They arrived on time and did a terrific job cleaning some very stained and dirty carpets…read more I would highly recommend them.

Jeff and his brother did an amazing job. My husband couldn't believe how great our 20 year old…read morecouches looked. Our couches have been through a lot. The previous company that cleaned you couldn't tell a difference but Jeff and brother did an excellent job. Stains were removed from couches and area rugs. I should have taken before and after photos. Jeff responded promptly. Flat rate was provided and he was able to fit me into his schedule in a timely manner. I would highly recommend and would use again in the future.

Did a good job! Carpet looks great! Dried pretty quickly to and there were no overwhelming odors…read moreafterwards. Thank you!

Raul did an excellent job job on short notice, cleaning bedroom carpets at my rental house. He…read morerecommended extra treatment due to previous tenants' small dog and the likelihood of pet stains and odor coming out after steaming. Delivered on time at the price we agreed. I would highly recommend this service to extend the life of your carpets and have them looking like new. Great job?

A huge shoutout to Brandon and The Carpet Machine!!! He did…read morean awesome job today and our carpets and laminate floors are beautiful!!! I highly recommend this company and Brandon!!!

Carpet cleaning Beast this carpet was distroyed but was able to get security deposit back .read more

I had Joe clean my carpets. Considering I have 5 dogs I really didn't think he could get them very…read moreclean. I'm amazed that after he was finished they look brand new! He also cleaned my ceramic floors and they've never looked this great! He was very professional and courteous. I highly recommend them.

Changed my appointment three times and customer service is phenomenal. This morning he called and…read moresaid he would be there appointment set for 9 to 11. Showed up at 8 o'clock clean my carpets removed some dog stains urine stains carpets were absolutely just like the carpet was brand new. Recommend Joe to do all your cleaning thanks Joe for the great job hope you have a great day love your company will be working with you again

Stacy went above & beyond in cleaning our carpets. Got out all the stubborn stains that we couldn't…read moreget out. Highly recommend!

Excellent service from these guys! They were responsive and did great work! Highly recommend…read morethem.

They did such a great job with our carpets! They feel like brand new again! Staff is kind and easy…read moreto communicate with! Great price!

We have used Fusion for our tile cleaning and sealing twice and have been pleased with the results…read moreboth times. They are professional, courteous, and punctual with appointments and scheduling was easy. Would definitely use them again!

Servopro of Fort Walton beach was very responsive and helpful when my hot water heater pipe busted…read morein my condo. My property manager gave me the contact information for Cameron and he was incredibly helpful and answered all my questions. I will be sending all my friends and family to Servpro for any future service that may be needed.

I had a leak in a toilet that flooded the bathroom and adjacent bedroom with about 1/8" of water…read more After I sucked up all the water with my wet/dry vacuum (about three gallons). I called the local Servpro to come out and help dry out the rooms and mitigate any potential mold threat. Two technicians came out and spent about three hours inspecting/disinfecting/ and setting up equipment. I was told that there was not any water absorbed into the walls. The only issue was the plank flooring (floating floor) and the vanity in the bathroom. They said that someone will come by the next day to check on the progress. The next day one technician came by and after spending 20 minutes in the room he called me in to show me on his "resistance meter" that there was water in all the walls. when I told him that is not what I was told yesterday, he then pulled out his phone and started communicating with me using a translation app. Apparantly, he did not speak English very well since he held the phone up to my wife so she could speak into it so he could read the translation. After he left, I called the local Servpro office to complain that they had sent someone that did not speak English. When I ask the manager (Kristen Reed) if she understood Spanish she replied; "a little". I told he that I wanted all of their equipment out f my house the next day and only send someone that understands English. I then went into the room and bathroom in question and removed the 1/4 round molding along the floor where the leak had occured. There was not any evidence of water. I also stuck toilet paper into the space between the sheer rock and the floor where I had removed the molding. I checked the tissue 30 minutes later and it was bone dry. The next day a technician came to remove the equipment. He showed me with his water detection device (not a "resistance Meter") that thee was not ANY water in any of the walls. He asked me what had happened the day before and his reply was this: "That technician does not speak English and company policy dictates that there has to be be someone on the crew that speaks English. I will not charge you for the two days, only one day and I will pass along your concerns to my manager". I received an invoice on the 15th that was dated on the 9th (the initial service was on the 4th and equipment removed on the 6th). I was being charged for two das not one like the last technician had told me. When I called the office and spoke to Kristen about the invoice, she told me that it was a two day charge and that the non English speaking technician has no bearing on the billing. I told her that is not what I had been told, I will pay the bill , but will contact her corporrate office and file a complaint. she said she would talk to the manager about this. A few hours later this is the text I recieved from Kristen (asst manager ServPro in Ft Walton Beach, FL). "At this point, we will be turning the remaining balance over for collection and will not be contacting you directly regarding payment moving forward. Please feel free to relay any concerns you have regarding the use of the translation app or your experienc to the collection agency. Servpro Management" This was a very unprofessional response and to turn over a bill to a collection agency the day you sent the invoice is a zero in customer service. I have called the corporate office four times this past week and left a voice mail for someone in customer service to talk to me about this. I have not heard one thing from Servpro corporate. Evidently the franchises lack of customer service is fostered by Servpro corporate. I would NEVER call these people again and would encourage everyone else to do the same!!

This company has been out of business for a couple of years now. The website doesn't work, sometime…read morethe phone number doesn't work and if it does they don't answer or return messages.

I have used Chem Dry by the Emerald Coast for both my business and residential carpet and…read moreupholstery cleaning. I've also used them after we had some flooding from a bad storm. They are professional, friendly and most efficient. I HIGHLY recommend them!!!

boycott stanley steemer until they can guarantee their work…read more verbally guaranteed a $100 refund for failure at job and did not refund.

We had a 55 gallon fish tank leak on the carpet we thought we dried it and called to get a cleaning…read morewhen the guys arrived they informed me that the carpet wasn't fully dry or ready to be cleaned. Dilan came back 5 days later on time ready to tackle the mess that surface stains and wet padding had left behind when it all dried, I am completely satisfied he did a great job while being understanding to the traffic of our home Thanks for professional service