Our dog was a wandering, mangy pitbull on the street and we decided to take her in. Prairie Lake…read moreVet helped us get rid of her mange and an ear infection. We have taken our dog since for spaying, vaccinations, teeth cleaning, and nail trimming. The vets are a bit odd but the staff is really caring. The only problem I had was once, a pregnant staff member helped pregnant me carry my sleepy dog to my car because we weren't individually supposed to lift more than 20 pounds each. I wonder why a non pregnant person there didn't offer to help considering our obvious conditions?

This place is weird. I went to their office to see if I could get a supply of special diet cat…read morefood that my cat needs for allergies. There was no-one at the front desk, and no sign of anyone around. I called out, and shouted, but no-one came. I waited for a long time, but no-one came. I could have stolen all sorts of bags of pet food etc. In the end I just walked out.

I want to start by acknowledging something positive. The staff at All Pets Animal Hospital were…read moregenuinely kind and friendly toward my dog during the appointment. It is obvious that the people working there care about animals, and I appreciated the way they handled her once we were finally seen. However, the experience leading up to the appointment was frustrating and frankly unacceptable from a customer service standpoint. I arrived on time for my scheduled appointment and then sat in the waiting room for roughly 40 minutes before being called in. During that entire time, no one acknowledged the delay. There was no update, no explanation, and no simple "sorry for the wait" from the front desk. When I was eventually called back, the vet tech also made no mention of the delay. The whole interaction carried on as if everything were perfectly on schedule. What makes this especially frustrating is that earlier the same day I received a text message from the clinic reminding me that if I were late or missed my appointment I would be charged a $50 fee. That kind of policy suggests the clinic values punctuality and accountability from its clients. Unfortunately, that same standard clearly does not appear to apply in the other direction. When the clinic runs 40 minutes late, the expectation seems to be that the customer simply sits quietly and absorbs the delay. Delays happen in veterinary medicine and most reasonable people understand that. Emergencies come up. Appointments run long. That is not the issue. The issue is the complete lack of communication or basic courtesy about it. A quick acknowledgment, an apology, or even a simple update would have gone a long way toward showing respect for the time of the people sitting in the waiting room. Compounding the problem was the attitude from the doctor, which made it clear that this level of delay was treated as normal and not worth acknowledging. If that is how the clinic chooses to operate, that is their decision. But it is not a standard of professionalism I am willing to accept. I let them know before leaving that I will be taking my business elsewhere and will not be returning to All Pets Animal Hospital. The staff were kind to my dog, and I appreciate that, but respect for a client's time and basic accountability matter as well.

Just had a difficult experience with the front desk staff felt very uncomfortable and judge by one…read moreof the associates I believe it was Darla. She was being very rude talking under her breath about my payment situation. I appreciate The head Vet but it felt quite discriminatory by the front desk staff.

The vet and all the staff are phenomenal!!! I've had a lot of emergency cases with fosters lately…read moreand they have been the best. They are very busy and I know that makes some people upset... but being the only vet in portales and also COVID making everything curbside...everything is crazy and they are doing their best. I would definitely give them more stars if I could. Thank you so much everyone for all your help and answering my millions of annoying questions lol We are definitely a forever customer.

If you're looking to adopt or receive care for your fur babies, I would highly suggest NOT going to…read morecaprock vet clinic in portales. I could write a short story about the negative experience we've had since adopting our dog in January. But to keep it short and sweet, you can never get ahold of anyone there. They do not set proper expectations of what's expected of you from adopting a dog from them. And the staff takes no accountability and resorts to their policies as their defense for everything. I'm sure any place you find that isn't them, will be a way better experience!

Older facility but the vet is qualified. They are open Saturdays which is a must for me with work…read more I head my dog spayed and my dog was great. They even called to check on her. My cats have been seen for shots and one for allergies.

I don't recommend taking your animals to Dr. Keim at Curry County animal hospital. My dog had…read morecherry eye in her right eye a few months ago and had surgery for it. we had a "consultation" where we paid $42 for him to look at her eye and schedule surgery. well she has it again in her left now, I called the vet tech, she would check bc she didn't think a consultation was necessary especially since we knew what it was and had already been through this previously, the vet said yes we would need to come in. I told her I didn't want to pay $42 for him to look at it and tell me that it's cherry eye bc we all already knew that. He insisted we come in so we did today at 2. We went back he took her temp. and sent us on our way...$42 for him to take her temp. he said she wasn't up to date on her shots which I knew she in fact was so I said "she is up to date that's why she was able to do surgery a few months ago" he snapped back replying that he didn't think so. We went to the front and yes she is up to date I then asked why we had needed to come in today if all he did was take her temp. He replied well you want me to take some blood too? I said no bc it's not necessary and that's just costing us money. I said all you did was take her temperature correct he said yup, I guess I was looking for an answer of why it was necessary to come in. He said look "do you want to do business or not?!" In shock I left the tech apologized at least 5 times on his behalf she said it was unnecessary and she didn't understand why he wanted us to come in in the first place and another patient gave me a number to a different vet. we have always taken our dogs there to Dr. Keim and spent a good amount of money with them. Our dogs are fixed and up to date on shots and healthy minus her eye but that's genetic. if you want to have your money taken and be "talked at" that's the place to go. I normally wouldn't do this but I was so appalled by his actions I had to. If anyone has good vet recommendations in town feel free to let me know!:-) Let me note that I don't have a problem spending money on my fur babies ;) but as you can understand no one knew why this visit was necessary except for him getting my money.

lady's up front are very rude they gave me and my wife attitude when we're asking question very…read moreunhappy will be finding a new place for my dog

The front receptionist by the name "rebecca" is horrible and very unprofessional towards customers…read more A few friends and i who take our pups to the sierra pet hotel have all agreed that this receptionist has been ugly and rude towards us. She has to go. She used unprofessional language and frequently drops the f bomb. aweful service.

Pet sense has a great array of supplies you would need for your dog or cat. For a small pet store,…read moreI was surprised to see that they carried items like blue buffalo dog food, kennels, gourmet treats, bath supplies, dog clothes and more. I love their rewards program they have where you buy 10 bags of a certain brand and size of dog food, and get a bag free. I take my pup here everyday Sunday to get her nails clipped and grounded and they do a fantastic job! It's only $2 plus tip. I was also informed by their friendly and personable staff that they sometimes host a low cost vet clinic. Also military discount here is 8% off your total bill.

Love this store the employees are always super nice! Prices are cheaper than other stores. They…read morehave cute cats for adoption!

Has been my vet for years he has seen my rottweilers and rescue rottweilers from puppy to senior…read morelife issues. Answers emergency phone calls makes quick apt. and has been compassionate and helpful over the years with my rottweilers. I find his staff is wonderful and great with really big strong dogs my whole family uses this vet over the years

This vet is unprofessional and does not seem to be genuinely concerned with animal welfare.read more

Beware!!!!! This husband and wife team make promises and starved, neglected a bladder infection in…read morea puppy until it was urinating blood and even then had to be shown, and sent back all my dogs infested with ghiardia. They never fulfilled any show title but insisted on payment many weeks in advance. My female shepherd lost 20 lbs in there care and they did not notice.(I sent 4 large bags of food for 8 weeks). She also had a bullseye tick bite even though many boxes of Advantix2 was sent. They lured me into sending my male shepherd with promises of titles and 5 months and 28 bags of dog food later I have nothing to show but a skinny dog. My puppy went for 3 weeks while I had surgery because again they promised to maintain the same level of training I was doing(I had alternate places to send her but he insisted that he would do right by me). My puppy left confident and happy and came home skinny, scared and out of control, just what you want after hip surgery. Many of my dogs personal supplies were destroyed by their dogs with promises to replace. They took advantage of my trust and generosity and worst of all they broke my heart to think of what my dogs went thru. I have supportive emails and texts of everything stated. I did not want to write this but I felt that I would be remiss not to warn others.

I have a Keeshond puppy named Apollo who has attended Basic Obedience and Puppy class. Of course…read moreyou learn basic commands, desensitization and socialization which are of utmost importance; but you get so much more. You build a relationship with your dog based on trust and respect and that is priceless and it will pay itself off over and over again as this will stick with you and every dog you have for the rest of your life. They have extensive knowledge of positive reinforcement, diet and other important canine subjects. There is plenty of individualized, one on one attention for you and your unique pup in a fun and educational setting. They have experience dog training all around the globe and the love for these awesome creatures surpasses language. Whether you want your dog to be a working dog or a furry couch potato I would recommend them to anyone. Hopefully the word gets out more, they deserve it!

This has got to be the worst place I've ever seen for someone needing help training their dog !! My…read moredog came home with sores around his neck from a choke collar with claws that Lisa used on him.... My dog wasn't bad enough for that choke collar to even have been used on him !! She tried to tell me the sores were probably an allergic reaction to something ! Now after 4 days of being home he has yellowish oooz coming from one of the sores !!! My dog came home broken and horribly sad after doing a 2 week board and train with this so called certified trainer. He learned absolutely nothing !! I paid them $1200.00 to train him in specific areas and since Lisa did not see the problem with them so she did not focus on what I had told her I needed help with.... He learned absolutely nothing ! So basically I paid for my dog to be boarded and abused... Do not use them for any services they offer !!

From the owner: Our passion is dogs. We love them and treat them like they are family. Our boarding, grooming and…read moretraining campus is located on a 40 acre farm near Cannon Air Force Base and just outside the city limits of Clovis, New Mexico. We specialize in homestyle boarding practices and the dogs stay in a climate controlled building with multiple socialization yards. Our campus is independently owned and operated with staff members living on site to care for the dogs.