This plaza is busy with very difficult parking... but having said that, I can't believe this place is a fast food joint... Yes, the meal comes out hot, fresh and expeditiously like a fast food but the experience is that of a gourmet restaurant. One of the staff member walked around bringing sauce and drink refills, constantly checking-in on my experience. This is by far the best unlike fast food experience I've ever had. And the spicy deluxe chicken sandwich is the most juiciest and tender meat I've ever tasted. Just totally blown away with the food, tastiness, cleanliness and the wow experience. read more

I made line to order thru the drive thru and when I was going to get my order the girl forgot my nugget meal and apparently the other girl didn't put it on the order. I asked if she could take my order right there when they gave me my food the manager said "no you have to get out and order up front" she didn't even do her job it was not our mistake. Never fuck***g coming here again ! Horrible service. This was also the first time something like this happened. I love chick fill a but this location needs work specially with the manager !!! read more

First timer loved the staff and the food it was as good as sooo many people say ... will be going back!

I've never been so impressed with a fast food restaurant. Not only is this place kept super clean, but the customer service is amazing! I don't know if they're training their people in a special way or they're just super selective with who they hire, but everyone is so friendly and courteous. Every time I come, I always make a mental note to write in to the owner and compliment him on his staff. Did I mention they were polite, too? They always say "thank you". Who knew there were still manners in fast food customer service? Whatever it is this restaurant is doing for their staff, please keep it up. I enjoy coming here every time! read more

Don't go on a Sunday, but their chicken is great! Chick-Fil-A Sauce ROCKS! The small knock might be paying close to 8 dollars for chicken nuggets, but is probably worth it. Waffle fries are pretty good, not greasy or dry. Cole slaw instead of fries sometimes is cool too. Customer service is very attentive. Very kid friendly, on some nights there are kid activities. You get the option of trading in your kid's toy for an ice cream soft serve!They also offer free Wi-Fi. read more

Love the food, and the service is sit-down restaurant quality. Extremely friendly, and place is clean. Food is fresh, and never disappointing. My favorite drink is the fresh lemonade, and I love the salad sand which they have there. Yum! read more

I am pretty sure that almost everyone would agree that this place rocks. They rock because of the two things you look for when seeking out a restaurant, GREAT CUSTOMER SERVICE and QUALITY FOOD. Oh, and btw, I lied, it's not a restaurant, its fast food with a restaurant style environment. The prices are extreemly fair considering the ambiance of this place. For sure you are already aware of this type of experience provided by Chick-Fil-A. So today, I am here to tell you about a special promotion for VALENTINES DAY! They have a 10 pack of kids cones for $5 bucks! Very reasonable, what a deal! I bought 4 packs for my 6 year old sons class. That means, if you follow I essentially bought 40 kids ice dreams for $20 bucks! I know the kids in my sons class will be very happy to receive that special coupon and my son is really excited to pass them out since he is a big fan of the special ice cream at Chick-Fil-A! Thank you Andy at Chick-Fil-A for mentioning the promotion at the time of my purchase we are looking forward to celebrating valentines day! read more

I went in to Chick-fil-A after work to have something corrected off my receipt. Everyone was friendly, and a special thanks to Maraina for taking the time to help me out. I love Chick-fil-A Btw that iced lemonade is awesome. It's the best thing from the Chick-fil-A calendar card so far. read more

I went ahead and ordered a few musicians today 4 of the Chicken Deluxe Sandwich with Waffle Potato Fries large an 1 large sweet-tea, 3 cokes, 1 sprite and 1 of the Spicy Chicken Sandwich and 1 Nuggets with combo and 2 Hearty Breast of Chicken Soup But this is what I got 4 Spicy Chicken Deluxe Sandwich with the sodas and fries 1 spicy sandwich 2 Hearty Breast of Chicken Soup I agree I was pretty disappointed upset and hungry... I called back and I spoke to the assistant manager which I Kinda was trying to explain what happened but I was really upset that I couldn't make any sense. But I'm so happy that she handled it well my whole food was replaced my food was in cold and I got exactly what I paid for Thank you very much for everything read more

I love their drive through so fast and efficient. Good customer Service! Fast and efficient especially when I'm always on the go.....

I got here at least once a week. Their chicken sandwich is hands-down the best ever. To be honest, I don't care if I'm saving cows; it's just that the chicken here is so delicious! Also, they have great shakes with a nice not-too-thick consistency (that's what she said). And let's not forget their legendary waffle fries! Always with the right amount of crisp and salt, they're like parties in your mouth except you don't wake up the next day with a massive hangover next to someone you don't know and have no idea where in K-Town your car is. In other words, they're pretty great! read more

My go-to fast food restaurant! This location... like others are on point from the food to the service to the facility.

LOVE THE CHICK! Service is great too! Brenda and Glory are the BOMB!

What in the world are you doing?! Hats off to the management team and staff that makes it possible! Great food, prompt service, and a very clean dining area! Can I possibly use any more exclamation points to describe this establishment? "It's my pleasure" to dine here! Thank you for hiring the best employees, including the management team. read more

Love the chicken strips and chicken nuggets. Staff is always friendly and polite. Free refills on drinks and ice cream for dessert. A little bit of a maze for parking. Right by the mall so it gets busy read more

Service here was horrible, ordered 3 # 4 chicken strip combos and 2 kids meals and I received chicken nuggets for all the strip meals and I was missing one kids meal. My teenage daughter not knowing any better started eating one of the combo when I was explaining the mistake to a employee. The employee proceeded to ask how many nuggets did you eat and my daughter said 1. After bringing out the correct items, they still forgot one kids meal. What a inconvenience and I don't think I'll be visiting this location again! read more

Awesome place and enjoyed the service. The food was awesome and priced well. Thank you for being so polite. DB read more

The first time they messed up my order(did not give me my sandwich). I just let it pass because we were already home. I figure it happens. I didn't check because I've never had any problems in this location. But today, it happened again. I figured I should have checked my bag. Is it because it's a little busy? Still no excuse to miss a whole sandwich. This is just disappointing. I'm reviewing based on bad service at the drive thru. Get your crap together, drive-thru people. read more

I eat CFA A LOT. I have to say that this is hands down the best location. The food is always fresher than other locations and the service is always polite and excellent. read more

I love alllll chick fil a but this one happens to be close to my job and every time I go they NEVER put the sauce I asked for in the bag, better yet they put no sauce at all. There line is already long and I shouldn't have to get out my car to go in and get the sauce I asked for in the drive thru!! read more

I love Chick-fil-a usually but today I ordered a spicy chicken sandwich but my sandwich came without a bun today. I am surprised because usually they have good service. I don't understand how you forget a bun. read more

Chick-fil-A - Spicy chicken sandwich - Fast Food Near Me - Cerritos, California

I've come to this chick fil a a handful of times and every time I come in I'm so impressed by the service, friendliness & cleanliness of the restaurant. They even pick out fresh flowers to put on the tables & booths. And of course the food is always amazing! Shout out to the staff that always does such a great job. read more

Ive been going here alot since i moved to Cerritos Had okay experiences in the beginning. But there's an order when they messed up my sandwich a month ago. They replaced it with a new one but it took like 10 minutes. It was inconvenient since i was super hungry coming from the gym. I went again today and they did the exact same thing. This time i didnt go up and tell them. I just finished my spicy deluxed sandwich that i didn't order. When one of the worker ask me if i wanted a beverage refill, i did tell her what occured before and now, but i said its okay because i didnt want to wait since i was hungry already. She then came back with the manager. The manager Claudia apologize right off the bat and said that they will make it up to me and give me the right order. People aint perfect but she went beyond customer service for a fast food joint i enjoy eating at. I seen her managing her team of employees to proper conduct business and show etiquette of customer service. The owner needs to give Claudia another promotion or a raise. She's making this location a place to eat. 10 star customer satisfaction read more

I went into the cerritos location for a simple meal, but all i got was an attitude from a manager named naomi. She didnt want to fix my sandwich when I specially said the spicy deluxe and she gave me a spicy sandwhich meal. And instead of fixing the issue she wanted me to pay the extra couple cents for for the cheese, tomato, and lettuce. But yet she was the one that messed up the order. I will never go to cfa cerritos again unless that manager is dealt with, with the operator as well. read more

Roberto is the star employee of this chick fil a, if you want good customer service you should go here and find Roberto. He is so awesome and deserves a raise or someone to take him out to lunch. We had the best service with him at this chick fil a! read more

First time coming to this place! And i am a fan. I love the burger and fries. Really fresh and delicious the milkshake was the bomb will be back soon read more

Chick-fil-A - Yummy shake burger and fries!!! - Fast Food Near Me - Cerritos, California

Customer service is rated 0 stars. Was given wrong sandwich at another location and due to POLICY, they would not give me a replacement. So much for customer service. read more

Great place food is always good. Kids enjoy it love to use their app get a lot of Rewards.

I came to Chick-fil-A and I was greeted by a guy name Eric and honestly his vibe was really amazing he helped us out so well with the menu not only that but he really connected with us today and I appreciate that anytime I am in a drive-through because you don't get a lot of time to connect with someone and he did a really good job doing that. read more

Yugioh cards! I know this is a longshot but my boyfriend lost his deck of Yu-Gi-Oh cards at this Chick-fil-a :( Those decks take a lot of work and heart to make so if you came across some or know someone who did, we'd be really grateful if you could let us know. They were in a clear deck box with green sleeves and the theme was "Naturia". If you guys have any leads, please let us know. You can call me at (562) 441-9619 Or facebook me at www.facebook.com/takakupo Thanks a lot for your time! read more

Excellent customer service Including the most delicious lemonade I've ever had! Personal Thumbs up read more

Really clean and organized great customer service and the food is delicious really fresh and the milkshake is the best really creamy and yummy read more

Chick-fil-A - Fast Food Near Me - Cerritos, California

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Sam deserves a raise !! He's so nice, he acknowledges you when he's tending to the dining room and always seems so happy. He makes kids laugh and is very polite. He really made my experience here great. Management should recognize him for his good work! Thanks Sam ! read more

Went from 4 stars to 5 stars because of the renovated drive through area. Before, when it was crowded it would seep into the traffic lanes skirting Cerritos Mall. But now, they created two lanes and it's self-contained, so it doesn't create problems with non-Chick-Fil-A customers. The chicken sandwich combo is still the best and never replace the chick-Fil-A sauce. Yummy! read more

Be careful before you leave the drive thru. They are notorious in getting orders wrong. I had to deal with this stupidity more than a few times. They need to hire workers that can comprehend orders better and listen to instructions. read more

You had one job filet of chic... and you didnt give me sauce for my nuggets. Who eats plain nuggets? Blehh

I used to bring the kids here to play and they loved it. I haven't been in awhile since the kids are older now. This morning I am trying breakfast while I wait for my car. The staff is so nice and helpful and the service was prompt. Just like I remember. Occasionally the drive through can get back logged but off days happen everywhere. Clean and friendly will keep me coming back and overlooking the occasional hiccup. read more

Terrible customer service from Eduardo, waiting on a order for some fresh chocolate chip cookies, he had me wait and told me they are coming fresh out the oven, then gave me some hard cookies that felt like rocks then did his best to try and convince me there where fresh.. why are you arguing with me over something I'm paying for. read more

Love this place. Spicey chicken is my fav.. Employees are always kind and friendly read more

Chick-fil-A - Spicey Chicken Sammich - Fast Food Near Me - Cerritos, California

This chick-fil-a is the best one I've been to! Customer service is there as soon as you walk into the restaurant. They greet you. Employees go around tables asking if you need a refill or if you need anything else. Restaurant is very well kept as well. Clean and flowers on the table for that nice atmosphere. read more