This was by far the worst experience I've had at any chick fil a (the worst still being at the Cleveland OH one, that sold skinny and dry sandwiches). I placed my order on the app to pick in store, since it had been recently been renovated. The young lady at pick did ask for my name of the order and it wasn't quite ready. No issues there as it was pretty hectic and busy. The issue became when the other young lady dropping off the food didn't bother to acknowledge and went to the customer behind at the same time dumping my order at the counter. That same lady comes back again, again overlooked, and ask the 3rd customer behind me as my food is still sitting on the counter. I finally had to chime in to get acknowledged, for her to realize that I my food was sitting there. I asked for at least new fries and looks to only replaced 1 of the 2 on the order set with a large; so I ended up w 1 set of hot fries and the other room temperature. I then had to chase down another lady for my drinks as they were not ready as the original young lady was taking care of yet another customer as I was still trying to leave. I will say that I will probably stop coming over and drive the extra 10minutes to the colony to have a proper chick fil a experience. read more

This location is consistently bad. Long waits, even when there are no other cars. Both times I was here the fries were either raw or undercooked. It's the only location I've been to that wasn't good. The Justin Rd location is much better. read more

4/22/26 at 4pm. Forgot all the sauce and fries. Never had issues with Chick-fil-A but won't be back to this one.

I honestly have never been to a slow Chick-fil-A in my life. Every time I come to this one I am here no less than 20 minutes from the drive tru. Y'all need to get some training from the other locations. Thankfully food still tastes solid. read more

Easily my favorite chickfila. The mobile thru line is a game changer. All locations need to get one. I feel like food quality and order correctness are usually pretty high at Chick-fil-As compared to other fast food places so in that sense, nothing out of the ordinary here. I've had two incorrect orders out of probably a hundred total times going. Staff is always friendly too, but again, staff at Chick-fil-A are generally a step (or three) above other spots. read more

We were given the opportunity to RSVPfor this great event at Chiick Fil-A in Lewisville, TX. This morning the hours were 9:30-11:00a.m. We took a pictures with the Easter Cow. The manager came around said, Hi and chatted with us for a bit his name was David. I placed our order to dine-in on the app. It was 123 step. Brandon and Becca were AWESOME staff members. I Love to be to invited to events like these. Thank you Chick Fil A, read more

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Clean. Quick. Good quality food. Pleasant staff. Granddaughter loves it. Very happy with the visit!

I always have a great experience at this location, but wanted to take a moment to recognize one of the morning managers - Philly - who went above and beyond for me. I was scheduled to sponsor a teachers breakfast at my daughter's school but realized when I got to the front to pay that I'd experienced credit card fraud overnight and my card wouldn't go through. I didn't have another form of payment on me and was going to have to go home and come back, but Philly so kindly gave me my chicken minis free of charge, with a smile and overflowing kindness. A morning that could've ended up being hectic was mended with Philly's great customer service and beautiful smile and I'm so grateful! I will definitely be back!!! read more

Amazing service, Ally was super friendly and was all smiles. The food came out so fast I barely had time to settle down at a table to wait, and as always it tastes great. read more

I normally like this spot. But my nugget today was RAW - Absolutely disgusting! I want a refund! read more

Chick-fil-A - Raw chicken - Fast Food Near Me - Lewisville, Texas

Put in an order for a large catered thing and we waited and waited 30 min after the time promised in the parking lot Had to go inside and ask for the rest of the order read more

Just spent 25-30 minutes in line waiting for $30 worth of breakfast. I'm gonna pass on this place. We all have expectations. I understand that things happen, however, 25-30 minutes is way too long. read more

Hey Chick-Fil-A. I understand that you are busy and my measly single meal doesn't mean much to you but if you are going to charge extra for a "large" why are you short changing customers by not filling the "large" receptacle but charging extra for it? This isn't the first time but it is now the last. Fool me twice... read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Lewisville, Texas

This is what you get when you order a large fry every single time. Might as well pay for a small because no matter what that's what you will get. Might as well just have a small fry for size choice. Chick-fil-A please stop charging people the ridiculous amount you do for a large to give them a small. Thank you read more

Chick-fil-A - 2 large half fool fry's - Fast Food Near Me - Lewisville, Texas

I ordered two large fries through the drive through... and I received two fries both 1/3 full. I have never had this bad of service at a Chick-fil-A before. I'm hoping this was just one bad trip. read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Lewisville, Texas

I only ever get nuggets so that's all I can speak to. Always fresh and I always seem to get an extra. They give you ample sauces. The drive up is a work of art. Yes the line is always long but they run it super efficiently. read more

Went through the drive though before I headed into work . Seemed everyone that came after me got their stuff and left . Then when the young girl came out to hand me my food she came over with an attitude . Maybe she was having a bad day or something but it didn't reflect well. All locations I've ever been too the staff has been upbeat and welcoming. This location def lacks that . Probably won't be back to this one. read more

Line just sits there and doesn't move. Slowest chick Fil an ever in existence! There are problems but no clue on what they may be.

I am writing to express my dissatisfaction with the quality of the food and service at Chick-fil-A on Main St, Lewisville, TX. I have been a loyal customer and a signature member of this franchise for years, and I have always appreciated their consistency and professionalism. However, in the past few weeks, I have noticed a significant decline in both aspects. For example, on several occasions, I wanted to order a vanilla or cookies and cream shake, but I was told that the machine was shut down between 9 and 9:30 pm to be cleaned, even though the store closes at 10 pm. I was not aware of any time restrictions on ordering certain beverages, and I found this policy very inconvenient and I'm sure corporate did not make this suggestion. Moreover, the salads that I used to enjoy were no longer fresh or appetizing. The lettuce was wilted, brown, and veiny, and the chicken was sparse and dry. Whether it was nuggets for the cob salad or grilled chicken for the market salad, the portions were reduced and the quality was poor. It's like they were giving you tidbits and crumbs to fill the space. They even get skimpy on the egg as well and not like it use to be. The same was true for the nuggets that I ordered separately. They were half the size of the original ones, and they lacked flavor and moisture. These changes were not acceptable for a franchise that prides itself on its high standards and customer satisfaction. I tried to contact the store manager by phone to voice my concerns, but I was unable to reach anyone. I followed the instructions to press #1, but the line disconnected immediately. I called several times on different days, but the result was the same. I also visited the store in person, but the staff members were unresponsive and defensive. They blamed each other for the problems, but they did not offer any solutions or apologies. I felt ignored and disrespected as a customer. I hope that you will take my feedback seriously and address the issues that I have raised. I would like to continue being a loyal customer of Chick-fil-A, but I expect better quality and service from your franchise. Please let me know what actions you will take to improve the situation and restore my confidence in your brand. Thank you for your attention and cooperation. I have been displeased on several levels and it just seems to keep declining. I'm sure this location may be popular but it mainly service high schoolers and lunch crowds. By the evening the truth comes out because the traffic slows and the service and quality becomes poor. They only have customers due to the limited options in the area. Good luck as of late read more

I feel like the breading on the sandwiches is fried, re-breaded and fried again, there is always a cluster of crunchy breading that overpowers the rest of the sandwich. Really do love eating chick fil a but I feel like this location buys lower quality chicken, I drive to the location on Justin road when able to get the chick fil a I expect. read more

Brand new store and location supposed to help with more people but it is slower than ever! Only one line open in the am! Need to get this worked out asap read more

Finished work and went to Chick fil a for dinner and coffee after a long shift. Ordered coffee at the register and lady working the register asked "manager" to brew some coffee for the order. The manager partially behind the wall made faces with the lady working the register. Then finally came up and advised they didn't have coffee. If you don't want to brew it, just say so and don't play childish games. The food was good as usual and lady at the register was very kind and provided good service. We never have issues at the other Chick Fil A a we go to in Flower Mound with coffee any time of day. read more

This location has usually been alright for me, but not today. I did the mobile thru and only had about 2 two cars in front of me. One, my order came out before the two people in front so I had to sit there with my food until they got theirs, about 8 minutes that's fine I guess. Two, I ordered two large drinks and only got one straw, no big deal. Three, I had gotten extra chickfila sauce, did not even get one. Luckily I have a bottle at home. What made me finally decide to write this is that I specifically asked for no tomatoes on my spicy deluxe, the sticker even said "No tomatoes" and still got tomatoes on them. Something that I have never had to deal with here. Tried calling the store 4 times. Two times to the "Something wrong with your order" option and two times to speak with a manager and not a single answer. read more

Went to their grand opening! All I can say is AWESOME HUGE store with plenty of parking AND stylish indoor seating and decor...plus TWO FULL LANES for drive thru! Play area for kids and some outdoor seating as well. Great Location and easy to get in and out of! You'll not be disappointed!!! read more

The place is amazing so perfect good management and the food oh my gosh the food is on point and flavorful. You gots to go

It took them almost an hour to get my food. Isn't Cfa supposedly so fast ? This is ridiculous. I would do 0 stars if I could.

This is the best chicken sandwich I've eaten and some people hate it but it is very good i really re command it

Drive-thru customer service rarely fails to disappoint us at this location. If we use the inner lane we cannot drive out after receiving our order because car in front is still waiting. If we use the outer lane, it takes much longer to get our order. We always have a small order, either chicken nuggets or the meal with drinks. Hope they improve soon because current overall rating of 2.5 stars is precisely what this location deserves. read more

New location makes it way more efficient. The customer service is always great. I live really close to another Chick-fil-A but I prefer this location every time. read more