I had an HVAC system that was 20ish years old and was compromised by age and a rodent infestation. Dave and Keith did an excellent job installing a new HVAC system in my hundred year old house. Dave quoted a much better system to meet my unique needs and at a far better price than my previous service provider of more than two decades. They were on time, professional and did exactly what they promised to do, at the price they quoted. No surprises. Highly recommend. read more

This is a horrible company they charge $50 to come out give you diagnosis and don't do the job and charge you hourly they think just because you're a business owner money comes from trees. read more

First of all, I usually don't write reviews unless I'm REALLY, REALLY upset or REALLY, REALLY happy. The latter is the case with Clark. The work they did was exceptional, and the service and quality have been impeccable. From my initial phone call to set up an estimate, to the owner and his staff who came out to give me an estimate and literally walk me through and point out what was wrong with my unit, to the actual installation. Every step of the way was professional. Spending this type of money is never fun, but Clark made the experience as good as it could possibly be. I know I got a great deal (literally thousands less than my first estimate), and the work, product and follow-up have shown me that they truly care about their customers. I strongly recommend giving Clark a call for your heating and A/C needs. read more

We contacted Clark Heat and Air for repairs on our AC Unit. We had an issue with our wiring and the unit was Not cooling! A new conduit was installed when after speaking to the company who installed our Unit 5 years ago stated the wiring should have been spliced. Supposably they also filled up the unit with Freon. Well within about two weeks the Freon leaked out again the technician did not do a leak test to determine there was other issues going on which is not acceptable. I ended up having to call the Original company that installed our Air conditioner five years ago and one of the parts a condenser is under warranty however I paid $2000 to Clark Heat an air for the repairs and now the system is still not working properly. Both myself and my boyfriend have reached out to both the technician as well as Clark Heat and Air and no one has ever got back to us. In my opinion that is very bad bad business!!!! Now I have an additional $2500.00 bill will be really hard to afford . So I do not recommend them to have your air conditioner or heating repaired. read more

My Air conditioning system went down the day after the 115 degree heat wave. I contacted three different companies. I decided on Clark heat and air due to their honesty, professional attitude and excellent staff. They were excellent! My unit was on the roof and they removed the ancient old one and replaced it with a new Trane (tm) Unit. The office staff was very cordial and the staff, including owner David and Manager Theresa) were awesome. This is the company to use! read more

Great pricing for replacing furnace and A/C. Willing to explain the process and meet customer demands.

This summer we had our AC unit go out on us. Chris was incredibly fast in determining what the issue was and was also able to give us a quick rundown on the root cause of the issue we were experiencing. So happy to have our ac working great again! Honest and great service. Highly recommend them! read more

This business is OPEN! I've been a customer for at least a decade and I definitely recommend them. Just scheduled routine annual maintenance visit. They keep me cool in the summer and warm in the winter. read more

This review was actually from about 6+ months ago and I thought I had done it but guess not! Seeing their truck today reminded me... I bought a new HVAC system from this company about five years ago. Last year inthe dead heat of summer something went wrong and it was not cooling. I called them for a basic service call and repair. They said they were not able to come out for at least a week and when it is 105 out in Sacramento that's not helpful... So I called another company that was able to come out that day..company that came said the Freon was almost empty and without further diagnosis they didn't know if it was leaking or just not done correctly in the first place. Either way they fixed the problem by putting more Freon in...no big deal. When I called this winter due to my heater not feeling like it was heating correctly, Clarks refused my call for service/business, stating they could see that I had called another company previously and that they "felt I had ruined our relationship" by contacting another company. While I reminded them that the only reason I contacted another company was because I needed service immediately rather than a week away, they still said it was best if I just continued my relationship with another company rather than theirs. I was flabbergasted by this reaction. I was trying to use a company and give them money (was not accusing them of wrong doing it to get anything for free....just trying to use the company that originally installed the unit) and they refused my business. What is the company? A teenage girl? I ruined our relationship? Well yes it is now officially ruined and I have found a normal HVAC company and our "relationship" is great. read more

Update (7-12-15): Read my lips. There. Is. Nothing. Wrong. With. My. Coil. I know your trying to save face Clark, but the fact is my coil is fine. If you really thought otherwise your company would have called me. We're halfway through July and my AC works perfect. I also know it's fine, because unlike your tech, the others guys I had come out pulled off the coil panel to show me. It looks brand new in there! They also stuck the sniffer all around, while I was watching...Nothing. I know you're trying to save face Clark, but come on. Please, people do yourselves a favor and get a second opinion. Any opinion is better than Clark's. I'm done wasting my breathe on this issue. Beware! Don't trust them! I regret giving my business to Clark. I had Clark do my entire system a little less than four years ago...for a large sum of money. Recently I noticed that my unit was not cooling as effectively, so I called to have them come out and inspect. Upon inspection the tech determined that my coil was bad and the reason was due to a fault in the manufacturer's equipment. I was told that there were known issues with this coil and unfortunately I would be on the hook for the replacement cost, even though it is still under warranty. He proceeded to tell me that they don't cover the labor and I needed to give them $700 for the unit now and then the labor would be another thousand after it was installed.He never showed me where the problem was, even though it should be easy to point out, because my unit is in the garage.It all felt very suspect and I didn't trust what I was being told. A couple days later I had another company come out and inspect...Surprise, Surprise, they found NOTHING wrong with the coil. Instead they found a small leak at the valve near the condenser ($10 part). They replaced the missing refrigerant and also added a dye in case the leak came back it would be visible. I'd like to give Clark the benefit of the doubt, but I can't see it being anything but a Scam. I feel sorry for anyone who trusts this company blindly. My guess is they would have replaced my coil charged me the thousand and also replaced the leaking valve. Never again will I do business with you and I hope this review encourages others to do the same. read more

Do not hire this company if you 1) wish to have duct work done in your house and 2) if you don't want to pay someone else to check if the work they have listed in the contract was actually done. Clark installed our air conditioning/heating unit about a month ago. The contract included reworking some duct work in order to get more air to certain parts of the house and to bring the duct work up to code for the new unit. The installers showed up an entire hour early to install the unit. Not an issue if you aren't at work. The scheduler at this company seemed nonplussed about this situation. The installers left after installing the unit but did none of the duct work in the contract. My husband called them. He had to take time out of work in order to meet with the next set of technicians. They told him the duct work in the attic 'could not be done - it was impossible'. They didn't know they were talking to someone who knows how a house is built - my husband is a licensed contractor. He told them the steps to do their job. They left. My husband made another appointment for them to come again. Meanwhile he checked under the house to see if they did the contracted duct work. It was done for about 3 feet and then ended. They did it just far enough so you couldn't see the lack of work unless you crawled under the house. Another phone call and email with pictures to the company. Another representative comes out. Some work gets done. Parts of the work are not up to code. Another representative comes out and so the story goes on and on. They need to pay us for the frustration and aggravation. I am concerned for those folks who unwittingly hire this company expecting work to get done who are not homebuilders themselves. Most people would not know that the promised work is actually not being performed. read more

One of the best experiences with an air company by far! We called on a hot Sunday night, around 8-9pm. We received a return call within a half hour...they scheduled us for the next morning. Friendly, professional staff and very honest...and no sales pushing! Its going to be 107 in my area today...thank goodness for the wonderful staff at Clark...I will now have air conditioning in this sweltering heat! Definitely reccomend! read more

Clark Heating and Air has been providing service to our Rental properties for over 20 years. A friendly, down to earth staff that won't disappoint you. Give them a try. Tell them Theresa from Menk Rentals sent you. read more

ZERO STARS....VERY POOR SERVICE.... They refuse to call back, and the service is poor. They leave a mess and scratch the floors. I have heard that David Ball, the owner, gets sued often for poor quality workmanship and below average performance on jobs. Do not trust this company to do business with. Call someone else. He is very cruel to his employees and his children, who also work here. I heard him speak very rudely to one of his daughters in his employment. This is a very dysfunctional family business, and I think it would be best to tell you not to call them. Thank you. read more

I would just like to say, that I am quite happy if someone calls to tell me they are going to be late or re-schedule an appointment - I have an old house and need lots of things done - so I have had to work with many contractors and feel their pain when things go longer then expected. One phone call makes me very resonable. Clark set up an appt one day and did not show up or call - when I called, their answering service said they would call back - they did not, until the next morning. When I set up another appt for the same time that next day - they did not call - I called them. When they said that they would be at my house in 10 minutes, they did not call to say they would be late. I cancelled the appt after 30 more minutes of waiting and then the repair man showed up. When I explained the situation - he said "Well, we have lot's of customers." Meaning, I was not important enough to treat with respect or even as a potential client to try and win back. Maybe they are too busy to take on any new customers. Amy L read more

Clark has saved me from freezing and baking multiple times over the years. Their staff is always prompt and professional in every way. They've fixed my problems quickly and never attempted to up sell me other services. They just show up on time and do the job every time. Highest recommendation!!! read more

I don't think this is A company to do business with,we recently had A problem with our furnace they came out and gave us an estimate to repair the unit of $1400 and said that was the minimum to repair the unit. They recommended replacing the furnace at A cost of $3200 we almost went ahead with this until I spoke to our neighbor they had the same problem with there unit and only had to replace the circuit board at A cost of $80 this is what fixed our unit as well. read more

I have been using Clark Heating and A/C for 10 years. They are responsive and have always fixed the problem. As long as Jim Lauppe is on the job...I will be a long time customer to Clark Heating and A/C. read more

We installed a new AC/Heater and ducks 3 years ago with Clark. Just under $10,000. A lot of money for me. The staff that arrived at house was nice. In June 2014, we noticed the A/C was not blowing out hot air. I called Clark and they were closed by 3:00 pm that day. I had guests coming over and wanted someone to look at it. So I called another company (Bell Brothers) and they informed me the unit has a leak. So they charged the system and got in touch with Clark for an apt 2 weeks away. 1st thing they ask is, "why did you call another company?" You weren't open. Blaming me. Interesting. They tell me their suppliers aren't open that late. The technician also asks me, "Why did you call another company?" And they say, "I'll find the reason for the leak in 1 apt" That other company (Bell Brothers) should have found it already. 7 apts later, they think the link is in the walls. I'm very disappointed with this company. Why bad mouth other company and then give me a hard time to help out family members visiting and you're closed before 5:00pm. 7 apts is a lot of time away from work. We had to re-schedule a SAT apt because the office didn't check the unit was in the attic. The unit in the attic and too hot for them to check during the day. I would not recommend the company. Customer Service is open only from 8:00 AM-3:30 PM. If you want this company to come out on a Sat, you pay for their OT. Read the warranty information they provide you. I was surprised that if the leak was in the AC, the company wouldn't stand behind it. It might be covered by manufacturer's warranty. Most likely not. Another interesting thing, I received a call that the finally repaired the AC line (4:33 pm) and (Chris technician) wanted to check if it was ok to charge the service to the credit card. Before I could call back, he charged my card (under 1 hour). Why did you call? I've never had a company treat its customer so poorly. I don't recommend this company. read more

Do not call this company for anything! I called them when my AC in new home did not work. Christopher came out later than promised, quickly assessed that a $500 part was needed. He promised to place a rush on the part so to fix my AC within 2 day. Promised to follow up next morning to confirm such a thing could be done. He said my landlord needed to be contact by the office to confirm order and pay prior to ordering. Landlord waited by phone, no call on the next day. Two days later I called Clark to find out if part would be in. They told Christopher to contact me, never did. Had to call them again only to find part was ordered but no eta. They promised to contact vendor and call me back, never did. Landlord had never received call to confirm work. I paid their diagnostic fee, which I will now stop payment on. I WENT OUTSIDE SEVERAL DAYS LATER TO FIND CHRISTOPHER LEFT ALL MY ELECTRICAL BOXES WIDE OPEN, ONE WITH 220 VOLTS EXPOSED. AIR CONDITIONER OPENED UP AS WELL. He left black fingerprints all over my newly-painted white walls where thermostat is. There is truly nothing worse than having no AC in July with no indication of when it will be fixed. Horrible company. I have went with another company and paid much less and got much better service. read more

DO NOT USE THIS COMPANY. Would give them Zero stars if I could. Used them previously on other projects, and they were ok. Bought a new house and was having problems with HVAC system. The tech they sent out took a look at my system, diagnosed a few recommended maintenance issues (it's an older system, so those maintenance recommendations were expected), but said that the system appeared to be working normally to him. After he left, my system still did not work normally (thermostat would be 68, temp would be 62, and heat would not click on automatically). I could get it to click on by lowering temp below room temp, letting thermostat set, and then raising temp above room temp, after which heat would turn on. However, I got sick of having to manually operate the heater, and called them back to try to get them back out here to properly diagnose the system's issues. The scheduler, not a tech, but the chick that answers the phone..., proceeds to tell me that they've already diagnosed the problem and recommended what needed to be done to fix the problem, and I did not take their recommendation. Ah, excuse me? There's a difference between telling someone, "here's what I recommend to make your system function better" and "here's what you have to do to your system to make it work like it should"; they did the former not the latter. I was actually here when that conversation occurred, so I'm pretty sure I know what I was told. Then she proceeded to argue with me and tell me I was wrong. I understand they're the HVAC professional, and I'm not, but I'm smart enough to know that the maintenance they recommended could not have possibly been the cause of the problems I was having, that I could reliably fix just by messing with the thermostat. If the maintenance issues they diagnosed were the cause of my problems, I would not have been able to reliably make the system work by messing with the thermostat (i.e., it would have only worked sporadically, not consistently). But, I guess the chick who answers the phone with her vast HVAC experience, and has never set foot inside my house or seen my system, knows more about my situation, even though I live here ever day and use my system every day. They were perfectly willing to do the maintenance they recommended, or sell me a new system (yes, the phone answerer, with her vast training and expertise, told me I really needed to replace my system because it was old). Here's a suggestion... tell the girl that answers the phone to stop offering her uninformed opinion; just have her answer the phone and book appointments. And, you guys might want to spend a little more time listening to your customers and less time telling them why they're wrong. Just a thought... read more

Stay Away. 3 months ago, I had their service man come out and do a checkup on my system. All ok. Paid them $300. for the checkup. It is now 107 and my AC is not pumping out the cool like it should or has in the past. I call to get an apt. I have been a long time customer... about 10yrs +. The ofc mgr and I use that term loosely, said she would call me back that day as I requested a morning apt. No call. I call the next day. She proceeds to tell me that they are busy because of the heat wave. DAH. Tells me that the next available apt is 12 days out and gives me a 4 hour window. I tell her that I wanted a first thing in the morning apt. She says they start at 6:30am. Fine, sign me up. Nope cant do that. Must be a 5 hr window. After 15 minutes on hold while she "checked" to see what she could do, I hung up and called back to speak to the general manager. Imagine my shock when she said she was the manager. She interrupts, does not listen, is sarcastic, and then had the nerve to tell me I wasn't talking to her in a Christian manner. SHE NEEDS MEDICATION. Save yourself.... this woman is imbalanced. read more

I called Clark on Wednesday morning , 8/2/11, and they said that they could have someone out to look at my AC problem between 12 and 4:00 that afternoon and would call when they had a repairman in route. They called at 11:00 and said that they had a person available and could he come now. I said "of course". I met him at my home and in about 45 minutes he said that it was my low voltage wiring from the AC unit to the condenser outside. He told me he could run the wire but he had seen some of the electrical work I had done and told me it would save me a few hundred dollars to do it myself. He said he wanted to be sure that was the problem and spent another 15 minutes verifying and showing me the connections. I spent $9 on a spool of thermostat wire and it fixed the problem just like he said. I am a do-it-yourself type and I would have just started replacing parts. Jim's expertise saved me a bunch of money. Well worth the $140 service call. I would call them back in a heartbeat. Thank you Jim and Clark Heating & AC. read more

very very bad customer service.my heater unit blew out 2 weeks ago called the same day @ 8:00 am in the morning when they opened to get someone out to my residence the soonest they could come out was 3 days later. I explained I had 2 small children in the home and was also 8 months pregnant with no heat. the day of my scheduled apt no one showed up nor did I get a call saying they wont be able to make it. I received a call the next morning stating they would be out that day and no one needed to be home. Again for the second time he never showed up. I was told I would receive a phone call when he was on his way and never received one.so I called Clark @ 2:00pm no one answered and I left a mgs wondering if the guy ever made it out to my home and on the 3rd day @10:00 am someone came to my home spent little less than 5 min and told me my heater unit was burnt out and took a picture of my vent that covered my filter. Then wrote in my report that a dirty filter caused the unit to burn out which he never looked at my filter. Once they realizes my warranty ran out. They informed me I would have to pay for labor. They then ordered the part that day and informed me it would arrive on Tuesday and once the part is in they would call and inform me to set up a different day to come to my home and replace it.I'm going into a little over 2 weeks with no heater and no one will return my phone call. AND NOW MY TWO KIDS ARE SICK... DO NOT RECOMEND read more