I booked my CPR course with Hand2Heart on September 2020 for my nursing program. I had some family…read moreemergency a couple days before I could attend and emailed them to let them know I had to cancel, explained the situation and asked for a refund. They refused to give me a refund but advised me I would have a credit with them. I accepted it since I knew I would be returning to my studies when what I had to deal with got better. August 2021 I rebooked since finally I was able to return to my studies and needed to get this course done, but unfortunately a week after I booked, I got sick with pneumonia and knew it would take time for me to feel better so I emailed again to reschedule for another date (in a week or 2) when I knew I was clear from my illness. I did a covid test and was negative and my doctor confirmed I had pneumonia. Not thinking it would be a whole issue, I emailed and explained what was going on. Instead of being understanding, I was met with "Please review our policies when cancelling your course. The first transfer is free, the 2nd one results in rebooking again. You booked last year, then cancelled. You rebooked and now are cancelling again". (Exact words from the email so they wanted me to pay twice). I didn't understand the issue. We are in a pandemic and before covid, I would never leave my house knowing how sick I was. I would've thought I would be treated with more consideration and kindness since I was thinking about the public and their staff, but nope. Now the tune has changed and they want to allow me to rebook after countless back and forth, but I have to go for another covid test (which I already went and didn't leave my house when I was sick, also got confirmation from my doctor that it isn't covid but pneumonia). I refused and I'll cut my losses. Since the beginning, they have refused to refund me back due to some "policy" that isn't made known right away, but good business practice would be to work with your customers and be reasonable. I didn't cancel because I didn't want to do this, I cancelled because I was sick. So thank you for taking my money and giving me 0 service.

From the owner: Our approach to teaching First Aid and CPR is different from the rest. We believe having a fun,…read moreinteractive, STRESS FREE environment produces the optimal learning environment. People who take our classes are completely satisfied and always return!

Great instructor - been to first aid courses before and was preparing for the worst but she made it…read morefun and time went by quickly. Good activities and info. Would recommend.

From the owner: Hamilton St. John Ambulance has been serving our community for over 100 years!read more

They have very bad services in terms of the everything. They don't follow their own given time…read moreinstead taking more time for certification and giving us improper information about their progress. I would not suggest you go with this if you are in hurry...

From the owner: We provide Professional Trainings under One masterfully crafted Umbrella, we provide Emergency…read moreFirst Aid Training, First Aid and CPR and Security Guard Trainings. Flash Training Hub is a pinnacle leading company by providing exceptional courses for professional development, corporate team training, skill advancement and much more.

the CPR course's recent relocation from sheppard ave hasn't impacted the quality of its services…read moreone bit! the new facility is well-organized and equipped, creating a comfortable learning environment. the same instructor remain highly knowledgeable and engaging, ensuring that students leave confident in their skills. despite the move, he has maintained his commitment to excellence and continue to provide top-notch training. a great place to get certified or refresh your CPR knowledge!