Avoid this company. Send your business elsewhere.
I purchased a home from this business in 2009. While the construction quality of the houses they build may technically pass minimum code requirements, it is not worth the nightmarish ordeal of attempting to communicate with their staff and employees. They employ real estate agents with actual interpersonal skills to lock you in to a contract, but then you are handed over to a gang of misanthropes who will bully, ignore and steamroll over you for the next few years.
I have found the employees of Churchill Homes are incapable of providing clear or useful communication, and in what communication they provide they are rude and unprofessional.
During the home building process we constantly received conflicting or incorrect information from various employees. Their staff function in what appears to be an incredibly disorganized fashion. Emails and phone messages sent to them are constantly ignored or forgotten, and to this day I am forced to constantly send them reminders about outstanding questions, concerns, mistakes, warranty items and more. We are talking weeks or months of zero communication on matters such as leaking windows, doors, vents, and more. They have occasionally mistaken issues with my home for issues with other homes they have built.
Their turnaround time for warranty issues is very slow, bordering on comical. it has been almost two years and there are still outstanding warranty items from our initial month of occupation.
Also be warned that this company secretly retains a copy of your house key, in defiance of their own contracts, for months after you take ownership of the home. The owner of the company advised me that this is done to grant tradespeople access in the event you are not home - but there is no oversight of the keys or records kept to indicate usage.
The fact that the home is technically still standing is the only reason this is not a 1-star review.
Do yourself a favour and go elsewhere. read more
