My experience with this estate agency was extremely disappointing. After residing in the same property for four years, I faced numerous issues, including poor maintenance of the building's facilities, persistent rubbish left by other tenants, a broken lift that was never repaired despite assurances, and mold-infested stairways and walls. Throughout my tenancy, the agency provided no support or assistance. When I decided to move out, the entire process was fraught with difficulties due to the agency's lack of professionalism and communication. They were initially unwilling to return my tenancy deposit, and I had to make several visits to their office to request the deposit account details, which they were reluctant to provide. Only when I prepared to take legal action did they finally comply. To my surprise, I discovered that my deposit was placed in a different protection scheme than the one specified in my contract. The agency failed to respond to my emails and provided only generic answers when contacted by phone, stating that the issue would be resolved soon. It took them three weeks to send the inventory checkout report, far exceeding the required 10-day period. Subsequently, they proposed a partial return of my deposit with deductions for alleged work that needed to be carried out on the property, yet they failed to provide any supporting evidence, invoices, or receipts for these charges. I escalated the issue to 'My Deposits,' but found their support lacking, as they seemed to heavily rely on the landlord's statements rather than examining the evidence provided. I strongly caution anyone considering this agency. They are unprofessional, lack transparency, and demonstrate poor communication. The predominantly male team displayed a dismissive attitude, showing little respect towards tenants, particularly women. I would advise seeking a more reliable and respectful agency for your property needs. read more

Very satisfied customer! I was made to feel welcome as soon as I entered the office and was given all the help and info I needed as I am a 1st time buyer. I had a lot of questions and ali was happy to answer all of them and in such a way as I was left with a very clear picture of what was going on and how it all works. He is a pleasure to work with and can have a laugh at the same time. Really goes out of his way to be contactable and to contact me to keep me updated with the answers to all my questions. Works hard and doesn't slack when it comes to needing help and answers. Very impressed with the whole process and how it was handled. Not rude or condescending once, and I had the feeling I am in safe honest hands, not deceptive (like SOME bread of estate agents You know the feeling In your gut when you know when your being had) all estate agents should be this way Chiltern Hills Estate Agents are a credit to the industry !!! read more

If I could give zero stars I would. They are the worst agency I have ever encountered. They are rude, arrogant (for what reason, I don't know because looking at their financial records they have nothing to be arrogant about) and condescending. I don't know of anyone that has ever had a positive experience with these children people. They tried to wrongfully charge me for cleaning despite the fact that when we moved in the property was DISGUSTING. There was foliage and slugs covering the kitchen floor, the toilet was brown and murky and the fridge had rotten contents. They didn't take an inventory and still expect us to pay the charges for this. They operate outside of the law and have been holding my deposit wrongfully and ILLEGALLY for over a month now. DO NOT USE. read more

Hi. We are students and we are renting a 4 bedroom house on Suffield Road. The first impression of the house let by this estate agent? Well the house wasn't fully tidy and ready but we got told this was down to the previous tenants, also students to do the professional cleaning and there were some rubbish left in the garden that the inventory clerk has missed out on. As you can imagine we were not impressed but after a first phone call to the office and speaking to Ben all the issues have been resolved within a few hours! This is our fifth month of living in the property and despite some minor issues we are really satisfied with the service. Ben is really useful. read more

I have been renting through Chiltern Hills for 2 years now and in that time I have never experienced a problem with them. They provide a good, friendly service and are always helpful. Last year when my boiler broke down I called them up to get someone to fix it, they told me it would be fixed in the next few days. The next day I received a call from them saying they would be sending someone round that same day and my boiler got fixed. I was very pleased with this quick service. I would definitely recommend Chiltern Hills to everyone that is looking to rent. Their fees are cheap and they are very genuine. read more

The house's state was terrible when we moved in, even though the estate agents promised that it would be decorated before we moved in (peeling wallpaper, damp, mould). There are even several things they have failed to provide, fire doors, KEYS (they gave us one key and said they couldn't find the others), there was also a £30 debt on the gas when we arrived which they still haven't repaid. Their attitude is horrendous and constantly use the it's a student house excuse. They are complete scum and need to be exposed. read more

Looking for a one bedroom flat under time pressure of a fortnight was not an easy task. Chiltern Hills staff were polite, understood our predicament and took time to listen. They were very supportive in their approach and quick at finding places that met our criteria. Great service so far . read more