We appreciate the convenience of this location near the Target store and Home Depot on State Street when we're trying to bundle our errands. The caveat is that the parking lot feels tight and a bit claustrophobic to navigate when cars are zipping through to the various businesses packed into the same parking lot. Food is consistently good and typical order is spicy crispy chicken sandwich to go. Quality and cost appears to be a great value. Employees have always been friendly and polite. read more

Honestly the worst chick fil a. Service was terrible. Will never go back to this location.

I ordered o the app the salad with extra chicken. I didn't get the extra chicken. I've reported this to them multiple times and they don't seem to care. They've sent me a request for my receipt number twice now and I've sent it to them and then I never hear anything else from them. read more

We all ordered the Cobb Salads with crunchy nuggets. We ordered through the app. The app was easy to use and we were able to use our accumulated points to get one salad free. When we arrived at the restaurant we accidentally pulled in the wrong aisle and were unable to access the drive thru lane. We quickly and easily changed our order from drive thru to carryout using the app. The salads were fresh and delicious. It was a healthy takeout option. read more

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I got very sick after eating the market salad on 8/29/25..I had only eaten a little bit of the salad before I noticed lot of the lettuce was brown and didn't taste fresh at all. I called and spoke to the manager Anna and her response was give me your name and number ask me how long after I had eaten the salad did I get sick . Anna then said thanks for calling we will call you back if anyone calls in to report they have gotten sick. How unprofessional and straight up didn't care that I got food poisoning!!!! I will never eat here again. read more

This is why Chick-fil-a is the #1 chicken sandwich restaurant in the nation. They were quick. The order was accurate. The staff was friendly and helpful. The food tasted great. read more

Just had to wait 22 minutes in the drive through to get a very simple mobile order made. The staff didn't seem to care that we had to wait that long or offer anything to make up for it. Customer service seemed awful for a Chic-fil-a. Definitely needs improvement. read more

You could pull into a parking spot, walk inside, order, eat, order a shake, receive shake, then walk out and leave faster than you could make it through their drive thru line. I watched multiple people walk inside, order, and leave in significantly less time than their drive through. They recently installed a dual drive thru lane, but it is closed. It should also be a daily fine from the municipality for continuing to back traffic into the street and creating safety concerns. Their landlord should also levy measures against their tenant as their line continues to impact the surrounding business by blocking the entire parking lot. Sure, the food is what you expect. I'm literally done with this location... read more

Chick-fil-A - ows a car at a gas station - Fast Food Near Me - New Albany, Indiana

Was listed as a free sandwich for veterans day, the one on State Street said we don't participate.

Chick-fil-A is always a great fast food option. This one is also without a doubt a great selection. My kids enjoyed their chicken nuggets and that ranch that they offer here is one of a kind fantastic. Always enjoy going to Chick-fil-A just Stabley Schmidt is a great opportunity for everyone To enjoy a good meal read more

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Yes. Go. NOW. This place is absolutely amazing, the chicken that they make is absolutely perfect and it always looks beautiful! I always love it. Everyone there is always very kind and always cares about you and your needs. The service is absolutely excellent and perfect. read more

people 3-4 cars behind us were getting their orders first, didn't even ask the name on our order and took 20 mins to get it to us even though it had been ready read more

It pains me to leave this review as I am a frequent customer at this location, as well as a Chick Fil A signature member, but something has to change. For the second time in the past few weeks I have ordered breakfast through the app before heading to the restaurant to pick up my food. when I get there I go to say I'm at the store it cancels my order. Neither time has it been past breakfast hours (10:30), but is close. By the time I talk to someone in the store it is no longer breakfast. The first time this happened they resolved the issue by serving me breakfast but today they refused. With this being said I will no longer be going to this location for any breakfast and potentially lunch because of how frustrating my last few visits have been. I don't want to argue with employees I just want the chicken biscuit I ordered before my 15 minutes ago. read more

I waited in line for 30 minutes to repeat my order twice and to confirmed that my order was correct. I paid for a 30 piece chicken nugget which was what I ordered but was instead given an 8 piece. Moral of the story double check your order at this franchise. read more

I really love Chick-Fil-A! It is a very yummy place to eat! I can not wait to go back to Chick-Fil-A! read more

I always have a great meal at Chick-fil-A. This one has a really fast drive-thru too. They're really helpful and seem to enjoy what they're doing. I had the chicken fingers. I just wish they were a little bit bigger. Other than that this food is great. You should also try for dessert a chocolate shake. read more

Quick drive-thru, they have this figured out and would have been nice if they had two lanes and not make you block traffic, this is a busy tight spot. Sandwiches are addictive. The diet lemonade is always refreshing and service was friendly, funny how other businesses say "it's my pleasure". Glad they close on Sundays. This location is on point. However, when you ask for extra pickles one would expect more than one and why waste a plastic container just put it on there, my one pickle was not deserving of a lidded cup. read more

Chick-fil-A - Extra pickle? - Fast Food Near Me - New Albany, Indiana

I hate to bring god into this but, good God man, that food is delicious! I'm so happy that my local and near by Chick- fil- A is back open after construction was finally all the way done! The drive thru lines can be insane and take some Time but I'm almost never there more than 10-15 minutes. The food is always good and consistent in doing so. I love my local Chic-fil-A. read more

Like: Chick-fil-A has good service, good chicken, good grilled chicken, really good chicken sandwich, they have good fries and nuggets (sometimes) Don't like: some nuggets have fat and they are soggy, the fries can be green, cold fries, sometimes the food can taste bad...lines take long, not a very good choice for vegetarians because you can't eat much, the blueberry's in the fruit cups can be so sour or so mushy and old. Love the place but I have issues with it. read more

When it comes to fast food spots CFA reigns in multiple areas. They are fast (drive thru and in restaurant), they serve good, quality food, the restaurants and outside area are always clean, they are pretty much consistent no matter what city or state you're ordering your food from, and need I state the obvious....the caliber of their employees....well....CFA has set a very high bar. And I LOVE IT!! I remember being blown away when I first heard them saying "it's my pleasure" when I thanked them. Those three words automatically put me in a fantastic mood for the original chicken place. The one area I personally grade / compare one CFA location from the other is how fast and efficient they operate the drive-thru. Rarely ever do I encounter a slow CFA drive-thru. A location in Kennesaw, GA was all star in this area, so all other locations got compared to it. Whether it prime lunch time, right after work, or a Saturday (notice I didn't say weekend to include Sundays) and whether they are 5 or 15 cars deep, or whether I was visiting a location in GA, TX, KY, IN, or wherever, the drive-thru moves along very quickly. They are teaching those kids how to keep it popping and stay focused on cooking it up, bagging it up, taking in the money, ensuring accurate orders, all while smiling and telling you to have a nice day and that it's a pleasure to serve you. Their sauces and milk shakes are awesome. Never tried the CFA sauce??..try it!!...especially on the waffle fries. I've never ordered anything from CFA I didn't like. This particular New Albany location is great. They are very friendly, great eye contact, and great at making sure the drive-thru isn't slow or doesn't get backed up because they need a couple of extra minutes on the fries, chicken fingers, etc. One time the line was so long and yet moved so very quickly I had to compliment the manager who happened to be helping out at the window that day. He, of course, said thank you and that they try. All I could say was: "I believe you when you say that because it certainly shows". They are doing it and doing it well. read more

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Best chicken breakfast burrito! Service is always good. Lines are long for a reason :) only suggestion I'd make for improvement is to put the drive thru In a different location where it doesn't block in parking spots but other than that..no complaints :) read more

Chick-fil-A - Chicken breakfast burrito - Fast Food Near Me - New Albany, Indiana

I came to this location to eat while on my lunch break. I work construction and had a 16 foot trailer on the back of my truck so I was unable to park in the curbside spot that was open, so I parked in the target parking lot and walked to the spot. The owner/manager (not sure which one) came out and told me to get out of my parking spot because I was blocking traffic. I was standing there solely because I was unable to park due to my trailer. He was quite rude and his behavior was not at ALL becoming of a chick fil a employee, much less a manager read more

HORRIBLE HORRIBLE wait time today and once you're in line, you are trapped at this location!

Normally we have a great experience with the Chick Fila on state street. However this past weekend my mother placed an order for 30 nuggets. The store got it wrong and charged her for enough nuggets for 30 people. I can easily see how the error can be made but both the store and corporate are not going to do anything to make it right. I would ask that anyone I know not visit this location as they certainly are not providing the type of customer care I am used to from the Chick Fila organization. I will post this on all my social media as well. Thanks. Alan House. read more

I don't have any interest in trying to defend the ultra-conservative values held by some of the folks behind Chik-fil-A. And I also wish the employees wouldn't say "my pleasure" when you thank them. That's very off-putting. And I think the waffle fries are just okay. But it doesn't get much better than the Chik-fil-A chicken sandwich. It's such a terrific sandwich that I'm willing to compromise my values and hear creepy stuff like "my pleasure." read more

What you need to about CFA is we get it catered for breakfast at the office every Friday. What you also need to know about CFA is that I am a rabid fan. Let's unpack my CFA fanaticism. I'm a big fan of extra pickles on my chicken sandwich. A big fan of the individual Heinz ketchup containers for my fries. A big fan of the Chick-fil-A sauce for the sandwich or nuggets. Not a big fan of the parking lot and drive-thru layout or how everyone waiting inside acts as though they have never queued before. Pro tip: Have kids so you can eat their leftover Chick-fil-A guilt free! read more

All chick-fil-a locations are busy but they could not have picked a worse spot. The relentless drive through line clogs the entire parking lot so you even have to wait for chick-fil-a even if you aren't eating there. Sometimes it even blocks state street. read more

I always enjoy Chick-for-A....but this one is my favorite of all I've ever been into. They're always busy but also always providing excellent service. There is a line out the door as I am typing this, but it is moving quickly & effortlessly. They should have considered building a bigger location here. I doubt they ever could have expected to be this busy all the time. It's lunchtime now, but at sporadic times I've visited this location it's always been steady at a minimum. I also didn't think one location could be better than another in terms of friendliness...but this one takes the cake. I will drive the extra 15 minutes from the next nearest location to come to this one. There's a young man named David in the dining area that has gone out of his way to keep the area clean. He's incredibly helpful & seems to truly enjoy helping others. His smile is infectious. read more

Please help me understand when in the store you asked to present a receipt when you advise that a item is missing from your bag. Keep in mind you never left the store just checked the items and realize they we're not there. Once confirmed you don't get an apology. I don't know why we have put chick fil a on a pedestal. I guess because they always provide great service. However this time it was not a pleasure and now we will not be supporting the company any longer. read more

Chick-fil-A - I can't believe this even happened period. I am disgusted!! Thought you guys should know. - Fast Food Near Me - New Albany, Indiana

Okay, so I was having a hard time in life and I was like, " man the only thing that would make today great is if I got some chick-fil-a" because I was a pretty good customer for them so I got some chicken nuggets and then I looked at the receipt, and it said I get a free chicken sandwich. And I went to the website, out in the serial number TWICE BECAUSE IT SAID IT WAS WRONG, TWICE. And I never got that free chicken sandwich. Clarksville, Indiana read more

Best lemonade out there!! Always a long line, but you get in and out quickly. Chicken isn't greasy, and waffle fries are always hot.

Very very very slow. You can easily spend 40 minutes waiting in the drive thru. Every time it is soooo slow.

I went through the Chick-fil-a drive thru, what a joke. I was the 4th car from the window where they pass out the food and I received my food before the 3 cars in front of me. The car behind me also received their food before the cars in front of me. I said something to the employee handing out the food that my food is now cold waiting on the cars in front of me. She said she would get her manager. The manager took my food and had me pull up to wait for supposedly fresh food. I believe all they did was give me back the same cold food. I only live about 3 minutes from Chick-fil-A there is no way if my food was hot when I received it that it would be ice cold when I got home. This location has turned into a horrible location. The worst thing they did was add the second drive thru line. read more

Ordered a carry out salad. It had strawberries in at that had begun to rot. I would have sent it back had it not been a carry out. It was served in a clear see through container so the strawberries were visible to whomever picked and packed it. read more

This is the worst chick fil a, I always get chicken minis with a side of honey butter, they charge extra to get it which is fine but when they don't even coat the bottom of the cup it's a joke. They literally do this every time. So this morning I saw a bigger cup that looked to be filled up more than usual I was finally pleased with that or so I thought but instead of honey butter they gave me a cup of regular butter so when I dipped my chicken minis in it was absolutely disgusting. I'm so tired of dealing with this location. Sad part it that it's 2 miles from my home but I will drive to Clarksville everytime now and I'm usually there several times a week. read more

Chick-fil-A - Fast Food Near Me - New Albany, Indiana

I've never had much luck at this Chick Fil A. The past two times I've been, they have forgotten at least one item. I have never had this problem at any other CFA. read more

I love Chick-fil-a and I hate to say this, but this is the slowest one I've ever been to. Sitting in this drive thru is about as bad as being stuck in a McDonald's drive thru. Get it together State St. Chick-fil-a. read more

I have always loved Chick-Fil-A but I have really struggled with this particular location. While other Chick-fil-A's have opened up dinning rooms, this Chick-fil-A has remained closed. The drive through line always extends out to State Street, yet they close mobile curbside at 8:00pm. Today we went to grab some dinner after a long day and found that the only option was drive through and Curbside has been removed permanently. The drive through line was at the way out to State Street and wasn't worth the hour plus wait. This Chick-fil-A definitely does not represent the quality of the company as a whole and has consistently performed sub par of other Chick-fil-A locations. I'm disappointed in the lack of planning and organization that is present at other Chick-fil-A locations. read more

I can't remember having ever been here before. I was craving a chicken Caesar salad, and thought for sure a chicken joint would have, but I found out pretty quickly they don't offer one. However, the cashier recommended a Market Salad and I'm so glad he did! Haven't had fresh fruit like that and salad in... Forever? So fresh. Loved it! read more

I eat at this location very often. Business is booming and they always have a line wrapped around the parking lot. Chicfila in general has perfected fast service and I always get my food quick and hot. The manager is very hard working and see him every time and go! read more