I pull into a parking spot and the girl brings out my food. No sorry, no comp card for a free sandwich for waiting that long. Ridiculous. read more

Always 5 star at Chick-fil-A! Nice staff, clean inside, great food. If I had a complaint it would be the up charge for lemonade.

This is my first time trying out Chick-fil-A! The staffs and everyone made it very pleasant experience for me. Everybody is so nice and welcoming. Since this was my first time trying out, they made me this ice cream with cherries on top before leaving the store. Thanks for making it very memorable experience! #mademyday read more

Chick-fil-A - Custom made ice cream with cherries on top! - Fast Food Near Me - Brea, California

Don't go to this place if you see a long line of cars, they can't handle your orders. I placed my order through drive thru lines and the young lady took the order as we drive through the lines. When I got to the pickup window they said my order is not ready ( it was just a sandwich and one kids meal), nothing complicated. They asked me to park my car and they will bring the food. 10 minutes passed and no one showed up. And I watched all the cars after me pick up their orders and just drove away. So I walked up to the pick up window for my order. It was just sitting there and they handed over to me. I went back to the car and checked my order they didn't complete the order so had to go back again to get missing order again. When there's no lines their service is fine but they can't handle rush hours . read more

The drive-thru lines at this location always looks so daunting, no matter what time of the day! However, the lines (surprisingly) go pretty quick and there is an efficient system in place. Between my hubby and I, we split two spicy chicken sandwiches, grilled chicken sandwich, 12 piece nuggets, and large waffle fries (about $26 post tax). The food is so simple but sooo delicious. The only downfall that I've experienced at Chick-Fil-A is that they do not fill the fries container as much as they could. Also can't forget about the wonders of Chick-Fil-A sauce that pairs well with every sandwich and fries! So dang good. read more

Chick-fil-A - 12 pc - Fast Food Near Me - Brea, California

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missed three items on an online order. called the store and the store said they would offer credit through the app. nothing happened after two additional followups. surprisingly bad service from chick fil a read more

Ordered lunch during breakfast, they pretty much forgot about my order. After 20 minutes I got a refund, all my coworkers already got their food and ate. read more

Chick-fil-A - Time stamp these fools take forever - Fast Food Near Me - Brea, California

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I always order the Cobb salad. They gave me a salad with almost nothing but the chicken. I emailed Chick-fil-A and they were so responsive and made it better. I loved how quickly they took care of me. Thank you Chick-fil-A! This is why I love you! Food and services always so good! read more

I ordered a spicy chicken sandwich with extra pickles (I used to work at a chick fil a and I know each sandwich has 2-3 pickles so extra means to add 2 more ) I opened my sandwich and it had about 12 large pickles, basically looked like an all pickle sandwich. I don't know if they were trying to be funny but I don't find it funny at all. Each time I've been here they have either been rude or forget my items. The only reason I keep coming is because I enjoy there sandwiches and this is the closest location to me. Since I've worked in the fast food industry in the past I understand how frustrating it can be when it comes to rude customers or when the store is just super busy but this wasn't right at all. Team member: unknown Time/Date: 5:57pm 4/11/23 read more

Been coming to this Chick Fil A for a while and the service and food has just been getting worse. I ordered a cobb salad with the spicy filet. It looks like I got a half eaten chicken breast. This time they got the dressing and sun dried tomatoes correct but it's 50/50, half the time they miss adding the dressing or toppings. I can't believe we are actually going to have to pay fast food workers more as the service continues to get worse and worse. Very sad about this restaurant because we love chick fil a bit I guess we will give the Tustin location a try moving forward. read more

Chick-fil-A - Cobb salad spicy filet, looks like half a chicken and maybe was eaten before put on my salad. Weak. - Fast Food Near Me - Brea, California