I always thought I might eventually sit down and write about my disappointing experience at Clearview--and here we are. To be fair, my first visit was pleasant. The staff seemed friendly, efficient, and professional. Unfortunately, my second visit for a contact lens fitting was a completely different story. After my initial appointment, I waited over a month to be scheduled for the fitting. In fact, I had to reach out myself to find out what the delay was. By the time they got back to me, it was a new calendar year and my insurance deductible had reset--an expensive inconvenience. When I finally received the lenses, it was immediately clear they were not my prescription. I couldn't see at all with them in. I kept the packaging to examine it later, but the associate became visibly upset and demanded I return it without giving me a chance to look. When I asked for a copy of my updated prescription, they simply provided me the same one I had brought in from my previous doctor. No changes, no explanation. So what exactly had I been fitted with? I still don't know. Dr. Salley then informed me that if I wanted to try multifocal lenses that might actually work, I'd need to pay an additional $80. This was after already paying $130 for a "premium" fitting and follow-up. At that point, it felt like I was being strung along with no real plan to improve my vision. I've worn contact lenses for over 40 years--I don't need to pay for a fitting just to be handed the same prescription I walked in with, especially when the trial lenses were clearly not that prescription. Despite having vision insurance, I still paid around $300 out of pocket. Without insurance, it would've been over $400--and that's before the multifocal upgrade. On top of that, they pushed pairs of glasses that cost nearly $1,000. The frames were uninspired and overpriced, and I couldn't justify the cost, especially given the lack of confidence I had in their recommendations. To make matters worse, Dr. Salley's demeanor had completely changed between visits. On the first visit, he was pleasant and friendly, though he refused to even glance at a small bump on my eyelid, instead offering a referral to a surgeon. (Thankfully, the accommodating Dr. Google suggested it was likely a harmless milia, something I would think an optometrist could have just told me.) On the second visit, he acted like we'd never met. He sent in an intern to do the exam, and when he arrived he simply refused to believe anything I said. He contradicted everything we had previously discussed--on the first visit saying multifocal lenses weren't effective and he didn't recommend them, now insisting they were the only option. It was confusing and frustrating. And while this may seem minor, Buster the office dog--cute as he was--clearly needed more frequent bathroom breaks. The smell of old urine warmed by the afternoon sunlight streaming through the waiting room window was unpleasant and unprofessional. In the end, I left Clearview with no usable prescription, no glasses, and a significantly lighter wallet. I had hoped for clarity--literally and figuratively--but instead, I got confusion, inconsistency, and a disappointing lack of care. Could I have pushed it and made myself a nuisance and annoyed them until they did more? Yes. I could have. But I no longer care to guide a business on the provision of quality customer service when there are dozens of other options available. Yelp lists 240 optometrists in Memphis TN. There are practices at Costco and the mall that treat their patients with more care than this boutique practice- and the local college of optometry is graduating new practitioners every year. read more

I'm not one to complain...usually. I chose this place because it was close by. After the exam I was told that my glasses would be ready for pick in 5 - 10 days. Even though my glasses were broken,I agreed. To make a long story short after several calls back and forth, I was told the delay was not their fault (?). 29 days later I got the call that they were ready for pick up! When I got there to pick them up I asked what caused the delay.I was given a lot of double talk and no strait answers. When I asked again I was treated in a very harsh and unprofessional way. In a word RUDE! If that was the end of it that would have convinced me that I would not return. A few weeks went by and the lenses on my $1100 glasses began to cloud and and it became difficult to see.I had to return and was told that the lenses was defective and would be replaced. After another 2 weeks I returned to have the new lenses replaced,at which time the story changed and all of a sudden the damage to the lenses was now my fault! I was told that I didn't clean them properly! I assured the rude person at the desk that I knew how to take care of eye glasses. At that point as I leaving a woman came in with the exact same problem that i was having-new lenses clouding up to the point that they were useless.And having to return them just as I did, I didn't say anything and left. It has been about 2 years and the glasses seem ok now (other than being vastly overpriced). I felt like I got shabby treatment and had to deal with a lot of attitude from the staff. I will not be returning there in the future. read more

Wonderful people and very professional. I highly recommend Clearview family Eyecare Center for a through eye exam and they will happily work with your insurance company to make sure that you get all of your insurance coverage that is offered through your insurance company. I felt important and that they understood my concerns and each one was addressed. Leslie Rawlinson read more

I have a particular vision issue that requires special attention and knowledge. Dr. Sally's website stated they know how to work with my issue. We are 4.5 hours away, but willing to make that effort for assistance. Well...he wasn't able to help. He seemed somewhat confused. His final piece of advice (diagnosis?)was to find a doctor closer to home. Drive time of 9 hours, money for food and other expenses, etc. All for "find another doc." Plus, the prescription wasn't usable. Hundreds of bucks...for nothing. read more

Best eye care experience I've ever had 10/10 recommend. The staff was so friendly and accommodating.

I was looking for another eye doctor after not being impressed with my old one. My mother suggested a big chain eye place, but I was not sure about it. I came across Clearview Family Eyecare through research. I read the reviews, and they were impressive. So, I decided to make an appointment there. Once I came in, I was taken in right away. Sonam and Dr. Seth examined my eyes. Dr. Seth told me the options with my eyes. I was so thankful for those. He was also friendly and relaxing. After being examined, I was able to pick my glasses. They were so affordable. Sonam went over the pricing, and I was not pressured to add on stuff. My glasses came in four days later, which was quicker than I expected. I got a text at work before lunch that my glasses were there. And I picked them up during my lunch. It didn't take me that long. I had my glasses adjusted, was given supplies to clean my glasses and a case, and I was on my merry way back to work. I really enjoyed my time at Clearview Family Eyecare! Everyone was so friendly and there is even a dog there! This will not be the last time that I will be at this place. I will recommend Clearview to anyone that is looking for a new optometrist. read more

A breezy experience! Dr. Salley's got an ocean load of knowledge and gives as much information as the patient needs/wants. I'm a new member and I now have a better understanding about my eyes than I did in the past four years. If your navigation takes you to a post office just drive out, take a left, drive beyond some tall bushes and trees, keep looking to the left/opposite of the train track and you'll see the place. The place is clean and well kept with actual plants rooted in soil. Front desk lady is nice and not sure if it's an everyday thing but the doctor brought in his dog who's also friendly and helps keep the atmosphere relaxed. They also take Tricare. read more

Today was my first visit to Clearview and it certainly won't be my last. I was referred to Dr. Salley by a good friend and I'm glad I took her advice! There was a short wait to get an appointment and a short wait time to see Dr. Salley once I got to the office. He is so friendly and went over and above what I expected. His exceptional staff did the same. I highly recommend them! read more

Dr.Seth Salley and Ms.Sonam Patel were absolutely fantastic. I had an amazing first visit after recently switching optometrists; Dr.Salley is professional, approachable, and really knowledgeable. After, Ms.Patel works with you patiently through all of your options for eyecare. I'll definitely be back for my wife's eye check up and will recommend Clearview to everyone. read more

I have found my new eye doctor! Based on reviews here and Dr. Salley accepting my insurance, I decided to give Clearview a try. After filling out the online form for an appointment, I was called within 10 minutes by Sonam, the sweetest receptionist/optician. She worked with my schedule and I had an appointment within 24 hours. The new patient forms are online, so you can print and complete them before your appointment to save time. I was greetly warmly by Sonam and Lauren when I arrived. After a short wait, Dr. Salley called me back. He did a thorough exam while keeping up a great conversation. Of the optometrists I have seen throughout my life, he explained my eye issues like no one has and told me what I could expect from my eyes as I age, plus options in regards to glasses, contacts, and lasik. Following the exam, Sonam and Lauren helped me pick out frames based on what I liked and what worked best with the lenses I needed for my prescription. They also broke down my insurance benefits and offered upgrades, but never pressured me into adding them. When I picked up my glasses, I was treated just as well as I was for my appointment. Sonam and Lauren took their time making the adjustments to my glasses so I got the best fit, then sent me on my way with my glasses, case, cleaner, and the reminder there's a two year warranty on my frames and lenses. By far, this was the best experience I have had at an optometrist. I felt like my time was valued and I was not pushed to spend a ton of money. I will not hesitate to recommend Clearview! read more

Dr. Salley was extremely personable and knowledgeable. He was thorough in his exam and really took the time to understand my needs. We discussed all options and he answered every question I had. I ended up choosing contacts but learned about the new OrthoK technology and can't wait to tell all my friends and family about it, I'll likely consider it in the future! Lauren was also very patient with me as she showed me how to put on and remove my contacts. She was extremely sweet and helped ease my nerves! Great staff, selection, and service! read more

Dr Salley and his assistant have excellent customer service. He was patient with my 3 y/o and was able to detect his vision problems and even went a step further to get a 2nd opinion about whether or or not to put glasses on a toddler. I am very pleased with the service here and I would highly recommend this eye clinic to anyone with young ones or anyone searching for a thorough, patient, and friendly optometrist!!! read more

I have gone to several eye doctors my entire life and I haven't found one that is actually interested in how I wear my contacts and glasses. Dr. Salley asked the typical questions but then went above and asked questions that pertained to just me and my eyes. I was treated with respect and the exam was very informative on new technology/new contacts/etc for keeping your eyes in their peak shape! I would recommend him to any and everyone! Very pleased with Dr. Salley and his staff at Clearview Family Eyecare! read more

Dr. Salley was great! He took his time, thorough eye exam, answered all my questions. Friendly and easy to book my appointment. I would recommend him for your eye care needs. Great, friendly staff. Appointment was on time. read more

Dr. Sally is the best eye doctor I have ever visited and an incredibly genuine, aware person. Clearview Family Eyecare accepted my Humana insurance where my old eye doctors office did not. As a recent graduate, I found it very helpful that this doctor worked with my insurance to save me nearly $900 on my contact lenses. He was remarkably patient during the trials process, offering me five different lenses options to try, resulting in me finding the best fit for my eyes and gaining the clearest vision of my life. His office assistant Sonam is a sweetheart, who was always prompt to reply to set up appointments, answered any questions politely, tightened my glasses frame, and was even accessible via text! Overall I had a very pleasant experience, feeling like I had gained new friends not just a new eye doctor. Highly recommend. read more

Dr. Salley & his staff took excellent care of my husband & I after our first visit to Clearview Family Eyecare! We were warmly greeted by the front desk & quickly visited by Dr. Salley. I ordered a new pair of super cute glasses and felt no rush deciding what pair of glasses I needed. The glasses themselves came a week or so after ordering and was in & out after getting them fitted! Overall, our experience at Clearview Family Eyecare was excellent & we highly recommend Dr. Salley & his staff! read more

I recently saw Dr. Salley for an eye exam for glasses and contacts. He was very professional and helpful as well as very friendly and easy to talk to. He spent a significant time with me to answer my questions and make sure I got everything I needed. I will definitely be using him from now on for all my eye care. read more

I would definitely recommend this Eye clinic to anyone. As soon as I walked in I knew I was in good hands. The receptionist was very friendly and it was overall a comfortable place. I recently have had irritation and redness in my eyes and I got an appointment immediately. After I met Dr. Salley I knew he was comfortable with what he was doing and he was very knowledgeable. I would definitely recommend anyone who is having severe to minor problems to this eye care facility. He also followed up with my primary care physician as well,and I thought this was very professional of him. Give Clearview Family Eyecare a chance on your next schedule eye exam. You will not be dissatisfied! read more

I found this wonderful deal on Groupon for an eye exam with credit towards eyeglasses. I was seen in a timely fashion and the receptionist was friendly. The office itself is well lit, clean, and cozy. The optometrist, Dr. Salley is very courteous, friendly and professional. He thoroughly explained the process and genuinely cared for my eye health as well as my quality of life in terms of vision. Overall, it was a very pleasant experience, I would I highly recommend him for your eye care needs. read more

I was very pleased with my first visit to Clearview Family Eyecare recently. We recently moved to the area and I needed to find a new optometrist. I looked on Yelp and found Clearview. Honestly, I was a little concerned the reviews were top good to be true. The entire experience was easy and alleviated my concerns. My appointment was at a time convenient for me, the exam was with very modern equipment, and Dr. Salley explained everything he did. I would greatly recommend Clearview Family Eyecare to anyone. read more

I highly recommend Clearview Family Eyecare. Dr. Salley is friendly, attentive, and up-to-date on the latest technologies and advancements in his field. He not only examined my eyes, but took the time to ask questions and explain what he thinks is causing the vision difficulties I'm experiencing. His assistant is attentive, was quick to explain my insurance benefits, and helped me look through options for both glasses and sunglasses. I've been to multiple eyecare businesses in the area. At some places you feel like they're just trying to move you through and extract as much money as quickly as possible. Dr. Salley, on the other hand, is engaged with his patients and is building a practice based on his professional expertise, exceptional customer service, and long-term relationships within the community. read more