Terrible service. Absolutely appalling. Do NOT visit this place, it is not worth it.
Arrived to be told a fifteen minute wait. They expected us to wait outside, but as another group were already using the seating area we didn't think much of it. Eventually got inside, waited a while and then were asked - did we mind our group (six people) being seated over two tables next to each other? We were puzzled at this, as there were several obviously free tables big enough - but thought maybe these were reserved. We asked if the tables could be pushed together, and after puzzled looks, miraculously there was a table large enough for us. Result? Not really, we should have paid attention to the warning signs.
We placed our orders and waited, thinking at least drinks and crackers would arrive first. Nothing. 45 minutes later, we can finally see our drinks on the bar - where they then sit ignored by staff. Eventually one of our party went and picked up the tray - no member of staff ever noticed this. Another 30 minutes, and still no food, no visit from any staff to say why. -
and our table was in a prominent area so it's not as though they couldn't see we had nothing. We'd have left, if it wasn't for the fact that other restaurants in the area had private bookings that night. Someone eventually went in search of answers, at which point it became apparent that they'd 'lost' our order. As an apology, a couple of baskets of the most stale, tasteless prawn crackers I've ever encountered arrived at the table. When the starter arrived (1 1/2 hours after we placed our order), most were disgusting - stone cold, overcooked or just plain awful.
The main course was decent, but by this point it was already a horrible experience. They did offer a round of drinks as an apology, but frankly that didn't go nearly far enough for the horrendous service. Avoid, avoid, avoid. read more