My wife and I went in for a routine and yearly regular eye exam at Clarkson Eyecare in Union, MO early July. I stated I was having no issues with my eyes on the paperwork as well as in person when asked. We both have VSP and thought the exam would be covered accordingly. However I received an invoice from Clarkson stating I owed $50. My wife did not receive an invoice for her exam. When we stopped into the Clarkson office, they told us my wife's visit was covered under VSP but mine was submitted under a medical visit. When we asked why, there were a number of reasons like I didn't order glasses on the day of visit. So I had to pay the $50 deductible because it was billed as a medical visit. We pay good money for VSP and could not even use it for me. The office staff argued with us and kept changing the story. I would expect my visit would be run through VSP and not my medical insurance, and my $50 be returned. Then I was charged $39 for both eye pictures that I was not notified this was not covered. I don't get it. First and last time at Clarkson. read more

Went in got the prescription, picked out glasses and sat down to get pricing 785.00 for 1 pair, but I could get 2 pair for 685.00. I told them I don't have that kind of money. no offer to help me find anything less, so i took my business to Americas Best. Americas Best got 2 pairs for 535.00. Guess what the script Clarkson gave me was wrong for my eyes. Did they get mad when I said I was taking my business elsewhere or did not do the script right in the first place. My granddaughter has been using them and always complains about not being able to see for a few weeks, they say you just have to get used to them. read more

Wish zero stars was an option...... took me a week to get in on a Saturday. Show up Saturday at 9am and was told they are currently 45 minutes-hour behind schedule.(opened at 8am) because of last minute people getting dropped in. So we left and come back a half hour later, they got magically caught up and I was going to have to wait another 30-45 minutes. Staff there is a joke. Unorganized and on there personal phones. No wonder they are hiring they need someone there to actually work. Taking my business somewhere else, calling cooperate Monday and talking to the BBB. read more

If I could give them zero star rating, I would. Terrible customer service. Went here simply to pick out glasses. I had a valid prescription from another eyecare facility. None of the staff was willing to help. They pointed us in the direction of glasses, and then disappeared. My husband wanted something out of a case. When he went up front, the 3 employees were texting. They acted annoyed, like they were bothered that my husband asked them to do their job. Ended up leaving with nothing, I'll take my business elsewhere. read more