This gets 1 star , instead of 0, because it looks like more than nothing was done in the home. Except, the fireplace ashes got taken out (not that I even cared about the ashes in the first place... :/ ) My home needed a *detailed* job. because I keep it so tidy and generally clean to begin with. A very very basic cleaning job was done... but it so incomplete that I couldn't even tell anyone had been there to clean- except that the toilet paper ends had been folded up in a hotel way / my child's bed was made. But even the dirty dishes and food my child had accumulated in her room was left in a pile on a chair in there. Window linings and exterior windows still are caked in dust, bugs, dirt ! That's the one thing I needed real help on, the one thing I specifically requested multiple times , in very clear details, to be done! And despite me specifically asking for detailed window cleaning included in the price of the clean... & being promised such. I paid this company THREE TIMES AS MUCH as much as I paid my usual cleaner. For this half-job on my new 3 bed 2 bath house in Fairfield, than what I paid for my 2 bed 1 bath place in South San Francisco. So , not much bigger place, living in a lower cost of living area, yet 3x the COST.. for worse job? I don't even know if the exorbitant flat price I paid included tip (or even decent pay) for those who cleaned my house. As a single mother of a developmentally delayed child working multiple jobs on a tight income , no time to deep clean things clean myself but busting my @$$ to keep it all together on my own... I feel grateful that someone else did something productive in this home other than me for once! But I'm also sad & irritated seeing my home is barely any cleaner than I left it for them, and, that I could've saved that money for things our family needs and done better on it myself. Which unfortunately I'll have to do next time. read more

I had a move-out cleaning scheduled with this company and asked for a Certificate of Insurance (COI) before the job. This is something I request from anyone working on my property to make sure both parties are covered in case of damage or injury. I work in property insurance, so this is a standard precaution I recommend to my own clients. I actually hired them in 2020 for a cleaning and it went fine, which is why I reached out again. This time, the company told me they had never been asked for a COI by a client before, and shortly after, they cancelled my appointment, saying they felt I was "setting them up." I was surprised by this reaction, as reputable service providers typically have liability insurance and can provide proof without issue. Because they refused to provide a COI and cancelled my booking, I cannot speak to the quality of their current work. However, I would caution other homeowners that if you want to ensure a vendor is insured, this may not be the right company for you. read more

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I am an 82-year-old woman that lives in a one bedroom apartment with four cats. they did everything on the list that it was said that they would do. I am very, very pleased. read more

Had the Cleanest Maids come out for a move-in (completely empty) deep clean. Bill was 350 + 150 for carpets and 65 for hard water cleaning, total bill was 560 with 100 in gratuity. Even with gratuity, this was still cheaper than other places in the area. All things considered, I guess they did a good job because all of the big ticket items were done (oven, shower, carpet, etc). Unfortunately, I can't recommend this place because a piece of my stove is missing. During my final walkthrough with the realtor, we went through and made sure all the appliances were working, so the fact that I need to buy a replacement part after they came by is incredibly inconvenient. I don't know if they lost it while cleaning, had it break and they didn't tell me, or just took it with them for whatever reason. When I talked to Ashleigh about this issue, she was pretty nonchalant about it and kind of laughed it off while telling me to just buy a replacement since it's cheap. She mentioned she was going to call/email me back after talking to the person on-site (Nicole) and never did. Maybe this is on me since I didn't do my post-cleaning walkthrough thorough enough to bring it up while they were on-site, but it really came across as not caring at all. read more

So communication with Taylor or Sandra or whoever is the owner was good. She was responsive and told me the per hour amount. She did quite something a bit lower so beware of that, because there are only so many people and they can work very slow. We have always had cleaning people and we had ours for over 10 years and they were efficient and cleaned everything well. She sent 2 ladies over- one spoke English and the other didn't (this wasn't the issue.) The other one didn't seem to understand the one translating everything that was being told to her. So there was a definite communication barrier. In our 3400 square foot house- we only asked for them to clean 2 bedrooms (out of 6 bedrooms,) and 3 bathrooms along with the family and formal rooms. This took the cleaning people 4.5 hours. This usually took our other service 2-3 hours and they had 2-3 people every time. They don't do dishes or load the dishwasher and they definitely don't dust or clean up. Although my tables are cluttered, my old service would align things or make it look neater. They also don't put things back where they are supposed to go. I paid $540 for a mediocre cleaning. The bathrooms weren't wiped down as well and they even placed my sons toothbrush next to the scrubber brush. I won't be hiring them on the future and nothing was resolved after. They stayed after my daughter inspected everything and charged me for that time as well. read more

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They did a decent job with my place in Roseville! The team was friendly, showed up on time, and got most of the house looking great, especially the kitchen and bathrooms. There were a couple of small spots they missed, but overall, I was happy with the results. Pricing was reasonable, and I'd definitely consider hiring them again. A good experience! read more

I've never had anyone come into my house to clean it before, so I honestly didn't know who to turn to or what to expect when I hired someone to clean my home. My husband and I moved into a home that was once occupied by three young men, who were not very tidy to say the least & be as polite as possible. After two days of cleaning the refrigerator and another day cleaning half of the kitchen, I knew I needed some reinforcements (especially since I'm studying for my board exams and need to devote my time & energy to studying instead of cleaning). I, of course, looked on Yelp and found Cleanest Maids. I was impressed by their history on how the business came about and decided to reach out via Yelp messenger. Kelli and another staff member came to my home for a deep clean and they did exactly that! They arrived early and cleaned for four hours! They cleaned all of the rooms, including the kitchen and living room, wiping the base boards and dusted everything! Needless to say, I was very please with their work and especially their work ethic! My house is now very clean, so I'm very happy! Overall, I'm very satisfied with the great job they did on my home! I'll be reaching out to them again in the near future! read more

DO NOT hire this company unless you want to pay over $200 to have a house that is still dirty! The cleaners were 40 minutes late to my scheduled appointment and I had to call 3 times to get ahold of someone. I was not compensated for that, but worst of all, they did a TERRIBLE job cleaning. There were areas that were clearly not even touched. After doing the walk-through, I asked if a section was cleaned (because it did not look clean) and they said they went over it "3-4 times" and shrugged their shoulders. Very disappointing that they considered their job a "deep clean." I had to spend HOURS cleaning after they visited. This was very overwhelming as I was just moving in and made the process that much more difficult. Whatever you do, DO NOT hire this company! read more

I intended on leaving this alone, but I'm finding more dirty dishes that were hidden.... I just got a new job which takes away all of my time at home so decided to hire a cleaning service to help lighten my load. They were easy to book with and did come on time, but I was so disappointed I canceled my upcoming cleaning services. First off I received a quote for the full 1 bedroom house (under 1000 square feet inside) said to be between $120-$150 We the lady got here I told her don't worry about the bedroom cause it wasn't ready for them. So that being said she only had a small kitchen, tiny bathroom and living area. The " dining nook" is where my spice racks and catering supplies are, but then was told after services were done it was $200. I still have the lady a $40 tip cause I'm like ok it's not her fault I guess. Now it's days later and I'm just getting around to emptying my dish drain and seeing what my cabinets look like and half of this stuff, if not all, needs to be rewashed. On top of that she left the dirtiest rag on my clean (brand new) comforter. When I saw the dishes today I just couldn't let this go unsaid cause no one should have to go through this. I'm only posting what I saw right now. Day one there was dirty Tupperware tossed in cabinets. Nothing was organized at all. ICING ON THE CAKE I ALMOST FORGOT. SHE RAN THE DISHWASHER ON MY CAST IRON GRIDDLE TO AND PAN. RUINED‼‼‼ I don't even use the dishwasher and definitely didn't expect someone I hired to use it on my cast iron or anything else. Update: after the response given I must say that is false. The only other contact I gave was on the 19th when I wrote to cancel further services when i seen the first round of problems. I never heard back without even a question about how last service was or why it was canceled. The day i wrong this review is the day i saw what's photoed. Like i said i work almost 18 hours a day or more so it takes a while for me to get around to seeing these problems. So please don't try to make it seem like this is brand new. I also don't think you should have people cleaning kitchens that don't know rules on something like cats iron. It's simple no dishwashers and no soap. I didn't even mention my knife that was rusted cause it didn't get dried. I'm a professional chef and these items mean a lot to me and it's not something I've had to explain to past service providers. read more

Cleanest Maids - Silverware that needs to be rewashed along with everything else in drying rack. - Home Cleaning Near Me - Vacaville, California

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This is for any potential new customers thinking of using this company. Be aware that the price you get quoted isn't the total price. I recently requested a "Deep Cleaning" estimate through Yelp and it connected me to this company. My request was very specific to "Deep clean". The estimate I received was in the mid range of all the other quotes I got at $200, so I figure I would try them out. I set an appointment for them to come and clean my place. Prior to the appointment I was asked if I wanted a walkthrough and I said yes. So the day came for the walkthrough with Taylor. Upon doing the walkthrough with her she informs me that if I want a "Deep clean" that it will be 2 people at $120 an hour for 4-5 hours. That is not what I was quoted from the owner Ashleigh. I was specific in my request that I wanted a deep clean from the start and thought that is what I was quoted from the start. The only thing that changed from my request online to the actual walkthrough was cleaning the refrigerator and oven. There was no additional price quoted for those additions. I had two other walkthroughs that day and both companies gme a flat rate to do all that was asked for the $200 range total. I ultimately landed on using someone that had a 5 star rating today. They were in and out in 3 hours total. They even cleaned my patio furniture which was never discussed or brought up. So again for those of you who are looking for a cleaner and are thinking of using this company, be very cautious as to what you're quoted from the owner over the internet and the person doing the walkthrough. Ultimately you may end up paying them 3X'a more then everyone else. read more

I've worked with many groups to prepare homes for sale and personally with cleaning. Cleanest Maids was quick to respond, easy to coordinate, and worked with a moving schedule. Having the ability to do a deep clean and repairs with their counterpart was a fantastic idea and really made things easy. Thank you! read more

They fit me in right away, and did a great job cleaning our 3000ft home that we were selling. The stove and one of the kids room was rough before they came and so much better after they cleaned! They also do a walk through at the end to make sure they got everything. Thank you! read more

The company responded within a timely manner. They listened to what was needed to get cleaned and the service was great. I would highly recommend this company to more people. Great price for all the work done! Very polite and nice personnel! read more

The quality of work varied by maid. Maids were late multiple times without any notice. This was with a 4 hour window. I received a payment reminder for service that was never completed as the maids didn't show up. I called and no one answered, or returned my call. The maids then showed up 2 hours late after I had informed them that I was not home. @cleanestmaids customer service is poor. @ashleighstout needs to work on her professionalism. I would not recommend their service. #ashleighstout #cleanestmaids read more

Taylor, who I had the initial consultation with was great and she's very responsive over text. However her company came out about 4-5 times to my rental property and it didn't seem that the needs I had expressed to her were communicated to the employees. Each visit was very different results with the different cleaners, but consistently a whole area of the house was missed - if it was not one, it was the other: master bath not cleaned / shower door not wiped down, foyer floor not cleaned which was obvious because my tenant has a German Shepherd and the dog's hair was visible on our black tile, all floors not mopped, and a toothbrush was left behind by the cleaners on top of one of the toilets. My tenants were extremely dissatisfied and preferred to not have housecleaning at all, volunteering to clean themselves if we allocated our funds to investing into a Dyson and a robot vacuum for them instead. That says a lot. read more

The owner, Ashleigh, commented on my post a year and a half later. The last we spoke she said she would speak with the lady that cleaned my home that day and also stole my jewelry. She said she would follow up with me and never did. The "sweet lady" is not sweet at all. She straight up stole my jewelry. She looked so rattled when she left my house that day. I never saw someone be in such a rush to get out. She wasn't even going to wait for a tip. The owner hired a thief. Again don't trust this company!!!! read more

My house just had its 1st cleaning with Cleanest Maids and I'm really happy with our experience. Started with a price quote via Yelp, multiple companies reached out but only 2 provided a price quote without having to jump through hoops. Cleanest Maids provided the lowest quote and had the most reviews by far, so I decided to give them a shot. Upon arrival Cecilia and Sylvia were very punctual, friendly, and professional. They confirmed pricing, gave me a few additional options and got right to work. The ladies are extremely hard workers and were done quickly. Happy to report the house looks and smells great! I definitely recommend giving this company a shot. read more

Cleanest maids is great if yo want overpriced, shitty surface cleaning. They won't moved end tables. The won't dust behind anything. Kitchen chairs aren't moved for mopping. They leave behind dirty counters and break things. They demand payment and tip before they leave so you find out how awful they did, after you tip!! They charge by the hour. 2 hours for small bathroom with no tub? In those two house they couldn't clean under cabinrt ( old style- not sealed to ground like crappy cabinet sinks.) They extend time to charge you more. My other cleaning service had is sparkling in less than 30 minutes. I can't understand why they are still in business. When you complain, you receive vile nasty texts from owner. read more

Very underwhelmed and honestly pretty frustrated. Summary: subpar cleaning, poor customer service. Would NOT recommend. I paid for a "deep clean" for my mom for Mother's Day after a few of her grandkids moved out. I specifically asked for a deep clean, and when the cleaners got here they asked if there were any specifics other than general cleaning. My mom told them baseboards and windowsills. Partway through the cleaning 2 of the 3 employees left to do another job. During the walkthrough after I had a screaming baby and was unable to look at every window sill, the baseboards, etc. I expected them to have done their job. And even if they hadn't, was I going to force one employee to deep clean an entire house by herself since the other employees left? After looking at the house the next day I noticed that not a single baseboard had been wiped down, half the window sills were filthy, there were chocolate milk spots left on the walls (thank you 3 year old nephew, haha), spider webs in corner, toothpaste splatters on mirrors, etc. They didn't even do a general clean, let alone a deep clean with the specifics we requested. They also charged $100 more than they quoted us, which would have been fine if they had done the work we asked for when we got the quote. Instead we paid $100 more for a subpar cleaning job. I called back several times after to explain my frustration and nobody ever answered. I left a message and they never called back. Also after the clean when we were trying to pay by credit card we could hear the manager yelling at the employee through the phone. Overall very bad impression. read more

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I would like to give a Thank you to Kailina and Fluer from Cleanest Maids. This was my second hire, trying to get my house clean. They were able to get My refrigerator and shower where I wanted them to be. could have saved a whole lot of money had I gone with them first. read more

*** PLEASE READ, DO NOT USE THIS COMPANY - THEY WILL TRY TO SCAM YOU & THEN THREATEN TO INVOLVE THE POLICE & COME ONTO YOUR PROPERTY UNANNOUNCED *** It takes forever to confirm an appt with them. Ashleigh said she sent a confirmation, but I never received it. Tried calling & she never answers/returns any calls. Day of appt crew arrives at 8:30, finishes at 12:30. They're ready to leave yet the only things noticeably done were the bathrooms/kitchen. Mind you this is a detailed move out clean. I kindly address the untouched windows, baseboards, walls/doors & ceiling & they just blankly stare at me. I ask about the carpet & they couldn't give me any details about when the next crew would be here. They call Ashleigh, she arrives & the crew says they "forgot their cleaning equipment" for the ceilings/windows. Ashleigh leaves then returns with more supplies, I repeat my list of important services & she rudely responds with "yeah I can see the house, I already know what needs to be done, so that's why I'm here". 2:30 we go back. Original crew is already leaving. We go inside & the walls/doors are still an issue. Ashleigh says they attempted one wall but the paint is too old to wash, it would take hours, & would be expensive, so they won't do it. We say we're unhappy with the job. She was on her phone the entire time we spoke, & tells us "to be honest...the lead crew member decided not to come because she previously had COVID & didn't want to risk getting sick" (totally understand, but would have been nice to know) & then oddly she says if she knew they'd be short, she'd have come with them. She asks if we're staying the night, we say yes. We say we're worried about the carpet not being dry enough to put a mattress on, she shrugged & suggested we sleep on the tile in the kitchen. We then agree to use Venmo as payment. She says it'll take a while to finish the job, but she'll call once finished. My boyfriend & I leave. It's 4:30 but we're ready to go back home. THERES NOBODY THERE. We walk in, carpets are damp. We immediately call Ashleigh, no answer after 3 attempts. We leave a voicemail & she texts me at 6 saying she was at another job & will call us in a few minutes. She sends our invoice of $540 (original quote) plus a $50 wall washing charge. She calls about 30 minutes later. We ask why were being charged for the wall, she gets defensive & says they attempted one section. We said we can't see anything so she says "wait until you see it tomorrow in the sun you'll see how scrubbed up the paint is". We said we weren't happy with today's service, since feedback is a normal part of a follow up. She got very loud & angry & said they did us a favor by coming & her girls did a great job for how gross our house is & called us ungrateful for not being happy with their work. (The house is big, old, & has had a lot of roommates. She pointed out the space under the sink which we didn't even expect to be cleaned, the few pots/pans/dishes left in the cabinets, & said the carpet will need to be replaced. Definitely not "inhabitable" as she described") she got a huge attitude over the wall charge but eventually dropped it, & demanded the rest of the $540 bill. Normally it wouldn't be an issue, but we weren't satisfied & just wanted to negotiate a lower price. Never declined paying. She then lost it & says "hold on, I just wanna make sure I heard that right but did you say you aren't going to pay today? I just wanna make sure I have all this information correct for the police report I'm filing & for contacting your commanding officer in the military". We told her she just left the job without even telling us she was finished so we could come home for the night, or how they didn't even mention they would be short staffed. Her response was "legally I don't have to tell you any of those things, I know how to run my business. I didn't even know you were staying the night since 99.8% of my customers aren't even living at the house anymore". (This was false, because we actually did tell her we'd be sleeping there.) Then she said she regrets coming into our house as her son is immunocompromised & said "legally you have to tell me if you have a "COVID positive" I literally risked mine & my families life today" yet earlier it wasn't an issue as long as the house was empty & aired out, which it was. Masks were also worn. Then she asked for our CARD DETAILS "just so I have more info to identify you in my police report". We reminded her we agreed on using Venmo, she says SHE DOESN'T HAVE VENMO despite our conversation earlier. She ends by saying that she wasn't going to argue anymore & she would be expecting her $540 payment & hangs up. A few minutes pass & she actually SENT HER BOYFRIEND TO OUR HOUSE. He asks us if there's gonna be any problems & we say not at all we're just trying to pay. He gives us his Venmo, we pay, & that was that. Long story short, don't waste your money, time, or sanity. Just find a different company. read more

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When they went to our house for estimate they told me that they would wiped down all the cabinets and remove the spider webs. The cabinets and closets were not cleaned! There's spider webs inside the kitchen cabinets and bathroom cabinets! The floors were not even mopped properly! You can see the areas that they mopped and the area that they didn't. I will not recommend this cleaning company! read more

Cleanest Maids - Kitchen cabinets with spider webs! - Home Cleaning Near Me - Vacaville, California

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I cant even show before pics because it was a shit show but anyways, Cleanest Maids came 15 minutes into their arrival window, and stayed for around 4+ hours doing a deep clean. I dont think you really understand how unclean the house was until you see how clean it could be. Id literally eat off of my bathroom floor if it wasnt considered gross and frowned upon. In all seriousness, they are polite, friendly, professional and efficient af. Choose them! read more

Great communication, great service, great value. They did our move out cleaning for $250 flat rate. Our landlady liked it so much, she asked for a referral. Highly recommended. read more

I've hired this maid service twice now (for cleanings every two weeks) & I am really liking it! Not only are they making my life so much easier but they also make my apartment so clean!! Also their pricing is more reasonable (I've gotten some ridiculous quotes) for my small apartment. Ashleigh is really friendly also. Looking forward to future cleanings! read more

Customer service and response time were outstanding. I contacted them and needed a deep clean (new client) in a rush. They were able to accommodate and sent one worker. Rebecka worked diligently and efficiently for 3 straight hours. She did an amazing job. Will be hiring them for a permanent monthly clean. THANK YOU CLEANEST MAIDS!!! YOU ROCK Donna C. read more

They have been my house cleaner once or twice a month the past few months, I was told $35 an hour and would have my living room and kitchen cleaned and some laundry hung up normally would have her here for 2 hours or so, sometimes longer if we did bathrooms. This past week I did hired for the normal amount of work but was charged quite a bit more, the owner told me she's sending two people now to clean without telling me, and am being charged $70 an hour, and they took an hour and a half to do what used to be done with 1 person in 2 hours. Apparently the last time she cleaned there was two people here as well but they did much more work in a shorter amount of time as the bill was lower. You should let your clients know if your going to change their service like this. Updated to add due to owners comment: I was never told there was going to be two cleaners in my home. And that I would be paying for two. Very shady. When I paid $105 I asked for the whole house to be cleaned, I was in Hawaii at the time and tipped the normal house cleaner directly via Venmo she had texted me and asked I give it to her and not you, when I paid my invoice to you on Venmo, Since I was out of state and didn't leave cash for her like I normally do. She never mentioned there was two people in my home. The time before the $105 cleaning I was home when it was cleaned and there was only one person. Thus a whole house cleaning I figured was about right for the $105. I'm not sure how I can assume one cleaner was free when I didn't even know there was two? I never named my own price? I wrote this review to let other people know how you run you business and what they can expect. read more

The ladies were really nice and did a good job at the parts that they did clean. Unfortunately they missed a toilet downstairs... I would just make sure to check and make sure they cleaned everything you wanted clean before they leave. Pricing is great though! Edit: I known its been over a year but I forgot to update this. The owner herself came back and worked on the toilet and we deemed that the toilet was too old for the stain to be removed. They're a great service looking to use them again for sure! I still recommend that you let them know exactly what you want as you should with any company read more

Cleanest Maids - Home Cleaning Near Me - Vacaville, California

Cleanest maids have great prices and do high quality work, I highly recommend their services. My only regret is not paying to get my whole house cleaned. Very fast turnaround. read more

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I needed carpet cleaning done to my home prior to moving in. I reached out to Cleanest Maids and a few other business requesting a quote. Ashleigh responded almost immediately. Although her price was a little more expensive than some of the other businesses that gave me quotes, I ultimately decided to go with Cleanest Maids because Ashleigh seemed very friendly. Through Yelp I was able to arrange a time, date and payment. On cleaning day the technician arrived on time. He introduced himself as Kyle and immediately went to work. Once he was done he gave me an estimate of how long it would take to dry. We had a little friendly conversation and he was off. From start to finish my interaction with Cleanest Maids was A+. I will definitely use them again. read more

This review is for Rosie. She did a fantastic job. Whomever cleaned my apartment first did a rush job. There were some attendance issues the Monday I was scheduled for cleaning. I think due to the rush my apartment was not cleaned well. I spoke to Rosie and she promised to make it right. She did exactly as she promised. She even cleaned under the stove and washed the glass shower door to perfection. She went above and beyond when she waited on me to get out of a meeting, so that I could inspect the apartment. I was so impressed with her. I can't speak for all their employees, but Rosie was outstanding. I appreciate how she handled the situation and that she delivered on her promise. That's all I expected. Excellent work Rosie! read more

Texted her what I needed she never even replied after telling me to text her because she couldn't talk I went with another cleaning company read more

I was having a holiday party and wanted my house to be deep cleaned. The company I had used for years and loved no longer does house cleaning. I reached out to several cleaning companies for a house cleaning service about 2 weeks in advance via Yelp based off of Yelp recommendations. Cleanest Maids was in the mid range of the quotes I received. I went with them because I appreciated their response time and was super impressed with their photos of completed jobs. I had a feeling something could go wrong when about a week before after setting up on Yelp I didn't receive a confirmation email or phone call but I gave the benefit of doubt since it was Thanksgiving week. I reached out on Monday via phone and spoke to Ashley and confirmed. She was very nice and professional but I was still nervous. All week I've been stressed wondering are they going to show up because my appointment was mid day and it's the day before my party. I don't usually wait until the last minute but I wanted the house to be freshly clean for the party. The night before I get a Yelp message to confirm stating the email kicked back. A foreshadowing for me because in the prior Yelp conversations I provided my address, phone number and email address. She could've called me instead of a Yelp message but I'm still hoping for the best. Well what do you think happened!? Arrival window was between 12-2. Was hoping it'd be closer to noon but past cleaning experiences the cleaners usually arrive at the end of the window. Well now it's 1:45 and I haven't heard anything and I'm starting to get worried. I place a call. Ashley, said she find out where they are. 20 mins go by. In the meantime I'm calling places hoping but knowing in all likelihood no one can come on such late notice and praying these people are just running a little late. I have no luck so I call her back and get sent to voicemail!!!! Ashley finally calls me back and they're in Napa! It's Friday, and past 2pm. It'll take them over an hour to get to Sacramento. I haven't even decorated because I planned to have the house cleaned then decorate in the evening. I'm like I'm sorry forget it. They won't get here until well after 3 it'll take 2-3 hours to clean and by that time kids will be arriving home and will want to relax. Thanks but no thanks. She did offer to try and get someone to come in the am and a discounted rate but I just didn't trust it. I understand things happen but communication is key. I shouldn't have had to call them to find out where they were. I shouldn't have had to call to confirm my appointment either. I'm giving 2 stars because Ashley did try to rectify and was professional. read more

Service arrived promptly and did a great job. The person did a short survey of my apartment and then got right to work. I initially reached out to Cleanest Maids through Yelp and responded quickly with clear information. The one piece I did not like was that they insisted on communicating solely through Yelp. I called once but had to leave a voicemail, and even texted once or twice but communication kept going back through Yelp. Other reviewers noted this was an issue for them, and I agree this could be an issue for others too. There was a last minute scheduling issue that I was notified of and I appreciate it, but it was through Yelp where I do not receive notifications. It was by chance I was checking messages at that time. Otherwise, everything was great. read more

First and foremost, I'm a true Yelper and stand by my ratings 100%. I also give most businesses (especially local ones) the benefit of the doubt unless my experience was grueling or toxic in some way. I am not yelping to downgrade or discredit what housekeeper's & maids do. I clean behind my 3 children, a home based Childcare, a dog, and my husband.. So if it's anybody who understands the rigorous demands of cleaning, it's me. Pay attention to the list below. Had I known some of these things, I may not have been so caught off guard by the end result & possibly my expectations wouldn't have been so high. THIS WAS MY 2nd CLEANING by this unprofessional company AND MY LAST. Were there some cleaning issues with Cleanest Maids? Most definitely yes. Were they resolved in a professional manner? No. A simple personal phone call goes a long way & may have resolved my dissatisfaction. I know we live in a generation where making phone calls is foreign but c'mon people! I truly believe we would have had a better experience had the Owner taken time to do an inspection of my home, my cleaning needs and expectations. Unfortunately, after giving them 2 opportunities, the Owner dropped the ball with her inability to follow up properly & professionally. I'm not a professional cleaner, although I keep a fairly clean house that operates as a Childcare 60 hrs a week. I also know business Owner's can get overwhelmed with their day to day personal lives, but I expect to be treated with respect as a paying customer. I'd be lying if I said that I've never had unhappy clientele in my line of work. Once I sense that my customer may be unhappy, I'm on the line trying to figure out what went wrong and how I can make it right. After all, I'm providing a service & my customers are what keeps me in business. Texting back/ forth to the point of reaching a text tone of frustration & disrespect does not show you value your clients in my opinion. Now, by all means, give them a try while keeping the following in mind: 1. Communicate initially with Ashleigh. She's the Owner so it seems fitting to have her personally inspect your place. Possibly send photos via text (this seems to be her preferred method of communication). If you have a large home, this is highly important. In my case, this information would have been extremely useful! Note that if she sends her team out without doing this, you may have to follow behind them giving step by step instruction on each thing you need cleaned and how. Who has time for that?! 2. After I sent photos and made my complaints, I was asked by Ashleigh if I knew the difference between a Basic Cleaning vs a Deep Cleaning. Everyone has different standards of clean, so apparently I needed to know the definition of "their" cleanings. Again, I'm not the professional here. I was never given a Cleanest Maids instruction manual or directed to their website. I had to find out through a friend that a website existed! I didn't find them on Yelp, it was word of mouth so this could have been quickly handled had I known this very valuable information. This leads us back to #1. 3. For the sake of your wallet, please know their rates, how many maids are needed, how long in each area etc. You got it, #1 can take care of this. Unbeknownst to me, a basic clean is merely a surface wipe down, mopping/vacuuming of floors and feather dusting (my friend said the website states a microwave cleaning is included but mine wasn't touched, neither was the guest bathroom). I found out a basic can be done by 1 person and if that's the case, they may only need a couple hours @ $45 bucks an hour if less than 3 hours! WHOA. Now that there is some very useful information I needed to know PRIOR to our initial cleaning. 4. Again, everyone doesn't have the same cleaning standards. Some may not value the purpose of dusting, I do. A feather duster does not get rid of dust, it just spreads it around in the air in my opinion. Put some pledge on a towel or mitten, find a step stool or chair and find the DUST! Right? Right. After a slew of texts and sending pictures, I was finally told I could pay the difference and have a deep cleaning because according to her (based entirely on MY text pictures) that is what my home needed. Sucky part is I paid $45/hr for a feather dusting and countertop wipe downs. Thanks for the offer, but no thanks. What a terrible way to handle a potential lifelong customer. Overall, it was a rush/sloppy job done in a short time frame. She had no clue what my needs and expectations were, but wait.. that's the Owner's job now isn't it?! I'd give ZERO stars if I could. read more

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Have to admit, there were several hiccups in relate to key to go in the house. This is our soon to be rental property and property was vacant. So, trying to get the key to the cleaner was tough and there were multiple communications error. HOWEVER, this people are the BEST cleaner. Their job is so immaculate. My never impressed husband, was literally has his mouth opened in awe! He called me several time while he was walking inside the house.... Wow, check the bathtub, check the AC unit, and they even clean (and by clean, I meant super shiny clean) the light fixtures. We had our South SF property cleaned by someone else and they didn't do half of the job that these team did! Very very very recommended. Too bad they don't make often trip to SF and SSF but I still want them to deep clean my house every 2 months. Worth every penny that we spent. read more

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Quick and efficient. My husband commented that our floors have probably never been cleaner. Despite the glitch in Yelp wherein the confirmation for service was not received by the owner, she was still able to work with me and send a couple of people to clean the house the day before our baby shower. Thank you and we will definitely recommend. read more

They did a fantastic job cleaning my home for such a reasonable price. I normally wouldn't get a reoccurring service but they did such a stellar job I hired them again the same day. See you in 2 weeks! read more

Taylor was awesome! She called when she was on her way, she brought her own cleaning supplies, worked non-stop for several hours (she was here by herself) until I had her take a break and eat a late lunch with us. I was impressed with her work ethic and she did a very impressive job. I would recommend Taylor and Cleanest Maids for all your cleaning needs. read more

Cleanest Maids was great. I set up the initial appt with no problem via Yelp. Taylor texted when she was in route and did a great job! She was friendly, courteous and wore her mask the whole time she was there. read more