This place was so wonderful. After a not so great experience. Super thankful for this veterinary…read moreoffice. From start to finish I would highly recommend their services. We had been looking for a vet for Brooking. I can finally report here that these people know what their doing and go above and beyond. They're very understanding with your individual needs as well as happy to explain in detail what your pet is having done. They also get your appointment finished in reasonable timing. Excellent customer service. Paulo is so nice, professional, and caring to your animal. Brooking, was so happy and well taken care of. I can't begin to Thank You, See you again soon 5*

my first visit to Orchid vets. One of my hens Grace became ill whilst I was on holiday. I was given…read morean immediate appointment, and Grace was given a thorough examination lasting half an hour, by William Lewis who was very kind and helpful. showed me how to administer medicine orally, and Grace is now 100% fit and happy. Never was the suggestion made that as it was only a hen why not put her down, she was treated as though she was an expensive pedigree. If you have poultry or any animal, you will receive fantastic service from all the staff here

Just the best vet ever. Particular mention to the wonderful Thomas Schulze. After being messed…read moreabout by other vet, we found The Pet Clinic via recommendation. They were professional, thorough and empathetic as well as our cat was going through cancer. We have now moved away and wish we could still go to this wonderful clinic.

Having been to a couple of vets in Essex with concerns that I thought my dog had thyroid problems…read moreand been laughed at or told I was talking rubbish, I changed to The Pet Clinic. A lovely modern, clean building gives a good first impression and I wasn't disappointed with the vets either. The very friendly vet listened to me properly, did a thorough examination of my dog and agreed he may well have a thyroid problem. He then did a blood test and, low and behold, he has a very underactive thyroid. He is now on tablets, which the vet is monitoring to get the strength right. I would recommend this vet to any animal owner - my neice goes there for her horse!

The vets have always been very kind to our cats and I have been pleased with the service we have…read morereceived. Once we did have an out of hours emergency and were rather surprised to find that the out of hours support is in Southend- quite a way to go if its a race against time- luckily our cat recovered.

Had brilliant service from this vet for well over 6 years. They are personable and friendly and I…read morehave complete faith in them. So important when you're trusting them with what is essentially a member of your family. Only thing I would say is the emergency vet is based in Southend which is quite far from us so relocation of the emergency services would be so much better for local people.

Was recommended to us by a friend.The service has been excellent and reasonable priced.It is a Vet…read moreyou can trust, thanks to Simon, who is our Vet there. Brian and Urszula Cooper

This veterinary surgery assisted me at a very upsetting time. A dear pet was very ill and it was…read moreunfair to leave them to suffer, but as it was classed as an exotic the nearest vets which were closed were Cambridge or Bedford, too far to add this stress to a very unwell pet. On the spur of the moment I called this surgery and they kindly agreed to stay open a few more minutes to allow me to come and check Noddy. Sadly we were right and they kindly allowed him to go the the animal bridge, I am so grateful to them to assist us and to provide the upmost kindness, support and care. Truly amazing vets surgery, lovely people and supportive too.

A great vet. No nonsense advice and always willing to help. Sensible and practical. Just what is…read moreneeded.

Amazing treatment today after visiting with an emergency Dr Claire was fabulous and so was her…read morereceptionist, we got admitted straight away on a Sunday and seen as soon as we arrived. Thankfully everything turned out well and Dr Claire fixed the problem, the practice was very clean and the cost was super inexpensive. Thanks guys !!!

A LICENCE TO PRINT MONEY…read more On their website it says that our pet's health 'is our number one priority'. What a load of rubbish. We are part of their Pet Plan (we pay monthly into this) and part of the Pet Plan we get a free yearly check up, which I booked as its due. I said in the check up that he has had a bit of an itchy ear the last few days. The vet looked into his ears and prescribed an ointment. When I came out to pay for the ointment, they also charged me for a consultation so I explained to the lady on the desk and said it wasn't a consultation I had but was part of his yearly check up. To which she said because I asked about his ears that is then considered as a consultation. I asked kindly what the actual yearly check up was for then, she said to make sure your dog was ok!!! Disappointed totally. They are more interested in making money than being fair to their furry friends. I'm all for businesses making money, and realises this but don't rip people off unnecessarily. What a huge disappointment Cherrydown Vets in Basildon is.

They have declined dramatically in their patient care over the last 3 years I have taken my pets to…read morethem. And if you have an exotic animal I would avoid this vets. In December I was quoted £600 for an operation In two places on the guinea pig. I agreed to go ahead with the operation until the vet ( who since left the practice) called me to say we could half the operation as the biopsy was inconclusive. Four months later I went again as the most concerning lump had grown a little bigger and was causing her discomfort, only to be quoted close to £1000 for exactly the same operation. A price difference well beyond normal inflation. They conceded to charge the lower price for the operation without apology and the aftercare was not good. Although I did my best to clean the most major wound every day and to make sure her living place was as hygienic as possible, I was made to feel like I was the problem that she was chewing her scabs and causing herself ongoing bleeding. The vet who operated Jon her was absent much of the time so I saw a fear mongering locum which resulted in two emergency visits as the wound got worse to different gets because of the absence of the vet who operated on her. One time I drove to London because I was told no vet was at trinity and the more local vet would charge me as a new client. The one in London wouldn't. When the vet in London charged a new customer price and realised I'd been referred they suggested I ask for a compensation from Trinity. However the staff who had had that conversation over price had not told the truth about what they had said to me and the conversation conveys in the email was entirely different. They said the would contact the vet in London to say I was coming but I arrived there and was nearly turned away at the door as that vet knew nothing about me coming fortunately they had space to see me. This catalogue of failures by Trinity vets shows a marked decline in Thier service. They used to be excellent. And the dishonesty of the staff upset me the most. They used to have at least three exotic vets and now appear to only have one. Mark is good and your pet is in the best hands with him, but he is only one man and cannot see to urgent problem since they used to have about 3 exotic vets there but now only have one. When my pet finally saw Mark again. The wound which other gets around Kent had labelled a serious concern, turned out to not be a problem and there was a very simply solution to aid the healing. But as you can imagine. One exotic vet in the practice is not ideal. Furthermore they don't respond to emails in a timely manner so if you have worries about your animal they won't put your fears to rest. The way the gaslight the concerns of thier clients is abysmal. Vets avoided. I'm now looking for a new exotic vets in case of needing them for one of my other two pets....

The number 1 practice in the South East in my opinion. They can deal with anything, not just cats…read moreand dogs. In an area of notoriously poor veterinary centres, Trinity stands head and shoulders above them all. Brilliant in every way.

There would never be enough stars I could give Swayne & Partners as they are absolutely fantastic…read more They we're kind and caring with all the animals they see, they took my Teddy in on an emergency late one night with a twisted bowel, the vet was waiting in reception as we arrived and took him off to X-ray him while we were booking him in then came out to tell us they had to operate on him straight away they saved his life and we are so grateful to them all from the vet's, nurses and reception staff they are all so kind and caring. We also had to have our nearly 17 year old jack russell "Jake" put to sleep and once again they did it with kindness and dignity. We would recommend them very very highly. Thank you so very much to you all kind Regards Mr & Mrs Sutton, Teddy and Benson too

The only reason I don't currently take my pets to this surgery is because of the lack of parking…read more(I'm disabled and can't lug a cat basket up the road!) I used this surgery all through my childhood/ teenage years and my family still do. They have given my mum huge help through difficult illnesses with her pets. On boxing day before we moved back to the area, our dog ripped her face open in the woods and we used the out of hours emergency service at Swayne and Partners. The vet was absolutely lovely and you wouldn't have known that our dumb mutt had ripped him away from his family! Highly recommended.

We use this vet for our two cats. It was originally recommended to me by a friend who is a vet but…read morehas moved and now lives too far away to be our vet. I like that this is a small practice with staff who genuinely care about the animals rather than profit which can be a problem with some of the larger chain type of practices. I have always managed to get a same day appointment when needed one of my cats is often getting himself into scrapes and has needed quite a few visits over the years. I do find this to be a lovely friendly caring place and we will continue to use it for as long as we have animals.

This is my local vet and my cat seems quite happy to go there! The vets and technicians are…read morewonderful. Always helpful and cheery. The only things is that the waiting room is quite small and can get backed up. Quite often there is a wait and sometimes there is nobody behind the reception desk. I wish people who had dogs would keep them next to them as it can be frightening for chidren and cats to go past. The fees are good and the vet is lovely, so I continue going there.