We had never had an issue with service from this company until it came to the way they handled our departure. Unknowingly, while we were looking for another provider, someone had requested our service cancelled with Coastal Gas. Luckily we were here when they came to pickup our tank otherwise we would have come home to no gas tank. When we explained that we were looking elsewhere but had not made a decision yet and that we did not initiate the disconnect, they left the tank knowing that we would be calling later to have them pick it up. They also said they were going to have a truck fill the tank which I objected to since we told them we would have them remove the tank soon, but the tech said it's better to have it filled now just in case and that they would come back out when we called to remove the tank. Today I called to tell them that we were ready to have the tank removed and Lisa was obviously annoyed and told us that we gave them the 'run around' and abruptly hung up on me. I understand the frustration they have but that was unprofessional and uncalled for. read more

Wow is all I can say since my propane supplier never answered their phone made a call to Coastal Gas Service and even myself not being a customer and in need of propane to keep my generator running they came out and not only did they come out it was less then a half hour after the call!!! I can not thank them enough and you have a new customer read more