Terrible customer service and quality control... I go to this location at least once a week to pick up food for my office. They are literally the worst at order accuracy that I have ever experienced. Beyond that they are smug and rude when you try to let them know that they forgot food / messed up the order. I would say 8 out of 10 times I have visited this location something is missing or VERY wrong (as in things that i didnt even order replaced what i wanted...). They have given me a different customers order more than once, and forgotten sandwiches, fries, and sauces almost every time. Usually when i pick up office lunch here i end up having to go back and pick up something they screwed up. The last time I had to drive back to get a missing sandwich i was greeted very rudely and offered a "free small soda" to compensate wasting my lunch break. I called corporate to let them know and they just wanted to send me free coupons... Its not about getting free stuff... FIX YOUR STAFF!!!!!! I will never come back to this location if i am order for more than myself.. i do not feel like checking multiple bags to see if the order is correct (isnt that why im paying for my food???), at least when its just me i only have to peek in one bag (and by the way that is wrong more often than not as well).. Moral of the story : Don't use this location for large orders / catering.. they are barley keeping it together. read more

Poor service, over 20 minute wait in drive thru. Staff was dysfunctional and lacked leadership. Management was clueless. Stay far away from this establishment if you can!! Extremely disappointed in this Chic filet.. read more

This location is great. The young staff if very professional and friendly. One day they were out of lemonade (it was 10 minutes to close) and they gave us a card to come back for a free sandwich or nugget, thought that was super cool! Service is always quick and our food is always perfect. Thanks! read more

I truly cannot believe I have to right this review. I have eaten in at-least 10 CFA around the country and when you frequent CFA enough you expect a certain experience. However from the time I walked in this felt like a McDonald's meal. The moment I walked in my server couldn't stop staring at me like I owed him something. Rushed me through ordering and said the bare minimum. As soon as my order was placed he didn't bother to hand me my table reader/ cone. That wouldn't be a problem but it's what comes after that really tarnished CFA for me. When I sat down to get me food all he did was hand it to me and left. No can I get you anything else, No My Pleasure. NOTHING. I was shocked. I don't know what management run this exact store but I expect a certain level of competence from CFA. I will never return to this location even if I had to walk 40 miles to the next one. read more

Great chicken as usual! I was in town for a conference down the road at the mayo clinic so I stopped by for a quick bite. Gluten free options are their specialty! I ordered a meal of grilled nuggets, fries and seltzer (seltzer was free). Quick service and the food was delicious! read more

The only Chick Fil A in NY is hidden in an NYU dorm, and let's face it, I don't have time to sneak into dorms, so I only get Chick-Fil-A when I travel. How do they make the sandwiches so good? Why are their waffle fries so delicious? Why can't I have their oreo shakes all the time? I love love this place. read more

I love Chic-fil-a but I have never got anything here that was served hot, not even enough to melt the cheese on a sandwich and never hit or even warm fries. read more

Stopped in for late bite earlier this week. Was looking forward to the Asian salad. Lettuce was limp. Have had this salad at other locations before but this one not as crisp. Maybe they're not as busy and salad was a day old or so. I guess I'll drive a little farther and hit my usual spot, PV location. read more

Stopped by for breakfast on our way out of town. We had the chicken biscuit and the breakfast minis. Everything was fresh, hot, and delicious! Would stop again! read more

LOVE LOVE LOVE the food, I'm sad to give a bad review. But, the last 4 times, they screwed up our order in the drive through. I'm sad...I love the food, but they just can't seem to get it right. :( read more

Just went through the chick fill-a drive through. Ordered a chick fill-a sandwich meal. Pulled up to pay and handed the clerk my free chick fill-a sandwich meal card. She handed me my order and closed the window. No thank yous no have a nice day, no would you like ketchup or any kind of sauce.so I pulled away thinking maybe she put sauce in the bag. But to my not suprised. Look there was no sauce or ketchup there was not even a recite in the bag. And since u was already running late for my dr. And was hungry I ate the dry as the desert chick fill-a sandwhich and fries and drank the flat watered down diet coke. So chick fill-a on mayo Blvd just west of Scottsdale rd. I want to thank you for one of the worst customer service days I have had in a long time. And I will go to the subway over by you the next time I'm in the area and are hungry. read more

What has happened to this Chick-Fil-A? Used to be friendly, service great, etc. Now I feel unwelcome, service is not great, no one smiles and the play area is out of control. Not even a "My Pleasure" at the end. read more

I'm not usually one to go to fast food but Chick Fil A is usually the one exception. I went through the drive thru and it was kind of a long line. They were taking orders before we got to the front to speed up the process. I got the nuggets and fries. The fries were cooked exceptionally. The nuggets did not have a lot of meat too it and it was a little too fried. Overall I would come back for just the fri read more

Chick-fil-A - Fast Food Near Me - Phoenix, Arizona

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Best chik-fil-a around. Super friendly staff, clean facility, great food!

I heart Chick-Fil-A. I almost said the waffle fries are the best part, but that would be a lie. The cookies and cream shake is. Actually, the chicken sandwich, waffle fries, and cookies and cream shake are all the best part. read more

Me and the wife stopped in for a quick breakfast and I figured it would be good just like their lunch. I'm sorry to say I was very disappointed with the breakfast. Customer service was great and store clean just the food wasn't on point. read more

This has to be quite possibly the nicest staff I've ever witnessed at Chick Fila. The restaurant is clean and the food is always great.

I mean. Chick fil is a classic. Great service. Great food. Highly recommend the Arnold palmers with unsweetened tea.

Went above and beyond even for a Chick-fil-A. What fast food restaurant can you go to at 9 at night and get perfectly fresh food? This Chick-fil-A. read more

They serve breakfast items which is a plus for me. Drive thru is always quick. I love their lemonade and the sell it in take home jugs! They are closed on Sunday's though which is a bummer. read more

This Chick-Fil-A rocks my socks off!! That sounds like a bit of an overstatement, doesn't it? Well, it's not. We have been here several times for lunch and the line is LONG. The first time I approached I was so disappointed at the length of the line and almost opted to leave however we were in and out in 10 minutes! The had two people taking orders with iPads, took payment while you waited in line (cash register set up by the area where you would normally order), and all you had to do was pull up and grab your food. I've never had anything come wrong, they give plenty of sauces, and are always super friendly. In fact, if I'm having a bad day I might just come here just because I'm pretty sure the staff here would cheer me up with their great attitudes. That, my friends, is rare these days but this Chick-Fil-A delivers every time! read more

Spicy chicken and a pickle on a greasy bun. Makes my hill-billy heart sing. Wish we had more in Chicago

I was recently converted on my last visit (just kidding). I am not sure about the creepy church-cult like music another reviewer mentioned? They are super friendly and treat people with respect. When I am in the mood for a great chicken sandwich, I head over to Chick-Fil-A. read more

This location rocks. My wife and I go in a couple times a month for lunch during week. Even when the place is packed they still give awesome service and food. While enjoying lunch a gentleman who worked there asked to refill our drinks and take away garbage. Doesn't matter how busy it may look its always worth the wait. read more

Compared to other Chick-fil-A's, this one is definitely above average. Super nice folks and yummy food. Yipee!

Always love me some good Chick fil A, and this location never disappoints. Their management team is awesome, and you can tell by all the happy employees around. Keep up the great work! read more

Food was yummy ordered chicken nuggets were crispy and fresh and the fries are real potatoes facilities are well maintained but I think what did it for me was the staff all attentive and service was awesome read more

Staff is friendly & food always seems freshly prepared. Only downside is that it can be quite expensive for fast food.

I'm addicted to the chicken biscuit, but the reason I keep going back is the coolest staff on earth. I'm on a first name basis with the entire window crew, mostly because, if I'm going to miss the 10:30 breakfast cut-off, I call on my way, and Jessica, Michelle, Danielle, Nick or Damon will say "is this you Chris?" and set a couple aside for me. They're amazing and courteous and I love this place because of them. read more

Pros: ~Clean ~Tidy ~Fast and Friendly Service ~Condiments are well stocked and staff readily gives you more when asked. ~Food was Fresh and Warm. (Pseudo) Cons: ~The "parents" who missed the memo that parenting is not ignoring your 10 & 12 year old "kids" behaving obnoxiously loud and disruptive to the Entire restaurant, but training them from a young age to be respectful of themselves and those around them. Training and Teaching are one in the same. Yes, I'm a parent; I have a very energetic 8 year old, whom I've been sole parenting, and his behavior was nipped in the bud as a toddler. At 18 months old, my son would start to tell other children, who were misbehaving in an obnoxious manner, to "sit down!" while at a restaurant. LOL! To this day, he is appalled at the "culture" of untrained/unparented (I know that's not a word) kids behaving like hooligans any time they step out of their homes. This is one of the many reasons I am a Huge Advocate for anyone who wants to become a parent, must go through the same stringent Home Study that Foster Parents and Adoptive Parents go through. Why are biological children not as important? Extreme measures via home studies are taken to ensure the safety of Foster and Adopted kids. *to the previous poster, complaining about getting a small amount of condiments for a small meal- every fast food restaurant is now strict about giving out condiments. This is part of keeping costs down for the business, and in turn, the customer. An industry standard (limited condiments) hardly constitutes a complaint and subsequent lower rating for an individual business within said industry. read more

Ugh. Bad service, bad food. I was at an appt. over here and I decided to go I for lunch! Bad decision!

Great crew in the morning shift ,always bring the family on Saturday mornings!! Best chick Fil A

Longest drive thru wait time in history. Literally just waited 26 minutes in line, trying to get breakfast that they refused to serve since it was past 10:30. I pulled up in line at 10:21 and once we got to the ordering part it was 10:32. We told the guy taking orders but he said to pull to the first window and his manager would take care of it. 26 minutes later, I was told they could not give me breakfast anymore. Beyond pissed. Don't waste your time here, the food is poor quality anyways and extremely overpriced. I always get a chewy (cartilage) piece or overly fried piece of chicken. Save your time and money and go somewhere else. read more

This is my favorite location! Always great food made perfectly (no soggy fries!!) Staff is very nice and accommodating! Highly recommended!

My order was pretty simple, 1 large waffle fry to go. In the time that it took the cashier (Kenny as this is the name on the receipt) to turn around and tell the young lady that he needed a large fry and bag my order, several things took place. The first he had to repeat it several times because the young lady was not paying attention. Then he proceeded to scratch his nose, more than once and began digging in his ear. While he proceeded to take another order the young lady (which I later learned was the manager on duty) was looking/playing on her cell-phone, touching it as well as playing with her long blondish brown hair. She proceed to scoop the fries into the box and the ones that began falling out, she caught with her hand and placed them back in the box. At this point I was disgusted and decided that I no longer wanted the fries. When Kenny returned with the fries in the bag he apologize! d for the wait and I politely told him that I wanted a refund. He never asked why, he just says that he would need a manager to do so. He told the young lady that I had observed playing with her hair and phone that he needed to refund an order. She came upfront and refunded my money, again never asking why. I was very dismayed at the very health habits each one of them displayed as I hold Chick-fil-A to a higher standard than that of other fast food restaurants. read more

Ok these people need to start being fucken trained right , hey I get it people make mistakes. Well I pull up 7:50am on a Tuesday oct 11 20016 Not one dam person in line , me and my wife where the only one there , so I said the first order, It was # 7 which was a bagel and chicken , egg sandwich and Diet Coke LITTLE ice. Now see that order should stand out. And she repeated it to me then my wife proceeded tonthe tell her the rest , and repeated it back We get to the window . We pull up to window , like I said we where the only one in line , I give him my card he swipes the card and then the idiot repeats my order , then I say what about my # 7 that was the first item on my order so he's reply you want that on top of that. Wow well if it was the first item yes So he says that will be , gave him my card again. All good you think , hands the Diet Coke and then the food order and says ...... here you go thank you. I said what about the diet Dr Pepper my wife ordered and then another persons says here and gives me the rest of the food. Ok like I said mistakes happen and most of the time people will forget them if you make a effort to apologize and make it right , I didn't want the food for free but at the end after he realizes he the screwed up he could've said he's a coupon for free drink or meal or something. No nothing . Hey corporate get your head straight teach them some old school values in life . So if some knowledge person at that store wants to make it right. My email is jkcouple1011@yahoo.com if anyone there wants to show some customer support right. read more

Have not been at Chick-fil-A for a while, today we decided to eat chicken and we were a group of 6 each one of us where amazed by their food, customer service They made me forgot that I was at a fast food place, better than a lot of restaurants that are so called high end it sure is my place to go more often, thank you Chick-fil-A for adding more fun to our day read more

I only come here for their waffle fries, love it, yum yum yum.

I come from a hospitality background and I cannot emphasize enough how much I appreciate their customer service. EVERYONE on the staff follows the same model, be hospitable. A consistent phrase they always use is "My pleasure". Thank you specifically to staff of this location. read more

Ordered an ice cream. Got handed a soupy mess. No apology; just "we just shut off the machine". We handed it back and had to talk these kids through giving back the correct refund. Don't trust your business to children. read more