Went there recently for another appointment and they are still making mistakes. I mentioned that I…read morewanted to renew some investments and decided to break the investments so that I wouldn't lock in the same rate/terms for the duration of the investments. I checked my balance before showing up to the branch and mentioned I wanted to divide it. The person responsible for my account mentioned that I had an extra $1,000.00. This amount had matured but because the instructions on the investment were "Contact customer" and I didn't contact them after receiving their mail that my investment matured. They basically matured the investment but kept it in limbo where it wouldn't earn any interest. I made my investment choices and the person responsible for my account misunderstood what I wanted to do. She split up the amount into the denominations that I wanted for the investment but instead of having 6 different type investments with the same amount of money, she created 6 investments of the same denomination but each 3 were the exact same terms & rate. It was ridiculous as to why she would do this or why I would have asked for this since her doing this would amount to me having 2 different investments of a much higher denomination instead of 6 different investments with a much lower denomination per investment. It was also in an RSP account so it wasn't like I would be able to cash out the investment earlier than the maturity dates where at least I can see someone doing this crazy type of investment. The type of investments that I was purchasing was not cashable prior to maturity so what she did made absolutely no sense at all. In any event, I was in a rush to leave as I had another appointment to make so I quickly signed it even though it wasn't exactly what I wanted since the amount wasn't a lot and in the grand scheme of things, the interest amount would probably be at most maybe $20 in 5 years for the entire amount of my investment (and not each separate investment denomination). At the same time, I made a change to one of my pre-authorized monthly transfers which was done without any issues/problems. I did notice that this branch now has free WiFi which was good. I didn't have to wait too long to be seen at my appointment time and the free WiFi gave me the chance to quickly look at my balances on my smartphone. I rate this visit 3.5 stars which I've rounded up to 4 stars. This lowers my last visit (where I gave them 5 stars) but is above the 3 stars that I gave them for my first review.

Follow-up review - exactly the same great service for this year's taxes.read more

Just wonderful! I searched around for a service to help me with my US tax filings. The large…read morefirms charged fees I could not afford. Other firms didn't seem confident in my specific tax circumstances. I found this firm and immediately was impressed with their knowledge about my tax needs PLUS their fees are very reasonable! I whole-heartedly recommend Storoszko & Associates, US Tax Services. They were respectful, knowledgeable and handled my tax filings so I had nothing to worry about. They are great!

My main branch is in St Laurent great service and 2nd I go to in St Leonard on Langelier, both have…read morevery polite and helpful staff, bank fees resonable in comparison & if you have thee Gold Ovation Mastercard the fee 95.00/yr 1.25 rewards per dollar & your monthly fees are reduce by 5.00 /month! not to mention 50% safety deposit box & 200 free cheques per year! So that 95.00 min quite a bit that saves you you can put into a TFSA or RRSP!

What a great company. I've tried many banks during my life but the best one by far has been…read moreNational Bank. The customer service is great, the financial staff are very learned and the cashiers are knowledgeable. This is a bank that doesn't treat your money as theirs and take you for granted. They seriously want to provide you with what you need to reach your financial needs and if you're really dedicated to that pursuit, dreams! At my branch they even put in plastic tables, chairs crayons and pictures to draw for the kids. My daughter doesn't mind going to the bank anymore. :) Honestly, if you haven't tried them you should. It's how banking should be!!!