Got a text my account was overdrawn because I got charged a $15 service charge. Went directly to…read morethe bank to resolve... was told by friendly "teller" that I would need to see a "banker" I expected a wait even though 4 "bankers" were present and without customers. After 30 min. the branch manager came over to apologize and say it would be 10 more minutes... meanwhile she sat in with another "banker" just to get to know her customers... 35 minutes later she finished up and I caught her attention as I was 5 minutes from closing my account!! Her attitude and excuses only infuriated my 2 minute problem... of course I would need to make another appointment to close my account!!! Poor customer service and shady service charges!!! Be warned!!!

I'm sure it wasn't this bank specifically but I've coke to terms with the fact that I probably have…read moreto leave Wells Fargo... was told by one operator that a transaction would be covered after a scam... after the investigation my case was pretty much thrown away... where do I take my money now?!

I purchased a vehicle from Krietz Auto in Frederick Md back in august of 2023. While purchasing…read morethis vehicle Krietz had my lender as Fulton bank (not my choice). I of course recieved a payment booklet with payment stubs along with preprinted address labels to mail my payments to Fulton. Which of course I began doing so as payments were due. July of this year 2025 my bad experiences began when I was called by a representative from Fulton called me. She said that they had not received my payment. I then of course while on the phone with her checked my bank statement and the check I issued was not cashed. So I payed my payment over the phone while incuring a late charge of $139.15 which I paid. To only find in my mailbox days later is the returned envelope with Fulton's preprinted address label still on it saying that the address was incorrect "return to sender". Needless to say I was not happy given that this turns out was Fulton's fault on the lost payment yet I paid the late charge. I then decided to call Fulton and set up autopay (not a easy task). I filled out the forms and was assured everything was set for the next month. Now mind you I did not even bother asking for my late charge to be refuned (I should have). I then mark my calender for the next payment due date to keep a eye on my bank account. Would you know the autopay did not go through so I then had to call and start the process over again. What I want everyone to know to this point I have been paying $1,000 a month over my minimal payment due since October of 2024. I went through the entire autopay process again and was assured it was taken care of. Well like before I made sure to check my bank account on the autopay due date which as November 29, 2025. Given that fell on the weekend I checked Monday December 1, 2025. This is where the absolute INSANE action was discovered! The good news was that autopay worked this time. Bad news is Fulton bank took my minimum payment amount $1,391.46 (not the $2,391.46 requested). I then see Fulton bank also withdrew a additional $56,684.46 from my account causing of course a over draw of $37,000 dollars. Needless to say I was beyone angry and called Fulton immediately! To then sit on hold for 1 hour and 48 minutes before a representative came on. From this moment forward it all became apparent that this bank could CARELESS about their clients! I spent my entire monday (missed work) on the phone with 4 different people and got no where! I then had to drive to my bank for help and my bank was able to stop payment and give me my money back. The only reason this was possible is because I caught the THEFT prior to them taking hold of my funds. I of course incurred fee's lost a entire day of work and so much anxiety to endore after a thanksgiving holiday! Here is what Fulton offered me as a solution. A $100 dollar gift card for them stealing my funds and never at any point getting what was requested for a autopay months earlier! The last gentleman I spoke to was Kenny Keogh and to be frank he could careless what I was put through. Be well aware of the kind of service this bank offer's. In my experience they will gladly steal your money for a simple fee of a $100 gift card and a sorry! STAY AWAY FROM FULTON BANK!!

Although I've never banked with Fulton personally, I've dealt with them professionally for the last…read morethree decades in my line of work. They are a true local bank and one of the few in this area that didn't change hands and sell out to a national competitor. With plenty of locations and online banking it's easy to access your account. Customer service has always been helpful and the branch managers always treat business account holders like gold. Recently I had to resolve an issue on a personal level concerning a Fulton drawn check. The branch I deal with professionally was able to assist me. It did take some time for resolution, but ultimately what I went in there for was accomplished. Four stars because if you call the 800 # you end up in call center que. While they do their best to assist you sometimes you just need someone from the branch. They also charge a $5 check cashing fees for non account holders. SIDENOTE: the East Petersburg branch is often hard to get in/out of but there is a back entrance. You might need to make a few extra turns but during rush hour that's your only option.

They have always been helpful to me. And they take the time to get to know you and become familiar…read morewith you and they have free account options, something my old bank lacks. TY so much!

You'd have better luck keeping your money in a mattress. This is an online banking institution that…read morerequires you to go into a branch to make a wire transfer but offers you the most ridiculous office hours. Even if you do manage to make it into a location, you'll be there for at least an hour while someone rummages through their desk for the SOP to help you with what you need. Lose your card? No worries. None of the locations offer the ability to give you a new one so you'll be waiting 5-10 business days because they don't know how to expedite. Traveling? It's a roll of the dice if your card actually works. If I could give them 0 stars I absolutely would.