Very polite, prompt, clean cut, and did the job (remove bad texture spots on ceiling and repair)…read moreexactly as requested. Would recommend his services.

From the owner: We are a one stop shop for all your home improvement needs! read more

He was so knowledgeable and friendly. He fixed my leaking refrigerator where no one else could…read morefigure it out. Resolved a couple more plumbing issues. Would highly recommend.

From the owner: Offering residential general contracting services to anyone in the New Lebanon area. Call now for a…read morefree estimate.

Bottom line up font: STAY AWAY!!!…read more My wife and I have been shopping around for someone to repair or replace our shower. ImproveIt was one of the top search results for bathroom repair/remodeling work. My wife trusts me to handle an appointment for an estimate, but they insisted that my wife and I must both be present for the appointment. No other contractor I've worked with has such a requirement. I didn't have the best feeling about them after the phone call, but I went ahead with the appointment, which they said would take 60-90 minutes. The representative they sent seemed very nice. He complimented our home, and asked questions about the smoker I have on our back porch. He inspected our shower and decided that the tile work was shoddy and would need to be completely replaced. This didn't seem totally unreasonable since the grout in the floor was crumbling. In retrospect, he would have come to the same conclusion no matter what he saw. Following the inspection, we sat down at the kitchen table for his presentation/sales pitch. He talked up the company and went over all of the awards they've received. He then talked through various options for redoing our shower. As it turns out every option is terrible except one. The one that isn't terrible is the product he's trying to sell. His product was a very sciency miracle materiel material, aka plastic. What he didn't know is that my wife and I both have advanced degrees in materials engineering, so we saw right through his B.S. There's nothing wrong with plastic, and it may be a good product, but it's hardly unique. At this point in the process, I hadn't quite figured out that he was going for the hard sell, used car salesman style. He had an affable demeanor and continued to pepper in compliments of our very ugly kitchen. He was very patient with our toddler disrupting the conversation and playing with his material samples. After we selected materials and options, he finally gave us a cost quote. The quote: $16,617!!! Over $16,000 to replace a 3'x3' shower that might not even need to be replaced! The quote was good for a year, but if we signed a contract for the work in the next 30 days, we would get about a $1,000 discount. But wait, he had a letter from the owner of the company. It was a very official looking letter, and it gave him permission to give an extra $1500 off if we signed a contract right then and there. My wife and I had not consulted any other contractors for the work, so we weren't about to sign a contract for over $13,000 on the spot without a better feel for the market. We hadn't ruled them out, but we needed more information. When we explained this to the salesman, he tried to convince us that it was a foolish waste of time to get more quotes. He said we wouldn't want to sit through yet another 3 hour (yes, he was at our house for 3 hours) presentation. He continued to push, but we held firm. As he packed up his things, my wife thanked him for his time. His response: "I just don't understand why you wouldn't sign the contract now and save $1,500, but whatever." He was suddenly quite rude. In retrospect, the sales tactics are quite clear. First he buttered us up. Then he "inspected" our shower and found that yes, indeed, it needed to be fully replaced. Then he talked up his company and product while disparaging any competitors. Then he hit us with the hard sell. I don't appreciate such tactics. I don't care how good the product is. I won't give my business to someone who treats me that way.

I have been trying to get our installation done for over a year and a half!…read moreI was sold a remodel that they tell they can't do. I am currently waiting on Shower doors. I call but no one returns my calls.

Never answer the phone or care to call back. They need to get better on communication. If they do…read morework as they communicate, is not a good work.

I felt very comfortable with Kelly, he showed me things I didn't even know about. He was very…read moreknowledgeable, and he explained himself quite well. I already recommended this inspector to friends.

We have an awning that they installed 10 yrs. ago. It has been great and worked great until a new…read moreroof was put on. All we wanted was for a service person to come out and check it, and hopefully get it working again. My husband has called them numerous times but has not received a return call. We are not sure if they do not have a service department (they say they do), or what. Very, very disappointing.

I had Buschurs Home Improvement out to my home, the consultant arrived on time, and introduced…read morehimself. He then asked to look at the project I was interested in. He took my ideas, laid out multiple options, and provided me with 3 different quotes on the type of work I wanted to have done. I explained I had 2 other companies coming out and I would have an answer by the end of the week. He thanked me for the opportunity. The other 2 companies I had scheduled to come out didn't even bother to show for up our appointment. I called my sales consultant, David, on Sunday letting him know that I wanted to move forward with the project. I explained that I had a very busy week coming up and he offered to meet me that day, which was his day off, so that I didn't have to miss any time at work. The project was installed on time and I couldn't be happier with the quality of work! Buschurs Home Improvement Center went above and beyond my expectation for what this project could be.

Had an employee come out to do an estimate. Person did not enter attic to ascertain total scope of…read morerepair needed. The estimator claimed fear of heights as well as wearing a long skirt. Was told I would be sent an estimate the following week instead of having one put together while at my location. Two weeks later and still no estimate or contact. Time to find a company to actually look at the repair and give me a quote. This is not the company for that.

We received excellent service from the first remodeling planning meeting to the last day of the…read moreproject. The management and technical teams are all topnotch professionals, all highly skilled and personable. Our 1960s bathroom needed and received a great overhaul. The grandchildren (and us) love the large bathtub.