Just ordered a breakfast meal. It was the smallest chicken on a sandwich I've ever seen from Chick-fil-A. I had to pull forward and wait for black coffee 11 minutes with nothing but sorry, that's ridiculous. This is the closest Chick-fil-A to us. But I never go here. Drive onto another Chick-fil-A. It's not worth stopping here and getting bad service . I know why it got such low ratings. 10$ for this. Drive to another Chick-fil-A read more

You could improve everything! We got three burnt chicken sandwiches and a black manager with a condescending attitude. This store has horrible food and the rudest employees I've ever experienced! They have gone way down hill this year and have lost our business! If you're hungry RUN from this place!!! read more

Only 4 stars because of the building - no indoor seating. Food was normal Chick-fil-A quality so very good. They do have bathrooms around the back so you can wash up before and/or after. Easy parking, walk-up window to order, the normal Chick-fil-A menu, worked for me. Hope you go on a sunny, none-windy day and...enjoy!!! read more

Chick-fil-A - Outdoor seating and to-go orders only. - Fast Food Near Me - San Juan Capistrano, California

I came here around 3pm on a Saturday for a quick bite. This place only has outdoor seating. Service was quick. I got my order in 5 min, and the chicken sandwich came out crispy and hot. Even the fries tasted better than other location. I got the sweeten tea, but didn't realize how sweet it was. They were nice enough to fix it for me. I grew up eating Chick-fil-A, and this spot was surprisingly better than I expected. read more

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I love this place very much because the food here is delicious, there was awesome service, great ambiance, and the food came out super quick. read more

Chick-fil-A - Grilled chicken sandwich with barbecue sauce. - Fast Food Near Me - San Juan Capistrano, California

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I ordered a southwest salad and they didn't put a fork or knife in my order. They forgot to give me the tortilla stripes and pepitas. I asked for ketchup for my waffle fries and they forgot that too! Very disappointing. read more

Ordered through the drive a southwest salad to go and when I got home the salad was full of red/old lettuce. I threw out all of the old lettuce and ate some of the salad. Shortly after had a stomach ache. I would not recommend eating at this location read more

Yeah there is something in the food that erases the memory...3rd time there and food still sucked. This will be the last time spending money there. Drive thru staff was either not really trained or just didn't give a darn, the potatoes tasted like the oil had not been changed and the coffee was thin and tasted like the grounds had been reused. Maybe if they opened on Sunday they could make up the income and improve food and service. read more

The drive-through line is stupid. Sometimes you get your food when you're fifth in line have to wait for everybody else to go through.

This is a convenient place to stop on a road trip. It is outside dining only, no bathrooms that I saw. Staff was friendly and our food was delicious. They are right across the street from target with plenty of parking. read more

Chick-fil-A - ows a man and a little girl standing in front of an atm machine - Fast Food Near Me - San Juan Capistrano, California

Drive thru was especially slow today, waiting almost 15 minutes to get to the pick up window, with only two cars in front of me at 11:30 am. Nearly $30 for two combo meals. read more

Thank you! I just want to say thank you to the amazing staff here. Food was delicious and I was welcomed. I drove out of my way to go to this one to avoid the awful San Clemente Chick-fil-A one and tbh I would do it again. read more

Breakfast was old and cold. Bread was stale and chicken waste like rubber. I have never experienced this at any other location

I have gone to this chick fill a for breakfast on a Saturday a few different times .. 2 times they gave me less then half of the breakfast bowl full I could have combined both and still would have not filled up the bowl Another time they gave me 2 breakfast burritos short and thin.. never have had this problem at any other chick fill a ..I don't know if it's only a Saturday thing ..never have had a problem with lunch menu read more

I wish I could give them more stars! I am a business owner in San Juan Capistrano and buy lunch for the shop a couple times a week and Chick-fil-a is high in the rotation for lunches. Well after 18 months I've finally had an issue and they shorted me a few items on the order. I called and was immediately disarmed by a gentleman named Nicholas. He apologized for the mistake then told me "I'll bring those items right over". WHAT???? He was to my shop in less than 10 minutes and gave me options for delivery in the future. THIS IS CUSTOMER SERVICE!!!!! It's the way you recover from an issue that keeps people coming back. I am extremely grateful to Nicholas and Chick-fil-a might have just made top of the list for shop lunches!!! read more

I love chick-fil-a and their food is always consistent, but it was not this case here. I ordered three chicken sandwiches and three fries. The drive thru line was moving at a snail's pace. Other locations get you in and out rather quickly. When I got to the window my order wasn't ready, so they told me to park and wait for my order. Not a big deal but it's the first time I've been asked to park and wait at a chick-fil-a drive thru. When I got home to dig in, my chicken sandwich was EXTREMELY salty. It tasted like they dropped a huge pack of salt in their breading before frying. I couldn't even finish half my sandwich and just threw it away. The second and third sandwich was exactly the same. I usually add chick-fil-a sauce to my sandwich, but I couldn't with this one. I'm not sure what happened that day, but my sandwiches were inedible. Ended up wasting my money and food. Won't be returning to this spot. read more

I wanted to make a report so that it might reach the management of this unique restaurant, this branch usually takes the food too late for delivery, while it only works for take-out, and their work is necessarily only to send food out. I have an order from a restaurant and I am always worried because they never deliver the food on time and always deliver it late. read more

Food is fresh and tasty. The service is friendly and professional. The ambiance is nice and cozy, clean and inviting.

Ehhhhhhh this location is alright. I ordered 3 times from here and 2 times the order was perfect but the last time they were missing some items... They have a bunch of kids working here so they're still learning I guess. The food is done right also.. I got a really fresh chicken sandwich last time, and I appreciate that. I would not recommend coming here to go through the drive thru. Every time I have passed by it's just a dumpster fire of cars coming out the wrong way from the target, people running across lanes, etc. read more

I worked at this location for about half a year in between jobs. I am a mother to a young boy with little help, and management was extremely accommodating to my schedule. The management truly cares. The company is great but the leads on duty here, Chris, the owner, Nick, Ivan and Zulema are all genuine, kind and logical people. I could list more wonderful people I met here but this review would be too long. I left the job because I started my own business, and their support has been very uplifting! If you are a customer, just know that we want to make your order correctly, so if there is a problem, we have absolutely no trouble making it right. If you are a potential employee, know that sometimes hours are scarce, the pay is good, the job is easy, and the company is good to you. You also receive half off your order on the day of your shift, every shift. Thank you Chick-fil-A! read more

The guy taking orders is not competent. Do not bother coming here for any reason. It's better to drive to a different Chick-Fil-A location than it is to come here. Specifically told the person I have an allergy to tomatoes and pickles and can't have that on my sandwiches. "Just pick it out." doesn't stop the rashes developing from the residue or the indigestion. Chick-Fil-A is a top tier fast-food chain and should have better standards set on how to handle allergies... Once again, do not bother with this location and spend the extra gas (especially in this economy) to drive to any other location. It will be worth it I promise. I'd post a picture of my receipt right now but left it in my car so I'll add it later if possible. read more

Chick-fil-A - Spicy Deluxe Sandwich - Fast Food Near Me - San Juan Capistrano, California

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Absolute worst chick fil a I have ever been to. First off they charged me for a club sandwich (2) but forgot the bacon on both. Then I asked for Buffalo sauce as u can see in my receipt attached. We received zero. We got drinks but no straws. I then call and the "owner picks up" I explain my frustration and he said no need to insult when I merely was stating what's wrong. AMAZING! I did then lose my cool after he said that and used the f bomb. I could not believe I got charged for something I didn't pay and the owner told me before I even used any foul language that I'm insulting. Never ever go here again. Lucky for me I know some ppl in corporate so this will be escalated. I expected more and I want a refund. I could not believe the owner saying I was insulting when I listed everything wrong. We live off Ortega we know everyone here and I assure you our friends will not be going. No wonder there were trash of receipts everywhere my boyfriend informed me. A bad owner ruins not just the location but the company brand. read more

Chick-fil-A - Fast Food Near Me - San Juan Capistrano, California

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We have been eagerly anticipating the opening of the new Chick-fil-A in town since it is one of our favorite fast food chains. We went on opening day and even though expected for things to be hectic our order was completely incorrect. Items were missing, the drinks that were supposed to have no ice were filled to the brim with ice I am not a single item as requested. The fries and a chicken were cold and the fry box was only half full. Mobile order and pick up was a breeze, but they really need to work out the kinks. read more

Chick-fil-A - ows a cup of ketchup and some food on a table - Fast Food Near Me - San Juan Capistrano, California

Wow, the new Chick-Fil-A is open in SJC and it's good! They had a ton of kids working the location but all being trained on the job. It was a bit chaotic but great service and the food was nice and fresh. They missed my salad dressing but the Cobb Salad was great without it. Welcome to SJC Chick-Fil-A! read more

3 months since this review, multiple emails to corp, and still have not received the refund for missing items. I guess leaving it up to the management that can't get orders correct means they don't get refunds correct either. So disappointing. Far and away the worst chick-fil-a around here. It's my fault for continuing to patronize this specific store. I know better. Yet again, they failed to put the entire order together. Yet again, we all get to share a meal instead of having our own. Again my fault for not checking, but, lesson learned. Not again. Not here. read more

Worst chik fil a ive ever been to. I am always missing items. My bf just went and we were missing the fries and the soup lids werent closed and made a mess. Its worth driving to a different location. read more

Chick-fil-A - Soup leak from terrible lids - Fast Food Near Me - San Juan Capistrano, California

I am there every Saturday because my client always likes her ice cream cone and deluxe sandwich. Every time I always ask for extra pickles for hers and mine, it's always only 2 slice even though I say 3x pickles. Well this time I asked for no bun, and it still had a bun, and now I asked for 4x pickles for hers and they gave her 3 slices. Lolz make it make sense and does common sense not exist anymore, pay attention to detail not a qualification? Unfortunately I have to continue taking her every Saturday for her lunch. But the guy at the drive thru window is always more than pleasant and has great customer service. read more

Chick-fil-A - Lolz - Fast Food Near Me - San Juan Capistrano, California

I thought all Chick Fila employees were friendly but apparently I met my first one who wasn't today. In the drive through around 12:30 today I was ordering from Michael and he randomly says "can you speak up" in a very rude tone....like excuse me????? What about "sorry I can barely hear you can you speak a little louder thank you." This guy must be the manager's friend because there is no way he got hired based off of his personality and customer service. He also didn't say thank you and also didn't ask what sizes of anything I wanted. He seemed truly helpless. I will not be coming to this Chick Fil A again. No wonder why they have so little ratings. read more

This location messes up my order a lot of the time, when I use mobile ordering . However, when I don't use the app the cashier often can't figure out how to scan my phone so that I can get the points. I imagine balancing the app orders and drive thru orders can get messy, so I always let it slide... Until today (gasp) We typically get a medium fry, that comes 2/3 full, to share and let that I always let that slide as well. Today we splurged for the large fry because we were extra hungry and knew that a 2/3 full medium (aka small) would not satisfy. SPOILERS - It came less than half full. I mean c'mon! read more

Chick-fil-A - Fast Food Near Me - San Juan Capistrano, California

Absolutely the WORST CFA I've been too. I'm not just being mean or being a "Karen" but this is like something out of this world. The place is horrible. From the service to the food to just everything. They will mess up probably every item, the attitude from workers is horrendous. I'm not sure why they seem so miserable too but it doesn't help. And no one seems to help. When they mess up and you turn back around or come back to get it fixed. They look at you, like you're the dumb one and it's an annoyance on their part. How are you even slightly mad at me? When my order was missing items anyways... not sure. But love CFA, I'm not sure what's wrong with this location read more

I love this place. Today I took my grandchildren to swim class, then shopping, then to Chick-Fil-A in San Juan Capistrano. After I placed my order ( in the drive-through) I realized I didn't have my wallet. I felt so bad! And the children were really disappointed. I went through the line any way - to get out of the parking lot. When I started to pull away, a sweet lady came running out of the store. I told her I didn't stop because I didn't have an order to pick up. She said she owns that store and was giving us our order!!! I was shocked. She was so very sweet and asked me to pull over for a minute. One of the staff (a very nice young lady) came out with my order. I am just so thrilled to know that there are still wonderful people out there! I'll give that store all my business!! God bless that kind lady!! read more

Goodness. What a bad CFA. No one running the places seems remotely interested in order accuracy, quick movement of the line or even saying 'my pleasure". The team members typically have a sloppy appearance and poor attitude. They are allowed to wear random clothes which makes the place just not have the feel of your standard neat and tidy CFA. One kid, Zane, was really great at customer service and accuracy but he hasn't been around for weeks. We knew that if he was in the line to take orders things would be done right. None of the other staff (Owners and Management included) even pretend to care. Like many have stated orders are often wrong or lacking items you paid for. The management is nowhere to be seen. Freeway noise makes it challenging to talk to anyone in the Drive-through. One time they did give us a free ice cream but it was only cause the kids running the place were goofing off and seeing who could make the BIGGEST ice cream cone. It was a nice thought but who wants an XL cone leaking down your arm as you race to get home? It was more for laughs from the highly distracted staff. We used to look forward to having a CFA in SJC but that quickly changed. We now pass it up and go to Laguna Niguel to experience the things that have made this chain legendary. read more

Drive-through only ! This is an odd location as they do not have an interior seating area and a mile long drive through . They do have a walk up order area with four tables however they need a sign stating " chick-fil-A drive-through " . I was sitting here watching people walk around the whole building as I did first time here trying to figure out where you get in, one couple we're on the elderly side of 70 years old. You definitely don't want to come here on a cold , gloomy or rainy drizzly day unless you like eating in your car. The food is fine , service is standard like a McD where walk in locations the service is very organized and runs very smooth . Due to the above info I gave them two stars other locations get 4 to 5 typically ... Warn the others. Another no BS review by Johnny Bosco read more

Nicholas Sampson, Director of Operations, was very rude and combative with me, simply because I gave feedback that my order was sitting on the counter a long time and my name was not called out. He was not apologetic, understanding. Rather...arrogant, pretentious, cocky...doesn't care about customers read more

The Food was terrible. I ordered a chick fila sand which meal with a diet coke and the fries were only half way full. Pay attention to the reviews people. Staff was also very rude. Almost seemed as if they didn't like when people showed up. I felt rushed trying to look at the tiny menu. It's not my problem they work at a fast food chain but it's their job. The line was terrible. The kids wouldn't pull the rest of the cars forward causing other people who joined the lines to cut others off. This place needs improvement. Management needs help. Poor kids. Definitely will be waiting for the new In-n-out in San Juan. read more

This is by far the slowest chick fil a I have ever been to. I've only come here twice and both experiences have been terrible. The first time I came, the lady taking orders in the drive thru skipped our car and went to the car behind us for some reason and then stood and talked to a coworker for 5 minutes before she came to see why we still hadn't moved up from where we were. This second time just happened, I just sat at the drive thru speaker for 5 minutes saying "hello?" 4 times before anyone got on to take my order...there were only 4 cars in front of me and I was waiting for 20 minutes..I don't know if they don't have enough workers here or they weren't trained properly but this is by far the worst chick fil a I have ever been to. read more

I got 3 chicken strips, instead of the 4 I ordered. Not mad just bummed. Not hard feelings tho. Also, my gf asked for napkins and didn't get any. Like i said previously, not mad just bummed. Still great food tho. Enjoyed all 3 of my chicken strips:) read more

Drive through experience is always poor. My orders are always incorrect. I have to double check my order and then wait extra time to get what I ordered. read more

We had a little bit of a negative experience - we have been so excited to visit the new Chick Fil A near us!! We visited tonight and the order was correct, but the food was cold and our soda tasted very watery and was not fizzy or cold. We were never asked about sauce, we almost left without it. we were the only ones in line. The employees were very kind, but I got the impression that they were young and maybe not quite trained enough. The unfortunate part was that we wanted to call the location to let them know something was wrong with their soda machine, but we were unable to find a number on yelp or the Chick Fil A website. We don't eat take out often so it was disappointing - I hope they work out the kinks! read more

The food was fresh , so as the service. I just had my heart set on a large sun-joy but when I received it I realized that I received a small amount of sun-joy and a large amount of ice . Very disappointed. I only took 4 little sips and now the drink is gone just have ice left read more

Chick-fil-A - ows a bowl of ice cubes - Fast Food Near Me - San Juan Capistrano, California