Jeez my experience here was biased by my desperation to have a fix, but they handled my problems lickety-split with no nonsense. I don't live in Rochester, but when I rolled into town wth my 15-year-old Subaru, the exhaust system (resonator and exhaust pipe) just fell apart. I could tell it was busted because suddenly my meager 2.6 liter engine sounded like it was revving for a Nascar race. I only had a day in Rochester to burn, so I set an appointment for 8am at the nearest Mavis which seemed to be the safest bet for getting a quick turnaround. When I arrived on the dot at 8am, they informed me they didn't have an exhaust mechanic and redirected me to Cole Muffler (also a Mavis branch) across town. When I got to Cole/Mavis, I was greeted by Tyler (? I think) and he let me know that they would inspect the car and let me know ASAP what needs to be done. After 20 minutes or so he escorted me to the car and pointed to the exact parts that were failing (rusted) and why they should be replaced. He gave me the option of letting the less rusted pipe stay. No upsell. I opted for the full replacement because it was time for this car (16 years old). He told me it would be 1.5-2 hours so I took a long walk. When I got back the car was in tip-top shape and the bill was less than I feared. They charged for parts plus $160 for labor. This included a new resonator and new exhaust pipe. Didn't need a new muffler. Total was about $650 including labor. I really appreciate this branch of Mavis/Cole for attending to the needs of my car in such a professional manner, and on the spot when I needed to have the car for other business in Rochester. This branch brings a positive vote of confidence for Mavis, even if it isn't on their main sign. read more

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I WOULD NOT GO HERE FOR ANYTHING OTHER THAN AN OIL CHANGE. I paid 1300 dollars to get my catalytic converter changed. It was the only issue as on both may 18th and June 5th I got a code read and that was the only code that came up. I got it "fixed" at Cole muffler June 6th and the car was ready for me June 8th. I leave and immediately when I turn the AC on the car starts shaking. I went to go get it fixed and they quote me 500 dollars and they said that both me and two code readers just didn't notice this issue that they say has been here all along. They say a catalytic converter "technically" wouldn't cause an issue with the radiator fan, turns out although rare it can! Regional manager said a radiator fan wouldn't show up as a code and then once I said hey I googled it he pivots and said oh well it would if only blank happened. I told him hey I can show the code readings I did and he said he didn't want them. I had a lady on the customer service line say it's sort of expected that when u get work done that something might happen? This (in my opinion) made me wonder if that's what they do to get more work. If you're hoping the Mavis Discount Tire relations makes the work safe I would heavily warn you to not risk it. I habe a warranty for the catalytic converter fix that covered bad workmanship and steve told me he didn't know what he wanted me to do. Okay so I got it checked at another place and the issue could not have been here all along, so they were lying! Cole Muffler told me the issue was the radiator fan and in the two days that I left the car there, just to be told by Steve the issue was not his problem the radiator module got affected as well! A radiator fan is not something that you can just drive for months or even weeks and have your car be okay! read more

Had a appointment got me in early, they where honest and said they did not have the tools to replace an exhaust pipe in front of the muffler. No charge read more

My friend went to Cole muffler east ridge and Goodman and they rip whole muffler system off than would not give back the catalac converter they rip him off and r very dishonest do not go there they thieves read more

Excellent Service! Stopped by with a screw in tire while visiting friend in neighborhood. Aaron Mee was great help and mechanic able to take care of repair/plug in short order. Mavis Tire is part of their services. While waiting couple other customers getting good service. The shop has alignment machine and much more equipment for services. Been around lots of garages in my years of traveling and observed how clean and organized. Highly recommend bailing a guy out on Friday afternoon. Thanks! read more

Aaron and Derrick took care of my muffler issue, I thought it was gonna be big bucks!, however it was really just an easy fix by an honest business. I went there because of a great experience years ago when I lived in the city, they are a great crew. Thankyou. John H. 5 star rating for sure read more

Cole Muffler - Tires Near Me - Rochester, New York

My tire was flat when I left home and I temporarily put my donut tire on. I called a couple businesses and Cole muffler was the only place that could take me in that day. Aaron was polite and curious. His crew plugged my tire and had me back on the road within the hour. Thank you Aaron for taking me in so promptly. Store # 110. read more

Matt the manager was great to deal with! Was very helpful and polite. The steering alignment that was done worked out to be perfect. I will keep going here for my tires and other work in the future even though there are other tire stores much closer to me. Greg Wilkes read more

Aaron the manager was amazing! He thoroughly explained the work that I needed on my vehicle, and explained why it was necessary. I will be back! read more

I was traveling through Rochester and had a car emergency. Matt and his team were awesome. He was extremely friendly, professional and fixed my car fast. Matt made the best out of a bad situation. If you live in the area, trust Matt with your car. Thanks!!! read more

This is always my first stop if I need any work done to my car. Matt and his crew are friendly, knowledgeable, and fair. I've seen them talk people out of unnecessary work when customers think they need more than they do. I get my tires, oil changes, brakes and shocks here, and always leave satisfied. read more

Brought my car in with a leaky tire. One of the service team members, Luis, quickly noticed that there was a nail in the tire. He provided quick and courteous service. I definitely recommend this location! read more

2 hours for a tire and windshield wipers? Too long. Plus, the guy told me that most of it was waiting for the wipers- I would have passed had I known. read more

I had a wonderful experience, i was a bit nerves because me being a female , different auto places will jack up the prices, but he show me what the problem was and i had a choice go or a no go there was no presure at all, i will without a doubt come again. read more

My experiance at cole has always been a good one not this time the manager was snotty and the service was poor after 2 hours the work was by itself bad took it back and they used a torch to bend the tailpipe so it did not hit the bumper--burned the bumper and made the whole car smell like burned plastic-wont come back. Batavia Cole Mavis. read more