I have been with Needham Bank for both business and personal checking and savings accounts, and…read moremortgages for over 25 years and I recently started a new company and chose a competing bank. Ever since Needham Bank began it's transition to a large bank the service has become terrible. The bank's new online banking platform is terrible and extremely difficult to navigate. And you know have to log onto a separate Bill Payment for bill payment. It doesn't make any sense to have to login to online banking and then use a separate ID and PW to login to Bill Payment. The new online banking website was a disaster and the new bill payment is even worse. How can a bank just get everything wrong when upgrading their services.

New customer via Bank Prov that cannot reach the bank on the phone; all calls are disconnected…read moreafter 6 minutes on hold. Call back feature does not work. They will reply to email and only say, to CALL the bank. Sorry but the phone lines are not working. No way to login to the site and check my banking.

Great customer service!!! When you call the representatives are very knowledgeable and friendly!read more

stay away from this bank . they are a scam. They keep adding extra charges with out any explanationread more

A lot of people told me that dealing with a bank when buying a house is the worst part of the whole…read moreprocess. I was referred to Andrew Monticone out of the Needham branch, through the whole process. Not only did he work step by step and helped me to find the best way for me and my family to get this done quickly and without any delays. He was very good at keeping me informed of what is going on and what to expect next. Communication was terrific and understandable all through this. Even though I dealt with Leader bank in Needham I visited the Seaport branch to open my accounts. In both cases I well pleased with the service and the people that work for this Bank. I wanted to use a small bank just because I knew I wouldn't be just a number in line. And I strongly believe that even if Leader Bank grows to a large bank the service and kindness I received will not change. I would love to thank Andrew and leader bank community for a great job and the compassion on which the showed me and my family. God bless you all. Nelson Vargas.

Andrew is the best loan officer I have ever come across with several years of careful research and…read moredozens of interviews. He is exceptionally knowledgeable, articulate, responsive, and just excellent at his profession. We will always come to Leader because of Andrew M.

Excellent bank! Great location with parking lot. The staff is knowledgeable and friendly. Always a…read morepleasant experience.

The bank is extremely aggressive in applying insufficient funds fees (NSFs). I have even had NSFs…read moreapplied when I have had plenty of money in my account. They have no desire to correct this problem. I would almost call it a criminal enterprise.

I highly recommend you use another bank. A piggy bank is even better. If your into fees and slow…read morecustomer service by all means. I loathe this bank

A shoutout to Christian Carmo he assisted my fiance and I open a joint account and he explained…read moreeverything clear and professional. Thank you! I recommend this bank and branch 5 STAR SERVICE

I just opened a savings and checking account there today. Christian Carmo could not have been more…read morehelpful!!! He guided me through everything I needed to know about getting my savings account and checking account started, including getting my wife signed onto both accounts in case of emergency. He got my ATM card, and ordered checks for me. He also showed me how to use the mobile app which I now have on my phone. Christian took his time and answered all our questions. We appreciate all his help and he is a great reflection on Metro Credit Union. I am closing down my former credit union account because it seems they can't be bothered and I did not like the vibe the last time I was in there. Thanks, Christian!

These guys are doing a great job of taking care of their customers during the Coronavirus pandemic…read more I parked in their parking lot, walked over to the drive through, and was able to get a cashier's check at the drive through. Thank you for all of your help.

Ihave been a Needham resident for over 35 yrs. I have trusted this bank with a number of personal…read moreaccounts, Ira's & Cd, Safety dep. box, & account for grandchildren. Always very polite and accommodating. When calling on the phone, they are always eager to help.

They were extremely rude to me when I called and tried to ask a question about my debit card. I was…read moreblown away at how rude and disrespectful the lady was to me over the phone. It ruined my day and I will no longer be doing my business there. If I could give them 0 stars, I would.

Citizens Bank is the most dysfunctional organization I have ever dealt with. My family has been…read morebanking with them for over 30 years. This week we had all our property tax checks returned to us because Citizens decided to send them as Electronic payments instead of paper checks. They have been processing without a problem up until this week with checks. When they made the change to Electronic payment this month they truncated all the account numbers and the town could not process them. Repeated calls to the bank have resulted with them requiring me to reissue all the payments and they have not returned the money back to me. It is a good thing we have enough in the accounts to be able to pay them twice! Someday we hope Citizens will actually give us back our money. My advice to you is go to a real bank and stay away from Citizens! Their online banking system is childish and lacks a lot of functionality like the ability to print payment confirmations in a useable format unless you cut and paste them into a word processor like Word and edit out all the childish graphics. This may be a good bank for teens or children, but they are NOT professional in anyway. If you value your money and financial health stay away from them. Earlier this year I had them issue some bank checks. Even though they were going to other members of the family and they have had this account for 30 years they misspelled the name on every check and made them out for the wrong amounts! It actually took them 4 hours to complete and issue 4 bank checks. Fortunately I looked at them before I left the bank and noticed the spelling and amount issues. It then took them another hour to correct them. If you use Citizens be sure to balance your accounts. They are totally incompetent! As soon as the taxes are done we will be leaving Citizens and going to Chase or Bank of America. At least their systems work!

Don't go to this branch if you need anything besides the teller…read more We went in to get something notarized, and ended up receiving an unwanted high pressure sales pitch to change our credit cards and mortgage. It was like having to deal with a used car salesman when we just wanted a stamp on a piece of paper. Go down the street to the Highland Ave office.

I have been a member of Metro for many years; I got my first car loan through Metro $180.50 month…read more:) I was having an issue with my debit card; many customer service representatives tried to fix it multiple calls nothing worked. I have two accounts, so it wasn't a big deal I just transferred money around via the app. I was going on vacation; I stopped in at the Newton branch and Ryan Wong greeted me, he was very polite, cheerful and eager to help. Not only did he put the vacation dates on my card he figured out what was wrong with my primary checking account and printed me a new card I tried it at the ATM and WA LA success :) Not only did Ryan help with my vacation request and fix my card he followed up via email with instructions on how I can sent vacation request through the app. Ryan went above and beyond; I want to make sure he gets the recognition he deserves. I not only give Metro five stars I give Ryan five stars.

The review that i have posted, I would tell that all the tellers have been very, polite and help me…read morein all the problems give them to solve. Also I had problem to write this review to give this branch a rate of 5 stars.