Its an excellent small town bank. Most tellers at your branch will know you by name. The loan…read moredepartment is friendly and can usually match or get really close to the multinationals for rates. The website works as well as any. Teller staff is friendly and doesn't turn over any faster than anywhere else. Since it is local paperwork usually is done faster. The bank president is available and friendly and largely free of the BS that goes with most of the bigger banks local managers. Basically I have no complaints and recommend them.

Horrible bank. Nice employees but very frustrating to deal with them online or by phone. Every…read moretime I have a problem with their system it a pain. Takes forever to get anything done and half the time they just cause more problems. Don't know if it is computer problems or poorly trained employees. Just not worth the hassle and wasted time. No not the bank for me. Just about everyone I know has moved on to other banks.

I have been banking with Citizens for many years and have found them to be a good bank. I had tried…read moreother big banks and settled into Citizens. Their hours are great for people who work the patch. I had a business for 25 years and did not regret moving to Citizens Bank. Top Notch.

I have been with this bank for close to 20 years, they made a mistake and pulled money from my…read moreaccount when my ex husband bought his girlfriend flowers and it took a week to get the money back in my account (totally different accounts) I let it slide, than they reject half of the checks because their mobile deposit app is always glitching-I still let it slide. I had to wait days because the limit on my check I could deposit had to be approved and they took forever to raise the limit (in the meantime I pulled from my savings account)-now I get charged $73.00 for making withdrawals from my account. I am done with the nonsense and I do not recommend this bank to anyone. It's unfortunate that they don't even care when you call-Diane told me, well it looks like you made another withdrawal so that will be charged and now with those charges you're under the required limit so you'll be charged for this month too--not again I won't!

the local branch in Farmington is ok, if they can keep up with the customers they have. day to day…read moreoperations tend to run smoothly. the problem comes if you have any issue on the weekend. there are no human beings available on the weekend unless it's during the limited Saturday business hours. the AI flagged me paying my taxes a few years ago and my account was locked for the weekend. now, the same thing happened again and the AI gives me the choice to approve multiple transaction attempts, or to say it was fraud. a human being would be smarter than that. I told them the first time to fix this, but they didn't. so now I will be taking my money across the street to another institution at my earliest convenience.

Theives: they essentially stole my money on international wires trying to state the receiving bank…read morewas adding fees after promising the wire complany was not. Lied - took 3.5% of my money without my consent.

*DO NOT BANK WITH THEM* If I could give half a star or none I would. Everything from bad customer…read moreservice to refusnal to open an account even when they were caught red handed years ago for opening new accounts on existing customers. They have even closed their long time location in downtown Farmington seems to signal a bad future for them. Sincerest advice is to go to a local credit union really any one but this "corporation".

The staff is very friendly. They take time with each customer. I've been with them for years and…read morethey do a great job.

For some reason these people refused to cash the $35,000 check I sent to them to pay off my loan…read more They said that the "address on file" was incorrect. They sent me letters TO MY CORRECT ADDRESS asking me to update my address... when I called them to try to figure out the problem they refuse to authenticate my account unless I could answer a random question such as where did you live when you were four years old? Instead of letting you choose security questions to answer, they ask you questions that "they find online in your public records". How is that secure? If this info is in my public records the ENTIRE PUBLIC knows the answers. I have no idea what year the car was that I owned TWENTY YEARS AGO. It literally took me 30 minutes to be authenticated by questions that were unanswerable, simply to pay off my loan. These people are ridiculous and I will never do business with them again. If you can't trust them with simple things like security how can you trust him with anything else?

Can't or won't trace a cashier's check cause they will be responsible. Caused late fees and…read morepenalties from a HOA I have had for twenty years and never missed a payment. This is the third time this bank has snowballed my accounts. Now we just use it for direct deposit for SSI and this one bill and they can't get it right. Called three times and was told it would take seventy two hours to get a call back and never got a call. I record all calls and will post those on social media.this bank and the board of my HOA will wish they paid the ninety dollar fee when I get done with them It is not about the money it is about the principal and the potential to affect my credit and standing.

don't use them!!! they keep taking money they aren't supposed to. i'm in the hole again because of…read morethem!!! they also keep changing their service fees . also they don't give you all the information they should on your statement.

This credit union is scamming its customers and making tons of money off them in additional…read moreinterest as well as late fees. We do online bill pay and it takes them up to 6 weeks to sometimes to post our payment. This time, they returned our payment (and we definitely have the money in the account to pay it.) We have tried to call and the receptionist tells us that everyone is on the line and they are experiencing high call volume. Gee, I wonder why if they arent posting customer payments. If you're looking for a credit union, DONT GO HERE!!!

Hmm never reviewed a bank before, and Im not so much an adult that I can give you stats and number…read moreinfo but here's my take on it. Huzzah for credit unions! Take your money out of big banks folks! Big banks are def the modern epitome of evil and switching over to a credit union is the way to go. I know you may think it less convenient, but that's just not true! SWFCU is prat of the credit union anytime group, so you can use any of their ATM's for free. They have those ATMS all over the U.S. so never fear. This location is very central to downtown Farmington which is also convenient. Their branch is pretty small but they are pretty quick. It's also easy to get ahold of them by phone and through their website. They also have an app so you can do phone check deposits! Ahhh the lazy man's way ^.^ They also do all the basic bank stuff like IRA accounts, CD's , checking, savings blah blah blah. They even notarized something for me. Check em out!

I joined Animas Credit Union in the 1980s and really liked ACU for decades. In recent years,…read morehowever, service and just regular business competence has declined radically. When ACU did a software "upgrade" awhile back, everything was a royal mess. Then, someone in Brooklyn, NY, wiped out my checking account and it was a rigamarole to get my money back. Then, my tax refund and stimulus checks were somehow "lost" electronically and the hassel with ACU and the IRS was unbelievable! Now, ACU has been acquired by Sandia Federal Credit Union and online banking is a mess once again. SFCU has tried to pay my bills out of the wrong account and then charge me insufficient funds fees when the right account had plenty of money in it. Local control has been lost and SFCU seems to operate more like a for-profit corporate bank than a local, member owned CU. No one I talked to voted for the acquisition and I'm skeptical that the results of that election were honestly reported. I'm looking to transfer my business elsewhere.

I did a wire transfer to my friend in NM. Animas CU which is now merged with Sandia Lab Fed CU had…read morebeen uncooperative with my bank, Chase in NY. We did a recall for the funds since this CU refused to give the funds to my friend on 4/8/22. CU refused to speak to me and staff were rude when I called. They had been unprofessional and uncooperative with my bank in returning my funds. I had reported them to different agencies as the funds were intended to help pay for a child's medical treatment in Korea. Instead, they held onto my money for 2 months and kept demanding paperwork from Chase. They also wanted me to complete a form but never sent Chase the form. They don't know what they are doing. Trying to reach their administrators is useless since no one responded. Katie, manager at Farmington is heartless when I told her my money is donation to help a child and like the devil in disguise, she wasn't helpful. Katie handles the case as per their customer rep when I called. Katie would tell me she doesn't know anything about the case and shows no concerns even though there is a sick child involved. She also said she doesn't make phone calls when I told her the staff at the executive office of Chase had been trying to reach her. I asked to speak to her supervisor and was told there is no one. I also called Sandia Lab Fed since they merged but no one calls me back. I left messages for Ms Smith, one of the supervisors. I also tried to reach out to their board of directors as they should know what kind of staff they have serving the community but was told emails are restricted. I was able to leave a message for their current CEO but no response. Nora, manager at Chase continues to f/u on our recall as Animas CU- Sandia Lab Fed continues to hold onto my $9500 for past 2 months. Anyone who is a customer or want to join this CU should be careful of your money. The staff don't care and even when I have all the transfer paperwork including managers and bankers from Chase who verified I am the sender of the wire transfer, CU had not returned my money. For the 7 yo girl, last I heard was her blood pressure dropped and in critical condition a week ago. . She missed the window period for the stem cell treatment. The child who is an orphan deserves a chance to live but Katie and her credit union destroyed her hope and chance. I want everyone, not just residents in NM to know how uncaring and inhumane the staff behave in this credit union. I don't want any consumers to have to experience what I am going through with this credit union.