I love the service I received from this eye doctor! She is very thorough and I am very glad she persisted in telling me about desk glasses. I had no idea. These were a thing that were different from reading glasses that could help me stop the constant on/off at work. I've been going here for a really long time and will continue to go in the future. Highly recommend! read more

Dr. Frazee sold his practice to Dr. Huynh and she's every bit as great as he was! She's smart, kind and knowledgeable. She has a wonderful support staff as well. read more

I chose this doctor because of the proximity to my office. Everything went well at the initial exam. It was very pricey in my opinion. Even after insurance, price was almost $400.00 for contact lens exam and 6 month supply. It was an additional $75 if you wanted the digital picture taken of the inside of your eye. Oh by the way, they force you to use your contact lens allowance on your insurance with them instead of being able to use somebody like 1-800-Contacts. If you use your insurance there, they say you have to get your contacts there too. I should have known by this something was wrong. A couple weeks after the exam I started having trouble with the contacts. I could not keep them in for a complete day without my eyes hurting. It felt like I had a hair trapped between my contacts and my eyes. I swapped them out, and still had the same issue. I left them out and everything was fine in my glasses. I called the Dr's office and explained briefly what was going on and she quickly requested my medical insurance this time. I asked, why this would not just be a follow-up exam to my $400 contact lens exam. She advised that this was a new medical issue and would require a whole new exam. What??? Really??? I hung up the phone, and called my old eye Dr and explained what had happened with this Dr and they agreed to see me the same day at no charge. Update: After my reviews started hitting the internet, I quickly got a phone call and an email from the doctor's office stating, "The doctor can see you now". I bet. read more

Having used Dr. Frazee several times in the prior years my wife and I noticed the pricing was just far too high compared to every other eye doctor we had ever used. This last visit we determined we would get the eye exam ONLY and no extras, no contacts. Just a prescription that is current to fill elsewhere. Of course the people at this office seem determined to charge astronomical prices and told my wife the charge (after the exam was over) is $218!!! For a simple eye exam! Apparently they charge a "fitting fee" that they call an "Evaluation" no matter what if you get a contact exam. They did not fit her lenses. They only gave her a trial pair to use. Nothing more. When confronted about this they say it's "normal". Funny, the last eye doctor we used didn't charge that if we weren't ordering them or getting a fitting! Since I'm the kind of person to pay my bills I told my wife to go ahead and pay them. Wanted to post up this review for other to make a educated decision about this doctor. They are nice, but they are also extorting money effectively by not disclosing fees like this before exams. Beware this Optometrist. Better yet, find a Ophthalmologist who has more education and is more likely to accept a better health coverage that stops shady practices from charging more than a set threshold. EDIT: After my wife experienced a issue with a replacement lens the doctor chose they did work with her in finding one that does work for her and thus there is value in the "fitting" fee. However had they not changed her lens brand to start with this would have not been an issue. I raised my rating by a notch for at least following through. read more

I picked Dr Frazee off the internet. Nice office and staff. My college age son is a patient and my elementary school son will be seeing him soon. read more

I drive 40 minutes just to see Dr. Frazee. My entire family sees him. They are always really sweet and accommodating. Dr. Frazee is an honest guy who won't make you feel like you're wasting his time when you ask questions. He makes sure that you fully understand what's going on with your eyes. A nice bonus - they have comfy couches, coffee, water and lots of good candy available while you wait. read more

Great overall experience! They were able to quickly get me an appointment time that got my schedule, the office was very nice, there was no wait time once I arrived for my appointment, the whole staff was helpful and friendly, and the doctor was kind, courteous and very informative! At the end I wasn't pressured into spending money on new frames or lenses though all the information I requested was provided in clear considering terms. I would recommend this practice! read more

Dr. Frazee himself is nice, and the optometrists I've dealt with are nice, but the receptionists have been consistently borderline rude. I suspected they were overcharging and being unfair with their policies (requiring you to order your contacts from them if they provide your exam, charging ridiculous "handling fees," etc.) but didn't have a great basis for comparison. Have recently discovered that their extra fees and charges are definitely more than others'. Reasons to avoid the practice that have happened to me and my family: - My husband was charged over $150 for a "protective contact" when he scratched his cornea. Found that other doctors provide this free as part of the exam and that the lenses cost $12 to order online. (When he complained, they refunded part of the price, but it gave us a bad feeling.) - Was charged ridiculous prices for contacts and was required to order them from their office after the exam. After I got them home, all of the packaging indicated the contacts had expired. When I called the office they were dismissive and refused to replace them. (I have not had issues with the contacts, but again ... bad feeling. Why are they moving so few contacts that they have expired ones sitting around?) - Needed to update my son's lenses but our insurance didn't allow for new frames this year. Dr. Frazee's office merely ships the glasses to VSP to update; they don't switch them out in their office. Even though we got the original frames from Dr. Frazee's office, they are out of warranty, so not only did the woman at the front desk sharply inform me that they would not cover any damages, but we had to pay a $35 "handling fee" because the frames "weren't theirs." When I asked if I could ship the glasses myself since they were basically disavowing the frames as theirs, she said, "No, if you're going to take advantage of us, no." She suggested I ask the other doctor's office about it when I said my son's ophthalmologist allows us to send things to VSP directly (obviously that wouldn't help me with THEIR fees). - Multiple times when I've been helped by a particular receptionist, she keeps eavesdropping on other clients (being helped by others) and jumping up to help them, leaving me stranded and waiting at the desk. Left me feeling that she didn't find me valuable at all as a client and wanted to make sure all the OTHER clients felt welcome and valued. Everyone seemed puzzled from the clients to the other receptionists, as they were being perfectly adequately helped before she intervened. read more

I've been using Dr. Frazee for 20 years and can highly recommend him. He literally saved my eye and I am grateful for that. Some other reviews seem critical regarding pricing. You get what you pay for. As far as I'm concerned, I want a doctor with experience and knowledge. One that uses the latest technology. That stuff isn't cheap. Dr. Frazee provides that to me. I'll skip a Starbucks latte every week and continue to see Dr. Frazee every year. It's worth the cost for me. read more

I have to be honest...Dr. Frazee is a really nice guy. I actually think that he is a pretty good doctor. He is a loud-talker so if you have sensitive hearing, be aware. That's not his fault, it's just genetics. His office staff...rude. Period. They asked me what services I was looking for...I need a routine eye exam for contacts. My eye insurance co-pay for a routine eye exam is $10. I did opt for the internal picture of my eye rather than dilation. So I knew that I was going to be hit with a $59.99 charge, but hey, I don't have to go home after and could get this done on my lunch break. They made me sit at all of the kiosks and vision tests, all computerized and facilitated by the office staff. I saw the eye doctor, he informs me that my vision is almost exactly the same as the last time he saw me. I get to the front desk...AFTER INSURANCE $369.00, they gave me one pair of trial contacts, and nothing else. They charged me the $10 co-pay for the routine eye exam and a separate $270 for the "contact lens eye exam" that's like buying a ticket to a football game, going to concessions for a hot dog, and they make you buy another ticket in order to purchase the hot dog. I tried to appeal, but was denied by my insurance company, and also denied by their office staff. After I finish with this review I am going to call their office, inform them that I will never visit their establishment again, request all of my records, and report them to my insurance company for unethical business practices, as well as contacting the BBB. I'm being as fair as I possibly can. I could walk into 4 optometrists' offices (that's all I've called) and walked out with a 6 month supply of contacts and the eye exam to go with it for under $150 without using my insurance. I am more than dissatisfied. What sucks the most, like I said, is that I think Dr. Frazee is a nice guy, I really enjoyed our in-office conversation. And these things might be his doing, or the doing of his office staff, but they have lost a valuable customer. I won't be back. read more

Great experience overall. Extremely helpful and friendly office personnel. Dr. Frazee was patient and took time to explain everything, related to my prescription. I did feel like the charges (even after insurance) were a little excessive though ($260). read more

It's refreshing to go to a medical office that is organized and gracious. The staff tells you exactly what is going on with each piece of equipment...latest technology. Lovely office, very comfortable. I personally have never waited more than 15 minutes past scheduled time. I've been a patient more than a decade.....exceptionally good with contact fittings. read more

I've seen this Dr Frazee three times. The first time I saw him I thought he was very nice and would help me. When I saw him today and expressed we needed to step up the treatment that I was in a lot of pain. This huge loud man went ballistic and starting yelling at the top of his lungs don't tell me what to do. He's the doctor. Just get out if I don't want to listen. There's the door. Get out! I never raised my voice and was to petrified to move. After he calmed down he apologized and said he gets testy. Walked out and slammed my chart down and walked right past me ignoring me. I did nothing to deserve this. No man should ever treat a woman like this let alone a Dr in a Dr office. I got out as fast as I could. When I called after I got home the staff completely covered for him said they didn't hear it which they absolutely did and apologized for a bad experience. He is also old, can't remember what he says, has archaic equipment, and not knowledgeable on currant treatments. Stay far far away from this abusive animal. read more

Has all the latest eye testing gizmos to make your exam fast, easy, painless. Dr Frazee has a warm, friendly bedside manner and clearly explains his diagnosis and any recommendations. Office staff are friendly and professional. Highly recommended. read more

Knowledgeable but easy to understand, and a great sense of humor as well. Was able to diagnose my condition with a high level of confidence. Highly recommended. read more

The opticians take advantage of 'dumb' consumers. Beware! I was told I was getting high index lenses and paid extra for them. Another optician looked at my glasses and said they were polycarb. Since then I have learned how to read the PAL Identifier to make sure no one else rips me off. read more

Dr. Frazee is a very skilled doctor. After visiting his office, I don't think I will be visiting any other doctor. He was very thorough and professional. The staff was extremely helpful and they made me feel right at home. The office is beautiful and they have a great selection of frames at very reasonable prices. I have definitely found my primary eye care physician and I strongly recommend Dr. Frazee to anyone. read more

Dr. Frazee is a really nice doctor, but his staff is so rude. My niece goes to him and he is really nice to her. He is also very welcoming and always lets me go into the room with my niece. The last time I went with her there was an older lady at the front desk who was so rude to me. When my niece was getting her pre-tests done, the older lady came out and told me go sit in the waiting room because the hallways was too small. There had never been a problem with me going with my niece, but this older lady was very persistent on getting my to sit in the waiting room. It was very weird considering that I always go with my niece. She tells me that I would be able to go into the room with my niece after she's don't with her pre-tests, but then looks to the medical assistant and tells her very loudly to NOT let me go. They made me sit out front for at least 45 mins to and hour. During that period, nobody asked me if I was okay or if I needed anything. They also would give me glares every once and a while. Horrible. I will not be coming back. read more