Lisa responded to my project request two days ago and was cordial. We agreed she would come over…read moretonight at 5pm. I've been waiting for an hour, and she won't respond to my texts. No-show, no-call, and a huge waste of my time.

Lisa did a great job! she took her time and it felt so good to come back to a well cleaned space…read more looking forward to long term relationship with Lisa. thanks

Absolutely amazing! They responded last minute when another…read morecleaning company no showed. They both were very professional, polite, on time and great communication. They got every corner and made a dirty home feel spotless! I'd highly recommend them!

WILL DEFINITELY HIRE AGAIN!! Responded immediately to a last minute move-in clean. Extremely…read moreprofessional in their communication. They did an impeccable move-in cleaning -- every corner sparkled, and the place felt truly fresh and ready to call home.

So appreciative of the thorough job these folks did for us! We were putting our house on the market…read moreand requested a deep cleaning before starting to show it. They did a fantastic job, brought in a whole crew and tackled the job super-efficiently (and believe me, it was filthy!). Worth every penny, and we are asking them back to help us to do a final clean after the movers take all our stuff out.

Not a good cleaning. Felt rushed ran into my apartment late and was harsh with all of my…read morebelongings. On phone talking A LOT.

If I could give zero starts I would. I hired him for a deep clean, including floors, baseboards,…read morewindowsills, bathroom, carpet and dishes. As you can see from the photos (these are *after*) I did not receive those services. Owner is currently ignoring attempts at contact and will not come to finish the work. Do not hire this company unless you want to be ripped off.

unprofessional not trustworthy or reliable.... waste of energy time and...you definitely need a…read moreplan B. if you make an appt.....

We were about the sell the house and need cleaning service. We contacted with Samantha and she…read moreresponded quickly and set up the appointment with us. She cleans everything carefully and very detail oriented. Especially, she is willing to spend more effort for some specific requirements from us. The house looks much better with her cleaning service and we're very happy about the process after all.

Samantha is friendly, professional and really good at her job. I had family arriving & she cleaned…read morethoroughly & efficiently to ensure everything was clean & presentable. She's detail oriented & meticulous! From windows to floors, to bathroomS & more - great work all around. Thank you!

Chavez showed up as scheduled even though his wife had just had a baby the night before. We asked…read moreif he wanted or needed to reschedule but he said no. His work was done very well and he had some great cleaning equipment.

terrible. barely did any work, did not clean fridge or microwave or thoroughly clean floors. don't…read moreknow what he even cleaned

Scheduled a week in advanced to deep clean a home at 10AM on Nov 18th but they never showed up. I…read moreconfirmed with them three days before then the day before. The day of at 10:10am i tried texting, then at 10:20am tried calling twice but no luck. Very disappointed because i am on a time constant (hence why i scheduled a week in advanced) Please do not go with this company.

From the owner: Your messy kitchen has finally met its match. We live for the chores you hate. The dirt? Consider…read moreit hurt. Stop sacrificing your precious weekend scrubbing and dusting. Our expert cleaners are meticulous, reliable, and leave no corner untouched, so you can simply come home and relax.

Very friendly and professional. If schedules needed adjustment, they are very responsive and…read moreflexible.

Dominga and her partner did a fantastic job! I'm very happy with their service and will definitely…read morehire them again.

We have had several different cleaning services in the past and having the same person for cleaning…read moreeach time definitely works best in terms of them knowing your place and what needs to be done for it rather than going by a checklist. Isabella is great to work with, she's very friendly and responsive and is fine with doing certain tasks for some appointments but not others. This is really helpful since seasonal changes at home mean different things are needed from month to month. You also never get the feeling she's rushing through tasks to get to her next appointment. We've been working with her for almost a year now and she's been very consistent about arriving at appointment times and has done a good job in the various cleaning tasks. Her rates are also quite reasonable. We've been very satisfied and glad we came across her service.

From the owner: When it comes to spotless shine, our cleaning company provides first-rate assistance to residents…read moreChampaign, IL. With your busy day-to-day lives, the last thing you want to come home to after a long day is a cluttered home. But with the help of our ambitious staff, we will be able to clean every inch of your home so that you are able to relax with ease. We also provide a proficient service for commercial cleaning to ensure that your workspace is nice and tidy for continuous, productive days.

I would not hire this service to clean your Airbnb. Here is why…read more LACK of COMMUNICATION: Rarely communicated if we were scheduled for cleaning; we had to reach out to her to make sure, often the day of cleaning. INCONSISTENT AND SUBPAR CLEANING: There was always something not cleaned. Poop stain in the toilet, toilet rim not cleaned, hair in the tub and floor, floors were not mopped all the time, not vacuumed properly, never vacuumed the front door mat, tables not wiped, hair on the bed, linens not changed, beds not made, dirt under the bed and coffee pot not checked and cleaned. Linens she laundered came back yellow and dingy. Linens missing and other Airbnb's linens were returned. SCHEDULING PROBLEMS: Asked if cleaning could be done the day after checkout due to personal life. Cleaners do not show up. Cleaners show up late after 3 pm (typical Airbnb check in time). UNTRAINED STAFF: Meghan has a huge checklist on her website of what they do to clean Airbnbs. However she does not train her cleaners and they do less than half of what is on that list. Huge turn over of her staff; always someone new cleaning so they have no idea how to clean an Airbnb. NO ACCOUNTABILITY AND FULL OF EXCUSES: Never acknowledges subpar cleaning nor apologizes for it. There is always an excuse. Excuses used were annoying really. Instead of owning up to it and reassuring us that she would speak with her staff, she would blame it on someone or something else. Excuses for scheduling problems included: short-staffed, staff was out ill, out of town, had kids events to attend, away on vacation. Bath mats not replaced/missing with the excuse that the mats are 2 different sizes. We did not complain about everything. We ended up taking care of most of the mishaps because we tired of the excuses. But basic cleaning was not done all the time and scheduling issues and her excuses made it difficult to work with her. Our last text encounter was heated. I was short due to my frustration of her cleaners not showing up and it was almost the end of the day. And this was after she asked to SWITCH the day of the cleaning due to her being out of town for her daughter's dance competition. Not sure if she realizes the importance of having a timely Airbnb turnover due to last-minute bookings. After ending the service, It took several texts for her to return our linens, and we had to pick them up ourselves, and we are still missing some linens.

Actually Meghan there are 3 sides to every story: Yours, Mine and the Truth!…read more Your response was the first I heard about a swim party ! Not the client issue! All you stated was need to finding staff. One staff member was ill and she and her aunt she brought to assist, just stood there and did little, watching the other 3 workers! The owner of the INN has it all on video, as she watch in disbelief and horror! Plus anybody ill shouldn't be spreading germs while 'cleaning'! Ever hear of Covid? You offer your husband services, never stating he had leg issues; just that he was out of work. The bottom line is poor communication and no delivering, just charging for what may need be done. Reading your other reviews on Yelp and Facebook, I see now this isn't the first time you've become defensive and 'attitude', rather than having any Customer Service Skills to resolve a situation.