Same experience as other .. this company is advertised on ebay, and make it easy for your to ship…read moreusing other shipping company like Hermes or DPD, it is simple 1 or 2 click process. The challenges arise when there is a problem with shipping, i.e. package damage or loss, you can't go to the shipping company, and have to go through Packlink. You can't call them, they don't respond by email, they mentioned 30 days to investigate, when Hermes takes 48 hours, they asked for ridiculous amount of paper work, photos, invoices etc. to either delay payout or drop the claim. This is horrible experience, and I reverted back to use Hermes directly, it takes more than 2 clicks, but in case of issue, you know you can count on their customer services.