These people go out of their way in order to give you great service! I get all my lock requirements done at this business!

My family has been going here for many many years, decades in fact. The last two times we have gone in , the customer service from the older lady there has been awful. She thinks she's better than everyone and she can't be inconvenienced by anything. Both times I had very simple needs. They messed up both of them. In fact the most recent trip in they broke the locks that I brought them, and didn't even called to tell me. They were just hoping I would never show back up. They told me they had ordered keys for me the time before. When I arrived, she admitted they never ordered them. Even though I called twice to ask if the keys were in and she rudely said I told you I would call when they arrived. Not only was she rude, she lied. This is not the Coats lock and key from 10 or 20 years ago. Maybe they're retiring soon and they just don't care anymore. But if you need lock or key service, go anywhere else but Coats read more

I called yesterday to ask if they program fobs, the woman said yes for $30 so I went but then she said the person who does that won't be there until 2:30pm. I went back at 2:30 and she said the guy was there but didn't have the right tool. She resheculed for 4:30pm. I got a voicemail around 4pm from her that we would need to reschedule again for this morning. This time the guy was there, but they charged me $45. I am giving 4 stars though because they gave a sincere apology, and they cracked a safe for me for free. Thank you! read more

They will get snippy with you, if you call to follow up on an order, "We'll call YOU." But they never do. They don't make orders when they say they will. Thankfully, they returned my money. read more

Overpriced, poor customer service from lady at the counter. Had to make several trips to get my key made. Had a similar situation as Billy where i was quoted a certain price but was charged more, but unlike billy i was not given an apology, just asked to never come back. read more

These people rock. I had to get a lock cut off my storage unit and after getting jerked around by competitors, Coats was recommended to me. Their price was reasonable and service was good. A few weeks later, I had some keys made at one of the big box home improvement stores and they did not work. So much for convenience, eh? I made a lunchtime stop at Coats and a female employee assured me that the big box guys probably mistook my key for a different type. Within minutes she had me on my way with keys that work like butta (for literally pennies more than the big box store). Yes please! I hope this no-nonsense, fantastic place stays in Joplin forever. read more

I waited over a month for even a phone call back for a rekey on my Jetta because they are the only ones in town that can do a Volkswagen. I was told at first they were busy until may 17th and I called a couple times after that and only got a ruse response. I called another time and got a technician that apologized and assu me they could do it but the guy that could were on vacation until the firs, after the first I called and the receptionist was rude again saying she couldn't make him call me back. Today I called again and was told several times I could call someone else and was hung up on when I asked if they did all their customers this way. If you have a Volkswagen or any other European car they have the monopoly in joplin leaving you with no other op but to spend $800 towing it to Springfield to the dealership and they could care les. Luckily there is a locksmith in Neosho that can and will do it for even cheaper. read more

Need a key, Coats. Need a lock changed, Coats. Need in your car you locked your keys in, Coats. My family have been customers for literally decades, great people, unbeatable service, and always a good experience. read more

These are by far the most rude and unprofessional people I have ever dealt with. They lied to me numerous times on the fee, once I brought up AAA they were extremely rude and cut me off! Price changed and gentleman(far from a gentleman) on the phone on Sunday gave me a quote initially then after I brought up AAA he said he would not drive to Oklahoma as he would receive a 1000 fine and he would not risk it, then when calling back on Monday they said they would(obviously they didn't know who I was) but it was double the price of any other locksmith in the area and 130 more than his quote the day before(prior to AAA conversation.) They must be family because both people on 2 separate days were extremely rude! I cannot believe these people can stay in business! read more