The Credit Union is a great place to do your banking. The money stays in the community, the staff…read moreare friendly and know your name and can help you sort out your financial needs. It is a good feeling to work with a financial institution that keeps your money in the community, helping to build homes and businesses where we live. The only knock on it is that it would be great if they could integrate our banking data with some of the on-line budgeting software that helps track household expenses.

From the owner: Leather Stocking Region Federal Credit Union Provides Bank Services, Cash Advances, Direct Deposit,…read moreSavings Bank, Credit Union, Online Banking, Mobile Banking, Insurance Services, Visa Platinum Credit Card,And Youth Saving Services to The Cooperstown, NY Area.

6/17/26-Cashier Anneth *****?stat as usualSkways ask if their she could help me with.it seems I…read moremost often deal with Anneth at the drive in window, which is fine. All cashiersI have dealt with in this branch are above average, and a pleasure to deal with.also. Kudos to management for setting and keeping the bar high with old fashioned great service people and results. A FIVE STAR BRANCH. (*****) Carl L

Terrible business hours at this location. Not convenient for working people. Inadequate and…read moreunfriendly staffing.

I should have read this review before I chose this bank. Do NOT apply for a loan at this bank. Loan…read moreofficers and Underwriters are incompetent and not at all detail oriented. It was so disappointing to realize this.

TL;DR: incompetent, uninformed staff who happen to be racist and xenophobic. Take your business…read moreelsewhere. The staff who work here practice discriminatory behavior and seem to think that it's okay to be ignorant. On 2/11/25, I visited this branch with my husband to open a new bank account. When my husband stepped out to withdraw some cash to deposit, Kate, the banker tasked with opening our joint account, asked if I were a US citizen, even though she had a copy of my driver's license and social security card in front of her. Despite my pronounced Southern Californian affectation and living no where else but the US my whole life, Kate automatically assumed that I was a foreigner because I wasn't white. I've held bank accounts all across the US for over 30 years and have never been asked that by a banker before. After I told her yes and hoped that it would be her last indiscretion, I was wrong. When my husband (who happens to be white and is an immigrant) came back, he gave Kate 2 forms of ID, his driver's license and green card. After seeing my husband's green card, Kate, went to her manager and asked if we needed to fill out an IRS w-8 BEN. An IRS w-8 BEN is a form for non-immigrants who happen to hold assets in the US and don't pay income taxes as they are not authorized to live in the US long-term. This form would take an additional 30% tax on what we both deposit into this bank account (as it's a joint account). This would be unnecessary and completely unfair as we are both high earners who are already taxed at a higher income bracket. I told Kate that this form wasn't necessary as my husband is a documented long term resident who has been employed by several US employers over the years and happens to be married to a US citizen. I even showed her the IRS website that said permanent residents and citizens should not fill out this form. Kate didn't listen and even said that not filling out the w-8 BEN could result in the revocation of our account. To add insult to injury, she even asked for my husband's last foreign address, even though he's lived in the US for over 3 decades. The next day my husband went to the branch on route 28 and told them what happened. They confirmed that Kate was wrong and apologized to him. However, we decided to close the account anyway, as we wouldn't want people like Kate and her manager benefitting from our business. I've reported this incident to NBT's customer service line, the NY AG, and plan to report this to the CFPB. Don't give these xenophobic, racists your time and money.

We've taken out two loans with this bank. We were able to get a lower interest rate than with other…read morelocal banks and the service was great!

Great bank, I just closed on my new house and their rates were the best available. Got a great…read morepackage with minimal closing costs. Dwayne Marcus and Kim Reed were both excellent! Closed in less then a month

NBT Bank in Cherry Valley, New York offers the kind of personal service I thought was of a by-gone…read moreera. Sort of the 'Cheers' of banks, where everybody knows your name, and is always willing to help and go the extra mile. The personable, knowledgeable staff have been of immeasurable help to me countless times, and have changed my concept of a bank being a cold, heartless institution into one of neighborhood friends. Thanks, guys!

Efficient, professional, informative, accommodating and friendly. A wonderful bank with outstanding…read moreemployees!

Avoid their online banking. I was unable to log into my online account. I entered my User ID and…read moreSSN to change my password and received an error message that made no sense. I am scheduled for a full knee replacement and walking is a bit of a problem. I then called the SCFU (855) number, which was Number 2 in the Q for 13 minutes, and then SFCU hung up. I tried again to call the 855 tele number and was Number 1 in the Q for 12 minutes. I feel like closing my accounts there after this experience.

SFCU elaborately stole my 2019 Nissan Versa car with KKV of Cobleskill, NY. SFCU sold my…read more$23,000.00 used car for just around $10,000.00 and wants me to pay the balance plus for KKV repo. I am also out of my original Honda car that had no lien with less than 38,000 miles and was an early original trade-in, and had a retail value of at least $17,000.00. So, my trying to get a decent used 2019 Nissan Versa car is costing me $27,000.00 dollars and no car. So far, no one is doing anything about this systemic predatory corrupt system that is scamming me in Upstate, NY. They try to make it look like it is my fault.