I can honestly say that in the 9 years we have been customers of Deckside Pool and Spa we have…read morenever been dissatisfied. They have always been quick to respond to questions and provide solutions to any problems we may have experienced with our pool. They open and close for us and we have never had a complaint.

I requested a quote and was ignored for over a week by them despite leaving voicemails and emails,…read morefinally got a response which was basically that he couldn't be bothered to provide me a quote as he thought the service requested would be cost prohibitive. Terrible customer service, they clearly must not need any new business. If they cant be bothered to deal with new customers, I would be surprised if existing customers receive any more respect.

Great staff here, we got our awesome fire table here and we love it. We can't wait to come back for…read moremore stuff. I think it was Miranda who helped us out and she was great!

good range and nice store lots of family stock in there . Prices a bit high and some stuff you can…read moreget elsewhere a bit cheaper too.

Marcel and his terrific team has installed two gorgeous pools for us. Their work is great. He is an…read morehonest, hard-working guy who will go the extra mile to give you a beautiful pool!

One of the best purchases we've ever made!! The knowledgable staff were very helpful and made our…read morehot tub buying journey very enjoyable and effortless. The delivery and installation was excellent. Highly recommend their products and service. I'll be honest the thought of buying a hot tub seemed like an excessive purchase on the onset of the idea but once it showed up and we started using it my only thought was "how did we live without it for so long!" Just do it, you won't regret it!

So sad that my first visit to a spa store turned into a polished, used car, pressure, misleading,…read morecompetitor bashing and deposit tactic experience. I thought this was going to be an enjoyable, major purchase experience. Now I'm researching online and emailing for quotes and information from other brands.

I wish I could give 0 stars. I bought a pool and hot tub there earlier this year as part of a new…read morehouse build. My biggest mistake of 2023. They unilaterally increased the price, and I had no option but to proceed given the house build timing. The hot tub (Cal Spa) has already had problems but management's attitude is 'your problem, not ours'. It is my opinion that this is not an honorable company.

Great staff and great service!! Valley pools installed our pool liner last season and everything…read morewent smoothly.

We just moved to Kelowna and setting up our house...first things first - NEED a grill. Did a little…read moreresearch online as to what we wanted then went out in search of more information. Okanagan Home Center was extremely helpful. Not only did we buy the Napolean grill that fit our needs, we also replaced the smoker we sold in San Diego having found "a smoking good deal" on the Primo Kamado round grill. Great customer service pays off. We only went in looking for the Napolean.... To make the experience even better, they delivered and set up the new grills at our home within the hour. Steaks on the grill tonight.

On a busy section oh Hwy 97N, this gem of a store is well worth stepping inside. A busy, vibrant…read moreshop -- this store goes on and on, around corners and up stairs! Whether you are looking for Gas, Wood, Pellet or Electric (or even there is something for every taste and budget. The friendly, quick and knowledgeable staff will assist you with your designs for both your indoor and outdoor living styles. Go see them!!!

We bought from their store in Kelowna BC. product was…read moredelivered used. Dirty and with dirty filters. Sure they gave us new filters, but they gave us the Wrong ones!!! Really??? went to change the filters and the cheap plastic hooks on the filter cover were ALREADY broken, ya a used tub! Very hard to get anyone on the phone! They never answer, but might call you back a week later if they do. NO Manuals!!! and we have asked for them many times. Yes they will email us the manual......never got anything I CAN NOT recommend them or their products based on things so far. Poor product, poor service.....

They just charged me $1200 to close my pool for the winter. Which was more than double what I…read moreexpected. I still have to put the winter safety cover on myself. The prices they quote are not what it will cost.