Good ice cream, just overpriced. Haven't been to a cold stone since I was 10 but I can't believe how much a small scoop of the chocolate devotion costs nowadays. Better off just getting a whole carton of ice cream from the store and adding your own toppings. read more

The ice cream is amazing, just like at any other Cold Stone Creamery location. By far my favorite was the Halloween-themed one where they made the cake batter gray. Fun fact, after consuming the gray cake batter, your *coughs* waste turns a cyan color afterward. Service was fantastic, and we enjoyed watching the staff make our orders right in front of us. My only wish is that the place was a bit cleaner, but overall, a great experience. read more

Ice Cream was AMAZING!! Service was in a timely fashion despite the crowd. There were no more seats to sit down so we stood outside and enjoyed the beautiful weather!! read more

Cold Stone Creamery - Banana Pudding Ice Cream with bananas Nilla wafers graham cracker crumbs and whipped cream - Ice Cream & Frozen Yogurt Near Me - Pittsburgh, Pennsylvania

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The ice cream is very good, and the service was great. However, the server had never heard of an ice cream soda (impossible to make it there), no hot fudge, just an assortment of kiddie toppings (crushed cookies, sprinkles, gummies, etc.) and about 12 assorted types of ice cream. The ice cream was very good, but what kind of ice cream shop cannot make an ice cream soda, or a hot fudge sundae? read more

Awful. The ice cream is weak. The flavor is barely there. The restaurant is dirty. The service is lackluster. Why you may ask? I'll tell you. I was really in the mood for raspberry sherbet. They had a sorbet and told me that one topping was included. As I recall, toppings at Cold Stone are IN the ice cream, but no, they put it on top. My husband ordered the SILK chocolate (made with Silk milk) flavor. He said it was good, not great. We ordered SMALLS. Small-a small should be a small price. There was not a lot of ice cream in a small, so who would have thought the price would have been $7.50...EACH! UNREAL. Terrible product and terrible service. Never will we go back! read more

I had not been in coldstone recently and was surprised at how dirty/sticky it seemed to be. The prices are ridiculous - $1.99 for the waffle cone on top of $8.50 for the ice cream - and the ice cream was blah. I won't be surprised when this store is gone. read more

Stopped in today with my son and grandson. Staff was very nice, letting my grandson do some taste testing before making a selection. Ended up with three different choices, all very good, and a to-go quart for taking home. All quite delicious, reasonably priced, and served with a friendly smile. Well done! read more

This store was unclean and protocol for a normal coldstone was not followed. The ice cream was overmixed and the ingredients were not fresh. Two of my roommates got food poisoning from this store! Do not go here! read more

Are used to love this place that they never have strawberries for the Strawberry blonde it's kind of annoying read more

Love Coldstone! I have never had ice cream that could match their creamy texture. It is basically gelato in all but name. They have three sizes, but the small one (like it) is always fine for me. I am a huge fan of everything vanilla based and they have a bunch of different vanilla-esque varieties such as: cake batter, cheesecake, and sweet cream. You can order something from their menu with their choice of add-ins, or you can pick your own. They have almost every (logical) add-in you can think of. This time I got the cake batter with tiny chocolate chips mixed in, ploppled inside one of their waffle cone cups. Waffle cone cups may be my favorite invention as I get to experience my favorite cone but it isn't messy and stressful and I can take my time eating it with a spoon while crunching the waffle as I go. The employees are usually very nice. The one who took my order asked if I wanted the chocolate shavings instead of the chips because the shavings melt and make it really chocolatey. It was a good suggestion. I did deny it though as I am picky and wanted the crunch but maybe I will branch out next time :). read more

We came on a Friday night, and it was a bit busy. The staff member we dealt with was very friendly, and was great. She handled our large family with kids very well, as well as being kind whenever anyone wanted to sample anything. The only issue we found was with the facility itself. It was definitely a bit run down and not up to what we are used to at other Cold Stone establishments . Also, the labels on the ice cream were a bit screwed up or unlabeled. read more

This is one of few Cold Stones in the Pittsburgh area, and the closest one I know to me. After a nice dinner across the street, we decided to stop here for dessert. I got the Apple Pie a la mode which was pretty good except for the canned apple. For almost $7.00, I'd expect better but whatever. There isn't much seating available in this location. A nice place to walk in, get your treat(s), abs then walk back out. read more

I got a love it Cookie Minster, it's mint ice cream with oreos and fudge. It was awesome! I got it because i don't like chocolate chips in ice cream. Initially the guy who made it added chocolate chips and then when we started looking confused he asked his coworker and then took them out. He gave an awesome amount of ice cream-we ended up sharing the love it size which i would recommend. Even in the dead of winter ice cream is always a good treat! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Pittsburgh, Pennsylvania

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I ended up here with my friend for dessert after visiting Pizza Cono across the street on Mon. for dinner. Generally, I try to patronize the indy ice cream shops around PGH, but we came here out of convenience, since my friend doesn't care for froyo and we were leaning more towards ice cream than water ice. I hadn't been to a Cold Stone for at least 5 years, so I'd almost forgotten what their ice cream is like. I ordered the small ("like it") size of the mint mint chocolate chip, since I love mint chocolate chip ice cream and brownies (note: I looked up this item later and it packs 580 calories--ouch!), and it seemed like a better deal to pay a bit more to get multiple mix-ins than to just get the standard one mix-in. Although this ice cream was quite a bit more expensive than I'm accustomed to for a bowl of ice cream ($5.25 w/ tax), the employee serving me was generous with the ice cream and mix-ins (my bowl was almost overflowing), and he even gave me a couple of coupons (thanks!). I found the ice cream concoction itself quite delicious, esp. with the bits of brownies, chocolate chips, and chocolate syrup. Was the ice cream as good as Dave and Andy's? No. Could I make this concoction myself at home? Sure. Having said that, I was quite satisfied with the service and product that I received, and the location was convenient for hanging out with my friend for an after-dinner treat. My biggest criticism concerns the price, which is on the steep side (almost $5 for their signature creations in the small size). However, I've seen (and used) vouchers from Groupon and LivingSocial, and I believe they also provide a student discount if you attend Pitt, CMU, or Allderdice HS. 3.5 stars. EDIT: On my most recent visit (9:30 on a Wed.), it was super busy, and the employees seemed majorly overworked. read more

Mothers Day, Squirrel Hill Location. Filthy, Employees uneducated on how to make a milkshake that Cold stone charges a mint for, Flavorless colored Milk. I will never return nor will my three guests. This place needs to get back to the basics. MC Donald's Shakes have more flavor and that is not saying much. read more

My friends and I have a tradition where we gather as a group to celebrate each other's birthdays. The birthday girl gets to pick where we have dinner and then dessert. The birthday girl chose Cold Stone. When we went in there was a line but it was so nice out people were taking their ice cream outside to eat. A bridal party came in right after is so the line was really long. I was super impressed with how quickly the line was going. The employees were all very kind and were helpful if you couldn't make up your mind. They have a lot of choices. Like everyone else our group took our ice cream outside to eat. We all dove into our ice cream. It was all we could do not to lick the cups once the ice cream was gone. Every person liked what they had. It was a great dessert choice. read more

Cold Stone Creamery - German Chocolate Cake in a waffle bowl. - Ice Cream & Frozen Yogurt Near Me - Pittsburgh, Pennsylvania

Good quality as usual, but they are probably the slowest ice cream shop around the Squirrel Hill area. The teenagers working behind the counter move like they couldn't care less about getting the 15 people in and out of the store. Don't expect to spend a quick 5-10 minutes getting your stuff. It took literally a half hour to get a milkshake. read more

I've been getting customized ice cream cakes here for years and they never let me down. They're always so yummy. read more

Cold Stone Creamery - Small rectangle ice cream cake. Yellow cake, French vanilla ice cream, and sprinkles - Ice Cream & Frozen Yogurt Near Me - Pittsburgh, Pennsylvania

Everyone in my immediate family gets a large cold stone cake for their birthday-- Which means I am guaranteed five delicious ice cream cakes a year. The ice cream cakes are CONSISTENTLY good. Very little else is. This specific location has the food service flaw of extremely high turnover. I've never seen the same person working here more than twice. I blame the turnover, not the individual employees in the slapdash, distracted, and jaded service. I buy the larger sizes (Our's 32oz and Everybody's 48oz) so it is easy to tell when I get adequate service and when I below-standard service. Last night I got an Everybody's size of Mint Mint Chocolate Chocolate Chip (I asked for Our's, but whatever). The employee who prepared it, had the recipe correct, despite hearing the size incorrectly. Seeing her meet the bare minimum standards of the signature creation-making, I should have waited and let her create the next item in my order. Instead, I let her co-worker put together an Our's size of cheesecake ice cream and strawberries as the add-in. This man put one spoonful of strawberries in 32oz of cheesecake ice cream, smashed it 3 times, and tossed it in a container. I was so sick. I paid $26 for ice cream when I could have had better quality ice cream at the Rite Aid across the street for half that price. If you aren't getting something from the self-service freezer-- skip this location. There are several dessert spots on the same block, so why end your night in dissatisfaction by coming here? read more

Coldstone experience not what it used to be. Plus tried to overcharge me for 2 kids' cones. Brought my 2 kids in for a treat on the way to the park. It was not busy. There were high school students already out of school for the day and walking around outside and none of them were in this store. I haven't been to Coldstone in a while, but it used to be an experience with an impressive product. The mix-ins used to be done within view of the customers, etc. (Not at this store). The mix-ins used to be well distributed and generous in the ice cream (not in this store - I had to hunt for the heath bar bits that were corralled somewhere in the middle and barely present). A regular single scoop in a cup is nearly $6 before any mix-ins, which are oddly priced at $1.09 per mix-in. I didn't want to spend $7 per kid on too much ice cream, and stared at the menu for quite a while trying to figure out if there was a kid-sized serving. Nothing like that was listed on the prominently posted menu. Then, I was happy to spot a cardboard display in top of the counter, that showed a kid cone for $3.99 and specified one scoop with one mix-in on a cone for $3.99. My kids each ordered the same exact thing, plus I got a regular scoop in a cup for myself. They hand me cups with the ice cream and a cone inverted on the top. Not exactly what I asked for, but ok. The total comes up and it seems high, so I'm looking at the screen that shows the itemization. It shows our orders, but that we were also charged 75 cents per cone for 2 cones, on top of the regular charges. I asked him why he was charging me for 2 cones for the kids and he said that I asked for cones. I said that the kids cones COME with cones. I go get the cardboard display and point to what the words say and he still seems confused! But then he says, ok I'll remove the cone charges for you (like he's making an exception for me or something.) What the heck? So check what you're being charged for if you really want to come here in the first place. Frankly, there are so many other ice cream places that aren't too far away that are better. It's a shame, because Coldstone used to be a destination. read more

Cold Stone is definitely a chain with all of the good and bad aspects which go along with being a chain, but they do have decent quality ice cream with decent quality mix-ins. True, the ice cream is a bit expensive, but this isn't a bad place to go. There are some tables inside where you can sit and enjoy your highly sugared treat. For something with a bit more local flair, try "Oh Yeah!" in Shadyside. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Pittsburgh, Pennsylvania

Service here is the WORST! Ordered 2 of the same ice creams in a cup... got one over filled (or so I thought), and one half filled. When I inquired as to why they were different, got an attitude and the explanation was "What size did you ask for? I put it in a bigger cup." I paid for two of the same size and got one smaller. All this fun cost ONLY $11 and change! How about some training and some CUSTOMER SERVICE?? read more

Cold Stone Creamery - Two LOVE IT sized ice creams... um... NOPE! - Ice Cream & Frozen Yogurt Near Me - Pittsburgh, Pennsylvania

While the ice cream here is pretty good, the hygiene is not. They did enforce the maximum number of people allowed in the store, but all three employees wore their masks below their noses. Also some customers wore their masks wrong, with one not even covering her mouth. read more

The ice cream is great quality, but only when they actually have it! Last two times I have been there they ran out of cake batter, vanilla, and waffle cones. I understand that ice cream is popular in the summer but really... you run out of vanilla? Also they tend to make one item at a time so, on a hot day, your first item will probably be melted by the time the order is done. read more

Coldstone is a little pricey, but I think it's worth it for a treat every once in a while. Most recently, I brought my 14 year old cousin who had never been to Coldstone. He had the chocolate and mint ice cream combined in a waffle cone and I had the birthday cake. As always, it was creamy and delicious. My cousin really enjoyed his. This location can get pretty busy, so expect a wait on a hot summer day! read more

Took me 30 minutes just to get my order. And they didn't even make it correct. Nor does it offer online ordering!!!

If I could give this place zero stars I would! We ordered a prepaided (no other option) cake from them through their online store to be picked up at 1:30 on 4/3/16. When we arrived at the location, the store was closed and the lights were off. We waited around for maybe 30 minutes to see if anyone would show up. We ended up leaving to run other errands and called the other location on Freeport Rd. They told us they had remade cakes and they put one aside for us. Around 3:00, before leaving for the Freeport Rd location, we decided to call Squirrel Hill one last time. Surprisingly, someone answered and told us our cake was there and ready to be picked up. When we picked up the cake, it looked like all the sprinkles on the sides had melted off, it was lopsided and the decorating was horribly done, i.e. the piping was inconsistent and the writing was sloppy. For a $28.99 cake, I would have expected something more. We asked for a refund but the manager refused and offered us free ice-cream cones and 10% off our next cake purchase. There is no chance we will ever go back there again. read more

Cold Stone Creamery - ...lopsided and leaning... - Ice Cream & Frozen Yogurt Near Me - Pittsburgh, Pennsylvania

I got a $5 for $10 worth of ice cream Groupon back in December, and I rolled in the day before it expired. Cold Stone has good ice cream and delicious rich toppings. My dad and I each got a waffle bowl signature creation. Mine was mint chocolate themed and his was extreme chocolate. The ice cream and mix ins were great. Here are the issues: These two ice creams in the smallest size totaled $12.50!!! Thank goodness for Groupon. Additionally, the service at this Cold Stone is bad. I mean, some of the worst service I have ever had. My "waffle bowl" was mostly missing. They put waffle around the outside of the cup, and that was it. My dad's waffle bowl was burned in places. At 10:00 on a Tuesday night, there were a plethora of other waffle bowls. Not impressed. So if you want yummy ice cream and don't mind babysitting the employees, it's ok. read more

Crikey, I must be the odd one out, because I had a rather scrumptious experience here the other night, as did my girlfriend Kay. I recall that there used to be one in Brentwood, but it has long since closed. I dunno gang, I liked what I had, that being Chocolate Devotion, one of the "Signature Creations" they offer. There are so many choices, I couldn't decide, the very same thing happening when I visited the one in Brentwood years ago. Chocolate Devotion has brownie pieces, fudge, and chocolate chips mixed into a silky smooth chocolate ice cream on a frosted slab of granite via a pair of wet paddles. Mine came adorned with excellent whipped cream from a pastry bag in their biggest waffle bowl (they call it 'Gotta Have It' instead of 'large') encrusted with Oreo cookie crumbles that softened like cereal as got to the bottom. Yes, I went a little crazy, and yes I ate it all, waffle bowl included. Hey, I almost added marshmallows. It felt dirty, and I loved it. Catholic guilt overcame me as we walked around, and I discovered that there are a bunch of ice cream places in Squirrel Hill doing battle, some of them chains, some of them independent. I saw a woman walking by our window with a cup of ice cream in her hand and squinted at the logo. Here I had totally forgotten about Razzy Fresh! We coulda, shoulda went there. Oy vey. Cold Stone Creamery was the first ice cream place in sight as we left Silk Elephant, but I honestly don't regret going there. Their power trio of a staff was beyond chipper and even sang me a song when I left a healthy tip. Our bill before the tip was $13.67. Considering our huge portions, I didn't feel cheated, and the ice cream was honestly rather good. read more

My father-in-law LOVES this place and so we go when he visits. My 4 year old wanted to go and deserved a treat and so we went even though the FIL wasn't in town. He ordered mint ice cream with chocolate chips a.k.a. mint chocolate chip on a cone. Instead of the fancy dance they usually do, the server scooped the ice cream into the cone and them used a spoon to cover it in chocolate chips. My son was thrilled and even said "it was better than I thought." Whatever that means. But I thought it was gross and annoying since the chips kept dripping all over me. This was all after waiting for a long time while the servers were in the back doing who knows what. When we got there, we were behind one family and no one was behind us. By the time we were helped, there were 6 parties behind us. Not going back until the FIL is back in town. read more

Not only is the ice cream mediocre, the staff at this location are super rude. Every employee I interacted was rude and condescending. I don't come here a lot but I do have a frequency card. When we went to pay we handing the guy the card and our payment, he checked us out and handed back our payment. We had to ask him to punch our card and ask for it back. He only punched it once and I said we got two things, I think each should get a punch, He replied 'no I can only punch it once'. No further explanation, just a stared at us like we were idiots. I didn't argue because I thought maybe I was wrong We ate. I looked at the card and it said 'one punch per each menu item' So when I went back up to get a lid (which took forever), I pointed that out to the manager and he rudely replied with 'We can't do that anymore more. We had people scamming the system.' Do I seriously look like I'm coming in here to scam the system? I go there like twice a year. read more

My husband Rick wanted ice cream last night after dinner. So we took a walk over here. I've avoided this place. See, to me there's something about places whose names end in "...ery". "...ery"= $$$! Honestly, what can you get here that you can't get at Baskin Robbins or, even better, Bruster's for a whole lot less $$$? Or as Ryan P suggests, try "Oh Yeah!" in Shadyside (but I haven't been there in awhile). The other thing I hate about places like Cold Stone Creamery is that the portions have gotten insanely huge. I have type-1 diabetes, and while I can eat ice cream (and modify my insulin and carb intake), the sizes here are just carb bombs! I only go to places like this if I can share with someone. To its credit, Cold Stone Creamery does list "healthier" options http://www.coldstonecreamery.com/icecream/healthy_indulgences.html While I think the ice cream here is okay, you can get just as good for less $$ elsewhere. read more

This place is a great ice cream shop in a great location. Watch them mix up your ice cream, what a show! Friendly, accommodating cold stoners greet you. Take a beat have a seat and enjoy a cold ice cream treat. read more

I picked up a birthday cake at this store today. First, I was called and told my original cake wasn't made and I said fine, a substitute wasn't a problem. When I got to the store I noticed that not one of the employees was wearing their masks correctly. All of the employees had their noses fully exposed and one had her mouth exposed. The girl who waited on me had a pair of latex gloves on. I watched her handle several items on the back counter, go into a back room and get the cake, proceed to a different room to get the paper work. When she gave back, she took the lid off the cake and proceed to drag her finger around the base of the cake....SHE HAD NOT CHANGED HER GLOVES!!!! I Asked her to please stop and she pushed the cake in front of me and said "do it your self". In addition, the area behind the counter was FILTHY! The waffle iron looked like it hadn't been cleaned in days. This store was absolutely filthy and the staff was clearly never taught how to properly wear a mask and to change gloves after touching other item. They should clearly know better when handling food!!! The Health Department should make a stop at this place, it would never pass a inspection. Who ever is managing this store should be fired.... One of the girls that was there ( Friday around 4:30). Was friendly and very helpful as I observed her helping another customer. She was African American with long hair. She should be thanked, but does need to learn how to properly wear a face mask. read more

HOURS ARE MISLEADING! I love Cold Stone and always have. I wanted to get a sundae on a Sunday, so I went online to check their hours, and it said Sunday 11am - 10pm, so I immediately hopped in my car and went over. I arrived at 9:46pm and the door was locked. There was one worker inside serving ONE customer and another wiping off the 3-4 tables inside. The worker wiping off the tables came over, unlocked the door, and said "Sorry, but since we have to wipe off tables, our manager has us close 15 minutes early." I have been to other Cold Stones MANY times, but have never encountered this policy. Also, it takes one worker less than 15 minutes to wipe down 3-4 tables, so even if that one needs to stay dedicated to cleaning, there's still one other guy who is ALREADY SERVING ICE CREAM. Anyway, just wanted a sundae on a Sunday. read more

I'm surprised this place has such a low rating. I've been here three times this summer and I love the ice cream and the service. I've brought my family here and they love it too, even though they say the portions are too much. I've come here with groupons plus Coldstone gives out coupons for your next visit (ex: $1 off sundaes, free waffle cones). read more

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Can someone please clean the bathroom in this place. This is the dirtiest cold stone in the entire USA. The manager needs some training on food safety and facilities cleanliness. read more

High volume store so the table area isn't always clean. Friendly staff, quick service & great location. Parking is hit or miss so someone better wait in the car! Lol read more

People always say that cold stone is expensive. But, for anything you truly want you'll pay a little extra. There are always groupons and deals constantly. The atmosphere is always pleasant. There are a variety of flavors and mix-ins. So many choices can make an indecisive person bananas. My favorite is cheesecake fantasy minus the blueberries. read more

Cold Stone Creamery - What to get? - Ice Cream & Frozen Yogurt Near Me - Pittsburgh, Pennsylvania

YES!!! I love ice cream! This is no different from any other Cold Stone. You can pick your ice cream flavor and you can pick your toppings and they mash them together for you fresh, right on the spot. I love the flavor combos that offer. My fav is the coffee lovers. The ice cream is perfect with caramel, heath bar and almonds. YUM! The Strawberry Blondie is a close second! read more