Looking for lousy service, terrible communication and a rotten attitude? You've come to the right place! I ordered a propane fireplace insert four months ago, and it was finally installed last week. it wasn't due to Covid or supply chain issues, it was their lack of organization. Steve and Peter, the owners, do not communicate with each other, and everything is always someone else's fault. I wrote to them a total of 9 times to coordinate hookup. They told me I was lucky they didn't cancel the order. What business penalizes and threatens their customers when they attempt to pick up goods they have ordered and paid for? take your business to Blazing Design. Any money you save here will simply result in an unprofessional manner and cost you time and aggravation. read more