This would be my first time giving out a 1-star on Yelp. I have been searching for good Sale around Burlington Archade area during X'mas. When you are tired, you are looking for a relaxing service. As a client who purchased over five pairs of Church's, you want to enjoy its shoe shine service. Unfortunately, today it was a nightmare. There are 3 men including myself waiting for shoe shining. When I got my turn, guess the elder man behind me was kind of frustrating, he made a slight joke of my not-so-clean shoes. I would expect anyone with dignity to show some respect. However, the guy who was shining my shoes also made fun of my shoes. Although he said shining my shoes may take 10 minutes, it took just under 5. The shoe shining was all right but you don't come here just for the brushing but also for the customer experience. Speaking for myself it is not the service you gonna get from the famous YouTube video.
I am so glad that we have so many alternatives like Crockett & Jones, Cheaney, etc around here. Moving forward hope Church's can improve the service. In today's client-oriented market, if you don't show respect your customers, you lose them. Wish this brand grows with time. read more