I understand all the one-star reviews. Don't use the Chipotlane after 12p, for sure. Especially if you get behind someone whose order wasn't ready. In previous visits, I was told to go back around or wait to get back in line when my food is ready. Today, I was behind five or six cars with the first four getting their orders fairly quickly. Of course, the car directly in front of me took about 10-15 minutes to receive their order, meaning it wasn't ready, which made my order, already on the shelf when I got to the front, and others on the shelf cold. I get it's the lunch rush, but there has to be a better and efficient way to receive your order at its freshest. Would have loved them to tell the car in front of me to go back around or move up to receive their order. If I wasn't in a rush, I would have gone in and talked to the manager about the situation since the phone number is automated and won't send you to a human representative. If it wasn't for everyone in my party being satisfied with their order, I would have given this a one-star rating. Please do better, Aurora Chipotle, since the Solon one skimps on their food, or Twinsburg will be the only one left in the area. read more

I feel like I'm piling on, but this location needs a complete overhaul of the entire staff. As Aurora residents, we were excited that there was going to be a location close to us. It opened to endless problems with staff, portions, products and more...So, we thought we'd give it some time to get better. Honestly, I think it has gotten worse. Visited with my son last week around7:00 and there were a few people in line, but they weren't busy at all (mostly because locals have more or less given up on the place). We both order white rice with no cilantro and the guy waiting on me goes and gets some white rice with no cilantro and puts it in a bowl...no big deal. I move down the line a little and my son again orders white rice with no cilantro and a different employee snaps at him that they don't have it. I'm in the middle of asking for my cheese and sour cream so I miss the exchange. My son moves down the line and tells me what happened. I respectfully said that I got mine without cilantro and the employee turns to the rest of the crew working and yells, "We don't have white rice with no cilantro...stop f@cking giving it to people". No idea what type of day that guy was having, but yelling and swearing at co-workers wasn't going to make it any better. (I'll skip the part about my bowl having plenty of rice, beans, chicken, corn salsa, cheese and sour cream....while my sons portions were lees than half of mine!) I think from now on we will drive the extra 15 minutes to Streetsboro or Twinsburg. read more

Got my order completely wrong online, didn't offer a refund, had to drive back to store. Food quality is really poor, nothing seems fresh, and lacks lots of flavor compared to other chipotles. Employees are lifeless and bring down the places vibe. read more

Among the worst Chipotles in a 20-mile radius. Frequently have to make multiple trips to get all of the ordered items. read more

Chipotle Mexican Grill - A piece of metal was found in the Carnitas bowl. This is in addition to multiple incorrect order items. - Fast Food Near Me - Aurora, Ohio

My kids ordered chicken for dinner through uber eats and this is what showed up, half of a bowl of food. This chipotle is the worst place when it comes to portions. I am not expecting a mounting plate, I just would like to be treated fairly and get what I paid for. read more

Chipotle Mexican Grill - My kids ordered chicken and rice - Fast Food Near Me - Aurora, Ohio

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Waited drive through line for 30 min after my order was supposed to be done. Bad customer service

Waited 10 mins for steak - 15 mins goes by and the steak wasn't even put on the grill. Was told it wouldn't be ready for 30 more mins.

I walked in right when they opened at 10:45. One of the employees said "should I serve them". The manager then said "they can fucking wait". I'm assuming he's the manager. He was walking around with an iPad not doing anything. Me and the other people in line waited 10 minutes to be served read more

This is the Chipotle in Reminderville/Bainbridge, but Yelp is saying it's Macedonia. No. Anyhow, I ordered Extra Meat. Got 3 Tablespoons of meat. Think they thought I wanted to pay double for 1/2 of what is normal. Nice. My coworkers bowl was the same. So light, I thought it was the wrong order! Sad. Looks like Chipotle is going down hill very fast. Enjoy it now before they start closing down, because I'm sure the customers won't put up with this kind of "care" for long. I bet the kid that fixed my bowl ate 1/2 my lunch, free to him, of course! read more

Chipotle Mexican Grill - NOTHING MUCH - Fast Food Near Me - Aurora, Ohio

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Come here all the time dispite how bad it is, just convenient. Today I had an employee who must be new a young light skinned lady, who was EXTREMELY, rude for no reason. Since the moment she served me instant attitude to the point where she's asking for my sides and I tell her some waiting for her to get done adding it, so I hop on my phone for a sec and look up and she wrapped my burrito, so I kindly say"I wanted lettuce in my burrito as well" in which she refuse to put the lettuce in my burrito(I was on a 15 min break from work next door to where I didn't want to rewrap my burrito and I also don't know how!) so when I express that she stares me down ! For 30 secs to the point where now this which is ridiculous. Moral of the story horrible service there the food honestly sucks maybe 1/10 times I've gon the food is actually food and they always have stuff missing, just go to Solon or make it urself they need to redo their manager and employees! read more

As if the skimpy portions and 30 minute drive through line for preordered food wasn't bad enough but then we drive 15 minutes back home only to find out not only were we missing a drink, silverware, napkins, and BOTH of our orders were wrong. Contacted them and was offered a free drink. Great that really helps the $25 in inedible food. Will not be going back read more

Don't waste your time coming to this Chipotle. Most of the time the store isn't even open - just the drive through is. Picked up a drive through order - the exact request is printed on the order. Everything was wrong with it. And no Chipotle - stop commenting on these reviews asking us to report it elsewhere. You see all the bad reviews about this place so DO SOMETHING ABOUT IT!!!!!! read more

Got Chipotle today and the portions were super light, barely any rice or black beans put into my cups- that they don't have trays for? My quesadilla cheese wasn't even melted either. Really disappointed this time. read more

Chipotle Mexican Grill - Fast Food Near Me - Aurora, Ohio

I went through the drive-thru and was really disappointed with the portion sizes. I paid full price but barely received any food compared to what Chipotle usually gives. If I'm ordering through the drive-thru, I still expect the same portions as inside. Disappointed read more

I would give this a less than one star review. Once again we tried to order for this chipotle and again we were let down. Never order from this chipotle you will be unsatisfied every time. They do not care at all about the consumer. Spent over $75 for the family meal that's supposed to feed 4-6 people. Not even close!!!!! The rice was enough for one regular bowl. Unreal! This is my second review for this specific store and I want them to be successful as they are close but I would not waste my time anymore on this chipotle. Probably just start eating at Qdoba. That place knows how to make a bowl and provide great customer service. Step it up chipotle. read more

Terrible customer service. I walked in about 11:05 all workers standing there talking no problem it's on me and another guy is sitting eating. No one says a word I'm standing there waiting still no problem... it starts getting kinda awkward as the time passes and a female preparing meat tells a coworker to assist me he looks at me and looks at her shrugs his shoulders and says NO. The 2 men at the reg finish there conversation and one goes "I'll be with u and walks to the back of the kitchen" very odd just leaving me standing there. I just walked out. Customer service there is always terrible what was I thinking. read more

They barley gave me any rice. The proportions were served to me very little like a I was a child. When I asked for a burrito in a bowl they gave me the dirtiest look and made me feel like I could not order something like that. I felt very self conscious afterwards. I am never returning here it was horrible please do not come here. read more

Chicken was so burnt we couldn't eat our meal. It was takeout so we did not return it.

Literally the worst experience I've had at a restaurant. I've been to this location twice and both times it has been terrible. Starting with the cleanliness of the place, food all over the ground and tables. It looked like a dump. Second the serving sizes both times filled half my bowl up. I've never been to a chipotle that has been bad with serving sizes till this one. LITERALLY filled half of the bowl. And finally the service, horrible. Rude and not helpful. I will not be returning to this chipotle. It is atrocious. They actually served stale chips one of the times I was there. STALE!! Even the food isn't well prepared. I can't believe I played for that. read more

Been here twice and both experiences reminded me of a landfill. This is the dirtiest, grimiest Chipotle in the country! Avoid at all costs! read more

Came around 15 - 20 minutes before they closed. All doors locked, and the employees just stood and looked at me, as if they weren't gonna do anything because they wanted to clean and get ready to leave...unacceptable read more

Very hesitant to visit this location based on Yelp and Google reviews. I got there about 15 minutes after they opened and everything was stocked and looked nice. I don't feel like I was gyped on serving sizes. My bowl tasted good. I think (maybe) when they are slammed is when they get into trouble. I will come back when I get my next craving. read more

Terrible. Service was subpar. Food has no taste. The dining room was very unclean, with chicken on a couple of the tables. Please clean. Update: contacted customer service before posting review. Carla from customer service coordinator just sent an email of we're sorry, but it happens. read more

I've finally given up on this location. In general I love Chipotle and the app ordering and drive thru window here make this an appealing proposition. However, these guys consistently get my orders wrong. The app folks are nice enough to give me refunds or coupons for each mistake, but this has happened five or six times now, and even though I have spoken to chat many times and there is ton of employee turnover, the location remains terrible. Mistakes range from minor- forgetting silverware and napkins for salads (this happens nearly every time)- to major- forgetting chicken in a chicken salad, charging for guacamole and not including it, etc. The food at chipotles nationwide is consistently decent, usually four star worthy, but this location is such a consistent disappointment. Do yourself a favor and avoid. read more

Chipotle Mexican Grill - Chicken salad with guac from the grocery store because this location wouldn't give me any lmaooo - Fast Food Near Me - Aurora, Ohio

Well. The women's room had no soap. The rice was not fully cooked. I ended up getting the last of the lettuce before she declared they were out. That being said... i wolfed down my burrito and Coke. Still tasted pretty good. Keep your expectations low. You wont be disappointed. read more

My go-to favorite take-out food is Chipotle. Lucky me - there is a Chipotle around the block from my house! However I will never visit this Chipotle again. It is so poorly managed, they need to do a re-hire. They are always out of critical ingredients for the dinner rush. Imagine waiting in line 20 minutes to be told they are out of cheese and guacamole. This was my last visit. I feel sorry for the kids who work there. read more

I've gone to this chipotle many times and in the past I will say it has been unsatisfying. However, today when I came in it felt like a whole new restaurant. The staff were lively and friendly and the customer service was immaculate. The kind gentlemen running it was very thoughtful and helpful. To sum it up, I am very pleased with the food and the service. Thank you read more

Workers don't care about anything. It was 12 noon, when my family and i stopped by for lunch. They were out of everything!! no black beans, no veggies, and protein looked old and pathetic. Out of salsa too and the guac looked browning. Chips tasted stale and day old. Avoid this place it's horribly managed. Worst lunch I've ever had! Don't eat here. read more

No straws, no knives, low on drinks, no salt and pepper, and horrible lettuce! I will never return, even deleted my app! I'm done!

Worst chipotle I have ever been to. I have ordered from here 5 times maybe hoping they would get their shit together. Ordered tonight. Again crunchy under cooked rice, for the 5th time. read more

This is a tough one. I like Chipotle's menu- when it's done right. The problem at this specific location is inconsistency. With the food, with the service, with the accuracy of filling the orders... I actually live closer to the Solon location but gave up on them completely. Not going back. Ever. I've been to the Aurora location exactly four times since it opened. I used their app for all of the orders. The first order was perfect- I used the Chipotlane, pickups moved through quickly and the food was correct. Next time through, they forgot my chips and guac- I flagged them on Twitter and my account was credited. No worries. At that point the Chipotlane option seemed like it would be my go-to from then on. And then it wasn't. Third order. I was in the lane right on time and it didn't move. I was picking up food for a group of people so I felt trapped. Thirty five minutes later they handed my food through the window. This time I knew to check before pulling away. Forgot the chips and guac (again). For some odd reason it was five more minutes before I got them. And of course the food was horrible. Four of us ordered bowls and every one of them was missing something. The chicken wasn't seasoned normally- completely bland. A complete failure. Two months later I figured I would try again. This time I used the counter pickup. When I got there my order wasn't on the shelf but someone saw me waiting there and grabbed it for me. This time the food was great- back to what I am used to. So I guess the jury is still out on this location. Seems like maybe things are starting to settle down so I'll try them again some time. read more

Ordered 2 burrito bowls with rice, cheese, 2 scoops of steak, and 2 scoops of chicken. Both bowls were 1/4th full. Absolute terrible place do NOT come here! I don't understand how saving a bit of rice, chicken, and steak is worth losing a customer who spends hundreds of dollars here monthly. I am never going back to this or any chipotle. read more

When this chipotle first opened, I tried going there. It was horrible, they were constantly closing early, out of food and seem to get an order right. I thought today, August 8, 2024. I would give them another chance. I went into the restaurant. I waited 10 minutes just to get to the front of the line, and they were out of everything. I see nothing has changed. This is still the worst chipotle I have ever been in and I will never go there again. If I could give them zero stars I would.I'm contacting their corporate offices to let them know how terrible franchise is. read more

I've been to this chipotle 4 times, and it progressively has gotten worse. Crunchy rice, brown lettuce, burnt vegetables, awful service. I like to give places a chance because it could just be a rough day but no. This one is just awful. read more

Needs to be under new management. This was the second time I went to this location a few hours before closing and they stated they were "closed" while 3 employees were sitting in the dining area on their phones not even doing any work. Complete mess. read more

I'm currently in line for a pickup that was supposed to be in store 20 min ago. The hours listed online said the store closed at 10. This is a new location and everything seems to be sketchy at this point. read more

Chipotle Mexican Grill - A line that does not move unless people get upset and drive away. - Fast Food Near Me - Aurora, Ohio

You ask for extra rice they give you little to no rice hardly any protein and you're paying almost $10 for a burrito. Does anyone understand people are paying good money and getting $2 Taco Bell burrito sized portions. read more

They got our order like way wrong. None of the burritos or our bowl was correct. Which is strange seeing as they had our named stickers with what was supposed to be in them. Just goes to show that reviews don't lie and I shouldn't have tried this place just because of the drive through. read more

Guac tastes like soap and for that reason im out. Place needs better management. Chicken undercooked, nothin worse than that.

"""Didn't get order right charged me out the butt for extras but did not put them on the food I ordered. I used door dash due to being stuck in a wheel chair. tryed calling the restaurant no one answered the phone last time I will eat at any Chipotle. read more