I am extremely upset and disturbed by the way I was treated by Tristan J. Van Voorhis and his staff. This experience was not only unprofessional, but deeply concerning and, in my opinion, discriminatory. From the very beginning, I clearly communicated my religious decision not to vaccinate my child and was told this would be accepted with a proper exemption. I followed all instructions and provided the required documentation. At no point was I told this would become an issue. At my child's 4-month appointment, I arrived on time and was immediately told I "did not have an appointment," despite having confirmation from this office. While I searched for proof, I overheard a staff member go to the back and tell the doctor that I was "trying to be seen without an appointment," which was completely false. This was said in a dismissive and disrespectful tone. After I provided proof, no one apologized or took accountability. When Dr. Tristan J. Van Voorhis entered the room, there was no greeting, no professionalism, and no attempt to address what had just occurred. Instead, I was told my child could not be seen due to insurance issues that were not accurate. After I corrected that, I was then given a completely different reason--that their "policy had changed" and my child would no longer be seen due to vaccination status, despite prior approval and documentation already being on file. We were then left sitting in the exam room for over an hour with no communication, no follow-up, and no resolution. No one returned. As a Black mother in a predominantly white practice, the tone, treatment, and assumptions made throughout this entire experience felt dismissive, disrespectful, and deeply uncomfortable. The way I was spoken about, ignored, and ultimately denied care after previously being accepted raises serious concerns about bias and discriminatory treatment. This was not just poor customer service--this was a complete failure of professionalism, communication, and basic human respect. I will not be returning, and I strongly urge other families--especially families of color--to proceed with caution when considering this practice. read more

Rude! Not Professional AT ALL!!!! The lady at the front has an attitude as soon as you come in.. And the doctor act like she doesn't give AF either read more

They just kicked us out of their practice for being behind on 3 vaccines. We agreed we would catch our son and only asked for a few months to do so we didn't have to give him 3 vaccines at once and they told us no. Clearly, this is driven by bonuses received from the pharmaceutical or insurance companies if 100% of their patients are adherent to their schedule. Zero respect for parental rights and totally unacceptable. read more

We had a great experience with Dr Meeks over the past 5 years. She is amazing. Visits are generally smooth with wellness going straight to own room without waiting in waiting area. read more

I have taken my daughter here for almost 2 years now since she has been a newborn. We have seen Dr. Sureka and we have nothing but great things to say about her! She is so kind and gentle with our daughter and very personable. She always has a smile on her face and takes the questions and concerns we have very seriously. The staff there is also very friendly and helpful. We very rarely have to wait when we get there and parking is easy and validated. The office is large with waiting areas. We love this place and will continue going here! read more

Incredibly unfriendly (and borderline rude) front desk staff on more than one occasion. Completely unreasonable in some regards, particularly regarding the check-in process. I am looking for another practice and would avoid establishing your child here. read more

I used to go here from birth to 21. I was sad when I had to leave, and I'm still sort of sad because as an adult I haven't received the level of treatment or care in adult facilities (I'm 25). Looking back I'm glad my mother took me here. I had Dr. Jann when I was about 4-9 years old, great doctor and always made me feel at ease. Knows how to talk to patients, And Dr Meeks was good too. It says something when an ADULT former patient takes the time out of their busy day to write something for this great practice. This place knows how to take care of kids, and looks out for well being of patients first. Once you leave here as a patient you will not get the same level of care anywhere else. One thing I do have to say that when you come into this location they have a sick and well area but alot of people don't listen to the directions. So sometimes youre sitting next to sick kids. As I got older and sat in the waiting room I always made sure to sit in a corner when I was feeling well LOL. I wish they could change that and maybe put partitions up? I dont know. read more

This is a great Pediatric practice! We have had our share of practices, but this is the best one by far! It is kids we are talking about and their health, so you want a place that is top notch and provides great service. Yes, it is a BIG practice, which I was nervous about at first, but I have not met a doctor/Physician Assistant/ Nurse/ Staff member that I have not liked. My kids see different doctors by choice since their are different things that I want to focus on with each of them. I have never had an issue getting an appointment here. Oh, did I mention...THEY HAVE SATURDAY HOURS IN THE MORNING. This is HUGE especially if you are a working parent. Oh, and if you child is really sick and needs to be seen on Sunday, THEY HAVE A DOCTOR THERE FOR JUST A FEW HOURS ON SUNDAY TOO. You do not need to head over to CHOA or an Urgent Care. (CHOA is great by the way!). We love Dr. Kind and Dr. Shu, but really, I like everyone! They even follow up with you to see how your child is doing. I wish I got this type of service with my doctor. They have FREE parking too. The office is right off of 85 and Clairmont which makes it convenient for families in Decatur, Atlanta, Brookhaven, Dunwoody. They have another office in Johns Creek too. read more

We are going on four years of loyalty to CMG now, and are so grateful to have been referred here by friends. Jessalyn Meeks (our ped) is enthusiastic, kind, gentle, fun, and an experienced parent herself. Even my shy kids will let her poke her instruments in their eyes, ears, and mouths. She knows exactly the right [safe] balance between "This is What The AAP Says..." and "this is what normal parents do and nobody has gotten killed yet". The office seems a little brusque at first, but it's because it's fairly tightly-run. They used to run late, but have mostly been on time in the last year (and will expect you to be, too). It's kind of relaxing to walk in the door knowing that they have their crap together. We have never had them lose an appointment, lose a payment, lose a kid, or lose a doctor - all misadventures we've had at other doc offices (lookin' at you, Pediatric Orthopedic Associates...!) read more

This small (six docs) Clairmont group was recommended to us by friends who, within a couple of years, switched to other groups. Luckily our kids have been healthy, so I can't comment on the technical skills of the docs. But dealing with this group is usual a real pain. Nothing is easy or ever quick. You will almost always need to take time off from work for an appointment, and be prepared to wait 30-90 minutes in the waiting room. It is hard to get an appointment with a favorite doctor and they really push appointments with their nurse practitioners. Nurses have not been very responsible about returning calls after consulting with docs. read more

Decent practice with kind practitioners. I feel confident that they wouldn't miss anything serious, but they're very much a treat-the-symptoms kind of place, and aren't particularly interested in looking for the root cause of any issues. I also consistently wish that they would talk to my child about what's happening. Today we went in for flu shots and the nurse laid him down, pulled his pants down, and stuck a needle in his leg, all while chatting to me. I couldn't get a word in edgewise to ask her to please fill him in on what she was about to do, and that's been my typical experience. I always have to prepare myself going in to be ready to pause the conversation and explain what's happening to my son. I understand not doing that with infants, but he's a very verbal, potty trained toddler now, and it's unfair and disrespectful to do things that are physically uncomfortable to him without bothering to acknowledge his personhood and bring him into the loop. I couldn't find a way to leave this feedback for the practice, so am hoping that someone will see it here and take it into consideration. read more

Still quite happy with this place, but not as euphorically as after the first visit. A con of this place versus Piedmont Pediatrics is phone advice - you speak to a receptionist and then it takes a pretty long time for a nurse to call you back and you just have to repeat yourself, versus at Piedmont the nurse picked up the phone directly. I also did have one ghastly long wait for an appointment during an illness where we had to take her in several times and she was really upset - plus one incident of several rounds of administrative confusion when a sick visit coincided with a well checkup. So after several months experience with this provider versus Piedmont Pediatrics, I'd say they're pretty comparable, but I'm still overall happy with my decision to switch. Wish they were closer to my house though! read more

My insurance covers well visits at 100%. In fact, when I would take my children in for their check up, I was told that I didn't have a co-pay for the day. When I would take another child, I was told otherwise. I called my insurance company and they reassured me that my visits should have been covered and I shouldn't have had to pay anything. I called to ask for a refund, but they said because I spoken with the doctor about a secondary diagnosis more than 1/2 of the visit, then I was excluded. 1) It was not more than 50% of the visit. They wanted to know how the medication was working and they wrote a prescription 2) They could have mentioned that discussing anything outside of the well visit might not have been covered by insurance. They frequently called my children back late for their appointments and often kept us waiting far longer than we should have. I had a well visit for my son yesterday. I arrived at 3:30 for his 4 pm appt. We didn't leave until almost 6 pm. There were staff members leaving before us, as we waiting over 30 minutes for them to print a Rx. We used this practice for nearly 9 years. The only reason we stayed was because we liked our primary physician. However, every time we called to make an appointment, they could never get an appointment with her. I'm done. I feel like they cheat us and they certainly don't value our time. read more

We have been at cmg for 7 years and love it. We can always get a same day appointment with either a NP or Dr. It may not be our primary doctor but we still get in. Dr. Shu is amazing. She takes her time to answer question and is not condescending. Overall, we love this practice!! read more

Dr. Shu is great. Very patient. Always answers all your questions (without making them seem silly or trivial). Temperment is wonderful. Saturday sick hours come in handy. read more

Still taking both of our kids here - who are now 6 and 3 - and still loving it. We can always get seen immediately when one of the kids is sick, and if we can't see their regular doctor (Dr. Meeks), the PNPs Marietta and Suzanne are both great. Seen a few of the other doctors on sick visits as well and never had a bad experience. My kids actually enjoy going to the doctor because they know we're coming here. They love the train in the waiting room, and pretty much all of the nurses and staff are great with kids. We've also taken advantage of walk-ins on Saturdays many times. read more

I was originally very pleased with the service from this practice. We also loved seeing Dr. King. Since the birth of my daughter I have been having a hard time with the insurance company adding my daughter to the plan due to circumstances out of my control and paperwork submitted by my employer. I made an appointment for my daughter to get her ears pierced and called to confirm the appointment today. After staying on hold for more than 20 minutes and talking to 4 different people I was told the appointment had already been cancelled and that I could not come in because of the balance. I tried to explain it was not my fault and my daughter is now added to my insurance the claims just need to be re submitted. I also tried to explain I have been talking to their outsourcing bill site in Florida. This left a bad taste in my mouth. I know the appointment was only for ear piercing but what if it was for immunizations which she has an appointment next month. Will that be cancelled too? Just because of mistakes that are out of my control and my daughter. This practice only cares about money! The customer service is awful and when I asked if I could talk to someone in the billing department I was told that they were too busy to answer my call. I understand that money makes the world go around but when you are dealing with parents of a newborn cut some slack and just listen. You will get paid! I have federal insurance that is actually very good. The way I was treated today is making me consider leaving the practice all together. Too bad the good experience you have with a pediatrician can be ruined by office staff who don't take the time to offer the same service as the doctor! read more

I have been trying to schedule an ear piercing appointment, and it does not always have to be according to the doctors available. Firstly because it is only one doct doing it, makes it really hard for us to schedule something according to her schedule. Not everyone is free, and we have to consider alot of things before i bring in my child for it. i was told she is busy on Mondays, Wednesdays shes on off, and Thursdays shes busy too. How inconvenient is this?! Very disappointing, if nothing more, please suggest someone else who could do it. No one asked to get it done for free! read more

I am fed up with this office of doctors and PA's. The past 3 times that I have been there with my very sick child, they haven't done anything. The first time was when she had a sinus infection. The second was the flu. This last time was this week. We went in for a very high fever and her throwing up. She left with nothing. The PA, Joy said it was a cold. She hasn't eaten in 5 days and they still refuse to to anything. They won't even give her anything for nausea. This has made me never want to see another doctor or PA in this office. They have not given her any meds for ANY of the conditions listed above. I feel like they only want more office visits to make more money. I would NEVER recommend this facility to any parent. They are not caring. They want to run all kinds of tests and not prescribe any medications to help. Let me make this clear.......I am not a parent who believes in many medications, but there are certain times that children need them. I've been better off going there and then a few days later having to go on the Doctor on Demand app to get real help. read more

We love this place! They always try to get you booked as soon as possible. All of the staff is trustworthy, fantastic with kids, and really knowledgeable. I wish I could have them as my own PCP practice! They have their own lab on-site so you don't have to go to another location for blood tests. They subscribe to the CHOA nurse line for after hours questions, which is very helpful. You can also get a call-back in a reasonable timeframe as well. During office hours you can also call to ask the nurses questions. If they don't know they ask the doctors and/or PAs and reply back with the answer. You can see any doctor with available appointments or you can try to stick with your "favorites" or whoever you see most often. There is a well-child side and a sick child waiting side. There is also a special room for your newborn until he or she is 2 months old. The newborn waiting room has a space to change diapers and nurse away from everyone looking at you. They have Saturday morning office hours if you have a sick kid. We have never been rushed out of the exam room at the end of an appointment. They have let is take our time when I've had to nurse the little one or chase down shoes and socks and cram them on. read more

Positives: 1. Easy to get same day appointments 2. Many providers to choose from 3. free parking 4. easy access from the highway Negatives: 1. not so helpful nurses--I asked a nurse about turning my 14 month old's car seat around so that his legs wouldn't be scrunched up. Her response was, "It's easier to fix a broken leg than a broken head." Another time I asked if there was a way to encourage walking and the nurse replied in a uncaring manner, "It'll happen." 2. We have seen five physicians and two NP's in the practice and only liked one. The first physician kept the bell of his stethoscope in his pants. The second physician did not look in the chart before coming into the room and asked us the same questions in the 3 separate visits we saw her. The third physician was condescending and kept saying, "I give you permission to..." The fourth physician was a bit condescending as well. The only physician we liked was Dr. King who was nice and very informative. 3. They don't give you a record of your child's immunization records. 4. They charged me to have my son's medical records faxed to my new pediatricians office even though it was the office that requested the records and not me. Since we are moving to a different area, we are changes practices. So long Children's Medical Group! read more

I recently relocated from VA to GA about 9 months ago. I really liked this office. Very nice decor, clean facility and the front desk are friendly for the most part. Things I don't like (now you can chuck this up that in my last state, I had been there nearly 19 years and my son who will be 5 was with his old peds office since he was 1). 1- The PA saw my son who was there for a possible URI. I asked if she checked for strep and she said yes (normally, a swab test is done...but maybe her magical eyes were able to see if he had strep). 2- I called the doctor and there is no transfer to the nurse...the front desk has to take a message and have the nurse call back. I SPECIFICALLY gave my work and cell in case they couldn't reach me at work. This was important. They just called my work phone (NEVER CALLED MY CELL). I called back again and they said the nurse will call me back...however, its 12:45 and they don't get back in until 2pm...WTH? 3- Its very rare you can see the same doctor. 4. - They insisted my son get a spacer...I didn't want one...but they insisted...so she came in and gave it to me...$25!!! IF YOU WANT TO INSIST ON ME HAVING SOMETHING...at least tell me that there is a charge instead of handing it to me like a "here you go" and I get to the desk and have to spend $25 for it. I am ultimately disgusted and currenlty found another ped near my area. Pick somewhere else if you want to feel like your child matters. read more

We have been coming to this office for 18 years. Today my son and I came in to get some immunizations and paper work filled out for college. Everyone was so helpful. We did not have all the forms from the school's website and they helped us print and fill them all out! Thank you so much! read more

My kids are 12 and 9. They have been seeing Dr. Calk since birth. They have seen other physicians too for sick visits when he has been unavailable. We have loved all the pediatricians here, especially Dr. Calk and Dr. Meeks. They take their time to answer every single question and concern. read more

I have recently moved out of state and am so sad to have to leave CMG. Dr. Bell is warm, attentive, and non-alarmist yet careful and thorough. I felt so comfortable with her as our pediatrician (we've been with the practice for about 6 years, since my younger daughter's birth). And her nurses, wow! I love love love Tamara and Valencia. Tamara has kept me from rushing in unnecessarily many times when I call first and is very knowledgeable and reassuring. Valencia has an amazing bedside manner and is so quick and competent with the shots. On a side note, we also had Sean a couple of times (Dr. McConnell's nurse) and she was incredibly compassionate and gentle, too. read more

I had been going to this practice for many years. As time has gone on, this practice cares only about money and liability. They are NOT interested in you or your child/children. Avoid this practice. They are more concerned with charging you for appointments and records and giving you the run around than service. The office staff is rude and incompetent. Please take my advice and take your child/children elsewhere. If this practice was not located in the area it is, it would probably cease to exist. read more

I have 3 kids oldest being 9 & have been going here since he was born. We see Marietta who is so awesome!!! My kids love her!! She's so nice, has very great bedside manner, & takes her time even when she has all 3 of my kids at once. We also see Dr.Rudnicki when Marietta isn't avaliable no issues with her at all. The front office staff is very nice. I love the office decor and the cleanliness of the office. I would recommend this practice to anyone looking for a pediatrician. They also offer Saturday hours which is awesome!!! read more

I was disappointed that they charged us about $60 to send my children's medical records to their new doctor. The hospital and 4 other physicians did not charge to send their records directly to the new doctor. And they did not send what was requested! read more