The air conditioning unit made a loud, disruptive noise throughout the night, making it difficult…read moreto sleep. Additionally, the beds were extremely firm, and the pillows were uncomfortably hard. Unfortunately, I cannot recommend this accommodation

If the price were any higher, this rating would be lower, but because of how cheap it was, $62 a…read morenight, we were able to overlook a few things. We were in one of the renovated rooms, which looked nice and the beds were comfortable. The bathroom was def outdated and didn't have a fan, so it was like a sauna in there when showering. made it hard to breathe. There was no ventilation so the towels, which were slightly bigger than a napkin, and almost just as absorbent, never seemed to dry. We hoped to get fresh towels the next day, but the cleaning service never came. We asked for more towels and they only had one shower towel left. The next day we asked for the cleaning service, but for some reason when we arrived later, there were mini ants all over the bedside table. We didn't leave food or drink out, so that was weird and gross. The outdoor space was also being renovated, so there were unfinished projects all over, which were unsightly, but the pool was nice. The lobby has a weird old musty smell to it. The hot breakfast was clutch. They had the same stuff everyday, but appreciated that they provided a nice, hearty breakfast. The daily options were-eggs, sausage, biscuits, gravy, grits, 3 cereal options, bagels, toast, and waffles and the quality was ok. Again, appreciated the hot breakfast, a rarity nowadays. We got a drink ticket for Brewsky's, which was good for domestic beer, they didn't have any other beer options, and I don't like pilsners, so didn't use the ticket. Got a drink and realized after taking a few sips, there was a bug in it. The whole place has an old, grandma's basement type of feel and smell. We played pool for $1. They had other games, like darts and a punching game. It's looks like they are more lively Thursday on, but I was surprised that there was a decent amount of people at the bar for a Tuesday. Mike at the front desk was very friendly. I was concerned when first checking in as there was someone there who had a major fight with her boyfriend and ran away from him. I didn't know what kind of place this was, but Mike assured me there was security there and gates closed at 2am. Being an extended stay, there were people who seemed like they lived there, hanging outside smoking all day, but overall felt safe.

Flew into Houston for a night to see Beyonce. Of course all the hotels near the NRG stadium had…read moreinflated prices, I'm talking $600 a night. That definitely was not doable for my friend and I. Luckily for us we were able to find this gem for the affordable price of $186 (for one night). I really enjoyed my experience staying at this particular Hampton Inn. The hotel is clean and modern which are the top two things I seek out when staying in hotels. The incidental fee is a whopping $20 and breakfast is included in your stay. The hotel staff was nice, beds were comfortable, it was a great stay! Highly recommend.

Really enjoyed our stay here! Staff went above and beyond to make us feel welcome and comfortable…read more When we arrived, we were told that my husband was "guest of the day" and shown a plaque on the counter with his name. In 20 years as diamond members, we had never heard of a "guest of the day", so I am not sure if this is specific to this location, but a fun little surprise. We also received extra snacks to celebrate this, :). Our room was clean, ac, WIFI and TV worked well.There was plenty of parking, with special spots for diamond members. The hotel is easy to get to right off Beltway 8, once you figure out how frontage roads work in Texas. Even with our room facing the tollway, we slept well because there was noticeably less traffic at night. Standard Hampton breakfast, staff kept all items well stocked and the breakfast area clean. Would definitely stay here again.

Hotel lobby and breakfast area are extremely warm. Room was warm at check in, but finally cooled…read moredown. No ironing board and was told this facility has no ironing boards. No hair dryer. No coffee, but there is a coffeemaker (kind that takes single serve coffee already in the filter). Towels are dingy and dirty-looking. Could use a good soak in hot soapy bleach water. At check-in (room that sleeps four guests), found two bath towels, one hand towel, two washcloths, but no bathmat. Bathtub floor is slippery. Gate to parking lot is locked after 11pm, but walk through gate remains open, as does a door to the property which is propped open with a rock. When I mentioned this to desk clerk last night, she said they keep it open because there are so many people coming in late. Front entrance to lobby is locked at 11pm and you have to call a number posted on the door to gain entrance. Every other hotel has doors accessible after hours with room key. Cost cutting, maybe? Ice machine is broken and "no way of knowing when it will be fixed because corporate takes a while to send someone to repair it," I was told by desk clerk. So, if you plan to stay here, bring your own ice, ironing board, hair dryer, coffee and clean towels. At breakfast, there were no tongs for serving bread or baked goods. Would not pass a health inspection. Waffles, no syrup. Breakfast from 6 - 10, but only things left at 8:30 were waffles and what looked like powdered eggs and two sausage patties. No clean up regardless of any spills until they picked up what was left around 9 am. First and last time staying here.

Made a rest stop on my way back home. The hotel is gated but the gate might be broken and all doors…read moreare open. Quick and easy check in process however my original room's A/C was broken. I ended up having to change rooms and that room's tv was not working, but I was too tired to switch again. I met another guest at breakfast and he said he ended up having to switch rooms twice. Breakfast was a disaster. I came at about 7 and breakfast was 6-9. Two rotten apples, cereal no milk, no forks and a juice machine with an out of order apple juice, orange juice that came out as slightly tented orange water and heavily diluted cranberry cocktail juice. And no coffee. They did however have a waffle machine, eggs and sausages and toast. It was a disaster this time however the other guest I spoke to said that back in December this was not the case and had no idea how it went down hill so fast. The breakfast was also a mess but I had a feeling that the front desk worker was trying to do multiple jobs at once and did eventually come and clean up some of the mess. The staff was friendly and the rooms did appear to be clean.

I have been staying here off and on for about two years now starting a new business. I personally…read morehave never had an issue getting a good breakfast or good service in the restaurant/bar. All the staff are professional and helpful and willing to help resolve any issues. It's not a high end hotel but it is comfortable and is a safe and clean place to stay. If you need to stay in this area, this is probably the best choice for you. I would give it five stars, but the surrounding area is not the greatest but again the hotel is fine.

Horrible housekeeping! They do not wash any of the bed sheets. Me and a few coworkers came here for…read morea business trip, and they've had the same experience. The beds have bedbugs, blood stains, dirt stains, and never been washed from the recent customers In the rooms. I've laid down after showering and woken up with an horrible itch. I talked to the service desk about this and he accused me of planting bed bugs in the room. We work offshore, there aren't bedbugs just swimming in the water wth and latching on to our vest or the ship. I told him when we first came to that hotel we seen an exterminator van with an exterminator leaving outside of the hotel with pesticides in his hand. I wish I can rate this place 0 stars. Disgusting. Save your money folks live elsewhere. I've never had their breakfast, but based off the reviews on that thank you God!

DO NOT STAY HERE!!!! This hotel charged me for a towel that they said, had pink stains on it and a…read morepillowcase that was stained. I use my own pillowcases anywhere I go because of allergies and I take my own washcloths. I only used the hand towel and the floor mat. I don't know what kind of scam this is or game that they're playing, but this is a flat out lie and I would not stay here!!

DO NOT BOOK!! I booked a room at the Sheldon Rd location on accident using the Wyndham app. Called…read morethe location when I arrived in town and realized it wasn't the right location. I was told they couldn't cancel it and I had to cancel through Wyndham directly which didn't seem right because "why wouldn't you be able to cancel if it's for your location?" I called Wyndham as directed and was informed they couldn't cancel because Sheldon Rd marked me as a no show and was charged for a stay when I never stayed and called to cancel. I've been given the run around for a month trying to have my money returned. I don't recommend this location as I believe this is horrible business practices and should've never been charged in the first place.

It was a nice hotel. The staff was very well greeting. The only problem was the water from the…read morebathtub was leaking. It can't be turned completely off. That noise kept me woke most of the night.

Bathroom was filthy. Body hair in shower and on floor. No possible way it had been cleaned. No way…read more No recognition for status at check in. After seeing tub, tried to call down and phone just rang and rang. Went to desk - nobody there for 15+ minutes. Tried to email GM twice - no response. I would NOT stay at this property ever again.

Absolutely not a tourist destination. Surrounding area is terrible…read more Comfortable room in a decent hotel. The daytime desk clerk could not have been more friendly, helpful, and professional. He always stood near the front desk, answered the phone on the first ring, and treated every guest like a big spender. The evening desk clerk was the polar opposite. She spent her entire shift sitting in the restaurant area with construction worker guests who were drinking beer. After trying to call the front desk several times, I walked down and realized why no one was answering the phone. The desk clerk was nowhere near the desk. Parking appeared to be secure when the gates were closed. Nice heated swimming pool and very minimalist workout room. The surrounding area is absolutely awful. I would not recommend anyone walking in a great distance from this hotel. I walked from the hotel to a Burger King, approximately 10 minute walk. You're passing under a freeway overpass which is stuffed with homeless encampments. The area is ugly and smells of chemical. There is absolutely no reason to stay at those hotel unless you're doing business nearby.

Great hotel for the location near Highlands. Gated parking for security. I like the rooms at street…read morelevel so I can access my car from the back. Friendly staff, clean rooms. Spacious if you get a studio. Adequate breakfast

Best hotel I stayed in, every furniture in the room is better than the ones I have back home and…read morethe lobby looks so futuristic, cannot even believe i stayed here. Would come back? YESSSS

Staff was helpful, check-in/out quick and easy. Great location! The room was unexpectedly, very…read morenice; spacious, immaculately clean (and I'm really picky about cleanliness) beds were comfortable; breakfast was an added bonus. We were in the Houston/Pasadena area for a couple days with many family members. I chose this hotel even though family had recommended & stayed at a couple other local hotels. All who came to our room wished they had chosen this Best Western. I wouldn't hesitate to stay here again.

I thought this place was ok!!! Nothing great, but if you're looking for somewhere cheap and right…read moreoff I-10W like we were, this could be the place for you. Our king room was only $57 for the night, including tax. The room was clean, tho it did have a bit of a moth ball smell (not bad, and I didn't even notice it after a few minutes) with some crazy paint, as mentioned in the other review. But I thought it was fun, and different, and applaud them for not being like every other place. :p The countertop in the bathroom area was granite-style, and was a lot nicer than the Formica you usually see in these places and the shower had actual 12x12 tiles instead of the cheap plastic shower kit. Also the shower curtain looked brand new, so either they've done better with housekeeping, or the other reviewer just got a crummy room. :(

The first room the desk clerk showed us reeked of moth balls (naphthalene). The second room was…read moresweltering. Even after two hours the room has not cooled down with the A/C on full. The shower curtain was covered with mildew, yuck. The paint job is seriously tacky (blue sky with white clouds ceiling and fluorescent green and yellow walls). This inn is trying to be something it's not. I want my money back. P.S. They also charge for pets - $10 for my dog