When we first moved here we tried a two other Property Management places first. They were the…read morebigger names around town. The first place it seemed like the owner was the only person working for the company, including doing any and all handyman/repair work. The second place was much different and we thought we liked them a lot. Turns out we didn't, but that's a whole other review. Our experience with this office was quick, efficient and very relieving. My husband called up after looking at a couple of listings he was interested in, spoke with Theresa and told her what we were looking for, and she also offered up a few things we passed over. We're really happy she did, because we are now in a town home that has everything we needed and wanted at a very affordable rate. We initially wanted a single family home, because we really wanted a garage, and she encouraged us to look anyways. SFH were more expensive with less room inside and no neighbors with connecting walls. She understood our needs and found us a town home that had a garage and was at the end of the building, so we only have one neighbor with connecting walls. The neighbor is just one guy, who is almost never home and when he is is super quiet. We've met him a few times in the less than a month that we've been here. He's also really nice. I know you can't always pick your neighbors, but Theresa really understood that we are a quiet couple who like our home to be equally as quite, jets excluded, and said she knew this would be a good fit because we match very well with the neighbors. It means a lot that she would look out more for us and our wants and needs that she did her bottom line. The tenants who stayed here before us kind of messed up the place, and she did an amazing job making sure everything was in clean and working order. Noticing the repair and work orders needed to get this place back in good condition, I know that the cost was just over what she actually made from renting to the young couple over the 6 month lease, but as a responsible property manager she did what she had to do. I can respect that completely. My husband and I are planning to buy a house by the end of our lease, and in the event that we have to move, we have already decided that she is going to be the property manager if we decide to rent versus selling.

This rental management company is the best. Wonderful staff, caring individuals who take care of…read moretheir owners and clients. Always helpful, reasonably priced rentals. I would highly recommend these folks for either rental management or rental property.

I thought working with a property management company would be the right way to go to avoid creepy…read morelandlords as a young female. Boy was I wrong. The staff at Windermere were dishonest to me and my roommate about the state of the home we were to move into. There was mold building up in the laundry room and the wall was falling apart due to a water leak. Issues that WE discovered ourselves. The leak was clearly visible to the human eye; my roommate took photos as soon as she saw the leak and we let Windermere know of the issue. Of course, this was after we had already paid $4,400.00 and signed our lease. These issues were completely ignored by all who did an "inspection" of the place. The mold is a huge concern of ours, as it should be. I had requested a professional mold test on December 17th but that request was never acknowledged and there was no follow-through. The people at Windermere made it seem like the mold was "no big deal". One of their staff members tried to tell us it was "lint stuck to the wall." That was very insulting because all photos show it is, in fact, mold. She also kept defensively talking over us, like our concerns were not valid and she had to "defend, defend, defend". She said something along the lines of, "when we complete our inspections we don't break open walls to look at their pipes.!" as an excuse. Well guess what, I didn't break down any walls either and I saw the water leak OUTSIDE of the walls. My roommate and I were not and have not, been living in the home due to the hazardous conditions. This company was not honest and scammed us out of money along with the landlord they represent. Had we known about these issues prior, we would never had signed the lease or given any money until the issues were addressed. It completely baffles me how all of these issues came about once the landlord and Windermere had our money and a signed lease. We were hopeful when we spoke with Paula at Windermere who said she would advise the landlord to forgive our January rent due to the living conditions. The landlord said "no" and that the conditions were "livable". And that was that. It's shocking because I keep thinking "Doesn't he want a good relationship with his tenants?". However, the landlord had to "drive 1,000 miles and take time off of work" due to him wanting to complete the repairs himself. That information was used by the landlord and Windermere as a tactic for us having to pay rent for a hazardous home. It was his choice to do the repairs when there were plenty of capable contractors right here in the community who would have completed the job within the week. It took a month for this guy to fix issues he ignored for a long time. This has been a terrible experience for me and I have 0 respect for Windermere Property Management and the landlords they represent and choose to defend. Now, if you can excuse me as I write a check for $2,200 for a house where I have not lived in over the past two months. This is due to Windermere's lack of anything regarding the mold test and the lack of urgency regarding the mushy wall in the laundry room. It's truly just the principle of the situation and I feel frustrated, and I am lacking hope for my living circumstances. 2025 is rough and I believe we all need to help each other out, not take advantage. And that is what Windermere did and does. All - Use caution and complete your own inspection before signing a lease agreement or giving any money. This company will lie to you and scam you and think nothing of it.

This is for the renter's side of their business…read more They charge tons of fees - $50 per person for the application, $20-25 for each pet, and when the first application came back with no results on the credit score they asked us to submit a new application, with new fees. They promised to refund the first application fees via email, and did not. All in all just applying cost us (two people + pets) about $300. Windermere did not even want to manage the property I was applying to and dropped the owner of the house as a client AFTER I paid all the fees - I was in touch with the owner and she was bewildered - it sounded like they have never wanted to take the property over and are so unscrupulous that they operated like they would just to get the application in. Read the other reviews. At best they are expensive, at worst they are fraudulent. It's so hard to avoid them because housing is tight here, but you will surely pay more in the end if you choose them out of desperation. They rely on you not going to small claims court or hiring legal to keep being scummy.

Exploitive Company, I took the reviews on here with a grain of salt, now I am paying for it…read more This is a terrible company. My rental was dirty when I received the keys, with visible spots of filth on the walls, urine and pubes on the toilet, among other things. When I complained I was assured it wasn't that bad and I "should see some of the other places." Being stuck in this lease and moving in the following day, I cleaned the house and made do. When I had initially viewed the house I was told it still needed to be prepped. Nothing was done. Now two months in and there was a propane leak they failed to fully investigate after reporting that the Fire Department determined there was a leak. Instead they filled the propane tank and allowed my house to collect gas again. I had to call and get these folks to look at the appliances, there is no way I consumed an entire tank of propane within a month. This leak was present when the house was rented to me. An appliance was not connected properly. I've now been billed for the propane that was filled due to the emptying of the tank without notice. The photos are of the bedroom walls and bathrooms when I was given the keys.

"""Property Owners Beware""" I wish there was a zero star…read morerating for this company. I was a property owner which was managed with Koetje for about 5 years. That has ended with me spending over $6000 to repair my house, which i completed my self. Not sure what the total would have been to get it done by a professional, but probably around $20000. It took me 3 weeks to replace all the damaged flooring remove and replace the damaged insulation from the 20 plus water leaks in and under my home. They let a person leave in my house, so nasty, that rats were living in it. The dogs the renter had were using my house as a litter box. Rats chewed hoes threw the water lines and the walls. They were supposed to inspect my property thoroughly, but that was obviously not happening. My bolted down safe was taken from my home and they never even noticed. Every single renter left the place a mess, damaged, and i had to pay for almost everything. They have only recovered about 25 percent of the cost from the renters so far. I am sure if i added it all up, they probably still haven't recovered over $10000 owed. They even didn't pay me for a month and a half, because they said there computers were being updated. My bank didn't want to hear this. I almost sued them, but i am living in California and am currently a disabled vet. So, i guess they are lucky, I cant make the trips to Washington state to get that done currently due to medical reasons. I sold my property due to this experience and will never use property management services period, especially if you live out of state. You have been warned. Never use this company!

acorn property Management in oak harbor Washington / owner Terri Neilon/broker. this is just an…read moreupdate to a previous review I made last year. Terri will not return a tenants security deposit and owners deposit. numerous attempts have been made the last one she was reported to the attorney general's office for Washington which she never complied to or returned any of their communications. I will continue to fight her I hope you never get involved in this company it will be a nightmare. I'll keep you posted if she ever decides to do the right thing

Acorn is attempting to turn Redwing into a heavily managed neighborhood similar to how a vacation…read morerental neighborhood would be run. Fence broken? You have to use their contractor. Replacing an appliance? You have to get one on their list of approved appliances. All on a house that you own, not them. Worst ever, they should not be running an HOA. They don't own your property and shouldn't be allowed to tell you what you do with your own property.

I am writing from across the country after receiving a check with the remainder of our security…read moredeposit. I had been waiting to hear and pretty much got what I expected based upon other reviews and opinions regarding Eric and his company. To give some background, I am a military member who was attempting to arrange housing for me and my family while I was deployed. This was the only option for my family that I could afford due to lack of base housing. When I arrived, I noted the poor condition of the home (roof, landscaping, carpets, etc.). Despite Eric's claims otherwise, about 25% of the window screens were there (mostly bent and damaged) and the others were missing entirely. Luckily, I didn't really care as the summers are mild enough and it didn't become a factor. I'll come back to this. Throughout our entire time renting here a number of issues came up with the home. From plumbing, to door fixtures (many), as well as major dishwasher and oven problems. At one point the back bushes needed major trimming, so Eric came to the house while I was at work and my wife was home. He asked to use my extension cord for his machine. I came home to find the trimmings all over the backyard and my extension cord where he left it - NOT where he found it. That's just a little taste as to the type of person he is. He does things halfway and relies on others to take care of his mess. Fast forward two years and I deploy. Of course, the dishwasher decides to have issues as soon as I leave. This is a major appliance, especially in a house with 3 children. It took MONTHS for them to fix it. Months. Finally is was fixed after multiple visits. Next the stove decides to go. Again, takes forever to have it fixed. It took me telling them that we are resorting to cooking all of our meals in the microwave in order to light a big enough fire under them to care and have it relaxed. I have never had an issue with a property management company in my life - and I've dealt with many. To be honest, I had to go over everything he did while I was there to make sure it was done properly or at least to a satisfactory livable level. Most things I wouldn't even call on them for because I knew it would take forever, so I bit the bullet snd handled myself. Fast forward again to a week prior to us leaving. A team from Keller Williams as well as Aleesha Cleveland come to the house for a walkthrough as the homeowner made the smart decision to sell the property. The house was 99% packed up so I used this opportunity to ask Aleesha if there was ANYTHING that I should focus on ESPECIALLY cleaning. Her words were, "we're not too picky. You don't need to go crazy cleaning. Everything looks pretty good." I pointed out items that I had mentioned previously that were never fixed, to include window screens, and she seemed fine with it all. I asked again if there was anything standing out to her. The answer was no. So my wife cleaned the house best she could, I patched holes and dod various things to make it look nicer and we prepared to move. Our plan was to leave on a Friday morning early. They refused to allow us to do the final walkthrough Thursday evening (even though the house was empty and we all slept on the floor) and told us it was no big deal that they would do it Friday after we left. Due to it being a VERY short notice move, I had to agree to this, despite being very uneasy about it given the poor reputation of the company, especially with regards to security deposits. Continued in the pictures!

Island Premier managed our rental while we were out of the area and the phrase "no news is good…read morenews" definitely doesn't apply to them. Being out of state, we relied on them to ensure that our house was being maintained and well cared for. However, many things included in our contract were not carried out - gutter cleaning, annual walk-throughs, etc. We have had to do many repairs including fixing visible plumbing leaks that resulted in water damage to the bathroom (consistent with long-term damage) and repairing roof leaks. When an issue was reported to them, we'd receive urgent phone calls insisting we authorize repairs that instant as the company was already there to fix it. While we would never decline a repair, advance notice would have been appreciated especially considering the time it takes to get appointment scheduled and the cost involved. I could continue, but you get the picture. Basically - if you have other options, go with them.

The property managers here are inconsistent in their communication, follow-up ability, and…read moreprofessionalism. I regret going into business with these people. I'm not sure how they are still in business. When I addressed the situation with their leadership, all they said was "we looked into it, and it was just 'miscommunication". No one was held accountable, and they continue to screw things up consistently.

Reminder: property Management companies are traditionally protective of landlords and not tenants…read more A good property management company balances this so that the arrangement is fair for both sides. This property management company takes landlord protections to the extreme. This is the specific clause within their leases that they use to screw over tenants: "If Tenant vacates prior to the expiration of the term as identified above, Tenant shall be fully responsible for the rent and all utility and operating costs for the premises until a new, qualified Tenant is secured, or until the end of the term- whichever is earlier. In addition, Tenant shall be responsible to pay the leasing fee and all associated costs to secure a new tenant." Our situation- we provided notice that we would not be living in the house 3 month before the expiration of the lease. The property management took about a month after we notified to list the property because they were fixing the roof. They did find a new tenant fairly quickly after that, but charged us $1400 to "secure a new tenant." Therefore, they were able to use the time we were paying rent to fix the house for the next tenant, got a new tenant, and got to charge us instead of the landlord to re-lease the property. We continued to pay rent, pay utilities, and mow the lawn the entire time before they were able to secure a new tenant. This is one property management company I would be very careful of. Not great for renters who are looking for a fair, equitable agreement with a landlord.

Please take the previous comments with a grain of salt. Many people who do have positive…read moreexperiences, especially when it comes to realty and home rentals, don't take the time to post reviews. Reviews usually come from the people who find conflict or problems easily, or have a disgruntled frame on life who indeed do take the time to use various avenues to complain and act as a judge because there was an area of disagreement or conflict. In my personal and lengthy experience working with and being heavily assisted by Ed and Anita, I have observed nothing but integrity, sincerity, professionalism and humility. They clearly care about their customers and act in a moral and ethical manner at all times. They are prompt with my needs or concerns. They take the time to have a conservation with me and it often is highly informative, educational and constructive for my own benefit. I love that they are local, immensely caring for their community and truly demonstrate a desire to help any and all of my concerns. I assure anyone reading this review, the negative opinions about Island Broker Realty are likely an anomaly and by no means, are accurate in the representation of this company as a whole. It saddens me, having personally observed their organizational behavior and the community that works with them, that only the few and seldom who do have a negative experience tend to be the ones that project their voice in order to satisfy something deep inside themselves.

Property manager is a bully and is aggressive to boot. He rented me a unit without working smoke…read moredetectors. The cleaning lady performing my move out clean discovered they were without batteries. He is trying to keep my deposit saying I caused damage and didn't clean the unit. I'm 62 and disabled. What on earth could I have maliciously damaged. He refuses my requests for copies of these alleged bills against my deposit. Including paying my already paid final electric bill. I left copies of my cleaning bills in the unit. Because Covid.

Had to be the worst management company I have ever used. I lived there a year ago and they let the…read moretrash pile up like it was the city dump. It's not the tenants fault because they have replaced the three dumpsters with two that are half the size. I talked to a friend that still lived there and are sending notices that they will charge more if you you throughout your trash when it is full. It is full two days after it is emptied. Looks like they are scamming to charge more. If you talk to them about it they get very defensive and blame it on the trash company. I hope my friend moves. Tried to tell him they will keep your deposit no matter what you do. Oh and they try to sell you there own cleaning/repair/insurance services. Don't waste your time.

I lived in their apartments for two years. Not a good experience. One instance was ants destroying…read morethe wall in the shower. I work in pest control and offered to treat them for free and then they have someone come and repair the wall. After a month and a no show, they finally fixed it. There was also black mold in the walls. Also, after I moved out they charged $60 for a door knob they accused me of installing. It was there when I moved in and none of their employees noticed it until I moved out so they decided to charge me for it. Don't ever use this company. when I got my orders to ship out to training, they gave me till the end of the business day to provide my orders or they were going to charge me an additional month and I was at work. My recruiter ended going over there and showing them my orders. They will stick you for any penny they can. They are no good.

John Monroe helped us find our dream home on Whidbey. He and the Craig McKenzie team were very…read moreprofessional and easy to communicate with at all times of the day or night. John went above and beyond for us, and he is very knoweldgeable about all of the different areas on Whidbey Island. He also provided us with many contractor references which has been very helpful. Thank you John!!

We were shopping for our dream home from out of state. Reid was always accessible and responsive…read moreand was instrumental in making our dream a reality. We recommend him and the CM team!