Thought I was done with these guys? Nope…read more Early August, I receive a letter from Commerce Bank, my lender for my auto loan. It says they have no record of me having insurance for the month that I had the most trouble with State Farm. So I go to their website, fill out a form and am told Commerce will contact State Farm for verification. Sounds good. I've actually done this before. Flash foward to August 25th. I get a second letter from Commerce saying that they weren't provided accurate insurance information. So they want me to pay the insurance cost they feel they deserve for that period of time. It's $125. So I call. No surprise: Commerce called Scott Holdridge's office on August 12th. Scott Holdridge's office was not comfortable sharing that information over the phone. Who knows why. So they say they'll fax over the information. THEY NEVER FAXED THE INFORMATION OVER. So now I'm stuck calling in again tomorrow, hoping Commerce can actually reach someone at State Farm and then clear this up. In the meantime, I'm being threatened with action for something I took care of 100%. Maybe someone could have read my previous reviews and said "Hey, who knows, maybe Tony was a jerk and that's part of the problem". Now I have nice people at Commerce having the same exact problem with this office. Amazing. I predicted they'd find some way to screw with me again and here we are. Am I ever going to be done with these people? The ineptitude is staggering.

I've been doing business with Scott's office for at least 10 years. Scott and his employees are in…read morethe community and not operating from some distant call center which is VERY important to me. They live here, shop here, pay taxes here, etc. They have always been very professional and extremely helpful with all my insurance issues from purchasing condos, new cars, changing cars, articles polices (adding articles, deleting articles) etc. Any time I need a proof of insurance or anything else from them, I have it immediately. I have had a lot of contact with Scott's office over the years and never had any issue. I'm very satisfied and can't recommend them enough. Please do all your business locally when possible whether it is purchasing your insurance at a local office or banking at a local bank or better still, a local credit union. This is our community and it's very important we support our neighbors. A rising tide lifts all boats, yada, yada, yada, :D

I really appreciate the help that I got from Anthony Lester's office. They want the extra distance…read moreto make sure that they answered all my questions thoroughly.

I spoke with Riley Goodwin to ask for copies of my current car insurance cards as I misplaced them…read more Riley was very helpful and so nice. Very professional too. I ended up talking with her about coming in for insurance reviews after the first of the year. She is very easy to talk to and seems to love her job!

Melissa and all of her team are so helpful and kind! I'm so happy I was able to save on my auto…read moreinsurance!

I have been insured with Melissa Carlton State Farm for years, and her office has always been…read moreresponsive, helpful, and extremely easy to work with! They have my auto, life, and renters insurance and I have always felt like rates were competitive and that I was in good hands when claims have happened! Thank you Melissa for always having my back!

Mike Barton is an experienced professional who is knowledgeable and willing to go the distance to…read moreget the job done. I particularly appreciated his patience with me, as I had a lot of questions throughout the entire process. The task of finding good, affordable health insurance originally seemed daunting, but Mike helped us find the coverage we needed at a price we could afford. Thank you Mike!

I've had State Farm insurance almost 40 years, except for a brief misguided period when I listened…read moreto people who say if you haven't switched insurance recently, they're ripping you off. So yes, I briefly tried Geico but James called and let me know that my homeowners insurance would go up by more than I was saving with Geico. Lesson learned -- since then I ask for apples to apples quotes, and nobody can touch State Farm. The Farmer's guy came out, swearing he could get me a better deal, and then ended up sheepishly admitting he couldn't come anywhere close to the deal I was getting with State Farm. James' office reached out recently to ask me to schedule an appointment to review my policies. I frankly suspected it was a waste of time and that they would just try to sell me higher coverage. I was quite pleasantly surprised though. James said I had pretty good coverage overall, gently probed about a couple things I might consider adding (no pressure though), and most importantly, he pointed out several opportunities I had previously overlooked, which altogether should save hundreds of dollars per year. So not only was I happy to have gone to the appointment, but ended up wishing I had done so years earlier!

James Carlton is professional & kind. He really knows what he is doing and has created and…read moremaintained a great team. Beverly & Makenzie were very friendly and helpful as well. I am thankful to have someone honest and knowledgeable to handle my insurance. I think that it is well worth mentioning that he cut my rates by ALMOST half of what I was paying previously. What? I would recommend him to anyone. Thank you for reading. Take care.

Kip Brown is educated, friendly, and committed to getting you the best rates. Highly recommend…read moreworking with him - he's a gem of an insurance agent!

Was insured through Lakenan a commercial policy. The agent in charge has a title of Senior Producer…read moreso it indicates experience. They do not return phone calls timely. They failed to correct an error documented with email that created a 40 day delay in an insurance claim and when pressed to help correct they state they are following protocol to not help in an active claim. Net Result. After 17k in policy premiums a 14k loss wasn't covered. The only insurance that I would entrust them with is insuring you will be worse off for meeting them. I hope they respond so I can post pictures off their antics.

I've been a client of Dane's for nearly a decade and through many milestones. He navigated me…read morethrough the process of insuring my first car as a young adult fresh out of college. But his office does not stop at car insurance. A few months into the start of my career we discussed financial planning. He explained different investment options and was able to help me find the best option for my lifestyle and goals. A few years later I bought my first house and Dane walked me through the mortgage process and helped me pick the appropriate homeowner's insurance policy for my 1930s "Fort Knox" home. My husband and I met with Dane after our wedding to sort out car and homeowners insurance for married couples. My husband was impressed with the respect and thoroughness we were shown throughout the process. I think it's safe to say I trust Dane and his team with pretty much everything.

Horrible experience buyer beware, his office staff, cursed me, and didn't convey any message after…read moreI called multiple times

Reviewing my insurance policies and realized I was under insured for my home and paying too much…read morefor my auto insurance. I contacted Evan Patterson's State Farm office, his assistant Ross was extremely responsive. They provided me with increased coverage at a reduced cost from my current provider of over 43 years. Enjoyed their personal approach to obtaining insurance. I highly recommend.