I'm a long time subscriber, got the physical paper delivered for many years, then went to digital, a couple years ago. Cost: $8.95 a month. This week I got an email saying the new price would be $4.50 a WEEK, so $18 month. I'm not understanding what upgrade was made, that would justify a 100% cost increase! They don't even have a physical office anymore; they list the address as N Washington St. Wilkes Barre, and indeed that's where the office WAS. Last time I walked past the building (not even recently), there was a FOR SALE sign out front, and the office was totally empty. I learned that all employees work from home now. Well, that's a pretty big cost saving, to not have to maintain an office. I wanted to share my disappointment, and will not be a subscriber much longer. There is very little local news listed anyway, it's mostlly AP articles. Sad to see this once fine newspaper go downhill like this. read more

Delivery problems. Every time there is a snow flurry the paper is delivered the next day. Don't need to read yesterday's news. instead of getting up at 3 am when roads might be bad why not wait until 8 or 9 am when roads have a chance to be treated and then deliver that days paper. if this continues all winter consider yourself canceled. Not acceptable going forward. Make change's now or goodbye. read more

Well I have been getting this paper now for a long time Every week I am always missing a paper and they dont do anything about it As the other people say their C/S is over seas and have no idea what you are talking about So I am considering of getting rid of it I like to read my paper when i wakeup NOT in the afternoon Get rid of the overseas C/S read more

Like some other reviewers , I have an issue with my Citizens Voice subscription. In June of 2024 I paid for 52 weeks at $150. I have now received an invoice claiming my subscription expires on March 2 2025. That's 3 months early. Customer service (a call center) tells me the rate is $4 a week. That may be the rate now but that was not the price I was billed and paid for. The representative tells me they can't help me and there is no one else to call. I'm furious. read more

do not call for help because they are overseas! i tried to calling for a a new subcription and asked a simple question and she dind'r understand the question. an american person would have. i will pass on a new subcription with the citizen voice. keep the jobs in america!!!!!!!!!!!!!!!!! read more

I paid my bill for the Citizens Voice at the end of May for 26 weeks, this means it should be paid up till the end of November and I have the receipt saying that. Yesterday I got a bill saying that I'm only paid up until October 13. When I try to contact somebody, you can't get in touch with an office and you have to go through a call center and nobody can help you. When I finally spoke to somebody, they said that my subscription is only paid until October 13 because the rates went up. If I paid until the end of November, I shouldn't have to pay for a rate increase until my subscription runs out. They never informed me of a rate increase, but sent me a bill. I just wonder if everyone is having the same issue and people are just paying without questioning it. This seems dishonest to me. read more

You never can get a customer service representative on the phone, when you don't get a paper for days on .I call and call no response.,or if you do get a automated message we will credit your account, what good is that if you never get a paper. read more

I enjoy the Citizens Voice newspaper, over the format of the Times Leader. The big problem with this newspaper is delivery! I have called numerous times over the year or so to report missed papers. I understand it is difficult to find carriers, might I suggest the company hire someone at a fair rate w company car to deliver the papers. read more

The delivery of my daily newspaper is bad,I have to say I get it about 60 percent of the time and it doesn't do any good calling because they always have an excuse as to why they don't deliver again,as I paid customer I expect to have my daily newspaper,once my subscription runs out I will never deal with them again. read more

Changed to this from times leader for lack of dependable carriers. Looks like I'll be stopping this as well. Does anyone hold their employees accountable? No one in circulation has decency to return a call or offer an explanation. Excuse is always we'll credit your account. NO! I want the paper I paid for 3 months in advance. read more