Long time standing staple in waikele! It looks very up kept , and renovated. Chilis is a classic and of course with their triple dipper being very hyped, I had to take the family there. Got the tenders, sliders, and egg rolls. Very delicious and big portions! The kids love it as well. If I'm craving an American fix, this'll never miss. read more

Chili's - Triple Dipper® - Tex-Mex Near Me - Waipahu, Hawaii

Everything. From the food, the drinks, the service. Everything's sucks So came here since we were so craving for a happy hour, you know a little drink. Ordered a mango margarita that didn't taste like mango. I don't know what happened to this place. But from the last time I was here, I would always hype about their mango margarita. Now it's syrup, that doesn't even taste like mango. We ordered quesadilla and triple dipper. The slider meat was burnt and hard as a rock. Now you know, whoever was making them in the back, knows that it's burnt, why serve it???! The quesadilla, was more like microwaved, the tortilla was white as a printer paper. We end up eating it because we were so hungry and it took an hour for it to be on our table . We did brought it up to our server's attention Lisa, and because we ate some of it, she said she can't do nothing about it. Now I don't know if Lisa is a manager, but she's terrible with customer service. Now if she is not a manager, she could've gotten the manager to speak to us. But lisa did not even try .. I paid $90 worth of food and drinks to get this service. I don't know why people still come here, but I tell you this I am never coming back to this place . read more

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We had a large party of 10 and our waitress was very nice and patient. Especially when they were multiple separate checks. I personally do not like separate checks but I couldn't afford to pay for it all. Menu was ok and the seems to enjoy their food which were mostly salads. I ordered a burger with fries that were awful. Cold and just dry. The worst part is the restaurants restroom. It definitely and really needs some touch up painting and updating. Looks like the original restroom?! Gross actually. Don't think I'll be back only if I'm invited for an occasion ...maybe read more

Nothing beats some good American food once in a while! I was craving for the fried mozzarella since I see it on my tiktok every so often. I went with a party of 5 around 1PM on a weekday and it wasn't busy. We were able to be seated right away. I also really enjoy the booth seating here. I ordered my triple dipper with the big mouth bites, honey chipotle fried mozzarella, and plain chicken crispers. It was all so good and so hot. Plus it came with three things of ranch which is perfect since the ranch they serve is really good! My group and I were also talking about how we saw this trend online where you order the cookie skillet and get the molten chocolate cake as well on top. Wow it was so good... The food and service in my experience has always been really good at this location! read more

Chili's - Triple Dipper®, Buffalo Bone In Wings, Quesadilla Explosion Crispers® Salad - Tex-Mex Near Me - Waipahu, Hawaii

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First of all, the price we paid for the triple dipper was not cheap but I dont mind if the food was good Big mouth bites were overcooked and tasted like charcoal dried old charcoal. Eggrolls were okay, chicken crispers were the only reason I gave 2 stars read more

Chili's - Charcoal big mouth bites - Tex-Mex Near Me - Waipahu, Hawaii

You know what, I'm going to give this place a 4 because it has improved a lot. I'll get straight to it though, parking is trash. At least parking that is close is trash. The set up of Waikele is absolutely horrible. The food was surprisingly good and is a huge improvement over the other locations that used to exist. I wanted to try more than just one thing so I got the Triple Dipper, Pasta, Burger and had some alcohol. The spring roll was different, it almost reminded me of a croissant. The staff is great. The waitress was very attentive and always checked on us. Couldn't have asked for better service. Thank you Kimi! The area where we sat was SUPER cold. Some people like that, but even a jacket wasn't doing it for me. Better cold than hot though. The place is clean, but you can tell that they may have been overstaffed. There was a wait even though a part of the restaurant had empty seats. The check it was quick though. They put you in with your phone number and you can see where you are in the queue. Overall, if you hated the Pearlridge Chilis and wanted to give them another try, you might be surprised. read more

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Giving this review 5 stars because CeCe had the best customer service on island !!! Thank you for being so kind, patient, service oriented, etc read more

I'm all about customer service. I truly believe that if you cannot provide a decent one, you should not be in service business at all.. let alone food service...otherwise learn it I would rate my experience 0 out of 5 stars.. ‍it's that bad!!!! read more

Stopped into Chili's Waikele today with my Favorite Son and we're happy to find this location is still as good as we remembered! Thanks to recent Yelp reviews, we came prepared with winter wear - and wow, it was still freezing. Seriously, if you don't tolerate cold well, you may want to request a warmer table (if one exists). I felt like I was sitting in the grocery store freezer/cooler aisle, bomber jacket and all. On to the food! We both ordered the Triple Dipper and shared the ribs. The Triple Dippers were great - hot, fresh, and exactly what we hoped for. The mozzarella sticks delivered an impressive, extra-long cheese pull (the whole reason my son came haha!). He got the honey-chipotle and loved it. The ribs, unfortunately, were the letdown. Flavor was good, but they were very thin and tough like jerky - more bones with sauce than actual meat. Fries and broccoli were solid tho. If the ribs were like they used to be, this would've been a 5-star review. Service was fantastic. We interacted with several staff members during our visit, and every single one was friendly and attentive. Our server Lisa was amazing - efficient, warm, and clearly experienced. Big kudos to the whole team! Great service, solid flavors, but the ribs missed the mark. Four stars for now - hoping for meatier ribs next time! :) read more

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We chose dine in for lunch. Table and cushioned seats were clean. Restrooms are located inside at far right of restaurant. Customer service exceeded our expectations. Our Server checked in on us a few times, asked how our food is tasting, brought extra napkins, if there's anything we need, ensured our beverages were refilled in a timely manner. Chicken Bacon Ranch Nachos: I wasn't fond of queso mixed with three types of shredded cheese. Tortilla chips with toppings and shredded cheese tasted fresh in comparison to queso. read more

Chili's - Chicken Bacon Ranch Nachos - Tex-Mex Near Me - Waipahu, Hawaii

Our server Shyann was FANTASTIC, very attentive always checking on us. Service was quick read more

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Overall, I've been here over a dozen times for different occasions, but what bummed me out the last few times was my fries were so stale. Recently went there this past Thursday and it was the worst. Talking a picture would do no justice so I didn't even try and I thought I would let it go. This time it was weird because 3 days later I'm thinking about how stale it was. Other than that my burger was as expected. I keep forgetting that they charge for honey mustard on the side but I enjoy having it. Overall, it neutral. Sometimes it good, sometimes it's okay. read more

Since when did Chili's decline to sit you if you have an outside drink? I came here for dinner and the hostess told me "I'm sorry but we don't allow outside drinks". There's no signs posted outside or on the doors. I just bought my drink and was not about to throw it away.. Especially since I've never had this issue before. We ended up leaving and eating at another nearby restaurant that allowed me to have my drink. Management, if you don't allow outside drinks, maybe it would be beneficial to post something on the doors or outside the establishment so customers are aware before walking into the restaurant and being denied seating until the beverage is gone. If you go to this Chili's location, make sure you don't have an outside beverage or you'll be refused service unless you throw it away or leave it in your car. read more

Chili's - Only sign posted - Tex-Mex Near Me - Waipahu, Hawaii

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We use to go there all the time, but it's pretty overpriced which is tolerable if the food and the service is really good. The service isn't what it used to be. The staff don't even try to check and if you need your water refilled much less ask if the is ok or not. I would suggest tipping at 10% if you're going to tip at all. And they really need to go back to the old menu as it was way better than the one they use now. One last thing, the first thing I ask about was for the "3 for Me Deal" that I've been seeing on the TV here in Hawaii, I was told they didn't do it, but later I looked it up and found out that they should be offered there. I find this very misleading and unprofessional on Chilies part and this is the second bad experience I've had in this same restaurant in just a few weeks. read more

Came for lunch on a weekday with 3 coworkers. I was a little disappointed that they didn't have a lunch time special menu. But that's okay because I always enjoy their chicken crispers meal. It is consistently tasty! We also got chips & salsa + white skillet queso for an appetizer. The service was ok. I think it could have been a little better, being that it wasn't very crowded. It seemed like we waited a long time for the checks to come out as well as drink refills not being tended to. I could've understood the slow service if it was a busy time. But this is my reasoning for a 4 star rating. We were seated in the bar area so it was a little loud so we found ourselves kind of speaking loudly to each other so we could hear the conversations. If you'd like a more peaceful dinner time conversation, request to not be seated in the bar area. Parking for this restaurant is available but the shopping center does get very busy at peak times. read more

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Chili's is one of our favorite places to eat out! However, tonight our server did not communicate on why our food was taking so long (45 + minutes) and our food was lukewarm. She also didn't check on us until after we asked to speak to a manager! Another server offered to refill our chips and never brought another one back!The worker who was in training was more attentive and helpful as well! It wasn't even a busy night! The manager was also no help at all! Customer service is not what it used it be! read more

We went to Chili's tonight since we were in the area. The wait wasn't long at all; it could be that there wasn't a lot of people eating out due to the rain, but we were seated quickly. My husband ordered the 4 piece chicken crispers. It came with Mac and cheese and fries. He really enjoyed the chicken and said that whatever batter the chicken was fried with tasted really good. He said it was crispy like the name and moist and juicy inside. My daughter enjoyed the Mac and cheese. I ordered the 3 for me - shrimp Cajun pasta with garlic bread, loaded bake potato soup, and lemonade drink. It was an enjoyable meal and a great deal. My daughter also liked the soup as well. Tracy was our server. She was super nice and always checked on us. We had a great dinner! read more

A shout out to this location I haven't had good ribs since Tony Romas. I've been to orher locations, and came here for a birthday party Ribs was the only thing that interests me on the menu wasn't expecting much from a chain restaurant as even the other locations didn't impress me. But tonight's rib was excellent Still didn't beat Tony Romas, but it sure came close. read more

Usually ...the food is good... not all but most. I had the 2 choice combo ribs and chicken...seriously....the ribs had like 1/4" meat on one side and rest was bones. My dog would've loved it. Pathetic. read more

I'm full. Our server was perfect. Nothing bad to say. Always awesome. Also we parked behind the restaurant. We usually park across the parking lot next to Lowe's. Mahalo.. read more

Chili's - No line for dinner at 4:45. Mahalo. - Tex-Mex Near Me - Waipahu, Hawaii

A big shout out to Jason and the crew who prepared my LARGE to-go order on 2/24/26. I tried to order our office birthday meals both online and on my app, with no success. I was getting very frustrated and stressed because the app wouldn't take payment and there would be 14 hangry people staring me down if they didn't get their lunch! LOL! I walked into the Waikele Chili's after work to place my order in person for the next day's lunch. Jason helped me order all our meals and he couldn't charge my card either. BUT, he got my order in successfully! My husband picked up our food the next day, paid with my credit card and brought our lunches for us to enjoy. I was very impressed with the care that was taken in making and packaging all those meals! Each box was marked with its contents and each bag was labeled according to what was in there... salads, burgers, etc. It made it so easy to figure out what was what and who it was for. A HUGE MAHALO to everyone who helped make this all possible! The cherry on top would have been to have some chips and salsa magically show up in one of those bags, darn! :) Thanks again Jason & crew for taking the time to make me feel like a valued customer! read more

Went on a Tuesday in the evening. Wasn't super busy at all! Our waitress was great and super attentive. We both got the triple dipper. I got the egg rolls, Nashville hot mozzarella sticks, and honey chipotle chicken tenders. They were great! Loved the ranch and the sauce that comes with the egg rolls. Overall I would return again when visiting the area and craving my favorite menu item, the triple dipper. read more

Chili's - Triple Dipper® - Tex-Mex Near Me - Waipahu, Hawaii

Always great service at Chili's in Waikele. Our waitress was quick and attentive. Chips and salsa is always a must! I got the 6oz sirloin, it came with mash potatoes and broccoli. The dish was good but my only complaint is that the sirloin was overcooked- I asked for medium rare and got medium-well. Lots of parking. Open late. read more

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Johnna is hands down the best server I've ever had! She was so fun and sweet to us. Happy, friendly and checked in on us very frequently. The whole staff was checking in and fun to be around! I'm on vacation otherwise would be back again soon. The restaurant was clean and had plenty of seating for a Tuesday evening. Food was fresh and hot! Thanks Johnna, you were the best! read more

I appreciate that this Chili's has ample parking, and have improved their customer service with solidly happy greeters/hosts at the door. They are wildly popular with folks who find a sense of familiarity with a corporate restaurant like Chili's which feels the same from venue to venue. My child will pick this place as an eat out option because of the salsa and chips. And their chicken tenders that come with sauce he likes. The other kid will happily consume fancy lemonade. Their mom and dad like the interesting drink offerings. And they give so much food, we bring home leftovers. It's where people come. It can get loud but I think that's how it's meant to be. read more

Chili's - My 90s inspired $10 margarita. Pretty and sweet. - Tex-Mex Near Me - Waipahu, Hawaii

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Had to write this review to express how awesome our server, Johnna was! :) It was a Wednesday night when we came in with our church group, so you wouldn't think it would be busy but I was wrong. I've worked in the food industry before, so random weeknights that are busy can really put a damper on your plan for a chill night and can even affect your attitude, but not Johnna. We were only a group of six, but even that can be a hassle depending on the server you get. I love when a server knows how to handle a group. She lead us well in splitting the checks, ordering, and serving. And when the kitchen got my husband's order wrong, Johnna worked to get his order corrected and on our table asap. Food was great - love white Mac and cheese - and everyone on the table mopped their plates! I don't know how to describe chili's, it's not the first place I would go to for a date but definitely a casual family dinner and as someplace to get a great meal with great people; even better where you're served by great employees. read more

Let me start off by saying that the staff was very friendly. My waitress was Keisha and she was everything you would want of a waitress. She was very friendly and attentive. Drinks were refreshed quickly. The food was made well and seasoned perfectly. The burgers here never miss. I think the management or owner of this establishment must not be the best. The specials offered by the mainland chains are not offered here at all. 3 for me doesn't exist here, not even at a higher price. No discounts at all. No military or senior discount. The bathroom was filthy and no toilet paper at all in the middle of the afternoon. It's as if they didn't check it periodically or since yesterday. read more

Off the bat, Id like to say that three hostess' in the front were not able to manage the influx of dinner customers on a Sunday evening. Forgetting faces, parties, and wait times. From here it went to being seated at a table that was wet. Both the table top and booth chairs. We were then told to wipe the table top with provided napkins by ourselves. Food took a while. Waiter Kaleo was phenomenal, the only good thing going for the night. He was quick, attentive, and sweet. Had a few hiccups on the food orders but the drinks remained filled. Free chips for the 35 minute wait for food. Still have a preference for the other Chili's locations on-island. read more

The service was great at this Chili's! Crystal was a very tentative server and she was great helping us select the drink of our preference! Would definitely return to this restaurant! The service was great at this Chili's! Crystal was a very tentative server and she was great helping us select the drink of our preference! Would definitely return to this restaurant! read more

Chili's - Blue Shark Attack Margarita - Tex-Mex Near Me - Waipahu, Hawaii

If you like the vibes of the chain restaurant and loud local music playing over the conversations of a crowded family restaurant, then Chili's is for you. The color palette of the restaurant's food is brown because their food is basically bar food (fried). They do have some healthy offerings, but people don't come to Chili's for salad. We come for drinks. Their drinks are gigantic. Had their Resolution Breaker for $10. I had their Alex Santa Fe burger to round out my "Friday night I deserve this meal" which was layered with avocado and jalapeño. Decent burger. I like the heat. The other folks in my party were disappointed that they no longer carry the elote corn. And commented that their loaded mashed potato tasted funny. Service was good even though you could tell that the server was tired. Food was a tad slow. They were busy. I mean, it's Chili's. Not my personal favorite, but it's not a bad option. read more

Chili's - Alex's Santa Fe Burger - Tex-Mex Near Me - Waipahu, Hawaii

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Good food although a bit pricey for the drinks. Wings are good. Nachos are excellent as well the guacamole. A little loud, but great servers. Hostess seems a little lost. Good experience and glad that they are still around. read more

Chili's - Menu - Tex-Mex Near Me - Waipahu, Hawaii

So the restaurant was clean. The servers were nice. They got all of the orders correct. The food was hot and fresh, and the drinks were on point especially the margaritas! If you are coming from the mainland just know that the offerings are way less than let's say in New Mexico or Texas. It's a three page menu and there are no 3 for 10's or other lunch deals. Of course it's Hawaii priced but there is the familiarity and comfort across brand and consistency so there is that. I was sad because I couldn't have my chicken sandwich combo, but the food I got didn't disappoint. read more

I had terrible experience here at this chilis. I don't mind the wait, the wait is something I can handle . The main problem is the service that is the problem. My server, idk her name but she was white, short, big, and blond hair. My sister got a 3 for you combo which is the drink, appetizer, and main course. My sister wanted the chips and salsa but they were out so she got the cup of soup. Later on, the table next to us got chips and salsa. Like why would she lie about that? Then we got our food 25 mins after we ordered but the table behind us (mind you, they arrived 10 mins after us) got their food AND drinks before us. We didn't even order a lot. 3 waters (that came maybe like 10-15 mins after and the table still got before us). The server didn't check up on us barely. No "How we doing", "Are we okay", "Food is coming out soon." I don't mind if other people got their food before us since maybe it's a big order or maybe it's something fast to whip up. It's the fact that she lied about the chips and salsa, didn't check up on us, and the drinks didn't come earlier. It was not even busy, there was barely anyone sitting. It was just my table, and maybe 2-3 more tables. read more

I liked my time here with my friends. The food was very pleasant and our waitress was cool. I loved the service and the tables were clean. read more

Chili's - Crispy Crispers® - Tex-Mex Near Me - Waipahu, Hawaii

Went to Chili's for the College Football Championship game... and it was Monday during Happy Hour. Perfect! Bar area filled up quickly... so our party of 6 split up & ended up waiting for the host to prepare a high-top table for 4, and 2 ended up on the barstools. Decent Happy Hour menu... $8.08 handful of apps & couple margaritas. Beer buckets on special too. Bottomless chips/salsa & queso was especially awesome. Chili's was a nice option for weekday Happy Hour. read more

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Popped in to utilize my free appetizer. Immediately saw signs that this location as well as all Hawaii locations are unable to utilize any app discounts. Service was great, was seated in the bar area. Disappointed and emailed corporate to no avail. read more

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Service was amazing! From the moment we walked in to the moment we left, Staff was super friendly & welcoming. They even opened the door for us & customers coming in! Food was great! Quick & efficient even when they are busy during dinner. The downfall would be the parking but it's beyond their control so definitely plan to park across the street in the bigger lot during busy hours. read more

Chili's - Chicken Bacon Ranch Quesadillas - Tex-Mex Near Me - Waipahu, Hawaii

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according to the servers, the owners made this decision. To the owners. we have been coming here for decades and you still don't honor the rewards program. pls advise. we also continue to get emails from corporate which hawaii locations don't participate in. read more

If I could rate this experience any lower, I would. I called Chili's to place a to-go order and spent 20 minutes listening to chaos. Every time I tried to speak, I got "hold on," while hearing the employee chatting with others in the background. I get that restaurants get busy, but if you're going to ask for my order, at least finish taking it before tossing me back on hold like I don't matter. After the third round of being ignored, I hung up and drove there myself. When I got there, I told the young lady at the front I wanted to place a to-go order. She said I needed to go to the bar. I said, "I'm not ordering a drink," and she said that's still where I had to go. Fine. She walked me to the bar, told me to stand at the end, and said someone would assist me. I waited 15 minutes. Nothing. I went back to her and asked again. She went to the back, came out, and said someone would be right out. Ten minutes later, the bartender finally appeared. At first, the bartender was the only bright spot in this whole mess. She was polite, patient, and clearly overworked. I sat there for over 25 minutes waiting for my food and watched her juggle everything, running the bar, serving the outdoor tables, cleaning up, handling checks, all by herself. Meanwhile, two people in the back were standing around by the chip machine talking story, and the hostess up front was busy drawing chili peppers on a board like it was art class. But then came the final straw. When I got my receipt to pay, I noticed one of the items I had ordered wasn't even on it. I'm guessing it was a mistake from being completely overwhelmed, but at that point, I was done. I didn't even bother saying anything. I just smiled, paid my bill, left a 25 dollar tip because I could see how hard she was working, and walked out. That's how much this restaurant drained my patience. And honestly, that tip wasn't for Chili's, it was for her, because she was doing three jobs while everyone else coasted. Chili's in Hawaii, this is embarrassing. The food is fine, but your service is falling apart. You've already lost several locations across the islands, and I can see why. It's not the food that's killing your business, it's the management. If this is the standard, you're on borrowed time. Step up or close the doors for good. read more

Food was okay. We haven't been back in a while and I can see why. Before I use to get their MEX BOWL and not they don't have that. A lot of fried options and add ons when getting a plate or ribs. Service was a little slow and hard to find our server. Hope they come up with new things on the menu, we'll definitely try again next time. read more