Citizen M is my favorite hotel since I first discovered this kind of hotel business model in Switzerland. I am the type of traveler that rarely stays in my hotel room so the CitizenM has everything I need: a cozy king sized bed, bright beautiful windows, in the heart of the city, and most importantly squeaky CLEAN. The Citizen M in Chicago is no different. This chain got this equation down to the "T". The location was fantastic, and the views were wonderful (city skyline Mag Mile views). The check-in process was easy, and self explanatory. This particular location has a gym on the 5th floor (shared with the residential tenants in the building). Parking is $50 a night if you choose to park with Citizen M at a nearby garage that they have a relationship with. I'd suggest parking using the spothero app! You'll find the best parking deals in Chicago. The check-in counter also had a lot of complimentary items for guests to keep, such as shoe cleaning kit, vanity kit, slippers, make up remover, etc. Overall, a wonderful stay! read more

CitizenM Chicago Downtown Hotel - Hotels Near Me - Chicago, Illinois

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I'm a more traditional full service hotel lover - so this was me going out on a limb trying this unique brand while traveling alone! Someone described it to me before I stayed as being comparable to staying in an airstream trailer - that is spot on! There are tons of pros: Location Cleanliness Technology!! Everything you can do from bed with your iPad! Bar Common Spaces are fun! It's very self service - you even make your own hotel keys! The cons (to me) You can't mobile check in No in app messaging No facecloths in the room - you get those at the toiletry station - I don't get that! The size - I had 2 suitcases and no where to really put them and I walked by another room with a stroller that was outside - probably because there was no space for it! If you're the minimalist traveler and you don't travel with kids or friends - this is an awesome option! read more

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Pros: well insulated between the rooms, great location, large fluffy towels, friendly and helpful staff, one of the biggest gyms I've seen in a hotel, and comfortable beds. Cons: windows let in a lot of street noise, bare bones room (no glassware or iron), shower leaks, no cell service so you depend on having to log into the WiFi each time, breakfast was very mediocre quality food. read more

I think this is a great hotel in a great location in Chicago. If you are young and attending a conference or visiting for a few days then you will love it. Very tech forward, millennial dream: minimum talking when checking in and you can check in by yourself. Everything in the room is controlled through an iPad and room Itself is pretty small. It's good for one person or for couple of you can navigate small spaces. Their shower stall is definitely for 1 person and combined with a toilet but separated with a glass door. I would recommend to buy their breakfast. They have a coffee bar and solid breakfast options like sausage, bacon, scrambled eggs, breakfast potatoes, lox, cream cheese, cheeses and meats, Greek yogurt and fresh fruits. read more

CitizenM Chicago Downtown Hotel - Hotels Near Me - Chicago, Illinois

Situated in the heart of Chicago, it is a no-frills hotel that is both modern and cozy. The lobby is located on the 4th floor so upon entering this hotel, there are two elevators that take you to the 4th floor. The lobby is staffed by one employee, with a bunch of tablets for self check-in. The staff on-duty was professional and helped with the check-in, so I did not need to use the tablets. The check-in process did not take too long, only a few minutes. Since I arrived a bit early at around 8am, I was fully expecting that a room was not going to be available until check-in time, however I was lucky enough that there was one room available for early check-in. The elevators to the room are separate from the elevators from ground floor to the lobby. Walking down the corridors to get to my room, I was immediately feeling that this hotel was recently renovated as many things look new! The room itself was quite small but had everything I needed. There is a single iPad that was able to control the room lighting, curtains, and TV. These same functions are available on the mobile app if you choose to download the app. As a couple with one shared luggage, the room was just enough space, however this might not be the case if you have more luggage. While the room looked modern and new, the bedding had a sweaty smell to them that my wife pointed out. We contacted the staff at the lobby and were able to get the issue resolved. I cannot fully blame the hotel as the cleaning of bedding usually is outsourced to a cleaner. As for food and drinks at the hotel, they offer a breakfast buffet as extra add-on charge. The spread contained some hot items such as potatoes, sausage and bacon, and some cold items like yogurt, salmon, pastries, and fruit. There is cranberry juice, orange juice, and milk. They have one free coffee bar drink per guest included with the buffet. I got their mocha and it was a nicely balanced cup of coffee. As for dinner, I had a Chicken Quinoa Salad ordered from their bar. It came out relatively quick, with the ingredients cold and fresh. The salad had grilled chicken that was not too dry, but also not too moist. The seasoning was enough, and the dressing was just the right amount. Perhaps if the dressing was served on the side, guests could adjust it to their taste. For $16, it is a reasonable cost to get some greens into my body. read more

CitizenM Chicago Downtown Hotel - Chicken Quinoa Salad - Hotels Near Me - Chicago, Illinois

citizenM is our new favorite hotel. Check-in is all self-serve, even making your own key card, which I loved because it means minimal small talk. Even so, the staff we did interact with were super warm and friendly. The lobby is on the 4th floor and has a ton of shared space. There's work desks/tables, cozy lounge areas that look like super cool living rooms, a bar, and a huge terrace with plenty of seating that looks out at Michigan Avenue. It has an upscale hostel vibe. Everyone was chill, hanging out, working, reading. It felt easy to settle in. Once you're up on the 4th floor, you switch elevators to get to your room. Not a big deal, just something to know. We absolutely loved our room. It's definitely on the smaller side, but it was perfect for two people. If you have kids or more than 2, that might be an issue. The bed is smooshed up against the window so you can fall asleep looking at the city lights, which made my heart happy (especially because we caught the first snow of the season). Everything in the room can be controlled from the app or the iPad on the desk, including the curtains and blackout curtains. There's also mood lighting that you can change the color of, which was a fun add on. The shower was great. It's rain-style but also has a handheld attachment with different settings. They even have AM and PM body washes depending on when you shower, which is such a small touch but really cute. Only tiny complaint is that we had multiple towel sizes but no washcloths, which was kinda weird. The location is perfect if you want to do anything in the Loop, and they offer breakfast and late checkout for an extra fee. We'll definitely be back. read more

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I think I liked this uber-modern, unique hotel in the loop. Even after a week or two, I'm still a little conflicted, so let me try to break it down. +Great location, walkable to the riverfront. -Doing that new thing where they pass everything on to you so they don't have to employ as many people. I was coming off of big travel delays (ie, tired and weary) and they had me scanning my own driver's license and making my own key. Stop trying so hard to be futuristic and leave these steps to hotel employees. +Cool vibes and great, GREAT spaces to work from. Comfortable seating, good WiFi, outdoor rooftop space. -Staff wasn't very friendly in my experience. Just kind of distant and aloof. +The bed was comfortable and the room darkening shade put me into a near coma. -The AC condensation dripped, and although they warned of it with a letter in the room, best they could do was offer a towel. -Controlling everything (temp, some lights, TV) with an iPad is a bit obnoxious when it kept freezing up and not working well. -I found the hallway disorienting with darkness, with only some light red lighting in it. +While the room was small, it was just what I needed as a solo biz traveler and makes sense in a busy area of Chicago. +Breakfast was INCREDIBLE. Best hotel breakfast I've had during a busy year of travel. Good coffee, greek yogurt with loads of fresh berries available, chia seeds, jam, delicious breads, sausage, bacon, the works. As a business traveler who needed to hop on calls and not explore as much, this was ideal. So to me, the good far outweighs the not-so-good, and I'd consider staying here again for sure. Again my only critiques are service related, and the fact that some elements seem to be trying too hard. But that's their brand and their choice, and nothing is that big of a deal at the end of the day. read more

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Was not a huge fan of this hotel. It got so many amazing reviews i wanted to give it a try. While i can appreciate all the new technology i truly prefer for the essentials and basics to be up to tier and they were not. I didn't have any wash clothes and check in was a mess. I wasn't told where anything was. It was an average stay for me. Location was great though! read more

Great location in the heart of downtown. Identical in concept and layout to all the other locations. I certainly would not pay for the breakfast. You're in Chicago!!!! So many food options that you can explore that are in walking distance. read more

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This is such a cool hotel. It's kind of unassuming and tucked away. You could walk right by it and miss it. There are some security features in place for those that are checking in at night or walking in at night to the room. The pictures you see of me see taken from my window! It had such an amazing view. What else I liked was that it's kind of like dark walking in. It's like kind of like a warm hug. I don't know I just I don't like walking into a hotel that's super bright. I like it to be a little dark and warm...I used to work right around the corner from there. I a very familiar with the area. There is a lot to do in walking distance from the hotel. If you are looking for a centrally located downtown hotel, you can't get any better than this. Michigan Avenue is right there. State Street is not far away... There's eateries and bars peppered all around the area. It is literally in the heart of Downtown Chicago. I come out to Chicago at least twice a year and I definitely would return! But my thing is is that I like to try all kinds of different hotels so it'll be a little bit before I get back around to CitizenM, but I definitely would get back to CitizenM for sure! read more

It's what I imagine sleeping in a Tesla would be. Operated on a tablet to open or close the shade, control lights, etc. My room must have had a leak. The floors were covered in towels. It lacks typical hotel things like ice, room cleaning. It has some minimal food beyond breakfast. Location was great. Would probably choose another hotel next time. read more

CitizenM Chicago Downtown Hotel - Bed - Hotels Near Me - Chicago, Illinois

A cute, comfy, modern hotel that is conveniently located in downtown (Michigan Avenue is right there and State Street is not too far away), with great take-what-you-need amenities available in the lobby. I made the reservation for them through their site and despite checking in close to midnight, there was thankfully one staff member on-site in the lobby (once I figured out how to get in). **Check-in Process** Once you get into the lobby, take the lift (elevator) up to the 4th floor - this is where the lobby is. Because there was a staff on-site, despite the late hour, instead of using the computers, they helped check me in and generate the key card for my room so I could go sleep. If you don't want any human interaction, they definitely have a convenient check-in process that doesn't involve any humans - courtesy of scanners & laptops that you can self-check-in. Pro-tip: If you're arriving late (and looking to check-in, i.e., don't have your key card), if it's after 9 or 10 p.m., head towards the handicapped door (to the right of the revolving doors) and ring the call sign to be let in; the revolving doors are locked after 9 or 10 p.m. **The Room** The room, as you can see from the photos feels a little small, but there is a king-sized one and tremendously comfortable if you like firmer mattresses. I do think it's perfect for one person or even a couple. There is a tinnnny fridge in the sink/counter area, but it's not the best - my food ended up spoiling unfortunately and I had to throw it away. There is no microwave in the room, but you can head down to the lobby/common area where there are microwaves. The lights (including mood lighting), temperature, TV, black-out blinds, curtains, and everything else can be controlled via an iPad provided in the room. In addition to the iPad (that controls everything) there are switches for the lights, curtains, & blinds. My view wasn't the best - I ended up seeing into the room of the apartment complex in the same block. There are two trash cans - one that has a bi-split trash by the sink and another in the bathroom Cons: 1. There was no flat sheet on the bed; just the fitted one and a blanket. You can ask housekeeping for a flat sheet. 2. If you want housekeeping every day, you have to request it; the default is to skip housekeeping until you are checking out. 3. The room I was in had plugs only by the desk, not the window side. The hotel is conveniently close to all the L lines and bus stops, the good ol' Bean, the museum campus, shopping, and so much more! I'd recommend this as a neat get-away/staycation/conveniently located hotel, but preferably for solo travellers. read more

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I'm real particular about hotels I definitely prefer modern and chic hotels over the old money expensive with even older decor hotels. I took a trip to Chicago for my birthday and finally decide on CitizenM. The location was pretty good. I hated the self-checkin process. Like why? It was so many employees standing around. Thankfully, Marquis came and rescued me! He was super helpful before I went upstairs and found my room right off the elevator. No ma'am pressed ham. I am a light sleeper, I'm not about to do it. So I went back downstairs and another young man was looking for ages trying to find me another room. I was over it but after 15 minutes we landed on a room with an OK view. The room is cute and hella small. I knew that before booking but I was traveling solo so I didn't mind as much but definitely could use more space. Things I liked: *location *modern control system for window, tv, lighting *there was a housekeeping cart on the floor all day everyday so I did what any civilized person would do. I took a whole buncha shxt everyday lol Biggest complaints I wish they'd do better: *there was no trash can in the room outside a very small one in the bathroom. *there was no flat sheet on the bed. Fitted and blanket, that's it. I ended up getting a fitted sheet off the housekeeping cart because yuck. *bed decor is cute but probably not sanitized *iron room is efficient but highly inconvenient I don't recall getting any drink tickets for the bar like I read in one review. Idk how likely I'd return to this concept, I paid $750 for 3 night stay in June which seemed on the higher side from some of the earlier rates I saw on social media as I was evaluating the reservation. read more

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I do not even know where to start. If my job were not paying for this stay, I would never stay here. Housekeeping seems to be severely lacking. There was a wrapper from a previous guest INSIDE the light above the bed, and the clothing shelf was dusty. I had to wipe it down myself before I would put my clothes on there. The rooms are ridiculously small. It feels like they were designed from a child's drawing. The bed is wedged against the window, so if you're sharing the room, one person has to crawl over the other to get out of bed. That's a terrible design unless you're 12. At check-in, we were told the AC vents might drip due to the heat, but it was more like Chinese water torture all night. It not a "drip" so much as a full on waterfall. The TV is controlled by an iPad, which constantly loses connection. Change the channel a few times and it freezes. Casting from your phone works but only for a few minutes before reverting to the main hotel screen. Most lighting is controlled by either the iPad or switches located by the bed which includes lights for the bathroom. Why is the only bathroom light switch next to the bed? Odd. At the hotel bar, the bartender overheard my coworkers talking about the room fridges not being cold. He admitted they know that and suggested we buy a bag of ice to keep items cold. And just when I thought I had seen it all, part of the bed frame fell off in the middle of the night with a loud bang. It nearly gave me a heart attack. It was being held onto the bed frame with magnets. What the...? Bottom line: this hotel is trying way too hard to be trendy and ends up being a frustrating mess. I would not recommend it. read more

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Really interesting hotel! Convenient check in process that doesn't involve any humans. Great price for what you get. The rooms are small but I can't imagine you need much more. I wish there was a fridge situation or microwave but we made it work. The lights and everything can be controlled via an iPad provided in the room. You can change the mood lighting too which was fun. The only issue I found was getting toilet paper delivered. We were here for four days and ran out and when we used the iPad to ask for more they gave us a guilt trip video stating we're killing the world asking for more. Didn't love that but as an environmentalist I get it read more

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I plan to come back to Chicago and I plan on staying here again. It was centralized to all things you need to get to within walking distance. Everyone I came into contact with was so pleasant and eager to help. The decor was fun and eclectic! Reasonably priced. Rooms were clean any everything you need. Behind the bar they had multiple seating areas, 2 of which had their own tvs. Then there was small nooks if you needed a quiet place to work. They also had multiple conference rooms as well as a balcony set up which is probably nice during the summer. As I said, we'll be back! read more

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Great vibe and aesthetics. Staff was all professional and kind. Room was clean. No complaints!

Stayed here for a few nights on my first trip to this city. It was my first time staying @ a CitizenM hotel and it was great! Pictures of rooms looked small, but upon check in the rooms were a great size for a solo traveler! I feel like even 2 people can be in there comfortably. Plenty of room in there. It is a more modern sleek type of room. Everything was operated by the ipad. Curtains, TV, lights etc. Nice bar in the lobby area as well, the bartenders were friendly. Great location, walkable to the riverfront area. I was also able to check in @8AM right after landing, so that was great. Didn't have to wait till regular check in time. Overall, no complaints and a super easy and great stay! read more

Don't let the three-star rating fool you. I generally love the CitizenM Hotel. I will not rehash the more in-depth analysis of their schtick I wrote when reviewing the one in Seattle. So, I'll summarize by saying I appreciate the hyper-modern technology and the very effective blackout curtains. While space is typically more limited, being a solo traveler, I don't need much. Even though I did not request it specifically, I got placed in an accessible room. This meant I had much more space, a larger bathroom, and a little foldaway bench in the shower. While it didn't have the under-bed storage, the size of the room made up for it. For a minor note: I found only one side of the bed had plugs. I feel that most people charge their phones by the side of their bed, and while it was okay for one person, were I there with another, they'd have to charge it at the desk across from the bed. As a substantial complaint, the mattress was notably hard and firm. Usually, hotels have a medium mattress, but this one didn't feel like it. It did not make for very comfortable sleep, which is the primary purpose of a hotel room. I want something where I am not tempted to go and sleep in the grass outside. Finally, some closing notes for those traveling for leisure: 1. Price - I found the nightly rate for the hotel was more than reasonable at under $200 a night for a July booking about a week or two out. 2. Safety - The hotel seems to be in a safe area with high foot traffic (lots of "eyes on the street,") and you need a keycard to access the floors with rooms 3. Location - The hotel is close to transit, the Bean, the museum campus, and other potential tourist attractions. 4. Noise - City noise from the 15th floor was minimal. Though I periodically heard a loud vehicle or a siren, this wasn't over the top or distracting. 5. View - It is possible to pay for a room with a prettier view. If you decline as I did, your view will only be on the building across from the hotel. read more

CitizenM Chicago Downtown Hotel - Accessible Room - Hotels Near Me - Chicago, Illinois

Super fun hotel! Bed is comfy and the toiletries smell great. The French fries w rosemary in the restaurant are a delight, though they were out of salad one day, which was curious. Favorite part was the lighting and the game of Simon you can play w the shower lighting. That became my insomnia activity. This place is now my go-to in Chicago! read more

Birthday Hotel! What a nice time! The rooms are indeed small, with huge beds.. but it's just right for two. Spent the night with my Bestfriend ‍ & we did an entire photo shoot with the mood lighting and city view window. 1 thing though. No face/wash towels? #Awkward. Yes we could have asked but it was 2AM and the black halls with red floors were pretty scary. All in all, this hotel was a trip to the future. Love the technology. Love the vibes. Love the hotel. read more

I spent 3 nights here in December 2024. The most important thing if you're going to stay here, upgrade to the corner room! 2 walls of windows was especially gorgeous at night when laying in bed. You can see all the way down the magnificent mile. Some things about the room: Bed- the king size bed makes the experience feel luxurious and the bed was truly very comfortable. The pillows were fluffy and did not flatten. Room size- the rooms are advertised as small, honestly it didn't feel that small. If you're out doing things in the daytime, it's definitely enough space. The room has a desk with small armchair, and a bench for seating. Everything is controlled from an iPad- the TV (channels or chromecast), room cleaning schedule, room temp, lighting (although there are switches in the room) and blackout and day curtains. The blackout curtains are excellent. Lighting- we loved the different combinations of lighting we could customize. There is separately controlled overhead lighting, reading lamps on each side of the bed, under bed and window frame lighting, vanity and mirror lighting, and bathroom mood lighting, which was fun to shower in a different color every night. Storage- there is a closet, large under bed drawer, and a safe. We fit 2 large suitcases out of the way in the closet and fully unpacked our clothes in the drawer and shelf Some things about the hotel: Ambiance- there are amazing "living room" spaces with so many things to look at! You could spend a long time walking around this mini museum. Bar and restaurant- we were satisfied with the drinks and food we got late night. The chicken nachos were huge and really good! We did not purchase the optional breakfast. Check in- check in can be done on your phone in the app, on a kiosk, or with an employee. We did it on a kiosk and it was super easy, making the room key ourselves was as easy as tapping it to the counter. We also stored our luggage at the hotel on check in and check out days. Location- right on Michigan Ave, it's a 10 minute walk to the bean and millennium park, and 5 minute walk to the magnificent mile. There are lots of restaurants (including breakfast spots), and Chicago tourist stores within 1 block of the hotel. Overall, I loved this unique (and not expensive!!) find and definitely will be returning on my next trip to Chicago. I've already recommended it to friends. Staying here was really fun! read more

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Lovely decor friendly staff . I recently stayed at this location and it was nothing short of a great time per usual . The check in process was very easy and the room was ready when set time . The areas were clean and so eye catching . I love the bar option and small snack area to purchase items if hungry . The outside area has rooftop like seats for taking a moment to yourself or with friends . The rooms are perfect for one or two people . This place offers a unique and chic design so I would definitely recommend. I would say I only recommend if you are really close with your roommate lol such as a spouse or sibling since the quarters are smaller which is the main key and attraction here . The location was central to the downtown everywhere so most things were literally in walking distance or a short ride. I enjoyed this part this lost . Walking to the river walk was my favorite. Love the city . read more

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I only want to stay here when I'm in Chicago. I love the aesthetic. When I saw that lobby pic I knew I needed to give it a try. The rooms are small but just enough for the stay. You're not going to be there long anyway but even if you wanted to stay in, it's just enough space. I love that everything in the room is controlled by smart device...the blinds, the tv, the lighting. I loved the location of the hotel to everything I wanted and needed to do. read more

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Beautiful hotel in a beautiful location! Right down the block from the river and right off of Michigan Ave. Staff were great and helpful. Upon arrival you needed a key to access the floors with the rooms which was nice. Our room was decorated and had a card for us which was so very sweet. Our original room had some issues with the shower and we were moved to a room on a higher floor with a better view! Our windows were partially facing an apartment next door which wasn't my favorite but was okay. Room was small but clean and modern, perfect for two! Love the blackout curtains. Also love that you can control the room, cleanings, and get information through the app. Hotel was also able to store our bags after checkout for a few hours for no charge. Very helpful and convenient! Only downsides were the bar wasn't my favorite experience. Staff wasn't overly welcoming, food was limited, and drinks were a bit pricey in my opinion but it is downtown Chicago so I get it. Overall had a great experience read more

Overall it's a nice hotel . A few things were not good . They didn't clean the room for the whole 5 days we were there.. not good . No change of linen or towels. For the money spent I would expect at least that much . No wash clothes and no glasses. In Austin and NY they had all this . But not in Chicago . Why the inconsistency? The beds are harder than a park bench , I mean rock hard , no bounce no softness at all.Back ache city . Positives .. the gym was great, clean and well appointed . Fix the above and we will be back read more

Back at the Citizens M. Great hotel, very artsy and cozy. Great place to stay, it's in the heart of downtown Chicago. I love staying here because it's centralized and in walking distance from all the downtown activities like the river walk, grant park, millennium park, navy pier and much more. It's a little pricey but they make up for it with the free drinks voucher that they give you at breakfast and during check in. read more

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-Staff was kind and helpful -Lobby and hotel were very clean -loved the blackout curtains and the easy use Ipad - was frustrating that cleaning had to be scheduled in advance but all in all it was a clean, quiet hotel. read more

Really great value for the price. The bed and pillows are comfy, and the decor is really fun and cute.

Loved this hotel. The service was excellent and our room was perfect. We did have to move rooms when our key card suddenly stopped working which an inconvenience since we had already unpacked but the staff was very helpful and friendly and was able to get us in a very similar room to what we had. Definitely a good choice for hotels. read more

Parking was a nightmare and rooms are SO small. Not worth the . Save your money and find another spot near the Riverwalk.

I've stayed in other CitizenM locations so knew what to expect. Checkin is via self service machine, it worked fine but every screen was soooo slow. Location is very convenient to a lot of activities, restaurants. Room was clean. read more

CitizenM Chicago Downtown Hotel - Hotels Near Me - Chicago, Illinois

Very nice staff. Clean hotel. Front desk is always available. They have a nice lounge too. Room is spotless. The best part is this is located in the heart of Chicago, and is surrounded by tons of restaurants, fast food joints, stores, etc. Can't wait to come back. read more

Conveniently located near magnificent mile just south of the River. Hotel is decorated with eclectic vibes. There isn't a spot that isn't filled with art and pieces that will draw you in. The rooms are clean and comfortable. read more

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So, so glad we stayed here. It was only for 3 nights but we had a great time and now want to check out their other locations. It's a solid choice for a first visit to the city. Check in and out was a breeze and I was surprised when given the option to choose our view. Ended up on the 13th floor on Michigan Ave. The room was small but cozy. The reviews that mention to only stay here if you're with a partner or close friend is so true. You will be packed in like sardines. The only con for me is that the bed was extremely hard. It was hard to fall asleep the first night. Everything is operated on an iPad mini. There's also a gym and bar/food that's open 24/7. The staff were really friendly too. Another plus is that we were close to the tourist attractions like the river walk, and the park. And overall, I felt pretty safe here! read more

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I love citizenM hotels, but I get they are not for everyone. Why? Space capsule rooms. iPad controlled everything. A rock 'n roll vibe... And not early-relationship friendly (think dropping a deuce 6' from your newly related partner.) And, the clientele is predominately: Millennials Generation Z With a few Gen X'ers (me) sprinkled in...no worries, I can party and I'm punk rock, lol. With all that aside, I love the vibe, comfort of the rooms and service provided. I'm citizenGenX who loves citizenM hotels! 4.44 stars read more

Good location. Clean. Room was a bit small, but all you need. One of the nicest hotel gyms around!

If you're seeking a unique hotel experience -- I can't recommend citizenM enough! Admittedly, I discovered this hotel line on TikTok, and it looked so cool that I wanted to book it for my boyfriend and I's recent trip to Chicago. The rooms are intentionally very small, they come neatly designed with a huge bed, TV, bathroom, some storage space, and the coolest lighting system. You can control the lights, blinds, and TV right from an iPad that comes in the room, or off of the citizenM app on your phone. The hotel offers a gym, bar, rooftop lounge, and a small kitchen. Breakfast is not included -- I believe it's something like $20 per guest a day, which we decided against. The decor is very eclectic and I can honestly say I've never seen a space quite like this. The only downside for us was the bathroom situation -- another review here pointed out that this is not the place to book if you've only recently begun dating your partner, and I agree. You WILL hear them going to the bathroom. Additionally, the water in the shower didn't get very warm, which was a bummer considering the price. For a single traveler or a couple, I think citizenM is a must-try. They have hotels across major cities in both Europe and the States, so if you ever have the opportunity, I think you should book that reservation. read more

CitizenM Chicago Downtown Hotel - Cute decor! - Hotels Near Me - Chicago, Illinois

Citizenm was a beautiful hotel, i love it so much that I booked at another location for another trip. This hotel is more for on-the-go people and I'd say singles due to space. I stayed here for a solo trip so the pod style room fit perfectly for me with my belongings. If I had a second person with me, I wouldn't be willing to share a small space. The bartenders and staff were all delightful and the decorations were awesome. It's in a great location, you won't need to take Ubers if you're an active person as everything you could need is under a mile a way or up to 2 miles away if you really want to explore the magnificent mile. The food spots right near it were really good. Only giving 4-stars because no one could help me figure out the chrome casting on the tv in my room. I couldn't figure it out until day 3 of a 3 day trip. read more

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If you hate good customer service, this is the place. I booked this hotel months out from my stay. I was checking in late so I called the hotel so my reservation wouldn't be canceled, they kept me on hold for over 20 minutes. They stated their what's app was faster so i used what's app. Their message back to me said that i could check in after midnight and my room was guaranteed. Well my flight was delayed and I arrived to check in at 3:30am. To my surprise the front desk person stated my room was moved to a no show status. She said tried to reinstate it but they were at "maximum capacity". I explained I was told my room was guaranteed, she tried to reinstated my booking but continued to tell me the same thing. She called someone, then she called someone else. Then she had me call someone who called her and hung up on me(yes, hung up on me while I'm standing at the front desk). She finally told me, I can't do it. I have a room but i can't give it to you because I can't move the payment. (WHAT) At this point, I had been at the desk for over an hour. I am traveling alone. It's 4:30am in Chicago and they are telling me tough luck. She said I had to pay for a new reservation and just call my Credit card company. I took the room because i had no where to go!!! Then the next morning there was an additional charge on my card, on top of the rooming charge. I asked the new person up front and they told me that they had not charged me for anything. I SHOWED her my Credit card banking info that showed this and she did NOTHING to figure it out. Just looked at me like OH WELL. When i tell you this is the worse customer service I have ever experienced. If you have any issues the staff will never help you, don't stay here. The room was clean. read more