This is a branch in a standalone building. There are no tellers at this location. There is one bank…read moremachine near the entrance and a full-service bank machine in the middle. There are advisors in their own offices. It is sparse and modern inside. I believe the branch opened 4 years ago. Since then, the banner has been updated to reflect the new logo. The branch is wheelchair accessible. There is paid neighbourhood street parking. Review 2025-050

One thing I am is a nice and pleasant dude. One thing I am…read morenot is a finance whiz. I'm great at budgeting and all that, but when it comes to economic theory, currency prices and investments, I need a little help. I went to this RBC branch (the closest one to my place) to try to get this help from an expert. Surely, if a person works in a bank, they ought to be qualified to answer basic financial questions. See, I get paid in US dollars. I check the Internet for the conversion rate before depositing my paychecks to get as favourable a rate as I can. But I always find there's a discrepancy between the rate the Internet shows, and the rate I actually got, for the same time period. This was curious to me, so I went in to ask about it. "The market changes all the time, sir." Is the answer I got. Okay, I'm a pleasant dude. I can take this condescension and turn it around. "Yes, but I checked the rate at the time of my deposit, and it was better than the rate I got. "It's different if you're buying or if you're selling." Ah, thank you, bank woman, more condescension. You're right, I did come in here with too high an opinion of myself. I DO MATH. I know that converting one way requires the inverse operation from converting the other way between two units. It got a little ugly, uglier than I like my interactions to get. I just needed some explanation as to WHY there was a discrepancy, but the woman kept insisting that it was my error. I left unsatisfied. The woman, never truly understanding my question, remained steadfastly ignorant. (Turns out the answer is that banks never actually use market rates to determine conversion but instead rely on a different value provided by the Bank of Canada. THANKS FOR EXPLAINING THIS LADY. I had to look it up myself later.) Anyway, this is a nice bank in a nice neighbourhood. They greet you pleasantly when you enter, and I've never seen the lineups too long. But, jeez, louise, don't assume your customers are idiots. I DO MATH!

Great RBC branch. I have been banking there for over 20 years. Always courteous. Always…read moreprofessional. Incredible staff and extremely helpful. 5 stars for sure!

I don't know what happened with this bank.. Been banking with them for 10 years. All my accounts…read moreare with TD personal and business. My credit is excellent and i have never paid interest on my credit cards. Always paid 2-3 times a month my bill. First time i applied for a business credit card for just $1000, i was denied. When i asked the financial adviser who did the application why was that, she just replied she was not sure and that there was no explanations to why it was denied. \ I know for a fact that the person who looks at the file from the main office writes notes regarding any decisions made when the application is sent through the branch. She was either lazy to explain or she messed up my application which means an unnecessary hit on my credit. Long story short.. I canceled all my accounts with TD. Switched to scotia bank.

I have yet to find any financial institution that is as good as MemberOne. It is truly a hidden…read moregem. A few years ago, I found myself looking for a new banking institution, one that would truly understand my needs. I checked out a few banks, and they sure didn't understand my needs - at all. Then, one day, I was walking by MemberOne, and decided to check it out. I'd heard about MemberOne from my neighbours, who work at WS&IB, and they said nothing but good things about it too, and also mentioned it had recently opened to the public so that anyone could join. I was a bit skeptical at first, but I made an appointment with Irina, and was amazed at the service, from the moment I stepped into Irina's office to open the account, to present. Irina was able to get me everything I needed. Irina (as well as all the other staff) are truly wonderful, very professional, and very pleasant to deal with. Not to mention they actually know what they're talking about. I've never had any complaints. They've been there to help me when I've needed it, such as the time I needed a small loan for some dental work and no one else would help me because of my financial situation at the time. While they may only have one branch and somewhat limited hours (M-F 8 to 3), the service more than makes up for it. The fees are very reasonable too - $8/month for just about everything one could ask for. Sure, there are free bank accounts out there, but do those banks actually look after you? Didn't think so... I think $8/month is very fair for what you get. Don't let the modern look of the place fool you - this is a place that still uses the same old-fashioned principles Credit Unions are known for. I've sent multiple friends to MemberOne and all of them were amazed. Trust me, you'll feel the same way, and you will NOT be disappointed.

EQ Bank has been my main squeeze for GICs, I came across EQ a couple years ago after looking at GIC…read morerates online. They are not the highest rate, but seems to be more well-known than other online-only banks. I use EQ specifically to rollover/ladder my GICs with extra savings that I might need in a 6-12 month period (emergency funds) instead of the big banks' terrible "high-interest savings" rates. I also have my FHSA accounts here for that sweet GIC interest so that it makes some money in case I need it within the next 6 to 12 months for a down payment. I don't like the idea of having FHSA funds in the market since the whole point is to have it available at a predictable time/amount. So far, my only gripe with EQ (like most online only banks) is their delays on posting deposits as well as withdrawals. Just be aware of their 5 business days EFT delays, expect longer than shorter scenarios... I've never used EQ's referral before, but apparently its $20 to the party opening an account with a min of $100 for 30 days and the referrer also gets $20 up to a lifetime limit of $500. I'll post an update with any details if it ever gets claimed. My Referral Code: join.eqbank.ca/?code=KELVIN6372

At first service was great. I think EQ was owned by Scotia Bank back then. Customer service…read moredeclined rapidly, and they are holding about $1,600 of my money for no good reason, and I have been trying to get it back for about 2 years. I even tried to get the Canadian Bankers' Association involved, but no luck. They stink!

Had to rush to bmo to withdraw USD funds and found their systems down. This is not the first time…read morethis has happened. This time I was on my way to the airport so a bit worried and said as much and I got such unbelievable attitude from two of the tellers, it left me speechless. They didn't seem the least bit contrite that their delays would quite possibly be costing me a flight. I specifically booked this last minute emergency trip with a stop at the bank in mind (I wanted the red-eye but needed to make a bank run first) and as it turns out, even a 30min window did not suffice. When I asked what the closest branch was they didn't even have an answer ready for me. If I don't make this flight, they'll be hearing from me. Actually, they might hear from me regardless. I don't think the way they snapped at me was acceptable so... I RECOMMEND- any other branch Extra tip- this one is one or the few that opens Saturdays at 9am, hence my dilemma. The systems were down across all branches.

I was at this branch today and I was told that I will have to go downstairs. This Chinese BMO…read moreemployee would not let me into the bank. As a senior, I did not want to go back downstairs to do my banking. He rudely said to me "what do you want??" I explained to him that I wanted to deposit a check. Again, he rudely said to me "you can't go in the bank!" I seen other customers in the bank. I got frustrated and left the building at Yonge and Eglington St. I want to change banks now!!!!! April 23, 2020

A single location credit union but making use of electronics it has a broad reach…read more It originated as a financial tool for the Toronto Finnish community. As I understand it they welcome locals in the area to also join currently. They are capable of transacting business in English or in Finnish. The services rival the big banks in their breath.

From the owner: Your trusted local partner for everyday banking, built on friendly, personal service. read more

I wanted to speak to a specific consultant about a problem I was having opening a cash investment…read moreaccount. The young man treated me with great suspicion, wanting me to insert my card and peppering me with questions about reasons for wanting to speak to the consultant. I answered briefly, thinking it was none of his business. He continued to press the questions, appearing not to understand. I just left the branch. I doubt if he were going to let me speak to the person I had in mind anyhow. Such gatekeeping to a long-time and mature customer was inappropriate. I will opt for the instant teller whenever possible now. How does that constitute the good service you would foster at your branches? JASA

Staff not trained in what to do when setting up and administering a Trust Account. Apparently banks…read moredo not train their staff properly any more.