The sweet girl working there, Ella made our ice cream treats and they were amazing! Hubby had the Apple Pie OMG it was YUMMY! I had cheesecake ice cream with brownie, chocolate syrup and caramel mixed in WOW so good! Thanks Cold Stone!! read more

Worst customer service ever as my family & I walked in, the worker seemed bothered she did not greet us as I walked in I said hello & I was not greeted horrible customer service. I will not be going back in this cold stone. read more

Only writing this because i have never experienced this type of service at any Cold Stone Creamery before. I went in Sunday, Nov 19, 2023, around 5:25pm. 2 of the 3 workers that helped us out were great! They were nice and they asked us about lids and if we wanted anything mixed in, etc, they typical questions you normally would ask a customer. But one of the employees, didn't catch their name, but has jet back hair and bangs, that specific employee was not friendly. I had asked since we had a big order, that I'd want lids on all ice cream cups. That employee wasn't there to hear that, but when that employee handed me my nieces ice cream, which was a very simple order of Oreo ice cream with sprinkles, the sprinkles were not mixed in (i was going to let that pass since it was just sprinkles) and there was a spoon in the ice cream. BUT here's the kicker, i said "oh actually I'd like a lid please." the employee gave me the lid, so all is great but to my surprise, the now dirty spoon that was in the ice cream, ended up in our bag with all other ice creams. Getting the bag dirty. So that's the first thing that happened. Secondly, i ordered mint and sweet cream with gram cracker pie crust and COOKIE DOUGH, as you can see by the picture no part of my order was mixed, not the ice creams or toppings. I was going to speak up but i assumed it was going to get mixed because why wouldn't it? The employee never asked if i wanted it not mixed. So i just think it's crazy how a big chunk of cookie dough on top of ice cream is okay, knowing i didn't specify that i wanted it that way. What honestly set me off on even wanting to post on here is that i thought she had given us 5 clean spoons, but no, she gave us the dirty spoon and not even an extra clean one. I am also surprised that the 2 other employees that helped us out didn't notice that, they weren't busy at all at that moment. Overall, I'm just confused on how that's okay? So, i hope a manager or the owner of the Madera Cold Stone sees this, just to remind their employees to pay more attention. I know it's just ice cream but service does matter :) read more

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Stopped at our local coldstone and got one waffle cone and one pink cotton candy with m&m's. This particular location is always clean and staff is always friendly. Only advice I would give is to turn down music just a tad so they can clearly hear our orders. I would definitely recommend. read more

Cold Stone Creamery - Cookies & Cream - Ice Cream & Frozen Yogurt Near Me - Madera, California

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Lies!!! Very disappointing! You say your open till 10PM, but you closed at 9PM. False advertisement!! read more

I came into Cold Stone today around 12:15pm on 8/24/18. It was totally empty which I was very surprised. When I entered I was greeted by staff immediately and popping music. The staff informed me that I can try as many samples as I wanted, not trying to be greedy I tried two samples as I already had in mind what I wanted. The samples I tried was Strawberry Cake Batter and Cheese Cake -delicious. I ended up going with my favorite Banana ice cream with Fudge and Roasted Almonds mixed in. This place was VERY clean and smelled good. The music was great and the staff was very friendly. I am sad to see how empty this Cold Stone was...however may be busier at different times. They have so many delicious ice cream options and toppings and I must say my ice cream was very delicious. It taste better than Fresno Cold Stone in my opinion. Don't let the other reviews scare you! I had a great experience here and I will come back on my next Ice Cream cheat day. Enjoy! read more

Cold Stone Creamery - Banana Fudge and Roasted Almonds - Ice Cream & Frozen Yogurt Near Me - Madera, California

I originally was going to have anything Vanilla, but when a server who attended my order gave me a sample of Coffee Ice Cream; I was sold and she suggested Heath pieces and then blended into a Milkshake. I have to say that Milkshake was Delicious!!! read more

A decent selection and toppings to create your flavor. Service was good. As ice cream places go, it's closer to my home and nice for a tasty treat. I don't go here on a consistent basis as it can be a bit pricey, but, good to support every once in a while. read more

Who doesn't love Cold Stone! This place is my kids' favorite spot lol. They always have a good variety, especially in premade cakes in their freezer, and the place is clean. read more

Well it sure is nice to have more options in this town, I can hope it lasts the frugality.. I came in about a week after opening and the store is pretty roomy with plenty of seating inside and out. The staff were all friendly and the ice cream cakes looked really good. On the menu - Ice cream/Cakes, Shakes, Hot Stone items and Smoothies. The brownies looked great on the counter right in your face as you order you can't help but stare at them. The whip cream on my shake was hella good -The "oh fudge" part did not have a chance after I got ahold of it. I think I'm going to have to give up my other milkshake spot in Madera and come here mainly for the good ice cream being used and the cleanliness of the store and equipment. The Creamery was a little busy when I arrived and the wait was not long at all. Going to try those ice cream cakes! read more

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Terrible and rude service Mali refused to help when it BOGO coupon crashed and deleted with out giving us the reward she said there was no corporate or higher up number she could give me she also said there was no manger there and gave me a number to call that was a fax number. She left them came back saying her manager wouldn't answer her call but we could try and gave us another number that didn't ring at all. I am super disgusted with the service we revived while trying to celebrate a birthday read more

Very good ice cream, and even better customer service. The three ladies working this day greeted us as we came in and were very kind throughout our order. The inside was very clean and family friendly. My "Oreo Overload" in a cone bowl was amazing! My wife and I will definitely be back soon. Next item to try: Oh Fudge Shake read more

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Ordered a birthday cake for my sister online.....Cake was delicious but White writing on White frosting was absolutely almost invisible! When I asked at the counter if they weren't able to fit Happy Birthday on the cake she said "ya it's on there" I ordered red but even if I hadn't they could have contacted me to ask seems like simple common sense! read more

Cold Stone Creamery - Cake with invisible Happy Birthday lol - Ice Cream & Frozen Yogurt Near Me - Madera, California

What in the Madera is this? I have never been rushed out from a store so fast in my life. I hate to believe that Madera is a city that is prejudice, but I am starting to see a pattern. Sooooooooooo I came in with a smile having conversation and with a friend who has never been to ColdStone. One girl asked what would I like and I was giving my friend the break down of how cold stone works. So one associate said that she would let him try a sample of anything he wants. If I could have screen shot the look the other girl gave the other one- it was a look of "Are you freaking kidding Maria"! So I said if it's an issue- we don't have to get samples and "Maria" said no it's not an issue and she helped us with samples and ice cream.. Then Becky comes speed walking out of the shadows rapidly asking the girls (Vin Lui and Maria) what did we have. Listen I wasn't even finished with my toppings - that's how fast Becky was trying to get us checked out. If it wasn't for "Maria's" politeness this would have been a 1 star review. I don't pay for bad service. Was this place clean? -yes Was the ice cream good? -of course How was the Customer service? -Spotty and not consistent enough for me to come back How can the issue be resolved? - Training on addressing one another in front of customers, controlling your facial expressions, and not rushing customers orders especially when we are the only ones in line. Would I recommend anyone to this Cold Stone? -Based on my experience- No. read more

Ritesh is super rude. I don't know how she stays in business. No customer service skills whatsoever.

Good ice cream ordered because it's says they close at 10pm and it's 9:26pm drive all the way there to get my order and they were closed. They should keep there hours of operation updated. read more

Really good ice cream and shakes! Very pleased with my service and orders. The owners and employees are very friendly and willing to make whatever you like. read more

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This is the worst cold stone ever. Cockroaches everywhere, found hair in my food. Not all the employees were properly covering their hair. Employees were rude and uneducated about their own product. They have a cord reaching across the floor in front of the ice cream that is obviously a fire hazard. read more

It was very busy but they were still very accommodating and still had smiles on their faces. What I really appreciated was it was my son's 4th Birthday in late June. We asked instead of the tip song would they be willing to sing him Happy Birthday. With out hesitation the owner said of course. It was a packed house and it brought a huge smile to my son's face. I thank you for that. The ice cream was very good and made well. :) read more

My family's favorite place to get ice cream! Good ice cream, clean place, and friendly staff!

This is my favorite ice cream place in madera the staff is wonderful and the place is always clean no doubt.

Love the cleanliness of the ice cream shop. Very nice polite staff. With big smiles on there faces. Definitely give this place 2 thumbs up.

I'm not one to ever leave bad reviews but yesturday for the THIRD time in a row they got my order wrong. Read the customers order back to them to make sure you got it right or SOMETHING please!! Paid for an ice cream with no toppings, so dissapointing. read more

If I could give 0 stars I would. On some real shit don't come to this cold stone! Me and my boyfriend went there right before closing and got thrown out because we "smelled like weed". My boyfriend has had multiple surgeries and constant pain we both have medical cards and were not being disruptive in anyway. After waiting in line for 10 minuets they say we can't get anything and have to leave. So we send my boyfriends mom a few days later and in the middle of making her ice cream the owner's wife gets a call from her husband the owner saying not to serve her. The owners are RUDE and honestly found a long ass hair in a pint of ice cream they mase read more

I am so dissatisfied. I ordered a cake and had requested a special message to be written on the cake and had it delivered to my friends house for a surprise. The cake however did not have my requested writing on it. I would not have ordered a plan ass cake that cost $33 if I didn't want it to be customized the way I ordered it. I called and asked if I could potentially get a refund or if they could remake it the way I had ordered and paid for it to be. They pretty much said no refund and that I could bring the cake back so they can write on it. The cake was delivered to my friend so it is irrational that they do not provide more support to their customers when they screw up. Customer service was terrible. The working manager was terrible. If you live in Madera just go to Baskin Robins. A business that doesn't support their customers when they screw up DONT deserve ur time not money. read more

when we first started going their customer service was great but the past few visits they were pretty rude, I do understand customer service is a tough job but no need to be rude to customers requesting you to do your job. read more

This is most definitely the best ice cream I have ever eaten in my entire life! Atmosphere is extremely excellent. The Owners & Employees are very friendly and always go the extra mile with service. I highly recommend everyone to come out and try out Madera Cold Stone. 5 Star Establishment!!! read more

While using the Grubhub app, I was unable to get " Rocky road" ice cream option was not available, called the restaurant and they were more than helpful, I was told to "just place your order I'll make sure you get rocky road" will most definitely be back! read more

This store has the worst service . The staff had no hairnets and I had s hair in the ice cream . They were making an ice cream for me and it didn't all fit the server was going to give the the ice cream that didn't fit in another container but the boss took it back. For the price of the ice cream for a small scoop I would rather eat thrifty ice cream read more

As always great service here and awesome ice cream. It's a great place to escape the 100 degree heat in Madera.

First off there ice cream is the BEST!!!!! It is really good and cold, and then you can pick your toppings to! I totally recommend!!

Fast and friendly service! The ice cream is always perfect! Very clean and spacious store. The singing after tips is pretty obnoxious/annoying, so I hope that was just for the grand opening. read more

If I could leave a 0 star I would. This is literally my favorite place to get ice cream. However, it recently changed. I now need to g all the way to Fresno (25 minute drive) to get what I want. The banana ice cream was the best thing they ever had and once it disappeared, the world started to come crashing down upon my own eyes. Please bring it back read more

This was are first time going to a cold stone and had no idea what we need to do to order. When we explained to the 2 girls working they just pointed to the wall behind us and said that is what we make. I thought that was rude and pour customer service. We will most likely not be going back to this location. read more

Great service! I order "like it" and get the size of "love it" every time. Staff is friendly and knowledgeable.

I am so disappointed in Cold Stone! My friend and I were hanging out and I suggested we go to Cold Stone because not only do they offer great service, however, the ice cream is delicious. Right before driving to Cold Stone, I looked up the hours of operation because my friend came down from Visalia and it stated online that Cold Stone closes at 11pm. Upon arriving, a female staff shrugged her shoulders and continued mopping. My friend went up to the closed door and asked why they were closed if it was 10:30pm? The staff member acted like she didn't hear or see her and continued mopping. At first I thought I looked up the wrong hours of operation, however, their hours were posted on the door and it said "11pm." BAD BUSINESS. If they ran out of ice cream or something (highly doubt)... they should have posted it on the door. read more