These people are awesome…read more We needed a place to store my son's furniture during a year in a furnished apartment. They took very good care of us, explaining all the ways we could reduce the cost and even recommending a smaller unit when we came by to take some of the stuff out to bring back home. They're always there with some packing tape, a dolly or a tape measure to loan you when you need it. On top of that - the facility is EXTREMELY clean, both inside and out. They're just extremely helpful, courteous, and friendly. We were almost sad to be moving out of it!

BE CAREFUL WITH THIS STORAGE UNIT FACILITY!!! I use to have no problem with this storage unit and…read moreabsolutely loved them until they went under new management. Their employees started harassing me for being a week late on payment, when I would call to pay and no one answered and I DID NOT leave a voicemail..they decided they'd call me everytime I did and ask why I called. They'd give me nothing but attitude when I told them repeatedly I didn't want my card on file. So I left a review on FB stating how I felt probably 4-5 months ago, call to pay for the month of June, everything goes fine and I make my payment just for when I get off the phone the lady I had spoken to (name ends up being Diane) calls me back asking me to call back to answer a question. I call back for her to ask me why I left the review I did on FB and would I take it down, I explained my reasoning for it and that I wasn't taking it down. I immediately get a snippy response saying if I was unhappy why would I stay and that she's more than happy to terminate my contract with them. I tell her I left that review months ago and your just getting back to me NOW about it and that that is how I felt at the time and that I felt like I was being harassed now for the review I left. She starts laughing and saying "oh you feel harrased?! Please tell me how I am harassing you?" So I hung up the phone. I realized that it was very rude to have had an employee act this way towards me so I called back asking for upper managements number and she states she is upper management, I asked why she felt like she needed to treat me the way she was over something that happened MONTHS ago? She ended Up giving me more very poor customer service and was belittling me and hanging up on me, then wouldn't answering my call till the third time I called and STILL was very rude to me. Needless to say a few days later I got a letter in the mail from them saying I'd broken my contact and needed to be out in 10 days!!! I will NEVER recommend this storage unit place to anyone and feel people need to know how they check up on their customers reviews and if they don't like it or if you arent willing to make it a positive review they'll terminate your lease. Not to mention I just had a baby and c-section and had to get all my belongings out in the midst of it all. Wish they still had their old management team he was so nice!

I don't know why the reviews are so low, I've had nothing but great experiences with this business…read more The staff have gone over and beyond multiple times with us. the space is clean, clear signage everywhere, carts available for use. It is located in a bit of a rough area, but the secure timed gate, locked bay doors and elevator codes make me confident it's a secure place to store items. the only thing I wish was different is that they are closed on holidays and have limited hours on weekends, which can cause some urgency or delays and definitely planning ahead when you need to get in your unit.

We had an excellent experience here! It is a very clean facility and extremely secure! We found…read moreMike, the manager, and Carlos, to be very nice and accommodating! Mike runs a tight ship. He recommended movers to us who were excellent as well. And we got our first month rent for free! We will definitely use this facility again if we ever have the need and highly recommend them.

Today was the third occasion that the manager Dean at Buxbear storage impressed me with his above…read moreand beyond the call of duty service. When I rent somewhere I expect good service but Dean is always willing to help without hesitation. Today I was shuffling crap in and out of my storage unit and the battery died on my Jeep. My husband came to help me but we had no jumper cables. I asked and Dean did not hesitate to search for and find jumper cables that he loaned to us to get me out of this bind. Thank you AGAIN Dean for your exceptional service.

HORRIBLE experience we were treated very BADLY. Employee should be FIRED! We were there to rent one…read moreof the larger units and asked to simply see the inside of a 10 x 30. After showing us a 10 x 15 we were told to leave that we were difficult and that they he didn't want to do business with us. We were not rude. We were not impatient. We were there literally 10 minutes.

Rodent infestation our stuff was covered in feces and all chewed up. When I contacted them, they…read moretold me it wasn't their problem. They also increased our rent by $10 a month!

The young lady who runs the office was always very helpful and maintained great customer service…read moreevery time I went into the office. The facility is very clean and the prices are some of the best in town. This location was even more convenient, being that they also rent out moving trucks and have contacts to moving services.

Great customer service and location. Good communication and explanation of how it works.read more

As a student whose out of state, having a storage locker is ESSENTIAL. I have had my unit for over…read morea year, typically they do fill up fast at the end of spring term, so if youre looking to potentially use a storage locker I would call sooner rather than later to make a reservation. You can sign up and allow three other people acess your locker, really helpful if you want to make the use out of your space and save money. I find that most of the staff are very friendly and helpful and they sometimes have a dog behind the desk.

Extremely friendly service, very clean, the people running it are always very helpful and flexible…read moreand show they really care about their customers and their customer's belongings. Best storage place I've done business with.

I cleared out my storage in the middle of the month and even gave them a notice and I was told they…read moredon't prorate . If It was me that went down to the office and was told that they don't prorate, I would of keep the storage empty and leave at the end of the month , so they wouldn't be able to make double there money off of me , but it was my husband that went down there. Why would you not prorate? It's the right thing to do . Why would you charge for a service you didn't provide? Is to get every penny possible out of people? Just not a good business practice. so make you leave at the end of the month.

Token was fantastic! Extremely quick check in and very helpful with the steps and procedures…read morerequired. Although parking at the Bar across the street can be a stretch the amazing customer services makes it worth it. Very efficient check out made it hassle free for us.

Most Excellent! These Guys rate 5 Stars for Customer Service & then some! They provided exactly…read morewhat I needed at a most affordable price! I was really stressed trying to make arrangements to transport my classic car from Reno NV back to Eugene OR. Michael, Token, Anthony & Ben really made this a great experience. What a Crew! Friendly & professional and fixed me up by that weekend. The vehicle was great, easy to drive and the trailer was close enough to the ground, so I didn't scrape the rear end trying to load & unload my little MGB. It was easy to secure & I had no problems all the way home. I will always recommend U-Haul above anyone else. This Crew gives U-Haul the spotlight it deserves! I am one Happy Camper! Love you Guys! Thank You! Robin S.

Secure yes, Got it only for one year a 5x5 and from $60 we…read moreend up paying a little more of $140 We try to call and cancel for more than a moth and nobody will answer. Because of work we never found anyone in the office and finally after we move they asked for 30 day notice that we were not aware since the beginning of the contrat So they are asking us to pay $140 for an empty 5x5 storage that we are not using for more than 2 weeks

The assistant manager is a horrible and hateful person..my door broke on my unit and all she could…read moretell me was I would need to fix it it was my fault. My door to my unit stay open for 3 days and how they secured it was to put a bedtime in front of it. When I went there to talk to the manager she followed me to my car and told me to get off the property I was being evicted the she called the police and told them I was trespassing.I had just spoken to the manager and had a pleasant conversation with Robert and as soon as I was getting ready to get in my car she had followed me out and started threatening me with the poljce..She would not stop.The next day I told them I would be moving out..when moved out and got ready to go out the gate she had turned off my access so we could not leave. She would not answer the phone, my brother laid on his horn for over 2 minutes trying to get her attention but nothing worked. I finally got ahold of the district manager who then called down there and had her let us out..I rented from there for over 4 years and never had a problem until the day when my door broke..All she would do is tell me I was responsible for the door and I needed to have it fix. My unit was left wide open for 3 days and they did nothing..I now rent from Castle store and I got a 5 by 7 for 79.00 and at spfld store it was 134.00..they give u a lock for your unit..it is gated...24 hour mateniance person available bathrooms for the public.and move in specials. They dont require renters insurance because they have insurance on their units..Spfld secure storage I would not recommend to my worse enemy..The assist manager she should not ever be in customer service she is the worse