I am finally free from this hell-hole. I could write an 800-page manifesto about how awful this apartment complex is. Here are the nightmarish highlights: The clubhouse/gym/racquetball court flooded. Burst pipe. No fault of the tenants. All of it remained closed for over a year. These are part of the amenities you are paying for. We continued to pay full price for these amenities that entire time regardless of the fact they were unavailable to the tenants. We approached about this, management and the corporate office basically said, "Too bad." The elevator in my building was out of service for over 8 months. Senior citizens and people with disabilities suffered greatly. When approached about this, management and the corporate office basically said, "Too bad." When the elevators were finally being repaired, I talked with the maintenance crew, they said this was a futile repair since the elevator shaft was literally sinking into the swamp that surrounds this property. When approached about this, management and the corporate office said, "There's nothing in your lease that guarantees use of an elevator." The outdoor parking lots were littered with potholes. Potholes that were grounding out cars. Potholes that people were falling into and injuring themselves, including me. When approached about this in March, 2025, corporate responded to my complaint saying scheduling is a problem and it will be addressed in June." After YEARS of these potholes, it took them over 4 months in 2025 to address the issue. And then when it finally happened, they only fixed half of the parking lot in need of repair. On a Friday night when I arrived home from work, there was spilled food/vomit in the lobby area of my building just outside the elevator. That spilled food/vomit stayed in the same spot until the following Monday afternoon. All the while, the property managers were bringing potential tenants into the building without cleaning anything. This was not an isolated incident; this kind of mess was present in the lobby more often than not and remained there for days. The front door to the building was broken at one point and did not close and remained that way for three weeks. The interior security lock for the building was malfunctioning at least once per month and remained faulty for days at a time allowing anyone off the street to enter the building at any time. The complex does not address noise complaints whatsoever and instructs you to call the police. Delivery packages were routinely stolen and even when they finally secured the package room, that lock remained faulty for several weeks allowing anyone off the street to simply walk in and walk away with packages. The parking garage in my building had massive leaking for months which resulted in mold and a smell which forced you to sprint to your car because of the fumes. Pool rules are not enforced and twice during my tenure in this complex my hope for a quiet swim at night was foiled because of floating diapers in the pool. Management is continually putting up signs for new rules with threats of fines. Avoid this apartment complex. (I fully expect regional managers or the corporate office itself to respond to this review by maligning me in any way they can. Regional managers and the corporate office staff are rude and insulting and have actual disdain for all their tenants. They will take no responsibility, and they will make no improvements. Watch.) read more

Awful. Buildings are rundown. Management is terrible. Lived here for one year. Had to have fridge replaced after they fought about how I was filling the freezer too much. Disposer broke and it took them over a month to fix. Parking lots have huge pot holes. The elevators broke almost every weekend. When something did need to be fixed they would show up un announced. I moved out and they send me a bill for replacement of carpet. The unit was spotless when I left. It is NOT worth the time to stay there. Found bugs more than once! Management didn't care. read more

Do not live here, I'm gonna keep this short and sweet. I lived here for 6 days! only 6. Thank god I was able to get back into my previous apartment. Theres COCKROACHES and I found mold in the bathroom. Apartments are poorly inspected before signing new people off. Thank me later read more

Would give 0 stars. Do NOT live here. There's cockroaches. When we talked to Mike he was responsive and understanding and tried to be problem solving. But the other lady - rude. Claimed it was our fault. Um no ma'am do your research and talk to the guy that actually inspected our apartment read more

Worst apartment we've ever lived at, the elevator has been out for an entire month with no resolution. We had to move out with it being down as well. No urgency to fix anything. Do not live here. read more

I was so looking forward to making this place home, but now I can't wait for my lease to end. First, the manager is rude and difficult to communicate with, she is unwilling to listen and she is condescending (her staff seems nice.) They are non-responsive when I have a concern, such as my inability to use my own parking spot because so much junk, such as furniture, by tenants is dumped there. They have not been fully transparent and/or honest; an example being my apartment needing to be fumigated. They told me it was just standard prevention, but it was not. The front lobby of my building and the stairwell are often dirty and smell (just painting the stairwell and new carpet in that area would help.) I would definitely look elsewhere. read more

My recommendation is that you look elsewhere. Location: Claremont Apartments is located on Opus Hill in Minnetonka. It has easy access to a large network of walking and biking trails right outside of the building. Down the street is a very nice beach with a floating dock that has a diving board and platform. It is not within walking distance of restaurants, Target, Grocery Stores, Drug Store, etc. You have a couple restaurants and gas stations within walking distance. The bus does stop right in front on Smetana. At one point I was explaining to someone where I live, and he referred to it as the ghetto. Staff: The leasing agents and the manager are very nice and seemingly pleasant people. To this day I am not certain if they knowingly lie or if the corporate office keeps them in the dark about many things. Facilities: When you rent an apartment here they will talk about the classes that they offer in their gym, the pool that they are having built, the community room, and the underground parking that comes included with each apartment. Their gym is basic, pretty nice equipment and is well maintained. Also, it has a racquetball court, how awesome is that? This isn't something I use, but the classes start and stop. I've noticed that their are very large gaps (months) where classes are not offered. The community room is very nice, the furniture is comfortable and a pretty good place to have a birthday party for your child. During business hours free wifi is available here and in the gym. Yes, really, they shut the wifi off when the office closes. *sigh* the pool. One of the main reasons that we moved into Claremont is that they were having a brand new pool and my daughter loves to swim. This place was a little more expensive than others, but she would have the pool to play in .... WRONG!! The pool that we were promised would be completed and opened by the end of June 2014. Here I sit on September 19, 2015 and the pool is still not open. It is filled, no furniture is around the pool and it is locked. The advertising you see showing a pretty sparkling pool nested between the buildings is incorrect. The pool has not been used by a single resident. Last summer (2014) the corporate office agreed to reimburse residents for a season membership at the super nice beach up the way. Okay, that was good business and gave them a buy for the year. The summer of 2015, we got nothing. The underground parking is pretty nice, especially in the winter. Just be careful, the spots are narrow and some of them would be difficult to get into with a larger vehicle. The parking lots are a mess. Out in front of the 10601 building the culvert has collapsed so the water runs outside of it eroding the fill and eating away at the pavement. This past spring, around April a hole developed above this culvert near where you would normally drive. A cone was put next to it so that people wouldn't hit it. Then as the hole got larger, it was put inside. That hole, again, still not fixed and is the right size and depth to do serious damage to your tire. Building/Apartment: The buildings are okay. I have seen better, and I have seen worse. Noise is a problem in these buildings. Very little insulation remains between the units allowing the noise from subwoofers, televisions, heavy footed people walking around upstairs is bothersome. Don't even get me started on the college kids drinking on the decks. The apartment itself is nothing exciting. It has a washer and drier in the unit which is nice. There are huge gaps around the AC units in the bedroom that allow for cold air to blow in during the winter months. If you complain they will give you a cover for them, but you need to complain. Personally I would prefer that they be properly installed. Mold, my building has a mold problem. As part of the lease you must notify the office if you have mold and they will take care of it. When I moved in I noticed some on the ceiling and put it on my inspection list as something to take care of. This never happened. Eventually I submitted another work order and they came in and painted over it. That just made it spread. Three or four work orders later I still have mold growing down the walls and ceiling of my master bath. Crime: The security system is a joke. If someone is able to get into the garage they have full access to the building. On multiple occassions I have noticed the side door proped open with bags of salt that are left year round. When I told the office they did nothing about it. My daughters bike was stolen from the parking garage. The don't have a central bike rack, instead they expect you to lock you bike to these O rings they put in the walls and ceiling. Our bikes stay in the apartment now. Shady individuals, who don't live here, hang out in the parking lot. The office will do nothing about it. Overall, there are much nicer places available closer to Shady Oak Road for about the same cost. Don't even bother stopping here. read more

Claremont Apartments - 09/15/2015: I was promised the pool would be open 06/2014 when I moved in, it's still not open. - Apartments Near Me - Minnetonka, Minnesota

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I'll keep this short & sweet. Stay FAR FAR away from this place!! The cheap rent, pool, and underground parking is not worth the headache. Pay $200-$300 more a month and you will greatly appreciate the piece of mind. read more

just now There apartments are awful. From the pothole ridden parking lots, to the rude property manager, construction, regular police activity and recent fumigation. The parking lots are not well lit or maintained and I am fairly certain there is someone living out of their vehicle in one of the lots. The property manager is rude and at the very least intentionally misleading, if not outright lying. read more

Property is run down, "security" doors are constantly broken and propped open so anyone can enter. Several instances of vehicle damage, break-ins and thefts, including in the "secured garage". Parking lots are extremely dark, creating a perfect scenario for criminal activity. Hallways always smell like weed. Overwhelmingly so. Ice and snow removal in not kept up so sidewalks and parking lot are always extremely slippery. Also ---- with the light rail being constructed behind the building it is almost never quiet. I recommend living somewhere else. read more

Edited 4/18 I was planning to move in here this summer and had already paid their astronomically high application fee. Out of nowhere, the underwriter- that's right, they have an out of state management team you'll have to deal with- called me to inform me I would have to pay a higher security deposit than I'd been told when I initially applied UNLESS I could prove I'd never been late on a rent payment or fined at my current apartment. I never have, so I gave the underwriter permission to contact the complex. She proceeded to tell me all of the phone numbers and email addresses I'd given for contact information were invalid and didn't work. Not only do I use those every week, I tried them myself after being told so. They worked fine. She said there was no answering machine- there was. She said the email addresses were invalid- they weren't. She then threatened me with a date, and said if I wasn't able to prove this by connecting her with my current complex's management by that date I would have no choice but to pay the higher security deposit. In short, she blatantly lied to me. Talk about a scam. I advise you to look elsewhere. Laura was a big help. She refunded my money and apologized. She is helpful and pleasant to talk to. Thank you to her for assisting me in cleaning up this mess. read more

Look else where. At least once a month we lose electricity. Apartment lobby and hallways are filthy, Rent increase was outrageous and appliances are old and outdated. read more

Absolutely love the perfectionism form the office!! Really easy to communicate with and they do their absolute best to help you out in any shape or form. The more informed we are and more included we feel makes for a great place to be in! Big compliments to Laura through this whole process! read more

Pool has closed for 2 years for whatever reason. winter is coming and I'm sure it won't be ready by Memorial Day judging by the amount of work left. Gym offers classes but are cancelled for months at a time. Security is a joke; doors are left open and don't close and have the ability to be propped open by cigarette containers. Grounds: roof is flaking off and is missing in some places. Dead trees and failing parking lots. Police are here all the damn time, granted there are 5 buildings but even living in Detroit, mi I didn't see this many police. Carpets are cleaned a couple times a year but walls are left trashed. Elevators smell awful-like vomit. Staff: not sure if they are all there. I put in my notice and had to resubmit my notice to their corporate office because the onsite staff didn't put my notice in my file. Avoid this place like the plague. read more

The reviews above are on point. The pool is still not complete, we are still charged a facilities fee yet fitness classes are not offered. They failed on multiple occasions to show the actual unit so we had to keep making appointments and when the unit was shown the price had gone up $100/mo. Staff seem unprepared and made so many mistakes throughout the entire process (even lost our ONLINE application!). Maintenance is not great either (leave things unfinished or dirty after fixing etc.). For all of this I think they charge more than they offer. As Kellie S. above mentioned, we also rate it a 2 star because the space of the unit is comfortable for us, the W/D in unit is a plus, and it is a good location for us. read more

Horrible. It looks nice from the outside, but that is the *only* good thing, do not even consider living here. Lots of other places to live, and any of them is better. A year into living at the conservatory, right after we signed our lease for another year, we received a bill for nearly $1,000(all of which corporate admitted wasn't our fault). It took months to get this figured out, dealing with their corporate is awful. At least 3 other neighbors I spoke with had the exact same issue with billing, so not an isolated issue. When we moved out, the issues just continued, too many to list. Lived at many other apartment complexes and never had any of the problems I experienced with the conservatory. read more

As far as the appearances it looks amazing! That's what we fell for. When I first went to view the apartment I saw the staged layouts. We (my fiancé & I with our 2 kids) scheduled a week ahead of time to view an actual apartment we would be living in. We arrived and we walked to the apartment however the leasing office knocked but turned away and said they weren't sure they were given permission to view it. That should've been our 1st red flag. I had to come back & show my fiancé the staged view. We specifically said our kids cannot have access to laundry or anything else dangerous but we ended up with a layout we didn't even view or ask for! We asked for a 2 bedroom 2 bath and our kids bedroom had direct access to the laundry in their bathroom (which we said we didn't want). Clearly what we saw and was told we were going to have was not what we got! We couldn't view the actual apartment because of their errors to start with so I took their word for it. They never mentioned that a person was SHOT in our garage just a month before we lived there! Scary! They also didn't tell us the whole entire summer the pool wouldn't be available due to remodeling. I specifically picked a place with a pool for my kids to have something to do. When I called to ask when it'll be done they said 2 weeks. I called a month later & heard the same thing. When I told them I was already told this they said they actually wasn't sure actually. I felt lied to right then as well. Our apartment had rust and other issues that was not worth the price. I would've reconsidered IF I got to see our actual apartment. The leasing office danced around getting the info the needed which required me almost calling weekly to follow up on why things are not being done. The garage was no smoking but every time I went in there it was clouded with smoke. I am allergic so that was difficult to deal with. supposedly they were going to check the cameras but clearly they didn't as the issue continued for 12 months. I am only giving 2 starts because nothing really broke while we were there and the apartment we did have had space. We moved because we were tired of being lied to and treated like we weren't shit after we signed for a lease. read more

Does not deserve 1 star. Everything is great when you move in but that ends in about 2-3 months. DO NOT let them to fix things with out being there. They will go through your personal belongings. Even when your there they have an excuse to not fix things properly, mold does not disappear with water alone! The so called secured building is a joke. Doors propped open, unattended for hours upon hours so anyone can walk in. No smoking in the building is not enforced at all. I don't just mean cigarettes. Marijuana is constantly present and their solution is to leave the windows open so the hallway freezes. Don't even be just 2 days late on your rent either. They start threatening eviction by day 5 regardless of what's stated on your lease. For some reason you amenities fee increases since their to incompetent to fix water leaks or building electrical issues. If you do decide to try living here, do a thorough(I mean thorough) walk through. They do not move the appliances to clean the grease, oil and food. Anything above eyesight of a 5'6" person will not be touched. Found 1/4" of grease on the top of the cabinets by the microwave. It's disappointing the professional property management is so poor. This complex has great potential and could be "luxurious" as they claim to be. But for now it seems to be a haven for drug dealers and users. Unless it's coming to be driving a different car every 3-4 weeks. But definitely watch yourself especially women. I have heard predators struck in this complex. read more