This place lies to you to get the sale. Would never use them again. Horrible customer service after they get the sale.. Con you into buying extras you do not need. Buyers beware go somewhere else! read more

Everything. The greetings are always with a smile, bathrooms are clean, business inside and out are clean for having such a small lot. What I like most is the viewing TV so I can watch them work on my vehicle. And that shop floor cleaner is the best since Kelloggs became part of the healthy food source. I've been to other Nissan dealers and this is the cleanest by far. Seems they take pride in the jobs they do. Absolute plus. So yes, I will drive over an hour to Chico Nissan even though I have two way closer. read more

Chico Nissan - Auto Repair Near Me - Chico, California

The only good experience we had at this dealership was with. Frank Baker in the service department. He knows how to treat people. As far as the sales department... RUN! They lied to you about what a deal we were going to get. We went from. $ 661.00 a month on a carpayment to almost $ 800.00. Steve that complete our sa l e was. The most unprofessional person. RUDE. ARROGANT ASS. Please do business elsewhere where. If not, you will be sorry. I gave it a, maybe because of,Frank Baker. Service dept. Salesman are great!! B S. Typical Salesman. read more

What a great experience I had buying my new 2024 Heritage Edition Z at Chico Nissan. Great down to earth people and my Salesman Henry was friendly, not pushy and treated me great! I definitely recommend checking them out! read more

Chico Nissan - My new 2024 Heritage Z - Auto Repair Near Me - Chico, California

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Brad and Johnny norberry are true assets to Chico Nissan. I work at a local repair facility and send my customers to Chico Nissan when the car they bring in needs too much work. I also follow up with my clients to see how everything went. And today I called a client who bought a car from them and they had nothing but amazing things to say. Stating it was the best car buying experience. Johnny the automotive expert put them in a really nice preowned truck with a FREE lifetime warranty on the engine and transmission! My client was extremely pleased and had nothing but good things to say about these guys. Thank you for your expertise and showing our new mutual client a great experience! Thanks again Chico Nissan! Ask for Brad and Johnny Norberry if your in the market for new or used truck read more

Chico Nissan - Auto Repair Near Me - Chico, California

To Whom It May Concern, I recently brought my wife's 2017 Nissan Pathfinder in for diagnosis of a flashing airbag light. We dropped off the vehicle late Thursday night. By the end of Friday, we had not received any information regarding the issue. On Sunday afternoon, we called and were informed that the suspected problem was with the driver's side curtain airbag, with an estimated repair cost of approximately $1,500. On the same day, we visited the dealership to explore the 2024 Nissan Pathfinders. We indicated that our vehicle was in the shop and that we were merely browsing. After a test drive, the dealership collected our information for a potential purchase. For context, we have purchased three Nissans from this dealership and have generally had positive experiences, aside from one finance manager. By Monday, we had still not received an update about the repair. On Tuesday, facing challenges with sharing a vehicle, we called for an update. We were then informed that the issue was not the driver's side curtain airbag but the driver's side seat airbag, with the repair cost now increased to $3,200. Given our immediate need for the car, my wife chose not to proceed with the repair. We retrieved the vehicle, paying only for the diagnostic fee. Subsequently, I conducted my own research and found several YouTube videos on clearing the airbag code. I also came across a Nissan service bulletin detailing the code-clearing process. After inspecting the vehicle's wiring and connectors, which showed no damage, I followed the code-clearing procedure, successfully turning off the airbag light, which has remained off. I have the following concerns: 1. Why did the service center not attempt this solution? 2. Why did the repair estimate escalate from $1,500 to $3,200? 3. Was there an attempt to influence us towards purchasing a new vehicle? As a loyal customer who has previously purchased three vehicles from your dealership, I find the lack of transparency and communication concerning. It appears that both the service and sales departments may not have acted in our best interest. This experience has affected my trust in the dealership. As a building engineer with technical expertise, I found the situation particularly frustrating. Consequently, I will be reconsidering where I service and purchase vehicles in the future. I hope this feedback is useful for improving your customer service processes. Sincerely, Matt H. read more

They were professional and knowledgeable and did an excellent job on my car. I'm so pleased with the service I received from this business.

Best car buying experience so far. I have purchased many cars and trucks in my life, but the experience I had with Chico Nissan was professional, trustworthy and quick. Bazaahd was my salesman (spelling of his name could be wrong) and I purchased my Honda a couple years ago. I am ready to buy another SUV in the future, so I may drive from the bay area to Chico to see what they have. Luckily my sister lives in Chico so I go there at least twice a year for Holidays and I can check out the vehicles they have then too. I recommend them if you want to be treated well and get the most out of your money. read more

I had an amazing experience at Chico Nissan and cannot recommend them enough. Tony A. Helped me purchase my car and was super communicative through the entire process. Very patient and actually listened to what I wanted. The experience didn't feel like forced sales which is always huge. If you're like me and super intimidated by going into car dealerships due to past negative experiences definitely ask for Tony! I'm super in love with my car and happy with my purchase. read more

My Husband and I went to Chico Nissan Hyundai researching our options for a new vehicle. Taylor was our salesman, and he was amazing! I wish salesmen could be more like him. He was informative, understanding to our needs, not pushy and extremely pleasant to work with. The company as a whole, went above and beyond to do everything they could for us to get us in the perfect vehicle. We truly cannot thank them enough for all they did. This experience was hands down one of the best we have had at a dealership. I highly recommend Taylor and the crew at Chico Nissan to anyone looking for a vehicle. Thank you again everyone! read more

Brought my Nissan Titan in because the driver side window was stuck down, in a rain storm. They charged me $205 to diagnose it, and quoted another $684 to replace the window motor. More than twice the cost of anyone else's estimate. I understand dealership prices are typically higher, but more than twice the cost is not right. read more

Ben Souza went above and beyond 8/21/23. My 2020 Nissan kicks and I moved to Arizona last month. What brought me into my car would not pass smog before it brought to them ac goes out. Been literally saved me over $2k in out of pocket money by opening my glove box and calling and confirming I had warranty. Chico Nissan technicians in the back went above too cause my car was being devil to get it to pass smog. Granted it took longer than expected but car came back washed, cool ac car and, less than $400 for my out pocket expenses. read more

We put our Dodge Ram on Facebook marketplace and got a few bites. Chico Nissan contacted us and were anxious to see if we would sell it to them! They offered almost full price of what we had it listed for. We drove up and we were done in 35 minutes. Very laid back, accommodating and formidable. We'd recommend them all day long!!! Extra thanks to Jake, the salesman read more

Customer service is #1from the bottom up. Check out the all be 19 line up. Definitely a step up!! The all new facility is bar none #1 in the 530. read more

I want to start this off by saying, we love this car. But this car has been the worst purchase we ever made and let me explain why. When we first went to this dealership, we picked 3 cars in our price range. First car was sold to someone else as we were filling out the paperwork. The other 2 we picked we were told we didn't qualify for. When we were leaving, our sales representative brought out a polished turd (could literally see where the car was falling apart, had way higher miles than we were looking for, was pretty much a slap to the face.) And wanted $14k for it. About a week later we got a call about a car that they already ran the credit for and told us would work out perfectly. Send the wrong pictures to us of a car we actually wanted and then we come to find the car we have now. We bought this car for the sole reason of it being a 6 speed manual and it looking semi sporty. $18,000 for it, we found it fair. We also bought a warranty with it, told it was factory but turns out it was extended. No big deal, it's 4 years of coverage. Well that's not the case. I was sent a notice in the mail that the warranty was no longer valid. The car was purchased in March, by the end of April I was already bringing it back to be fixed. Ac compressor went out, they told me that it would be $1,900 to fix and the car would be out a week. They sent this car to their sister location, the Hyundai dealer. I spent hours arguing on the phone with whoever to get it clear that the warranty would cover this repair. We paid $100 for the deductible and they finished it the next day. Went we bought this car, we were promised that the paint would be fixed as it was minor at the time. They refuse to fix the paint, they told me that they were not reliable for what the sales rep promised if it wasn't documented. It gets better. In June, we had to travel to south Dakota and back. The wind ripped the back bumper off! Out of nowhere and almost made someone else wreck. When I go back to the dealer they tell me that it's my problem but we found out why this has happened. We took the car to a collision shop upon our insurance request and the professional asked us if we have had been in a wreck on the passenger front and side. Of course, we hadn't. They told us that from inspection of vin numbers on the parts were indeed, aftermarket. They looked at the back core support and spotted once again, not original. Hand written vin number on the support frame. I gave them the picture of the id of the back bumper and it wasn't original. The panels replaced do not match the rest of the car. This dealer has left us with thousands to pay if we want this car to be in the condition is should have been purchased in. They refused to give us anything we signed until August after threatening to show up and cause a problem. Our collision professional advised that we turn it in as a lemon and go after the money we spent. We don't want to lose the car as we love it dearly. I just wish that this was taken care of correctly. They never truly inspected this car when they sold it to us that day they received it. Bragged that they received the car from the line so they knew everything about it. I have a copy of the intake inspection paperwork, nothing was marked. No indication of the paint pealing, damage to the undercarriage, body panels not matching the original paint. Nothing. Threw some tires on it and an oil change and flipped our whole world upside down with thousands to pay to have a nice car. In the photos, you will see major paint peeling, and if you study the front passenger door (right) compared to the back passenger door (left) front passenger door is indeed darker than the original paint that is on the back passenger door. read more

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Went with my 80/something mother to help her purchase a car and had a very good experience. Sales force is nice and (relatively) low key. We worked with Rick and he had a suggestion about what we might try, which turned out to be what we got! They had a lot of models we could test drive and my mom went home with a new car and is super happy with it. To be a 5 star experience, I would have reduced the time on the sales part - we felt it could have gone faster and there was a little bit of pressure for the extra coatings etc in the finance part. But overall, would recommend them. read more

If I could I would give zero stars. They are rude and will try to intimidate you into buying a vehicle for unreasonable prices. They are not willing to negotiate. The white male guy you will negotiate with yells and even after asking for him to tone down his voice will not get it. They are rude and you shouldn't go there. read more

Chico Hyundai recently acquired their own space up the road from where they were (when they were Chico Nissan-Hyundai). I had a great experience here. I'd been car hunting for 3 months and finally purchased the Ioniq plug-in hybrid. I've only had it a month, so I'll do an update next year. The staff: I worked with Kirill and Tyler. They've been extremely helpful, even in the weeks since I made the purchase. If I have any questions, they're always available to help. The deal: They're contracted with Costco! If you don't have a membership it's worth it to get one just once so you can get the Costco price. Plus, since it's a plug-in, I am getting 6K back (CA rebate and federal tax credit). The process was about as low-pressure as it gets. The car: Super comfortable, great features -- just a really nice car. I did purchase the top trim level, so I'm feeling pretty spoiled. I plug it in daily, so my first 29 miles are all-electric. I've taken the car out of town twice (again, I've only had it a month). I've put 1100 miles on it and still have a half a tank of gas. I'm getting something like 350 mpg. When in electric mode, it's like being on a magic carpet. If you need to accelerate quickly (uphill onramp) the hybrid engine kicks in seamlessly. Unlike a lot of hybrids, this one has spunk. I feel completely safe and have plenty of power to get out of tight situations. When coasting or braking, energy is regenerated back to the battery. The warranty: Lifetime powertrain warranty at Chico Hyundai, and 5 years bumper-to-bumper, which I extended to lifetime as well (for a fee). I also got the Cilijet coating interior and exterior, so those are covered for 10 years (reapplied at 5 years at no additional charge). You won't find a better warranty. If you're on the fence about buying a plug-in, let me reassure you. Install a 240V plug if you don't have one (like the plug for an electric dryer). I did NOT fork out $600 for a charging station; I bought my charger on Amazon for under $200 and it works perfectly. The car charges in about 2.5 hours. Once you're out of electric miles, it starts operating as a hybrid. Easy peasy. A full charge costs about $1.60 on your electric bill, so you do the math. Download one of the gazillion apps that tell you where all the public charging stations are. I was in Davis this week and turned out the parking garage had ten EV charging stations. Free power is fun. That said, if you have solar, you win. That's all I've got! Do it! read more

Steve was being offensive and was trying to intimidate us by saying "Go back to the Bay then" as In almost saying "go back to Mexico". There were definitely many microagressions he couldn't stop raising his voice. Alvey was very understanding and approached me and my family well. He is very professional deserves much more. But will never go back there till Steve learns how to approach people with respect and learns how to manage his white supremacy. I'm very disappointed. read more

DO NOT GET A CAR FROM HERE.Worst experience ever and they will without a doubt try to screw your out of you money. I knew when I bought my car that is was roughly 4 grand over priced but what ever I figured if it was expensive at least I would get some good service and feel safe knowing that I would be taken care of. I was not. My sales person tried to quote me 400$ insurance, they continued to tell me I could pick up the car "the next day" every single day and when I was finally able to get the car their was a secret 500 deposit that I was not told about, they said they would hold my check for me until I had the 500(which no one told me about until I signed the paperwork for the car) then when I was finally given the keys my sales person let me know that the car was in the shop ‍ now that I finally have the car I realized it's not registered and has no temporary registration and I cannot register it because I don't have the title yet. On the bright side they've given my 3 tanks of free gas for their countless mistakes. PLEASE FOT THE LIVE OF GAWWDDD GO ANYWHERE ELSE! read more

Was searching all around Chico for a place to replace my battery and couldn't find the specific part or mechanic to do it. I called Chico Nissan and Connor answered and I told him my issue and within a few minutes he said he could squeeze me in before the next appointment! Came down and Ben helped me out and got me in and out within 30 mins. They made me feel like my business was appreciated and confident my issue was fixed. read more

Our experience was tremendous both with the sale and the follow-up. We had a negative experience with Nissan of Sacramento and we were very happy to have found Chico Nissan, about 100 miles from our home. In the midst of the sales process, the manager asked me privately if the overall experience was positive, which was very encouraging. Thank you to Nic, Trae, John, and Haley who have all worked with us to make this extremely positive. read more

My experience is horrible. My salesman is Ben. He is very rude and unprofessional. I'm very disappointed.

The Service department at Chico Nissan Is very disappointing. They make you feel sick to your stomach that you even purchased a brand new vehicle from them. They are not very helpful, they are not very truthful, and they make promises they don't keep. I would strongly advise not to buy a new vehicle from the Nissan dealer Chico California . If something goes wrong with your brand new car - you will be left out in the cold all on your own. :( read more

Although my mom has been going to this dealership since I was a kid, I was never a fan. I actually went in back in 2015 to buy a brand new truck. Right off the bat, I felt a little judged and a little taken back by the salesperson, lightweight insinuating that vehicles I was interested in might be out of my price range (ended up buying a 2015 Chevy at Wittmeier.) Fast forward to last year, my mom had purchased a brand new Versa the year prior and was experiencing battery issues on a car less than 2 years old. I was with her when her car died, so I insisted we go to the dealership and square the problem away. They actually tried to make her pay for the problem that her BRAND NEW car was experiencing. I was livid, they ended up dealing with it after arguing. My mom, still, a very loyal customer to this dealership.... Okay, so for the last couple weeks my friend has fallen in love with a Nissan vehicle and has been in contact with these guys about it. We actually went there together and AGAIN I felt like they were not working with her and her wishes. The conversations are passive aggressive and none like any dealership I've been to. They want their money, if you aren't ready to buy today- they don't really care to pursue good customer care or service. They've flaked on phone calls they've promised to make, lack motivation as sales representatives. We are about to head to Redding. read more

Less then one star promises full detail after purchasing car never gets back in touch for full detail. Car has all kinds of water spots in it. Battery was tested 2 weeks later failed battery load test and the list goes on. Free oil change stickers in the glove box checked none there. The car salesmen will lie to you to get the sale and commission. 100% would not recommend getting a vehicle here, save a couple thousands by going to a dealership in Sacramento Almost forgot my brother had a car in the dealership for repairs a tune up ( spark plugs) they said the labor was 4hrs approx 500$ + 150$ for parts. and would have to remove the intake to do the job. took vehicle elsewhere private shop showed labor was only 2hrs and removing the intake wasn't required. If you don't know about cars this place will rip you off. Not the way to run a business people read more

I have been in the process of looking for a car. We decided to come to the Nissan in Chico because Alex G was giving us a good deal. He was super nice to work and understood how the car buying process works. When buying a car we were trying to get the best deal possible. The amount we were putting down was more than half of the price of the car. There was a fee added along with the taxes that my dad was haggling. Then when we would not agree which was being done in a professional manner- Steve Z. came out of his office waving the paper in our faces saying this is the all he can do and that can we get out if we do not agree. I'm sorry the way his manner of speaking was not appropriate and disrespectful towards my dad. My dad has been in many car buying processes without ever being this disrespected. Steve Z. did not apologize even as we were leaving. Customer service should be key in his business and he is lacking that along with manners. Alex G. was professional and I hope he is rewarded for being a good employee. read more

My husband and I don't live in Chico but we made the two hour drive here because our local Hyundai dealership (who will remain nameless) was incredibly rude and unhelpful. Taylor and Kirill, on the other hand, went above and beyond my expectation. I was interested in a specific Santa Fe trim in a specific exterior/interior color combination - only one dealership had this exact vehicle in stock...and they were out of the state. Taylor made a trade happen, and within a few days, I was signing papers...did I mention ABOVE AND BEYOND?! Thank you so much!! We will be ready to replace my husband's car in a few years...and we'll be driving to this dealership again. read more

Chico Nissan sold us not 1 but 2 bad trucks. The first truck which was a Toyota Tacoma had problems weekly. We had to bring the truck back within 24 hours for repairs, yes Nissan brought the truck in to fit it, but after the 2nd time they refused to give us a rental car. Finally after a few months of owning the truck, the motor mounts went bad and the transmission went out. After fighting with them they agreed to take the truck back, but only if we purchased another vehicle from them. They refused to budge on the price and low and behold the truck was in their shop after 2 weeks of owning it. We purchased the extra warranty and Chico nissan- Ryan Sutton himself- refuses to fix the truck that they sold us with problems. We took it to a different mechanic and found out the head lights were taped in place and it's going to cost hundreds just to fix the head lights. There is thousands of dollars worth of things wrong with the truck. Nissan knows about it and has know about it since the first week we purchased the truck. They refuse to fix any of it. They have no integrity and only want your money. Ryan Sutton- the manager and spokesman for Chico NISSAN drives a dodge. read more

Did not negotiate in good faith after I made an offer on the car. They tried to add in more Money into the contract. Promised me another key which I never got. I would not suggest this dealer. read more

Took my 10 year old Nissan Cube in to have flashing light on dash fixed. Estimate was $700 and they said I needed $200 coolant flush. I thought I had done that service last year at Chico Nissan and I was correct. No real remorse for their mistake or lack of research I am a 72 year old single woman who is conscientious car owner. They thought I was stupid. Bad on them. read more

Watch out folks, Chico Nissan does not honor their warranty! Bought a 1 year old Mazda from them and Chico Nissan had just installed a new battery with an 84 month warranty. The battery will not take a charge 3 years later. I took the battery in for a pro-rated new battery and Chico Nissan said because they put it in a Mazda, they will not warranty it. BEWARE FOLKS, this is not a good and honest business! The salesman said, when I commented on a new battery, yes it's good for 84 months.. Liar! read more

I brought my Nissan in for a second time for an electrical issue that they were sure they had previously fixed. We were told that a week would be plenty of time to fix it but that turned into a month. We were repeatedly told that it would be just a couple more days. We called every couple only days to be given the run around and eventually told just a couple more days. When we were told it would be ready by a certain day at the latest we went to the dealership after nobody had answered our call. We were told we would need a new battery; we would not have needed the battery if they had fixed the electrical problem the first time we were at the shop so I told them it was their fault the battery went bad. They agreed that the electrical problem they said they had fixed was what caused the battery failure but I still needed to pay for a new battery. A week went by and we were told the car was fixed and ready to go. We were told the car had also been washed. We move everything from the rental to our car to see that it is definitely not ready or washed. We get in the car and there is a piece of the car on the floorboard and there are multiple dash lights on that were not there before. They immediately get their computer to check the codes and cannot diagnose the issue. They now want to charge us for the rental car because our warranty will not pay for the absurd amount of time the dealership had our car. We overheard the service manager tell the advisor that it was not his problem that the warranty would not cover the rental and it was the customers responsibility. They eventually covered the rental and got the car fixed in a few days. I would trust Jiffy Lube more than these people. read more

I was in search for an economically sound ride as my daily driver, to be specific a prius. I pulled into the lot and was met by the chillest non pressure rep Mr. Tyler Keerans aka "Ty the Hyundai Guy". We spoke a bit about the car took it for a ride and i was impressed with his knowledge. He worked hard for me in securing the car for the payment i could budget and after i purchased the car he brought it back in for a complete detail. This was a tremendous experience, if your looking to buy call "Ty the Hyudai Guy". read more

I am basing my review on the dealership, not my vehicle that I bought (haven't picked it up yet). We arrived on a Friday and looked around and was greeted by a friendly salesperson, Rick, who worked with us locating the exact car we wanted. No high pressure at all, if there was we would have walked out. The process took a little longer than we wanted but it was because they were looking around for the exact color and model. Rick and John were both very friendly and helpful and we would highly recommend them and this dealership to anyone looking for a new or used Hyundai. read more

I want to Thank Chico Nissan Hyundai for the best buying experience I have ever had purchasing a vehicle. I bought my new 2017 Silver Nissan Titan last Thursday. I traded in my 2013 Ford F150 I bought last year from Chico Nissan Hyundai to tow my new trailer. After one year of perfect payments and a minimum down payment, I felt I needed a bigger engine to tow my trailer. So, I chose the Nissan Titan with a 6,000.00 rebate. What!!!! Thank you to my fantastic salesman Tyler K. So fun test driving the Titan and I knew that was what I wanted. Tyler has been there 10 years and was so knowledgeable about this high end truck. Thank you to Ryan Sutton, Sales Manager for a discount, Thank you to Ron Rocci for putting the deal together, Thank you to Steve Z, floor Mgr for getting my new truck detail worked out, and a big thank you again to Steve H, my finance man who watched my credit score go up and congratulated me on a great score and a beautiful truck...well deserved. I signed all my papers with him. The fastest and most enjoyable vehicle purchase ever! Chico Nissan Hyundai has a Lifetime warrenty. Thank you again everyone. It takes a village to be a fantastic dealership. Julie Atlas, proud Chico customer and business owner. read more

I am only sorry that I have to leave any stars. I have been taking my car here since I purchased it in 2013 and I am so happy that the last time I EVER have to go there was last Friday. I LOVE my Tucson and since I am buying a new car thought I would get another Hyundai but I am so over this place. First of all I can recognize bull when I hear it so you would think they would mark me in the computer and stop the crap. I have been told so many lines and I always say, really? Do you hear yourself? Every time a part was needed to make a warranty repair it had to be ordered after they finally figured out what was wrong. I purchased the cargo cover after market and it broke, I called and was told I had to bring it in to show them before they could ORDER another one. One time all I wanted was touch up paint, took 3 days. I asked them what the heck did they keep in that back room. When I was there Friday a salesman came in and tried to get me to upgrade and I told him why I would not be buying a Hyundai and he agreed that the service department has issues. Next month I pick up my new SUV and I am sorry it won't be a Hyundai but I can't take this place anymore. That's how bad it is. read more

Was in the showroom letting sales associate know how I felt about my current Nissan and that i am looking to purchase a brand new vehicle. The agent put me off several different times and finally turned around and walked down the hallway. He never walked over to the car I was interested in. He did not ask if he could show me any features about the car yet he told me that I was stuck with the current lease and there was nothing I could do about it. I understand this however, my lease will be up soon and I will not be going to Chico Nissan Hyundai to purchase my next brand new car. read more

Chico Nissan - Auto Repair Near Me - Chico, California

Do not buy or sell a car with these people. I was sent a written offer for my truck this past week, accepted it, was getting ready to drive up there to take care of it when a sales guy called and said they can't offer it now. They mixed up their info and that was that. I spent a lot of time on the phone with their rep who gathers the info, takes all of my personal details and sets up the appt. I asked her several times of this was legit and she assured me this place is reputable. I then asked to speak with the head manager and he was very apologetic but yet still tried to blame the poor intern for their boneheaded mistakes. I told him they need to be responsible and eat the extra 1000 as I had already lost two offers because I accepted their WRITTEN offer. The manager then promised me he would make a fair deal and actually come pick up my truck in sac..guess what, never heard from them. Just another cheesy dealership with cheesy salesmen who won't accept responsibility for their routine mistakes. Always about the money with auto dealerships. Either way, I'm pissed and hopefully this review is taken in stride. Proceed with extreme caution with Chico Nissan read more

Chico Nissan - Here's the offer - Auto Repair Near Me - Chico, California

I was warned that they had a bad word-of-mouth reputation but I gave them the benefit of the doubt and took my car there for a rough idle issue. I've done my own mechanical work in the past and I had a pretty good idea this was a sticking IAC valve, so I specifically requested they check this while checking for anything else. They didn't. 3 days later (after telling 3 service people to check the IAC) they still hadn't done it and instead told me they were going to reprogram the electronics so it would idle better (addressing the symptom but not the problem). And it probably would've negatively affected my mileage too. They turned what should have been a simple 1 hour diagnostic into a 3 day long ordeal. Save your time and money and take your vehicle to another shop or dealership. Wish I could get my 3 days back from them. read more