I was surprised with how disappointing my experience was with this bank. No wonder I never go into banks to do banking. I opened a checking account online b/c I saw a deal where they'd give you a $200 cash bonus if you open a new account and make a couple of deposits after you open the account. So I open an account electronically by creating a check from my current bank. Everything was fine (I checked my new account online - money was in there - okay, good), until 2 weeks later I get a letter from Citizen's bank that my account had been overdrawn, and I owe $20. I also got a letter from my current bank regarding the check I wrote. I didn't understand what was wrong until I called my bank - they do not honor electronic checks. Therefore, they declined the transfer to Citizen's bank. I thought the best way to resolve this was to go to a branch, hand over a check for the same amount, and get the fee waived. I met with the bank manager, who seemed a bit confused about the situation. She has to call headquarters to see what was going on. According to her, my acct. was frozen b/c they were concerned about fraud (b/c I created an electronic check that was rejected). But I was in the bank, with a check in my hand, and they could not give me an answer. The manager said she has to speak with her regional manager to see if the account can be unlocked so it can be activated gain. She didn't ask me to pay the fee. She told me she'd call me later that day to let me know where we stand. At this point, I was still interested in keeping the account. I did not hear from her later that day, so I called the next day. I spoke with her and she still did not have an answer. She said she'd call me in the next couple of days when she hears from her regional manager. A week goes by, and nothing. I called her again a week later, but was not able to speak with her. Someone took my message and told me she'd call me back later that day. I waited, and again, nothing. I got tired of waiting after a week and called the 800 number directly, and the representative told me all I had to do is pay the $2- penalty, and my account would be fine. I explained to her what happened, and she was apologetic, yet she did not offer to take off the fee. I told her I wanted to close the account. and she expressed that they'd really like to retain me, yet she made no effort to keep me other than saying Citizen's bank would love to keep me. I was then put on the call with another manager to close my account. Again, I expressed my frustration and my experience with the local branch. She was apologetic, but she never offered to waive the fee to keep me as a customer. I guess there is really no such thing as a free lunch. Instead of making $200, I lost $20. But the money isn't what bothered me - it was the entire experience with this bank and the branch I went to. Maybe I would have had a different experiencing if I just called the 800 number first, or went to a different branch, but this was what happened, and I won't bank with Citizen's again. read more

This is the absolute worst bank to secure a mortgage. Even though I am a depositor for the past 45 years, have ample savings, significant income this bank waits until the 11th hour to give you the clear to close. They request a lot of information which was all supplied extremely timely (within an hour most times) they hold up the process. The loan officer is rude and inefficient. I chose this bank because they held my current jumbo Mortgage for the past 10+ years and figured this tiny mortgage was a no brainer. Now we are too far into the process to change direction with 24 hours to go. The stress and disregard for their customers is unbelievable. Run don't walk. read more

This branch is horrible. Not sure of their hiring process/requirements. Let me tell a story.... I was the victim of ID theft in which another Citizen's branch in Wilmington, DE allowed two people to walk in and withdraw my entire savings account and just walk out the door. My branch manager (Chinelo E) here at this branch on Main Street told me it was a teller error and not to worry about it being fraudulent. Well that wasn't the case at all. After speaking with the fraud dept it was confirmed as theft but Chinelo never called me back to let me know. I mean I guess that's tough when you only work 3 hours a day. She/ Chinelo offered no advice at all. Didn't offer to put a freeze on any of my accounts or report anything to the credit reporting agencies. Didn't offer advice as to file a police report. Absolutely nothing at all. Wasn't her problem which is, I guess is the normal level of customer service nowadays at Citizens Bank. Even when I came in to close all of my accounts with Citizens she didn't even look at me or talk to me. She had one of the other workers there handle this and didn't offer anything to make it right. Took about 3 weeks to get all of my money back after being treated like a piece of trash the entire time by each department. Filed a complaint nothing came of it. Yelpers beware of this branch and Citizens Bank in general. The branch manager is a joke and grossly incompetent in her role and the banking institute itself will treat you as they see you. Like a piece of trash. read more

After signing up for the marketing promotion I received in the mail, the Parkridge branch of Citizens Bank in Eagleville, PA deposited funds twice to my money market account, rather than my checking account. Never being notified of the error, despite checking on the date that the bonus would come to fruition, I was told that I was ineligible because the funds had been deposited to the wrong account. Each time, I presented the card with the two account numbers that the bank had provided, which were barely legible. I asked that the money be put into the account to satisfy the marketing offer. Both times, it was deposited incorrectly. Now, after months of keeping my money, and clearly seeing that all requirements were met, with the exception of the account being in correct, Citizens Bank told me that the branch itself would have to accept responsibility. THEY DID NOT. Instead, they said they would "split" the amount with me. I'm sorry, but I didn't split the $20,000 that Citizens required deposited into one account, or the two additional deposits that THEY deposited incorrectly. Anyone can clearly see that the earnest efforts met the requirements. Upon visiting this branch, I was seated with the "acting" manager, although she represented herself as the manager. After speaking to marketing and customer service, I found that there was no manager in that branch, that she was on "loan" to another branch. I was promised phone calls and that the matter to be taken care of, none of which happened. I finally reached out one last time to the branch to get the regional manager's name. I was told by Parkridge Citizens Branch that they had no idea who it was or how to get the number. Really? Anyway, I called the Audubon Branch, and they provided me with the name of a person, supposedly the branch manager. I sent an email last week, and got no response. I am deeply offended that this branch falsely deposited my money to save a lously $250 of the $500 bonus. If the bank is that desperate, perhaps they shouldn't have marketing departments on the payroll, especially when the deals are not carried out as promised. I still have the money in the account, awaiting the additional response and $250 deposited. I am so upset, and dismayed by the lack of integrity and response this bank demonstrates. People, take care if you are thinking of answering a Citizens Bank Marketing Offer! Here is the email I sent regarding the problem to the "name" of the regional manager: To kristen.lyncch@citizensbank.com readingtricks@yahoo.com Hi Kristen, My name is Kathryn Schiefer. My husband and I responded to a promotional offer regarding opening up a checking and money market fund. I made the required deposits, but the branch at Park Ridge deposited the additional, required funds to the money market funds, not the checking account. My husband was with me both times we deposited funds to the bank, to meet the requirements. Both times, we told the teller that the deposit was to go in the account to satisfy obligation for bonus, mailer. Both times, the money was put into the wrong account. Not having the offer with me, and barely able to read numbers printed on card provided by bank, I relied on teller to correctly choose account. Fast forward a few months. I stopped in twice to see when bonus funds would be deposited. Tellers looked at their screens and I was told mid to end of September at the first inquiry and the end of September at the second inquiry. Then Saturday, I went to get the money and I was told by a teller that she had no idea..older lady. I waited to meet with Jamie who I believed to be a manager. While waiting, I called customer service. I was told at that time that the offer was invalid since the requirements had not been correctly executed. As you can imagine, I was perplexed to say the least. After meeting with Jamie, I was told that she would have to wait for information regarding why the offer was rescinded. She was to call me Monday or Tuesday at the latest. I also left her with my husband's number, who was with me.. Neither of us received any phone calls. Fast forward to Wednesday. I called again, and ended up speaking with a woman by the name of Lauren, via customer service/marketing, since neither Jamie nor any other manager was at the Park Ridge location. Her number is 866-991-0404, x 7740. She was to call me by today, Friday, today, at the latest, after getting branch to acknowledge their mistake. After seeing a Citizens Bank number on my phone, I called back, but was not able to speak to Lauren. Instead, while I was on hold, she gave the person who answered a brief history, and then that person informed me that the branch would not accept responsibility, and would deposit only $250, not the full $500 into my account. So, here it is Friday. I have spent an enormous amount of energy withdrawing funds, depositing funds, setting up accounts, speaking to Citizens Banking personnel, and I am at a loss... read more