Sorry not sorry all the money I spend to get talked to like I'm nothing pay on time and when I tell them my car in the shop they go and tell me to bad that has nothing to do with them as soon as I'm done paying they won't see me read more

I am very displeased with the service I received. After paying my auto loan on time for 3 years I finally decided to trade in the car with less than $3,000 remaining. The remaining amount was included in my new auto loan with a different dealership and finance company. The same day (4/30/18) CNAC in Brockton, MA provided a 10 day payoff quote to the new dealership, they contacted me for a payment. I made the payment reluctantly because They told me they would report a late payment if I didn't. But they said any over payment would be refunded to me. I called back almost 2 weeks later to confirm if they received the payoff because they told me I would have to make another payment if they didn't receive the payment in time. The new dealership hand delivered the payoff check to them on 4/16. I was told it would take 2 weeks to receive the refund. I called back on 4/27 to check the status and I was then told to wait 1 month. I informed Jeff that that was not what I was told before. His tone was very condescending. I told him, then I would call back in a few weeks to check the status. He told me not to call back because refund are processed by the corporate office and there is nothing he they can do. He then told me that he would act like a customer and ignore my calls. I asked if I have ever ignored any calls and he said he's not talking about me. So I said then why would you ignore my calls. When CNAC wants their money they call you and will come get the car the next day. But now they they owe me money, they want to refuse my calls and treat me like I wasn't a loyal paying customer for 3 years. From April 2015 to April 2018, I made all my payments. I then called the corporate office on 5/1 and I"m told I need to contact the general manger because they it is a franchise and they run their business how they want. And indicated I would have to speak to them about the refund. I paid and additional $215 beyond the payoff quote they received on 4/30, so I want the money that is owed to me. This company is coming off very deceitful just to get a few extra bucks off their customers who come to them when they run out of options. read more