I contacted Steri-Clean based on positive reviews from other areas, believing I would receive the…read moresame level of professionalism. I even told them up front that I often write reviews, and that if they did excellent work, I would gladly write one for them. Unfortunately, my experience with the Westminster, MD location was deeply disappointing and troubling. The job was to clean out a basement, and I was assured--repeatedly--that nothing would be removed without documentation and without my approval. That promise was broken on the very first day. A large under-bed locking bin full of sports cards disappeared immediately. Three family members had seen that bin earlier the same day, and three Steri-Clean workers were present at the time it went missing. For the rest of the week, the team insisted the cards would "turn up" after they were gone. They never did. Additionally, my late father's curated rock and antiquities collection--kept in a special container he built--was at risk. A team member was overheard saying, "There's a bunch of pretty rocks over here. Do you want any?" This was extremely inappropriate and alarming, especially considering how personal and irreplaceable those items are. Despite being told that staff were honest and would not take items without documentation, the opposite occurred on day one. Throughout the week, more red flags appeared. Items that were supposed to stay for our chosen donation destination (Habitat for Humanity, where we've donated before) were taken by Steri-Clean instead--even though I explicitly told multiple staff members that we intended to take the donations ourselves. According to the signed agreement, this should never have happened without our consent. The contract also states that drawers and closets would only be opened at the client's request. That guideline was not followed. Regarding quality of work, I was told they would return Monday to broom-sweep the basement, spray the walls, and vacuum the dining room. Instead, the dining room was only partially vacuumed. A shelving unit was never moved, and bins were left piled where they were. The job was incomplete. There were also concerning organizational issues. For example, black bags were designated for trash and clear for "keep," while donations were to be marked separately. Yet I found a black trash bag filled with many glass items and multiple black pens--items that should never have been thrown away. Even the team leader said, "Where are my black pens? I had them all and now they're gone." I found them in the trash. This kind of error makes it virtually impossible to trust that staff are handling clients' belongings appropriately. For reference, where similar services are often estimated at $2,000-$4,000, I was charged $7,000 (minus a $700 veteran discount). For that price, I expected professionalism, honesty, and supervision--not missing property, inconsistent communication, or careless handling of belongings. As someone who has been a director for 30 years, I believe the core issue is a lack of oversight. All team members appeared to be friends, with no designated supervisor to ensure standards, ethics, or accountability. A business like this must have at least one neutral overseer on site at all times--someone who is not socially entangled with the crew and who can ensure that every part of the job is completed correctly and ethically. Without strong supervision, shortcuts are taken, monitoring falters, and clients' trust is violated. I cannot recommend this location of Steri-Clean. The experience left me doubting the honesty, reliability, and leadership of the team. For a service that enters private homes and handles personal property, these issues are unacceptable.

I worked with a Maryland franchise owner, Carol Schaubhut and her team. I needed a major cleaning…read moreout of my house. It was so hard to make the call for assistance. From the very beginning, I received professional advice and thoughtful, non-judgmental reassurance. The team that came to my house was diligent, professional, thorough, and really understood parts of the process I had never considered and provided appropriate guidance. They knew how stressful this project was for me and were unfailingly kind. I wholeheartedly recommend Ms. Schaubhut's Steri-Clean services. Linden L. Montgomery County Maryland